Complaints

This profile includes complaints for Amwaste's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Amwaste

  1400 Porter Rd Sylvan Springs, AL 35118-9503

• 

  Amwaste

  2669 Coalburg Rd Fultondale, AL 35068

• 

  Amwaste

  11977 Pine Grove Rd Carrollton, AL 35447

• 

  Amwaste

  2065 County Road 811 Wedowee, AL 36278-5740

• 

  Amwaste

  100 S Lawrence St Mobile, AL 36602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provides trash service to **; however, they routinely do not pick up trash on the correct day and frequently miss picking up the trash at all. Frequent calls have produced no results.

  Business Response

  Date: 02/03/2023

  ***************** is partially correct about the inconsistent services at the beginning of 2023.  She was notified that the trash trucks were running behind.  Her scheduled service day is every Tuesday.  However, due to either mechanical issues and or lack of manpower, the trash pick-up has been delayed by one or two days. ***************** was not happy with the response from the customer service agents and demanded to speak with a supervisor immediately.  The supervisor was not available at the time, but informed ***************** they would give the supervisor her contact information.

  Our records show ***************** made her first complaint about the services with AMWASTE 01/24/2023 at 12:53 pm EST.  

  Resolution:  Going forward for the next few weeks, we will have the driver sign-off the time and date ***************** at *************************************************** is serviced.

  Thank you,

  *************************

  Operations Administrator

  ************

  Customer Answer

  Date: 02/05/2023

   
  Complaint: 19328193
  
  I am rejecting this response because:

  my trash was never picked up last week at all.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/14/2023

  A $9.00 credit was applied to Mr. ***** ********************* account for the missed pick up.  After further investigation, found the driver was not completing the route per company standards.  That driver is no longer with the company. The route supervisor is personally training a new driver to take over the route on which the ******** reside.

  I personally called and spoke with **************** 02/14/2023 apologizing for the issues and what actions are in place to resolve this matter and to provide the services expected going forward.

  Thank you,

  *************************
  OPERATIONS ADMINISTRATOR
  AMWASTE, LLC
  Phone: **************

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is with trash service i have called to get someone to take a trash container off my bill that is no longer need for 3 months. No one will answer the phone or email. I need some help with this.

  Business Response

  Date: 01/30/2023

  Thank you contacting Amwaste. Your account has been adjusted to reflect only 1 cart, and credit has been applied. 

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18947564
  
  I am rejecting this response because: 

  I understand they have adjusted now but I feel I am due a refund because I have been asking for 2 months and getting nowhere and paying a bill. Then in the three months they have the time I have to call because they forget or street and have to get them to come back out. I don't feel I am getting the service I am paying for. When you call about it, they give you an excuse the have too much and can't keep up.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************* Acct #: *********************************************************** ********** Dt: 12/10/2022 **** $***** I was emailed (1-19-23 5:13pm) this inv & informed if this bill wasn't paid, I would lose service. I emailed them the following: Thursday, January 19, 2023, 7:34 PM <******************************************> Inv ********** The attached inv was paid 01-06-23. -copy of the check in this email to advise you of the note I put on the check. I noted that payment 'minus 2 services (holiday weeks)'. Paying Amwaste *****. I divided the ***** bill by 12 as your services cover 3 months. I deducted $ **** for each wk we didn't receive service. It looks like the next bill we get will also be short paid. The week of January 1, 2023, we didn't get our garbage picked up either. And as of this week, it's Thursday and no one has picked up our garbage, but, then it's a holiday week we may not get service.We've put 2 garbage cans out this week. Our garbage has piled up because of the lack of service. Hopefully the garbage persons will pick up both cans, as we normally have only 1 can.I pay what I owe. Your invoices state you will provide garbage pick-up for periods of 3 months.I will gladly pay for 3 months when I get 3 months of service.Thank you, *********************** **** ******************* ***** CUSTOMER NBR ***** Our garbage pick-up is supposed to be on Thursday's. Sometimes Friday when they don't pick up on Thursday. (they've not done that for over a month; UNTIL THIS WEEK. We came home to find that Amwaste didn't pick up our garbage this week (19th/20th). However, all the other garbage cans on the street were emptied.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our account was supose to be set up on auto pay. It even showed my account info in their system. Somehow they had an issue and it was set up (by their person) correctly and it didn't go through. I was not contacted to be aware of this issue. They came to my house on my pick up day and took their trash can. But they also took my personal can even though they show that I only had 1 can with them. I called to find out what happened and when they told me inpaid the bill. They told me it would be a few days before they would return then 1 can and they would try to get me a new personal one. It has been 2 weeks now and they have not returned either. I have called several times and they just say they don't know when it will be. I have had to pay additional money to go to the dump because 2 of their reps said I couldn't put bags by the road. I have also been on a list for management to call me for 2 days now but somehow they can't seem to make the time either. They are not willing to prorate my bill or even adjust due to the extra money I have had to spend for their computer error and continue to disregard my complaint of not returning their can and my personal property as well. I have no other pick up option in my town so I feel stuck and scammed.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribe to yard debris service offered by Amwaste Alabama and promptly pay all bills for their services. I requested yard debris pickup beginning on December 2, 2022 for ***************** I had trimmed and placed beside the road for pickup. I subsequently called them 4 additional times - Dec. 7, Dec. 9, Dec. 14, and Dec. 19, 2022. Around January 8, 2023 I submitted an online request with Amwaste ******* which was assigned case #*****. Following that request submission, I also followed up with a request to the Jefferson County, ** for assistance. The yard debris remains where I placed it on Dec. 2, 2022. I prepay Amwaste ******* for garbage and yard debris pickup and am at **** end to get them to provide the service for which I have prepaid. Any assistance you can offer to get Amwaste ******* to perform this yard debris pickup will be greatly appreciated. I also have an area of my yard where the grass was killed from a previous yard debris pickup request which Amwaste ******* ignored for over 4 weeks. Additionally, I would like for the business rating given by BBB for Amwaste ******* to be negatively annotated.

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amwaste has repeatedly not provided the yard waste service I pay extra for. This is a regular occurrence and I have to reach out to Amwaste Support and Managers to get a pickup scheduled when my yard waste is missed on my regular pickup day. However, at times the Amwaste Support Team and Managers are completely unresponsive via phone and email. I have recently been reaching out (with no response) with consistent emails reporting missed pickup for nearly 10 weeks. I made it clear I want the pickup completed and I want my account credited for each week this was missed. My communication has been completely ignored. 9.5 weeks in I receive a response that my missed pickup will be gathered soon. But the team refuses to respond to my request for a credit for each week of missed pickup. At this point, Amwaste is stealing from their customers and must be held accountable.

  Business Response

  Date: 02/03/2023

  Thank you contacting amwaste, an adjustment applied to the account for a qtr of yard waste services.  We apologize for the inconvenience. 

• Initial Complaint

  Date:01/13/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed trash out beside the street at the end of November. I called Advance Disposal and asked when should I expect it to be picked up. The person said that they pick up every Friday. It is still there today 01/03/23. This is what happens every time so far. This is the company that I pay to collect household garbage and trash. Since we have no other choice available to us it seems that Advance Disposal operates how ever they want to and customer satisfaction is a very low priority for them. Whoever put this bunch on the job needs to get someone else.

  Business Response

  Date: 01/13/2023

  January 13,2023

   

  Re: Better Business Bureau Complaint # 18680041

    

  Dear *******,

  I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.  As we discussed, WM is not the provider for this address. Per the city website the service is provided by AmWaste Services. 

  If we have not addressed all your issues or something arises,please call us at ************ option 3, and we can review immediately. 

  Very Respectfully,

  Chanthall C.

  Customer Experience Agent- WM Cares

  Customer Answer

  Date: 01/16/2023

  Apparently I named the wrong business in my complaint. Please accept my apology. The name on my can is the reason that I made the error.

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No trash pickup for two weeks. First week was just our trash. Said can was too close to the car and couldn't reach with claw. God forbid they should have to get out of the truck. Second week (Christmas) they picked up no ones trash on our street. Called both times and they promised to send out a truck but did not. Our pick up day was Monday and this is Thursday. If they don't come until Monday, it will be three weeks.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amwaste is the company that our city has used for the past few years. When I moved to the city in July, it took 8 weeks for us to get our trash can. I called several times, as did the waste management department in our city. Pickup has been missed multiple times. Our city has recently decided to go to switch to a different company because of all the issues Amwaste has been given. The new company is to take over in January, and Amwaste has decided to stop picking up trash two weeks before the end of their contract. They did not pick up the week before Christmas, and when I called I was told that employees would be working Christmas Eve and Day to get caught up. A week later, no one in my city has had their trash picked up, and no trucks have been seen around. Amwaste needs to be shut down for abandoning their contract, and for being an all around dishonest and unreliable company.

• Initial Complaint

  Date:12/14/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated an account with AMWASTE for trash pickup at our new home in ******** County, **. In order to establish service, I had to pay the quarterly amount of $78.00 up front, which I did via credit card on 11/28/2022. At that time, the customer service rep told me our trash pickup would begin on 12/6 and that a can would be provided. As of today, 12/13 our trash has yet to be picked up. I have notified Amwaste on both occassions via telephone. The issue has not been rectified yet. Today I was told I needed to call back tomorrow to actually report the trash not being picked up today.Additionally I have sent emails to the customer service contact address on 12/8, 12/9 and again today with no response.I now see the poor rating that these folks have. I don't believe we have another choice for trash service in our area.

  Business Response

  Date: 12/14/2022

  Typically it takes about 14 business days to have a cart delivered for new services. I've confirmed with operations, your cart will be delivered tomorrow, and your account will be adjusted for the missed pickups. We apologize for the inconvenience.  

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18569361
  
  I am rejecting this response because:

  We did receive the can on 12/15.

  However, as of this moment, Wednesday, 12/21 at 11:20 am, our trash has not been picked up.  We were told that Tuesday's were our pickup day.

  Sincerely,
  

  
  ***********************