Complaints
This profile includes complaints for Waynes Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 38 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I began service with Waynes in February 2024, the treatments received were completely ineffective for the ants, spiders, and I was bitten repeatedly by mosquitos within two hours of the technician spraying my back yard. Waynes failed to indicate to me there is a 12-month agreement regarding new services. I am unhappy with the pest control services as the service did not eliminate several pests. I work from home and have cameras all around the exterior of my home, I know they did not follow up repeated sprays, I requested to cancel the pest control service and Waynes informed me there was a contract that I did not sign that would involve quarterly sprayings involved along with a cancellation fee but they would cancel my service, however, they are continuing to bill me every month for services they are NOT rendering as well as harass me via telephone and text messaging. After this encounter with this company, I cannot continue to support Waynes as a customer with the unprofessional and unethical approaches it takes with its customers regarding their service agreements. To resolve this complaint, I request the pest control service be cancelled without a cancellation fee along with the telephone calls, text messaging, and monthly billing invoice harassment to stop.
Business Response
Date: 07/08/2024
Good afternoon ******************,
I have looked into your account and am very sorry for the way your services have transpired. I assure you that this is not normal practice for *****'s. We pride ourselves on providing world class pest solutions to our customers and I assure you that the matters you have brought to our attention will be reviewed closely.
Your services have been canceled and we have removed any balances showing on your account and have also removed you from any future communications.
Again, we sincerely apologize for the inconvenience this has been to you.Initial Complaint
Date:04/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using this company for 8 years. I called to get my quarterly service set up and they said that they canceled my service (which I had no knowledge of ) and that I would have to sign a new agreement contract and do the initial service again, and it cost more plus will be a monthly automated payment instead of the quarterly one that I had. This seems fishy and scammy that they cancel long time customers and make them start all over! To place them under contracts and charge a lot more!!! Ridiculous!!!!Business Response
Date: 04/23/2024
Thank you for the opportunity to respond to the customer. The customer denied their quarterly service for an entire year in which we communicated the need for a thorough treatment upon the next service. The next service is scheduled for tomorrow, 4/24/2024.Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Waynes failed to indicate to me there is a 12-month agreement regarding new services, pest control in my case. I am unhappy with the pest control services as the service did not eliminate several pests. I requested to cancel the pest control service and Waynes, more specifically *********************** informed me there was a cancellation. While speaking with **** via phone call, he stated the cancellation fee was $250, then he stated the $99 I had already paid for the startup fee could be applied to that and I would have to pay a remaining $150 cancellation fee. Might I remind the readers of this complaint, there are no cancellation fees identified within the agreement itself. Another phone call later, ********************************* called me regarding this cancellation of pest service. He stated he will take care of everything regarding the pest control and that I am good to go and would not need to pay any fees to cancel. As of 4/2/24, I received a phone call from ********************************* stating there is a $99 cancellation fee to cancel the pest control service after being told I was good to go and did not need to pay a fee. I would like to reiterate the Waynes service agreement DOES NOT identify a cancellation fee. Although after this encounter I imagine Waynes HQ will begin to include this within their service agreement. New customers beware of that. After ********************************* stated that it is his fault that he did not mention the 12 month agreement because it is a new implemented approach, he still requested a cancellation fee of $99. I also have lawn service with this company. After this encounter with this company, I cannot continue to support Waynes as a customer with the unprofessional and unethical approaches it takes with its customers regarding their service agreements and the so-called unidentified cancellation fee within the agreement. To resolve this complaint, I request the pest control service be cancelled without a cancellation fee.Business Response
Date: 04/05/2024
After researching the customer complaint and the account, the agreements have been canceled and account balances are at zero.Initial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased my new home from builder 08Feb2023. Builder paid/contracted Waynes to install exterior termite traps, providing termite protection for 1 yr prior to my purchasing the home. Shortly after closing (a year ago), Waynes called to scheduled an appt. to discuss their services and what the builder had paid for. I met with the Waynes **** ********* I was not interested in any other services, nor would I be renewing any termite trap services initiated by the builder. I asked if he or Waynes would send for someone to remove the green traps or if once these were dug up from landscape projects, should I call Waynes for pickup and he said no, and directed me to put them in the trash, further stated there was no charge to me, they do not collect the traps if the homeowner decides not to renew.Fast forward February 2024: 1 year later I have received multiple phone calls from Waynes, I have told 2 Waynes callers that I am not interested services. They have asked to schedule an appointment to come out, and I have said no there is no reason for their company to come out. Most, if not all of the green traps are not even in the ground due to landscape projects as I was directed by ******* a year ago to throw in the trash if I was not going continue service and they were in the way of landscaping. I just received an email bill for $30 at 3:00 am this morning.Business Response
Date: 03/28/2024
The customer account and complaint has been researched, corrected, and all pending charges have been adjusted.Initial Complaint
Date:09/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an invoice for $360 with no description. I did not agree or set up services with anyone with Waynes nor have I ever seen anyone come to my house besides putting a sign asking to sign ** in my yard. I want this resolved asap canceling any account I did NOT sign up for and removing the balance I should not have to pay.Business Response
Date: 09/08/2023
Dear ********************,
On behalf of Waynes, thank you and the BBB for this forum to amicably resolve consumer/customer complaints. We have researched this matter and report as follows:Your Homebuilder, Vol Build, chose Waynes to provide the Termite pretreatment on your new home when it was built. By law, we, Waynes Pest Control, is required to perform a Termite inspection on your home one year from closing. We did not have any current contact information to notify you of our upcoming inspection. When we arrived, no one was home and we went ahead and performed an outside inspection and left information letting you know that we had been there. The $360 is the fee for maintaining your $1,000,000 Damage/Repair Termite Warranty beyond the first year that Vol Build provided you. Should you decide to not keep your Termite Warranty, you do not owe us anything. I will credit your account and cancel your warranty and again, you owe us nothing. Our inspection did not cost you anything, it is part of our obligation to fulfill the law.
Should you decide you want to keep your warranty, please reach back out and we will be happy to reactivate your warranty and even work with you on costs.
Thank you,
*********************
Initial Complaint
Date:07/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received a bill from them for a service I did not agree to. *****'s came to my door and I told them no and now I get a bill from them I am not paying this bill and I do not want their service ever!!!!!Business Response
Date: 07/24/2023
Dear ********************,
On behalf of Waynes, thank you and the BBB for this forum to amicably resolve consumer/customer complaints. We have researched this matter and report as follows:
Your Termite Warranty was set to expire and we had issued a renewal invoice to continue coverage. When you called in this morning, July 24, 2023 and spoke to *********************, she cancelled your warranty and made an adjustment to your account. There is no outstanding balance due and your Termite Warranty has been canceled and deactivated.
Thank you,
*********************
Customer Answer
Date: 07/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:06/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We contracted *****'s to service our lawn in March of this year. They have billed us up to June and have only been at my home twice. I explained when I signed on that I have locked fencing around my backyard because of having a dog. I also explained that I need to know when the people are coming in advance so I can be home for the service. This was never done and I have gotten calls or text messages on the very day they intended to come. The week before last I called and inquired when they were coming because I saw their vehicles at other homes on my block. I was told that they were coming to do fertilizer and a lawn aeration that week. As the end of the week approached, I called and was told that the services would be done the following week. I also got a message on my phone that the person doing the aeration would be there on the 19th of the month. That week came and someone came in an unmarked white pickup and put down fertilizer. Now this week the person that was supposed to do the work today never called or showed up. This company is absolutely horrible with scheduling bu they never forget to bill my wife's credit card. I did have to cancel twice because they gave no notice when they were coming and never followed up on a return date. One was due to concrete work on my patio and another was repair. I no longer want to do business with this company and do not want to be under contract with them anymore. I am also seeking a refund for the June payment because the work was not done.Business Response
Date: 06/22/2023
On behalf of Waynes, thank you and the BBB for this forum to amicably resolve consumer/customer complaints. We have researched this matter and report as follows:
We reached out to **************** and he was unhappy with the inconsistencies in communication. We have canceled his Agreeement as requested, and he said if would refund the $90 from his June application then he would rescind his BBB claim. The refund was submitted this morning, June 22, 2023.Thank you
Customer Answer
Date: 06/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:05/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We keep receiving a bill for services that were never requested or agreed to. Read other complaints where they say it was in our closing paperwork. Went through my paperwork multiple times and it states that if I want to keep their services I need to contact them. I never contacted Waynes or set up an account for services but I did receive a bill for $348. This seems like a very dishonest way to do business.Business Response
Date: 05/25/2023
Dear ********************,
On behalf of Waynes, thank you and the BBB for this forum to amicably resolve consumer/customer complaints. We have researched this matter and report as follows:You closed on your new home from **** Homes in August, 2021. Waynes, or ******** Control Company that performs a preconstruction termite treatment, is required by the ********* ***** of *********** to provide the following services for one year following closing at no-charge:
For each property under contract, charter holders must conduct an annual inspection of the property and document the date of inspection. If termite activity is discovered inconsistent with the previous graph, the charter holder must make application of an appropriate pesticide and create a new graph of the property showing the new termite activity. Copies of records for annual inspections and treatments shall be made available within 48 hours of request by the contracting party.
We made several attempts to connect with you to explain the warranty and renewal terms but were unable to connect. In order to continue your Termite Warranty, a renewal fee is charged for the next year of coverage, similar to paying car insurance. Because we attempted several times to make contact with you to see if you wanted to renew your warranty and never received a response, we did not want to cancel your $1,000,000 Damage/Repair Warranty without your permission.
However, nine months after the renewal date had passed and we still had not been able to make contact with you, we canceled the Warranty. I apologize for the confusion and you have no open balances with Waynes.
Should you require further information or assistance in resolving this matter, please let me know. Again, thank you for your assistance.
*********************
Waynes | Vice President of Business Development
P:?**************
M:?**************
E:*****************************************************
www.callwaynes.com
***************************************br>Suite #***
******, ** 35244Initial Complaint
Date:05/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my service with Waynes and I was unaware that they came out and performed termite control. I never received a bill or notification until my husband received a call from collections and I called Waynes and then they sent a bill out for 375 dollars that I dont feel like we owe. We was unaware they came out and did termite control and they never got our permission to charge our card. I feel like we do not owe this money and it needs to be removed from collections. They also never came out and got there termite stakes after I cancelled my service and I dont want this situation to happen again.Business Response
Date: 05/18/2023
First, I apologize for the delayed response. ***************** is no longer with the company and any further BBB communication needs to come to ********************* at ****************************************************
Second, we do not have any records of homeowner calling to cancel their **************** However, their Agreement has been canceled and we do not show that we made any charges to the customers credit card in our system. If in fact we did and our system did not properly record the transaction, please provide proof for a full refund.
Thank you,
*********************
Initial Complaint
Date:04/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We closed on our new home Feb 2022 and the builder (***********************) paid for my first year of termite treatment thru Waynes. As part of the closing process, we were offered to continue the service, and we declined. Beginning in February 2023, I began receiving multiple pieces of mail from Waynes. I threw them away assuming it was sales related. However, yesterday my wife opened a letter, and there was an invoice inside stating I owe this company $348.00 for a service and it's 60 days past due!! Again, we did not request or signup for services with this company. I have copies of our closing docs that show a blank signature block on the service contract page; proof that we never signed up for their service. Not only that, we have not seen any employee from Waynes come to our house and perform any service. We have cameras that alert us when someone is near our house. My wife and I are retired and at home all of the time. This a scam that puts undue stress in our lives by receiving bills for services not rendered or signed up for. I want to discontinue contact with this company and stop receiving the fictitious bills. Customer#************, invoice# ************.Business Response
Date: 05/25/2023
Dear ****************,
On behalf of Waynes, thank you and the BBB for this forum to amicably resolve consumer/customer complaints. We have researched this matter and apologize for your frustration.Although we do have several documented times of attempted communication with you and even a response from your wife that she needed to verify a convenient time with you for ** to call back, we did not record a time where you declined to continue your $1,000,000 Damage/Repair Warranty with Waynes, and for that, I apologize.
We have corrected your account and you do not have any outstanding balances with Waynes and will no longer receive any communication from us.
Should you require further information or assistance in resolving this matter, please let me know.
Again, thank you for your assistance.
*********************
Waynes | Vice President of Business Development
P:?**************
M:?**************
E:*****************************************************
www.callwaynes.com
**************************************
Suite #***
******, ** 35244
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