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Business Profile

Lawn Maintenance

Waynes Pest Control

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Waynes Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Waynes Pest Control has 14 locations, listed below.

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive received an invoice by mail stating that I owe this company $348.00 for a service I did not request, and Im unaware of its existence. I have not asked a pest control service, nor my wife. We have not seen ***** come to our house and do anything. We have cameras that alert us when someone is near our house. My wife and I are dual militaries, and we are ever at home. This a scam that puts stress in our lives with a situation like that. Receiving bills for services not rendered or signed up for. I Want to discontinue contact from the company, and the bills sent. It states no payment history. I Did not do business with this company. Customer#************, invoice# ************.

      Business Response

      Date: 01/04/2023

      Hi there.  This account has been canceled with a $0 balance.  Our records indicate that we tried to contact the customer 15 times following closing to explain the termite warranty provided by us through the their builder (*********************** Homes) and the annual renewal inspection. 

      Again, the account has been adjusted to $0 balance and the agreement has been canceled.  Thank you. 

    • Initial Complaint

      Date:11/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Waynes continues to post service reports to my front door stating that lawn services were performed in an attempt to bill my property in the future. No such services were requested or contracted by me, the property owner, for any past, current, or future date. I have zero business with Waynes and/or ************************* operating under the name of Waynes. Furthermore, the report/bill is falsified as no service was performed on the most recent date in question, November 11. I and three other family members were home the entirety of the day and did not observe any Waynes employee performing work on my property.If this is some type of thoughtless marketing ploy, it is a disgusting practice. Does Waynes really expect a potential customer to contact them for service after a bill/service report is intentionally falsified and posted to their front door? Absolutely disgraceful behavior.

      Business Response

      Date: 11/16/2022

      Our ************** Leader spoke with ****************** on this matter. It appears that we performed service on his lawn by accident.  This issue has been resolved and we apologize for the error.

    Waynes Pest Control is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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