Complaints

This profile includes complaints for Waynes Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Waynes Pest Control

  100 Concourse Pkwy Ste 360 Hoover, AL 35244-1885

  
• 

  Waynes Pest Control

  351 Electronics Blvd SW Huntsville, AL 35824-2209

• 

  Waynes Pest Control

  9257 W Oaklawn Rd Biloxi, MS 39532-8047

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  Waynes Pest Control

  26150 Equity Dr Daphne, AL 36526-6162

  
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  Waynes Pest Control

  105 Waugh Industrial Park Dr Pike Road, AL 36064-3967

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home last year on 6/5/2024. The seller had purchased ********* for termites through Waynes before the purchase. We were told this was done for an excellent price and gave our contact information over to continue this when it needs to be completed again. We had a Waynes employee show up randomly on 5/16/25 and ring our front doorbell. My wife answered via Ring because no one was home. He explained he was there to service the *********. He informed us the main office was supposed to contact us and schedule this. We asked him to come back when someone was home and we informed him we were not contacted before this visit. He apologized and said he would leave and let the main office know to call and reschedule. On 5/31/25, we received a bill for ***************** provided on 5/20/25. My wife was home all day. She saw no one, there is no one on my security cameras, the doorbell was not rung, and we never received a phone call scheduling this visit. My wife and I were very unhappy being billed and no service had been performed. I contacted Waynes on 6/2/25 to sort this out. I left a message and was never called back. My wife called on 6/4/25 and left a message with a receptionist. I called again on 6/5/25. The person I spoke with said in the notes the supervisor called my wife back and left a message. This is incorrect, my wife had no voicemail from Waynes or anyone with a relation to Waynes. I state my issue and they verify my phone number to call me back to work this out. I never did receive a call. At this point I want the bill zeroed out and nothing to do with Waynes again.

  

  Business Response

  Date: 06/10/2025

  Thank you for bringing this matter to our attention. We sincerely apologize to Mr. ****** and his wife for the frustration caused by the miscommunication and service issues described. We take concerns regarding unperformed services and billing very seriously. A member of our team is contacting Mr. ****** today (June 10, 2025) to personally address and resolve this issue. Our intent is to make this right by fully investigating the situation, correcting any billing errors, and ensuring all customer records are properly updated. Our goal is to resolve this promptly and to the customers satisfaction. We will provide a follow-up to the BBB once this resolution is completed.
  Thank you again for the opportunity to respond. Waynes Pest Control 
  

  Customer Answer

  Date: 06/10/2025

   Yes, I accept.

  
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is predatory, they make it extremely difficult to cancel their service. They charge $500 a year to send a stranger to walk around your house 3 times. No details of service or what has been done. Even after canceling their service they continue to try and charge my bank account. Avoid this predatory business.

  

  Business Response

  Date: 06/11/2025

  We appreciate the opportunity to address this concern and thank the customer for bringing it to our attention. After speaking directly with Mr. ********* we were able to clarify that the account was properly canceled last month and no balance is owed. Mr. ******** confirmed he was under the same impression and is satisfied that everything is in good standing. We are grateful for the chance to ensure everything was resolved and remain committed to serving our customers with transparency and care. *****************************
  

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waynes pest control is playing a pricing game by charging me $41 a month but only providing the service once every 2 months making the service really cost $82. When I tried to cancel they wanted a $99 cancelation fee which was never disclosed. I did not sign an annual contract or any contract for that fact. I refuse to do business with a company like this.

  

  Business Response

  Date: 06/16/2025

  
  Thank you for the opportunity to respond.
  Our team did speak with the customer directly regarding this matter. During the call, we offered to provide a transcript of the original conversation; however, the customer declined,stating that he was aware of what was discussed and what he had agreed to.  The terms of the agreement were clearly communicated, and the customer agreed to ***************** at a rate of $41 per month, with treatments scheduled every other month. As a goodwill gesture, we offered a 15% discount on the total service in an effort to resolve the concern. Unfortunately, the customer did not accept the offer and ended the call.  As of now, the customer is still within the ******** service agreement. Our team has made another attempt to contact the customer to no avail. 

  ********************** 

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23337515
  
  I am rejecting this response because:
  Waynes response is full of lies, I did not agree to this or 1 year agreement. I told the company not to automatically bill my credit card which they have been cut off from. Waynes even tried to charge me twice in June. This company is full of liars that want to be able to charge customers when they want
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/16/2025

  Thank you for the continued opportunity to address this matter.
  A member of our team reached out to the customer directly by phone. During that conversation, we were able to clarify the concerns, and both parties reached a mutual understanding. Were pleased to report that the issue has been fully resolved.
  We appreciate the customer taking the time to speak with us and allowing us the opportunity to make things right. At Waynes, we value transparency and customer satisfaction, and were committed to addressing concerns with fairness and respect.
  If there are any additional questions or concerns, were always here to help.
  Waynes Pest Control Team

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled service in January but they are still taking money from my credit card ******* I need refunds. They are not sending paper or email statements, just taking the money.

  

  Business Response

  Date: 05/29/2025

  Thank you for your patience as we reviewed your concern.  After thoroughly investigating the situation, we reviewed the recorded call from April 23rd with our representative. During that call, the customer explicitly confirmed they did not wish to cancel the termite service, and our representative took extra care to confirm this decision. However, our records show that the service for ******************************************************************* was canceled on April 7th, and the last payment was received in September 2024.  Additionally, we reviewed the account history from January and found no indication or request from you to cancel the services at that time.  In light of the circumstances, we would be happy to issue a refund for the ************ ($28) and *************** for April/May ($50), should they require it.  On yesterday, we left a message for Ms. ****** as we were trying to make contact to resolve this concern. Please let us know how they would like to proceed, and once again, we apologize for any confusion or inconvenience caused.
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against ******* pest control in ******, *******. I called to get a wasp nest taken care of. the person i spoke to told me they were having a promotion where i paid $200 and it covered a years worth of service and i could get bees taken care of all year as needed then after a year if i still wanted the service i would be charge a monthly fee. I never signed an agreement the sale person signed it for me and took my card number. I never agreed to have it on file because i thought i was only paying one fee. I paid the $200 a month ago and the pest guy came to service my house and told me they cant do anything about my wasp nest which was the reason i signed up. i was confused. he sprayed around my house and left. Then I got an email about my card being charged $40 i called and they told me i have to pay $40 a month on top of the $200 i paid. This feels like a huge scam and i was lied to. I never agreed to this and never gave permission to keep my card on file. They scammed me and i never even got the service they told me i was getting. I would like a refund for being greatly mislead.

  

  Business Response

  Date: 04/22/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the confusion and frustration Ms. ******* experienced.
  

  After reviewing the situation, we found that Ms. ******* enrolled in our pest control service under a promotion that included an initial fee of $200, followed by a monthly service fee. Unfortunately, there was a misunderstanding at the time of sale regarding what pests are covered under our General Pest Control service. Yellow jackets and wasps are not included in the general program, and we regret this was not clearly communicated.
  

  Our team, including ******* ******, spoke directly with Ms. ******* to clarify the service terms and review the account details. In response to her concerns, we have taken the following actions:
  -Waived the standard $99 early cancellation fee.
  -Refunded one month of her service fee as a gesture of goodwill.
  

  The initial $200 payment covered the setup and initial service visit that was completed, and therefore was not refunded. We also reviewed the original sales call with Mr. ******* ******* and agree there was a miscommunication, which we are addressing internally.

  
  We appreciate Ms. ******* bringing this to our attention and regret any inconvenience caused. We remain committed to improving our customer experience and ensuring our services are clearly explained moving forward.
  Sincerely,
  Waynes Pest Control

  
  

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* Pest Control has been charging me a monthly service fee of $25 since the purchase of my new home in May of 2024. I have a termite bond with them as well that came with the purchase of the new home. I have yet to see them service my home inside or out even though I have personally called and requested service since they are drafting my bank account monthly. They don't even perform the routine outside service they are billing me for. I have requested twice that they cancel this service & quit drafting my bank account, Each time I am told someone by the name of ******* will call me to make sure I receive the service. It's been 9 months and I've yet to receive service. I also requested a copy of my service agreement since I don't have one.

  

  Business Response

  Date: 04/09/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration this situation has caused. While our intention was to provide the appropriate service associated with these charges, it is clear that we did not meet your expectations and for that, we are truly sorry.
  
  As of 3/7, we have issued a $100 refund to your account to help address the service concerns you experienced. Additionally, we have cancelled the pest control portion of your service, and you are now only enrolled in the termite bond, which was included with the purchase of your home. No further pest control charges will be applied.
  
  At Waynes Pest Control,customer satisfaction is very important to us. We regret that your experience did not reflect our usual standard of care and service, and we appreciate your feedback as we work to improve.
  If you have any further questions or need assistance, please feel free to contact us directly. 

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/2024, Waynes pest control serviced my Sentricon termite system without my permission. They did not contact me in advance to ask whether I wanted the service, or to tell me what the service would cost.This is the third year in a row that they've done this, and the third year in a row that I've complained to them. I have e-mails to them going back as far as 2021 about this. In the past, I paid the invoices despite writing them to complain. When they once again entered my property uninvited and performed unauthorized work in the fall of 2024, I finally had enough and refused to pay. I e-mailed them in early February of 2025 making this clear. No one responded to my e-mail.I've now received a 60-day past-due notice, and am once again writing them. In addition to that, I'm filing this complaint since my e-mails appear to have no impact.

  

  Business Response

  Date: 04/09/2025

  We appreciate the business of Mr. ********** and understand his need for notification of entry to his residence. We have reached out to him directly and resolved his concern. Our intent has always been to provide high-quality service while respecting our customers preferences. We remain committed to resolving as always and welcome any additional questions or concerns he may have. Thanks Again! 

  Customer Answer

  Date: 04/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although not stated in the response, the business adjusted my bill to reasonable amount and promised not to perform future work without first obtaining my permission.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, January 21, 2025 we decided not to renew our *************************** with ******* Pest Control when the current contract expires on April 31, 2025. We sent ******* an email notice that we will not be renewing with them so they would be aware far in advance of the renewal date. Minutes later a gentleman calls me from ******* to entice me to renew by lowering their price, which I expected, no harm no foul. I informed him we are switching gears to a service that uses the Termidor application approach, which ******* does not use, so we are not interested. He then tells me he has no way to document in his systems that I am not renewing their services until the renewals are sent out and that I need to call him back when we receive their renewal notice in order to cancel their services. My answer to that statement was basically that sounds like your problem, not mine. We have informed you we are not renewing more than 3 months in advance so your company needs to find a way to make sure you document our notice of non-renewal. The reason for filing this complaint is to provide an OFFICIAL paper trail that we provided ******* Pest Control with notice or non-renewal to prevent them from stating that we did not tell them in time that we are not renewing. I have been a victim of this type of sales approach in the past and will not play that game any longer.

  

  Business Response

  Date: 01/24/2025

  Better Business Bureau,
  Thank you for bringing ******************* concerns to our attention. At Waynes Pest Control, we value our customers and strive to address any issues in a timely and effective manner.
  We have reviewed *** ********** complaint regarding the cancellation of his *************************** contract. Our findings are as follows:
  

  *Customer Request:
  *** ********* notified Waynes Pest Control of his intent not to renew his *************************** contract, set to expire on April 31, 2025. He also declined our offer to retain his business, stating he had decided to switch to a provider using the Termidor application approach.
  

  *Process Clarification:
  Our standard procedure does not allow for future-dating cancellation requests, as renewal notices are sent closer to the contracts expiration date. However, we understand *** ********** preference for an immediate confirmation of his non-renewal and recognize his frustration in obtaining documentation.
  

  *Action Taken:
  1. Exception for Future-Dated Cancellation: To address *** ********** concerns, we have made an exception and documented the non-renewal of his contract, ensuring his request is processed.
  2. Follow-Up Communication: *** ***** from our team has reached out to *** ********* via voicemail to confirm this resolution and will follow up if necessary to ensure the matter is fully resolved.
  3. We have set calendar reminder for the contract renewal date to verify that no unintended charges or communications are sent to *** *********.
  

  We have taken these steps to provide *** ********* with peace of mind and ensure his request is honored. We will continue to monitor the account to confirm the cancellation is fully executed on the appropriate date.
  We regret any inconvenience *** ********* experienced and appreciate his feedback, as it helps us improve our processes. Should *** ********* have any further questions or require additional confirmation, we encourage him to contact us directly.

  Thank you for allowing us the opportunity to resolve this matter.

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:09/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began service with Waynes in February 2023, and the treatments received were ineffective for bugs and mosquitoes. During the technician's initial visit to service my home, ******* technician did not assess inside my home nor spray. I questioned this and was told the technician indicated I did not want him to come into my home which was not true. This started a chain of calls and emails to return to my home. When I called to cancel my service, I was told I could cancel at any time, however now I have been told there is a cancelation fee attached to the contract. I am unhappy with the pest control services as they did not eliminate several pests. I do not know if they have completed the service due to failure to communicate with the customer, I requested to cancel the pest ********************** service and ***** informed me of an early termination fee that I was unaware of in a previous conversation with customer service. I was aware that my contract would involve quarterly spraying however, I was unaware that it did not include spraying inside of my home along with a cancellation fee. In my last conversation with the company, I was told that they would not come back out to my home to do a re-service after informing them that I had seen several dead and live water bugs inside my home and that I would have to wait a couple of months. I am not happy with their services, nor should my concerns be dismissed. I pay them for a service that I am dissatisfied with and I want my contract canceled with this company.

• Initial Complaint

  Date:07/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called several times with questions about fees and spoke to a representative who promised to check on my questions and get back to me. The representative didnt get back to **** continued to receive emails this business would be at my home on dates of their choosing for termite inspection. I called and explained I did not want this company on my property if I wasnt home. I was told I would be placed on a separate list that coordinated with my schedule in advance for a specific appointment.I also emailed this company that I was revoking any permission I may have previously given to enter my property without notice and without my prior written consent.I am at work and receive a text that the technician is on my property. Seriously?So this person (maybe) walked around and inspects for 5 minutes. They dont know how to access the crawl space and certainly cant inspect inside the garage. In my opinion, after trespassing on my property, this company has the audacity to send me a bill.This bill is more than double what I paid the previous company for over 10 years. Presumably, I was switched to this company after a buy out. In my opinion, very, very expensive and very poor service.