Complaints
Customer Complaints Summary
- 1,267 total complaints in the last 3 years.
- 479 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not Liable for this debt with "AMSHER COLLECTION SERVICES **** I do not have a contract with Amsher Collection Services **** They did not provide me with the original contract as requested
Business Response
Date: 07/19/2023
*********************************
34031129
July 18, 2023
We appreciate the consumer, ********************, for contacting AmSher through the BBB Portal. In the complaint, the consumer claims she is not liable for the ******** debt because she was not provided the original contract as previously requested and would like this account removed from her credit reports.
AmShers research and review is showing the account was recalled by our client,********, on 7/10/23. AmSher closed and returned the account and as requested by the consumer, AmSher had already submitted the account to be removed from her credit reports on 7/7/23, allowing up to 60-days for each of the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note: All future inquiries as it relates to this account should be sent directly to ********.Initial Complaint
Date:07/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with AMSHER COLLECTION SERVICE, I do not have a contract with Amsher Collection Services, and they did not provide me the with original contract as I requested.Business Response
Date: 07/27/2023
*******************
33819411
July 25, 2023
We appreciate the consumer, *******************,for contacting AmSher through the BBB Portal. In the complaint, the consumer claims he is not liable for the ******** debt because he was not provided the original contract as previously requested and would like this account removed from his credit reports.
AmShers investigation began by requesting our client, ********, to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated as a post-paid individual-regular account on 5/10/21, in the billing name, ******************** Please be advised, the original billing partys final service charges are billed on this same account #*********. The final billing statements from ******** was mailed to the same address as referenced on the BBB complaint form. According to this investigation,the last payment of $25.00, was received on 10/12/21. There was significant service used up to 11/4/21. Further review shows the device charges billed on the account was adjusted by ********, by crediting the amount of -$392.20,from the balance of $665.06, leaving the remaining balance of $272.86, which includes the following charges: service usage $122.59,late charge $17.26 and OCA fee of $133.01. We encourage the consumer to contact AmSher, to establish repayment of the debt owed or to discuss a possible settlement arrangement for a final resolution to this matter. Our office can be reached at **************.
As a courtesy to **************, AmSher will submit the account be removed from his credit reports. Be advised, this in no way suggests that ******** considers the remaining account balance to be invalid or inaccurate. Please allow up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns.Initial Complaint
Date:07/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with T-****** I do not have a contract with Amser Collection Serv, they did not provide me with the original contract as I requestedCustomer Answer
Date: 07/05/2023
1975 ****************
**********, ** 63031
Business Response
Date: 07/31/2023
*****************************
34960598
July 26, 2023
We appreciate the consumer, ****************,for contacting AmSher through the BBB Portal. In the complaint, the consumer claims he is not liable for the ******** debt because he was not provided the original contract as previously requested and would like this account removed from his credit reports.
AmShers investigation began by requesting our client, ********, to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated as a post-paid individual-regular account on 4/23/21, in the billing name, ****************************** Please be advised, the original billing partys final service charges are billed on this same account # *********. The final billing statements from ******** was mailed to the same address as referenced on the BBB complaint form. According to this investigation, the last payment of $113.05, was received on 10/16/22 and afterwards there were five (5) more payments made to the account, but all were returned unpaid, due to insufficient funds. There was significant service used up to 2/13/23. The remaining balance of $1,347.93 is valid for the following charges: service usage $613.83, restoration charges $72.39, Assurant $96.60, late charge $250.52, dishonored check charges $45.00, and OCA fee of $269.59. We encourage the consumer to contact Attorney, *******************, to establish repayment of the debt for a final resolution. His office can be reached at **************.
As a courtesy to ****************, AmSher will submit the account be removed from his credit reports. Be advised, this in no way suggests that ******** considers the account to be invalid or inaccurate. Please allow up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns.Initial Complaint
Date:07/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with AMSHER COLLECTION SE., I do not have a contract/sign any contract with AMSHER COLLECTION S. they did not provide me with the original contract as requestedBusiness Response
Date: 07/22/2023
*********************
32465011
July 22, 2023
We appreciate the consumer, **************, for contacting AmSher through the BBB Portal. In the complaint, the consumer claims he is not liable for the ******** debt because he was not provided the original contract as previously requested and would like this account removed from his credit reports.
AmShers research and review is showing the account was recalled by our client,********, on 3/23/23. AmSher closed and returned the account and as requested by the consumer, AmSher submitted the account to be removed from his credit reports on 3/25/23, allowing up to 60-days for each of the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note: All future inquiries as it relates to this account should be sent directly to ********.Customer Answer
Date: 07/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:07/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with AMSHER COLLECTION SERVIC.I do not have a contract with them, they did not provide me with the original contract as requestedCustomer Answer
Date: 07/03/2023
mailing address: *******************
*******,** 77038
Business Response
Date: 07/26/2023
*****************************
34722533
July 26, 2023
We appreciate the consumer, *****************************, for contacting AmSher through the **** Portal. In his complaint, the consumer claims he is not liable for this debt with ******** because he was not provided with the original contract as previously requested and demand this account removed from his credit reports.
AmShers investigation began by requesting our client, ********, to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated as an individual-retail account on 10/14/22, in the billing name, *****************************. The original billing party is responsible for charges billed on the same account#*********. The final billing statement from ******** was mailed to the same address as referenced on the BBB complaint form. The consumer gave notice to terminate the services on 12/19/22. However, there was significant service used up to 12/19/22. The last payment of $69.95, was received on 11/5/22.The remaining balance of $185.59, is valid for services rendered in 2022 and still owed by the responsible billing party, ****************************** The breakdown of charges is as follows: service $101.65,Assurant $19.77, late charge $7.05, equipment $25.00 and OCA fee $32.12. We encourage the consumer to contact Attorney, *******************, to establish repayment of the debt owed, for a final resolution to this matter. His office can be reached at **************.
As a courtesy to *****************************, AmSher submitted the account be removed from the credit reports. Be advised, this in no way suggests that ******** considers the remaining account balance to be invalid or inaccurate. Please allow up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns.Customer Answer
Date: 07/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:06/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 11 charter communications llc, I do not have a contract with amsher collection services, they did not provide me with the original contract as I requested.Customer Answer
Date: 06/30/2023
************************************************************************Business Response
Date: 07/07/2023
***************************
34401715
July 7, 2023
We appreciate the consumer, **************, for contacting AmSher through the BBB Portal. In her complaint, the consumer disputes the ******* Communications account being reported on her credit reports and requests this account removed from her credit reports as soon as possible.
AmShers research and review is showing a direct payment was applied to the account on 7/5/23, in the amount of $221.82 and two additional credits in the amounts of $76.00 and $60.00 was also applied, crediting the account balance in full,leaving a zero (0) balance owed. AmSher closed and returned the account and ********************** submitted the account to be removed from *********************** credit reports. Please allow up to 60-days for each of the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns.Initial Complaint
Date:06/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with SYNOVOUS BANK and do not have a contract with AMSHER COLLECTION SERV. They did not provide me the original contract as requested.Business Response
Date: 07/19/2023
*************************
35151996
July 18, 2023
We appreciate the consumer, ****************, for contacting AmSher through the BBB Portal. In his complaint, the consumer disputes this account listed on his credit reports because he claims he is not liable for the debt with ************. The consumer requests a copy of the original contract as previously requested and demand this account be deleted from his credit reports.
Upon receipt of ************s review, their research shows the account was activated in the billing name, *********************************** The final billing statements for the months of January-March 2023, were mailed to the same address as referenced on the BBB complaint form. The unpaid,write-off amount of $19,583.40, consists of banking transactions that included two returned deposits, transferred funds, overdraft fees, and a $30.00 OCA charge, leaving the remaining balance of $19,613.40.
However,the client was unable to provide adequate documentation to validate the amount of the debt owed, totaling $19,613.40. Therefore, AmSher closed and returned the account back to ************ and submitted the account to be deleted from his credit reports, allowing up to 60-days to update the consumers records. Please note, all future inquiries regarding this account should be sent directly to ************. Thank you for allowing AmSher an opportunity to address the consumers concerns.Initial Complaint
Date:06/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********* I do not have a contract with AMSHER COLLECTION SERV, they did not provide me with the original contract.Business Response
Date: 07/21/2023
*************************
33813290
July 21, 2023
We appreciate the consumer, **************, for contacting AmSher through the BBB Portal. In the complaint, the consumer claims he is not liable for the ******** account because he was not provided the original contract as previously requested and demand this account removed from his credit reports.
AmShers research and review is showing there was significant usage up to 9/21/22, which was within the buyers remorse period. Therefore,******** was able to treat this account as a buyers remorse, and credited the balance in full, leaving zero (0) amount owed. AmSher closed and returned the account and as requested by the consumer,AmSher had already submitted the account to be removed from his credit reports on 7/12/23, allowing up to 60-days for each of the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note: All future inquiries as it relates to this account should be sent directly to ********.Initial Complaint
Date:06/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with with ********* I do not have a contract with the AmSher Receivables Management, they did not provide me with the original contract as I requestedBusiness Response
Date: 07/06/2023
***************************
34809297
July 7, 2023
We appreciate the consumer, ***************************, for contacting AmSher through the BBB Portal. In the complaint, the consumer claims he is not liable for the ******** debt because he was not provided the original contract as previously requested and would like this account removed from his credit reports.
Please note, the basis of ********************* complaint appears to be a billing dispute with our client,********, prior to placement, and not actually a complaint about AmSher specifically. AmShers investigation began by requesting our client, ********, to review the history of the account in question.
Upon receipt of ********s review, research shows the account was activated as a post-paid individual-regular account on 3/27/21, in the billing name, ****************************** The last payment of $102.20 was received on 11/18/22. There was significant service usage up to 11/28/22. However, the account is currently reflecting a low balance. Therefore,******** adjusted the charges on the account, crediting the balance in full,leaving a zero (0) balance owed. ******** recalled the account, and the customer is free to pursue new service.
AmSher closed and returned the account to our client, ********. AmSher submitted the account to be removed from the consumers credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns.Initial Complaint
Date:05/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an alert by my credit monitoring and saw this company listed a $52.90 account balance due for Tmobile. I NEVER RECEIVED ANY COMMUNICATION FROM TMOBILE OR THIS COMPANY relating to any balance due! I called to ask it to be removed from my credit and pay this bs balance. I paid the balance due but they will not remove the collections and said it will take up to 60 days from them to report the zero balance to the credit bureaus. Completely unprofessional company!Business Response
Date: 05/18/2023
***************************
34639487
May 18, 2023
We appreciate the consumer, ******************, for contacting AmSher through the BBB Portal. In her complaint, the consumer claims she paid the balance off in full and requests the account deleted from her credit reports.
AmShers research and review is showing the account was paid in full, in the amount of $52.90 on 5/17/23. AmSher closed and returned the account to our client, ******** and as requested by ******************, AmSher submitted the account to be removed from her credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns.
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