Complaints

This profile includes complaints for Amwaste's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Amwaste has 6 locations, listed below.

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  Amwaste

  1400 Porter Rd Sylvan Springs, AL 35118-9503

• 

  Amwaste

  2669 Coalburg Rd Fultondale, AL 35068

• 

  Amwaste

  11977 Pine Grove Rd Carrollton, AL 35447

• 

  Amwaste

  2065 County Road 811 Wedowee, AL 36278-5740

• 

  Amwaste

  100 S Lawrence St Mobile, AL 36602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November, 6 called and reported that our garage can had been damaged so bad could not close the lid, and wheels were broken and the container had been crushed. The lady told me I would have one delivered by November 20,. I called back on November 20 the same lady told me it was 14, working days she counted and said it would be November 24, . Called back on November 24, talked to the same lady again, "she stated that she never gives dates and that there is still Saturday and really couldn't say, at that time i wished her a good day and she did the same" tried to call someone in management and received the same number!!

  Business Response

  Date: 12/19/2023

  At the time of this complaint we were currently awaiting a shipment of carts. I do show this customer's cart was replaced on 12/04/2023.  If anything else is needed we will be happy to look into this further.

• Initial Complaint

  Date:11/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. Im writing today because Im very unsatisfied with the services Amwaste is providing .( or lack there of) . They are constantly days/ weeks late picking up my trash. As well as my neighbors. When I call in or email them to notify them, ** told several different excuses. Its beyond frustrating. Today I watched them pass right by my can and I immediately called and was toad they will be back. I doubt this is true because *** heard excuses like this before. I have been a paying customer for quite some time and I just want the services that I pay for. At this point I dont know what else to do other than to report them the Better Business Bureau. Thank you in advance.

  Business Response

  Date: 12/21/2023

  This customer has been conctacted and the issue has been resolved to the customer's satisfaction per **********************.  If anything else is needed please let us know. 

• Initial Complaint

  Date:11/02/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since this company took over the old trash company they have had awful service, even the city council has talked about how bad it is and how many complaints they have had. The complaints consist of late pickups and awful customer service. Im paying for services Im not receiving this is the 3rd time in the past 2 months my trash has gone over 2 weeks before pickup I have trash overflowing. I have bags in my home smelling the house up with rotting trash and I have a newborn. I cant leave bags outside because animals will rip into them and then Im responsible for cleaning it up. This business if you could even call it that needs to be shut down. The prices are higher than the last company and they have new trucks that only require 1 person versus the usual 3. They are charging more for less labor and not even fulfilling the basics of trash collection.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weeks with no trash pickup. **************** is non existent. What's worse is the drive up our street and ignore all the houses! They can see the full trash cans on the street overflowing!

  Business Response

  Date: 10/02/2023

  ********************* - I left a voicemail requesting a call back.  The last reported miss on Woodclift was on 9/1.  Recovery was made the following day based on the time the request was marked as completed in the ********************* The driver has confirmed that service has been provided today as well. 
  
  
  

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to start service on August 2, 2023, to date despite calling & emailing several times we still have not received a garbage can! I paid for the service that day and I cannot get any response from this company. I'm at a loss about what to do.

  Business Response

  Date: 09/29/2023

  Management of the area confirmed this customer did get delivery of a cart on 09/11/2023.  As well we credited the acct for 6 weeks of service to compensate them for their late delivery.  If we can do anything else please let me know. 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have amwaste as our trash pickup service. We have not had our trash picked up for 5 weeks. When we call they tell us they have until 7pm to pick it up. That has come and gone multiple times. They said that they are behind and are trying, but they should have been able to get to us at once in 5 weeks. Animals have gotten into and we had to clean it up. We are paying for a service that we are not receiving. This is ridiculous.

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought out a trash pickup service, only to find that Amwaste was the only company to service my area. After PAYING IN FULL, for this service I had to wait a week for them to pick up on a regularly scheduled date no biggie just a week. However, that pick up date was SUPPOSED to be on the 18th of July, however it was missed. I thought it was odd, I contacted them and was assured it would be retrieved on the following Tuesday which was July 25th. To my surprise, yet again my redhead had not been picked up. I called again, they told me the truck had issues and it would be picked up Saturday July 29th. When I returned home I found my trash can had not been picked up and not only that the now over flowing can had been ransacked by an animal and I then had to pick it all up. By the time Monday rolled around I was highly upset and agin called to let them know my trash had not been picked up. However, this time the woman I spoken with was rude and said your pickup date isnt until tomorrow, so youll need to call back Wednesday. Of course, on August 2nd the day it should have been picked up they again did not pick it up. Again, I called and let them know the following day and of course I got more excuses as to why it wasnt picked up. Now the best part was last week on August 9th, the day the trash truck was finally on my street thank god right? Nope, THEY WERE ON MY ROAD DIRECTLY IN FRONT OF THE CAN AND STILL DID NOT PICK UP MY TRASH!! Just to be abundantly clear this company has by far been the absolute worst company I have felt with in my life! I now have 6 bags of trash on my porch, and whats in the can and none of it has been delt with. I have to constantly pick it up because of random animals, Ive wasted so many trash bags and Ive paid for a service that I have yet to receive. Just to be clear I spoke with them again today and got another excuse with the same solution they offer each time.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** is paid, the trash was put on the curb on time, our pickup day is Wednesday and each day there were no cars obstructing the way and yet 3 weeks going on 4 weeks later our trash has still not been picked up. Our neighbors trash has been picked up like normal and when we called the first few times the operator said they would pick it up later that day or the next day, multiple calls and multiple emails after the issue was sent to the supervisor but it still hasn't been picked up and no one you talk to knows why or doesn't care because it's not their problem. It's not fair to pay for a service and that service is not done. It's not right.

  Customer Answer

  Date: 08/11/2023

  **** is paid, the trash was put on the curb on time, our pickup day is Wednesday and each day there were no cars obstructing the way and yet 3 weeks going on 4 weeks later our trash has still not been picked up. Our neighbors trash has been picked up like normal and when we called the first few times the operator said they would pick it up later that day or the next day, multiple calls and multiple emails after the issue was sent to the supervisor but it still hasn't been picked up and no one you talk to knows why or doesn't care because it's not their problem. It's not fair to pay for a service and that service is not done. It's not right.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I setup garbage pickup service which was processed on 5/8/23 and have yet to have them pickup garbage at my residence. I began calling them on 6/1/23 and also filed a work order online. I was only told what my pickup day was and they would let them know it was not picked up. I called again about a week later because it was not picked up again and was told they would send an e-mail to a Supervisor. I never received a call or any information so I waited to see if it was picked up the next week and when it was not I called again and was told they were sending the information back over because it had not been sent to the right person. They assured me someone would be out by my next scheduled day which is supposed to be Tuesday of every week. When they did not show up again I called and was connected to a team lead who said they would credit my account and have a Supervisor call me. No credit was given and no one ever contacted me. I called back again and asked for a Supervisor but was told they were busy but that they would have them call me as soon as possible but again I never received a call. I have paid for service for **** and **** ************ Dr to have weekly garbage pickup and no one has ever been to either residence to do what I am paying for. Every work order created on my account shows completed but no one has even tried to help me get this issue resolved.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been nothing but a headache getting service set up through them. I set up service on July 5 and also needed a trash can. They told me it would be 14 days to get one delivered. There was no option for me to be able to pick one up myself. So we are forced to go weeks without a trash can. Then I call to check the status of the trash can and they tell me they didn't process my order on the 5th and I will not get my trash can until the 24th. They tell me I can just sit my bags out by the road and they will pick them up. Well... Trash day comes and I see the truck drive right by my house. I call the next day and they tell me they will submit a ticket but it'll take ***** hours to have it picked up. It finally gets picked up, I call back on the 24th and they change the delivery date yet again too Friday the 28th. That same week on the 25th trash days comes and yet again they drove right past my house. I have flys and maggots collecting around the trash, I cut my hand piling up more trash because I do not have a trash can to put it in and they continue to not pick it up. I paid for a service and I am not receiving it.

  Business Response

  Date: 08/08/2023

  This customer has been contacted.  His cart has been delivered and stated he is currently happy with the service he is being provided.  He as well stated he would be revising his review.