We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Screen Printing

5Boys Apparel, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number:1015147 Order placed May 11 2023 I placed my oder and was partially shipped on June 20, this items were ordered for an event, after numerous emails and unanswered calls, they haven't been able to follow up to provide a status of pending order or refund as I no longer have a need for the product.

  • Initial Complaint

    Date:06/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 150 shirts on March 21, 2023 and it wasn't delivered until May 25, 2023 Over 2 months later. I was told the order would be 3-4 weeks tops for fulfillment. They never answered the phone and were barely responsive through emails. Once the order was delivered I noticed that they hadn't sent the prints with the approved revisions that I signed off on to print and the order was missing a whole color size (Large ***** Shirts) When I called they only offered a partial refund of 15% which after everything I went through was unacceptable. They then agreed to replace the order only to never fulfill the order or respond to my email and phone calls. I would like a full refund or a full replacement order shipped out immediately as agreed upon. I have attached the invoice, documentation of the date of purchase to delivery, and email correspondence of the company confirming they would ship out a replacement order for their mistake.

  • Initial Complaint

    Date:05/30/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered screen printed shirts from this company and I can not get them to respond to emails or answer my calls in a reasonable time. I am still waiting on artwork approval from an order I purchased on May 12th and was told I could get the order delivered by June10th which is now not achievable. Ive only received a couple of emails from them but I cant get them to respond to our last conversation about artwork approval and now I call and it goes to voicemail so they are no longer answering my calls or emails. I would just like my money back for terrible customer service.

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had made my original order on September 8th. I order 6 different color shirts, 3 with white print & 3 with black print. After having issues with a shipping date I finally received my order to find completely wrong. The placement was wrong (partially my fault) and I got 5 shirts with black print & 1 with white print. ******* (manager) got involved and we got the placement issue fixed so they were going to reprint my original order at discounted price. After yet another issue with shipping dates I finally received the 2nd order. STILL no white print on shirts! And they didn't even ship one of the colors! They were only supposed to fix the placement, all of the other details were to remain unchanged. So now I paid twice and still do not have my 3 colors of shirts that were supposed to have white print. All I'm asking for is those shirts with the white print. After I receive those I will forget 5 boys exists and never do business with them again.

  • Initial Complaint

    Date:09/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on august 26 2022 for custom printed hoodies. Its been over a month. The company is not responding to any of my correspondence.

  • Initial Complaint

    Date:09/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 19th, I ordered 130 shirts from 5 Boys Apparel. It said I would have a design proof in 3-4 days. I reached out after a few weeks and they sent me a proof. They then confirmed my order would be here by Sept 19th. Sept 19th comes around and hadnt heard anything. On Sept 20th they responded the order was going out and they would overnight it so I would have it for my event. The 21st happens, no box, no response to messages, the 22nd happens and no box and no message. *** and Fed Ex have come with no packages for the 23rd. Still no response from them. Online there are a ton of people who are waiting for products. Not sure if this is a scam company? Total $633.78

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - On June 15, 2021 I contacted ***** ******, a Sales Representative for 5 Boys Production to receive a quote for Custom T-Shirts. After additional coordination I paid $1,044.57 on July 15th, 2021.
    - On July 29th, 2021 I received 48 of the 96 shirts I ordered and 34 were poor quality or damaged and not in an appropriate condition and contacted ****.
    - On August 13th, 2021 **** responded stating they were going to redo everything and resend it out to me by the end of the next week.
    - On August 17th, 2021, ***** responded that they should have the shirts out to me by the end of the week or the latest Monday.
    - On August 24th, 2021 I followed up to ask if they were able to get the items shipped and requested a refund if they had not been able to.
    - Having never received the shirts nor the tracking information I followed up with ***** on November 4th, 2021 requesting that they refund me for the damaged items that were returned along with the shirts I never received.
    - When I no longer received communications from *****, I disputed the entire transaction with my Bank on November 8th. In a last attempt to resolve this amicable, I followed up regarding the refund on November 11th, 2021 with *****.
    - On November, 11th, 2021 **** ******, responded stating they were unable to do anything while charges are disputed, and under review. On November 16th, **** followed up with a shipping label so I could return all of the shirts so we could get the issue closed.
    - On December 14th, 2021 I returned the items.
    - On January 25th, 2022, there was a reversal of the funds to 5 Boys Production
    - On May 11th, ***** responded that **** would need about 3-5 days to look into this
    - I Sent follow up emails requesting a status update on the following dates and have not received a response.
    May 11, 2022
    May 31, 2022
    Jun 10, 2022
    Jun 15, 2022
    Jun 23, 2022
    Jul 1, 2022
    Jul 10, 2022
    Jul 22, 2022
    Aug 19, 2022

    I just want my funds to be refunded.

5Boys Apparel, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.