Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for that s debt with Amsher Collection Services. I do not have a contract with AMSHER Collection Services, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 08/10/2023

  *****************************
  35685295
  August 10,2023
  
  We appreciate the consumer, *****************************, for contacting AmSher through the BBB portal.  In the complaint, the consumer claims she is not liable for the ******** account being reported on her credit reports and did not receive the original contract as previously requested and is demanding this account be removed from her credit reports.
  AmShers research and review is showing the account was paid in full on 7/31/23.  As requested by the consumer, AmSher has submitted the account to be removed from her credit report on 08/07/2023, allowing up to 60 days for all the credit bureaus to update the records.  Thank you for allowing AmSher an opportunity to address the consumers concerns.  

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 11 ********* i do not have a contract with 11 ********* they did not provide me with the original contract as i requested

  

  Business Response

  Date: 08/10/2023

  ***************************
  32755341
  August 10,2023
  
  We appreciate the consumer, ***************************, for contacting AmSher through the BBB portal.  In the complaint, the consumer claims he is not liable for the ******** account being reported on his credit reports and did not receive the original contract as previously requested and is demanding this account be removed from his credit reports.
  AmShers research and review is showing the account was recalled by our client, ********, on 1/30/23.  AmSher closed and returned the account back to ******** on the same day.  As requested by the consumer, AmSher has submitted the account to be removed from his credit report, allowing up to 60 days for all the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns.  Please note:  All future inquiries as it relates to this account should be sent directly to ********.

• Initial Complaint

  Date:07/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reviewed my credit report recently and found that I have a Collections account from ********************** from an amount owed to ********* However I had closed my account with ******** in August 2022. Despite this they continued to charge our account until December of 2022 at which time they truly cancelled our lines with them and refunded us for the previous few months of charges. At this time I owed them nothing, and was told that the account was closed. At no time did I receive any notification that I owed them anything else, nor was I told that they had sent any amount to collections.

  

  Business Response

  Date: 08/03/2023

  *************************
  34786177
  August 3,2023
  
  We appreciate the consumer, ***************, for contacting AmSher through the BBB Portal. In his complaint, the consumer disputes the ******** account being reported to the credit bureaus as a collections account because he claims the services with ******** was terminated in August, 2022, to no avail. The consumer further explained that a ******** representative told him the account would be credited for the previous months of charges and then closed, leaving no amount owed.   Overall, the consumer requests an investigation be conducted to resolve this matter with ******** and requests the collections account to be removed from his credit reports.
  AmShers investigation began by requesting our client, ********, to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated as a postpaid individual-regular account in the billing name, ****** ****************.  Further review shows, although there was significant usage up to a period of 8/7/22,the account was also showing two (2) users gave a notice to terminate the ******** services on the same day.  Based on this account review, ******** adjusted the monthly reoccurring charges billed on the account, by crediting the balance in full, leaving a zero (0)balance owed and then recalled the account. The customer is now free to pursue new ******************** with ********. 
  Please be advised, AmSher closed and returned the account back to our client, ********, and as requested by ****************, AmSher submitted the account to be removed from his credit reports, allowing up to 60-days for each of the credit bureaus to update the records.  Thank you for allowing AmSher an opportunity to address the consumers issues and concerns.  

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never signed up for ******* Communications, when I received the equipment I refused it it and had it sent back, they continued to bill me, and activated my account after I told them I refused the equipment. When I called to cancel everything, I was told that I have a 30 day money back guarantee, and to call back to cancel in *********************************************************************************** use to access their services. Called back after getting a second bill. I told them the same thing I told the first people. They told me it was over the 30 days so they couldn't refund me for anything, and when I told them to cancel my account, I was sent over to the cancellation department, and the guy had me on the phone for over an hour telling me he could get me a better deal. I was a supervisor for a towing company at this time, and I received a call saying I had to get to a police call. So after an hour of ******* refusing to cancel my account and only keeping me on the phone to "get me a better deal" I hung up with him. That is the second call in 30 days that they refused to cancel my account. I called back a few days later, and asked to talk to a supervisor. Finally go to talk to one, she cancelled my account, told me I still owe for the 2 months of service they provided. They did not provide any service to me, as I refused the fed ex package from them. I was refused by numberous employees to cancel the account, and they kept me on the phone just to try to get me to stay a customer, (I was never a customer). They now sent me to ******************** for the $258.00 for the 2 months they refused to cancel and I had no equipment. I want the collections righted, as I never was a customer with *******, my credit report updated to take the collection off, and for them to delete the bill they say I owe, when i never had any equipment to activate to be a customer. If possible I would also like them to pay me for the suffering they caused.

  

  Business Response

  Date: 08/08/2023

  *********************
  35844181
  
  August 8, 2023
  We appreciate the consumer, ****************, for contacting AmSher through the BBB Portal. In his complaint, the consumer claims he never signed up for ******* Communications and refused the equipment that was sent to his home and further advised ******* did not provide any services to support the charges.  In addition, **************** requests the collections account to be deleted from his credit reports. 
  AmShers research and review is showing the account was recalled by our client, ******* Communications, on 8/3/23.  AmSher closed and returned the account back to ******* on the same day.  As requested by the consumer, AmSher submitted the account to be removed from his credit reports, allowing up to 60 days for the credit bureau to update the records.  Please note: All future inquiries as it relates to this account should be sent directly to ******* Communications, LLC. Thank you for allowing AmSher an opportunity to address the consumers concerns.

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Amsher Collection Services. I do not have a contract with AmSher Receivables Management, they did not provide me with the original contact as i requested.

  

  Business Response

  Date: 08/08/2023

  *****************************
  35780797
  
  August 8, 2023
  We appreciate the consumer, *****************************, for contacting AmSher through the BBB Portal.  In the complaint, the consumer claims she is not liable for the ******** account listed on her credit reports because she did not receive the original contract as previously requested and is demanding this account be removed from his credit reports.
  We have forwarded the validation statements to support the validity of the remaining amount owed to the BBB site.  Upon receipt of ******* Communicationsreview and the attached statements, provided by *******, research shows the account was activated on 8/24/22, in the billing name, ******************************  The final billing statements were mailed to the same address as referenced on the BBB complaint form. 
  AmShers research and review is showing credit adjustments were made to the account on 8/7/23, in the amount of -$429.05 from the balance of $478.21, leaving the remaining balance of $49.16, which is valid for services rendered and still owed by the responsible party, ******************************
  As a courtesy to *****************************, AmSher will submit the account be removed from the consumers credit reports. Be advised, this in no way suggests that ******* Communications, considers the remaining account balance to be inaccurate or invalid.  Please allow up to sixty (60)days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns.

  Customer Answer

  Date: 08/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried calling them over 20 times to see why my SSN is in their system and every time I call all agents are busy and I leave a message and NOBODY has ever called me back. I called the first time over two weeks ago. How am I supposed to get a collections account off my report if I cant pay because AMSHER wont answer or respond to me.

  

  Business Response

  Date: 08/04/2023

  *****************************
  BILLING NAME:  ********************************
  34969961
  August 4, 2023
  We appreciate the consumer, ******************,for contacting AmSher through the BBB Portal. In the complaint, the consumer claims she reached out to AmSher multiple times to inquire why her social security number was in our system, to no avail.  In addition, ****************** requests the collection account to be removed off her credit reports. 
  AmShers research and review is showing the account was recalled by our client, ******* Communications, on 7/31/23.  AmSher closed and returned the account back to ******* on the same day. As requested by the consumer, AmSher submitted the account to be removed from her credit reports, allowing up to 60 days for the credit bureau to update the records.  Please note:  All future inquiries as it relates to this account should be sent directly to ******* Communications. LLC. Thank you for allowing AmSher an opportunity to address the consumers concerns.
  

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with AmSher Receivables Management, I do not have a contract with AmSher Receivables Management, they did not provide me with the original contract that I requested.

  

  Business Response

  Date: 08/02/2023

  ***************************
  34814744
  August 2, 2023
  We appreciate the consumer, ***************************, for contacting AmSher through the BBB Portal.  In his complaint, the consumer claims he is not liable for the ******** account listed on his credit reports because he did not receive the original contract as previously requested and is demanding this account be removed from his credit reports.
  AmShers research and review is showing the account was recalled by our client,********, because they received a bankruptcy notice on 7/7/23.  AmSher closed and returned the account to our client, ********, on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from his credit bureau reports on 7/10/23, allowing up to 60 days for all the credit bureaus to update the records.  Thank you for allowing AmSher an opportunity to address the consumers concerns.  Please note: All future inquiries as it relates to this account should be sent directly to ********.

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amsher is still reporting the debt to the credit bureaus and they no longer own the debt. They apparently sold it. I called Amsher and they informed me they no longer have it.

  

  Business Response

  Date: 07/26/2023

  *****************************
  34114540
  July 25, 2023
  We appreciate the consumer, *****************************, for contacting AmSher through the BBB Portal.  In the complaint, the consumer claims AmSher is still reporting the debt to the credit bureaus and wants the collection removed from his credit report.
  AmShers research and review is showing the account was recalled by our client,T-Mobile, on 7/21/23.  AmSher closed and returned the account on the same day and as requested by the consumer, AmSher had already submitted the account to be removed from his credit reports on 7/17/23,allowing up to 60 days for all the credit bureaus to update the records.  Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note:  All future inquiries as it relates to this account should be sent directly to *********

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********* I do not have a contract with the collection agency. They also did not provide me with the original contract as requested.

  

  Business Response

  Date: 07/22/2023

  *****************************
  34047631
  July 22, 2023
  
  We appreciate the consumer, **********************, for contacting AmSher through the BBB Portal.  In the complaint, the consumer claims he is not liable for the ******** debt because he was not provided the original contract as previously requested and would like this account removed from his credit reports.
  AmShers research and review is showing the account was recalled by our client,********, on 7/11/23.  AmSher closed and returned the account and as requested by the consumer, AmSher submitted the account to be removed from his credit reports, allowing up to 60-days for each of the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns.  Please note:  All future inquiries as it relates to this account should be sent directly to ********.    

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are unlawfully reporting an unauthorized account on my consumer report . I never given them permission to put anything on my credit file. This company is in violation of 15 USC ****g. As the original creditor only I can validate this debt and I do not validate this debt

  

  Business Response

  Date: 07/24/2023

  ****************************
  BILLING NAME:  *************************
  34372292
  July 24, 2023
  We appreciate the consumer, ********************, for contacting AmSher through the BBB Portal.  In his complaint, the consumer disputes the ******* Communications account referenced on his credit reports and requests a cease and desist of all future collection efforts be noted on this account,the name of the original creditor, verification of the validity of the debt,and deletion from his credit bureau reports.
  Upon receipt of ******* Communicationsreview and research shows the account was activated on 7/6/2020, in the billing name, *************************. Based on the consumers request, a cease and desist was placed on the account.   However, the client was unable to provide adequate documentation to validate the amount of the debt owed,totaling $225.64.  Therefore, the account was recalled by our client, ******* Communications due to insufficient validation.  AmSher closed and returned the account back to ******* and submitted the account to be deleted from his credit reports.  Please allow up to 60-days to update the consumers records. Thank you for allowing AmSher an opportunity to address the consumers concerns.  Please note, all future inquiries regarding this account should be sent directly to ******* Communications, LLC.  

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************