Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal-Mart Stores, Inc.

  12500 Country Club Mall Rd Cumberland, MD 21502

• 

  Wal-Mart Stores, Inc.

  13164 Garrett Hwy Oakland, MD 21550-1117

• 

  Wal-Mart Stores, Inc.

  1320 Liberty Rd Eldersburg, MD 21784

• 

  Walmart

  2421 Monocacy Blvd Frederick, MD 21701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online to one picked up between 3-4pm. I received 2 emails stating that my order was delayed first email had time of 3:55 next email had no time. I called the store to see what was going on with my order. I spoke with a guy name Justin who said it was only 2 people working on orders. I began to ask why would it let me select a certain time if they were short staffed and this guy said to me you gone talk or I’m gone talk. I said excuse me and asked for his name he hung up in my face. They refused to answer the phone and I had to drive way to the store to get his information. Another employee began to justify his behavior saying we don’t want to argue which I never was arguing. Furthermore I have every right to be upset about an order I have not received. It’s 6:43 pm and still no update on my order which was food to feed my kids. Now I have to wait for however long to get my money back. There was no manager to speak with I had to call customer service which was on hold forever to still not get a resolution. I refuse to be treated like that by a store employee especially a male. I was refused help by this gentleman and need a solution to this problem so this doesn’t happen again or to anyone else.

  

  Business Response

  Date: 06/30/2025

  Walmart received a Better Business Bureau complaint from ******
  *** regarding her recent contact. We thank you for the opportunity to address
  Ms. ***’s concerns and appreciate the time she has taken to provide us with her
  feedback and comments.
  
  After Walmart received Ms. ***’s complaint, we reviewed her
  account and order history. On 6/17/2025 she had placed an order for pick up.
  She received multiple delay emails and needed the groceries on the order. This
  was not resolved and ultimately had to be cancelled. On 6/26/2025 we contacted
  her to apologize for the experience she faced with this order. We have
  addressed this to the fullest with the management of the location and provided her
  with a gift card for her troubles. As such, Walmart considers this matter
  closed.
  
  Again, we thank Ms. *** for her feedback and comments. If
  either of you have any further questions or comments, please feel free to
  contact us.
  
  Sincerely,
  **
  Walmart
  
  

  Customer Answer

  Date: 06/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the effort of reaching out to help me resolve this issue. 
  
  
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gotten the wrong order from Walmart, Abingdon, VA.... AGAIN. I called and reported it. I spoke with "*****". She said the incorrect order I got would be picked up by the driver that delivered it to me, ********* and that ********* would be bringing my correct order, all today. After a while, I called back and spoke with "*****". He of course apologized for everything. He said they never just swap out wrong orders. *****.... incompetent. I complained a lot to *****. Said I wouldn't get my refunds for AT LEAST 48 hours. Again their "mistake". Should have been IMMEDIATELY. I didn't screw up. At the end, he said he would put me through to ....a complaint department (?). Spoke with another idiot. She said she would have to transfer me to customer service.....which is just what I came from!!! All of their people are VERY poorly trained. From drivers to the people you talk to on the phone. I asked ***** that ***** and ********* be at the very least, reprimanded. I am so upset I'm crying. I needed these things TODAY. That's why I ordered them for TODAY. If this was the first time this happened to me, ok. But it happens over and over and over. I want my refund NOW and I want these people fired or at the very least, severely reprimanded. And I want my money....Now!

  

  Business Response

  Date: 06/27/2025

  Walmart received a Better Business Bureau complaint from *****
  ****** regarding her recent contact. We thank you for the opportunity to
  address Ms. ******’s concerns and appreciate the time she has taken to provide
  us with her feedback and comments.
  
  After Walmart received Ms. ******’s complaint, we reviewed
  her account and order history. Upon reviewing the information received, we were
  able to see that on 6/22/2025 she had been refunded in full for the order that
  was incorrect and would be reflected within the next 5 business days. The
  amount of the refund was $47.19.  As
  such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If
  either of you has any further questions or comments, please feel free to
  contact us.
  
  Sincerely,
  **
  Walmart
  

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following complaint has to do with a DOUBLE CHARGE that took place on May 21, 2025, at the Elkins Walmart Supercenter, at ** **** *** ******, WV 26241. The same item, a rug, in the amount of $220, plus $13.20 tax, each, for a total of $233.20, was charged to my card, within minutes of each other.
  
  The transaction numbers for this purchase, can be found on my Walmart account (I am a Walmart+ member,) and have the identification numbers TC# ************************** and TC# **************************.
  
  When checking my account, and I found that this double charge took place, and I went online and chatted with someone from their help team. The gentleman verified that indeed there was a double charge, but said that he could do nothing about it, and I had to call a phone number, for direct support, as the resolution of this problem was, so to speak, above his pay grade. I did call the phone number he gave me, and spoke to another lady.
  
  I explained that because the WiFi service at Walmart is really bad, when I made the payment, I got disconnected, and did not get a confirmation. Some sort of apology message showed up on my phone (as I was paying with the Walmart app, linked to my credit card, while using my Walmart + account. The message said something like we apologize, there's a problem, try again later. There was a lady in the cashiers self-checkout area, and she said the WiFi is bad, but I might be able to get reconnected it I walked to the area of the doors (near the pharmacy area,) and so I did that. Indeed, I got a connection again, and walked back to the registers, and processed the payment again... unaware that it had went through the first time, and this time I did get a confirmation, and walked out with my rug (a Better Homes &Gardens Blue Floral Indoor Area Rug, 8' x 10'.)
  
  The lady from support that I spoke to during my call took notice of what happened, and said I would be called within a week and that they would resolve the issue.

  

  Business Response

  Date: 06/30/2025

  Walmart
  received a Better Business Bureau complaint from **** ******* regarding his recent
  order. We thank you for the opportunity to address Mr. *******’s concerns and
  appreciate the time he has taken to provide us with his feedback and comments.
  
  After
  Walmart received Mr. *******’s complaint, we reviewed his account and order
  history. On May 21, 2025, Mr. ******* purchased a rug, in the amount of $233.20
  at a local Walmart store. This amount was charged to Mr. *******’s credit card;
  within minutes Mr. *******’s credit card was charged for the same amount again.
  Mr. ******* contacted Walmart Customer Service, but they were unable to address
  the issue as the purchase was within a Walmart store and Customer Service has
  no access to that system. On June 28, 2025, the store management was able to
  contact Mr. ******* and explain that there was a system issue and that is why
  he was double charged. The store management gave Mr. ******* a refund for the
  incorrect charge. As such, Walmart considers this matter closed.
  
  Again,
  we thank Mr. ******* for his feedback and comments. If either of you have any
  further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  *****
  C.
  Walmart

  Customer Answer

  Date: 07/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, and I would like to thank the BBB for its help.
  

  In particular, I would like to thank also in a special way the local Walmart of Elkins, WV, store manager, *****, for his prompt resolution of this matter, and his warm and professional attitude! In the future, if any other problem comes up, I will avoid contacting Walmart customer support and will instead contact our local Walmart store manager who, I am sure, will resolve any issue in the same professional, kind, expedited manner!

  Once again, thank you ***** for resolving this issue in literally 5 minutes, when Walmart's customer support could not in over a month.

  It is a fact that people can make all the difference and either sink or give a business -- like ***** did! -- a good reputation. Thumbs up *****!
  
  
  
  Kindest regards,
  
  
  
  J. *******

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a grill on Walmart.com. I purchased online as I do not have a means of lifting and transporting this item myself. I chose not to pay for assembly so that I could inspect and assemble the item myself. The grill was delivered already assembled and damaged. I asked Walmart customer service to replace it with a new one and have the damaged one picked up. They agreed and had Fedex come out. FedEx cannot pick up the item because it’s not in a box. I spoke to Walmart customer service again and they claim there is no way to have it picked up because it is not in a box. I explained that if someone delivered it assembled and not in a box then someone must be able to take it back that way. I explained I do not have a means of returning it to the store because I cannot lift it and I do not have a vehicle that can fit a fully assembled grill. They said I have no choice, either I come up with a giant box to put it in, or I find a way to bring it to a store or else I have to keep a damaged item that they delivered damaged. I don’t understand how a business can do this, it was their mistake to deliver something unpackaged and damaged and they refuse to find a way to make it right. I will have to keep a damaged item or spend more money getting someone to lift and transport it to a store.

  

  Business Response

  Date: 06/27/2025

  Walmart received a Better Business Bureau complaint from *******
  ***** regarding her recent contact. We thank you for the opportunity to address
  Ms. *****’s concerns and appreciate the time she has taken to provide us with
  her feedback and comments.
  
  After Walmart received Ms. *****’s complaint, we reviewed
  her account and order history. On 6/16/2025 she contacted us to get a
  replacement for the grill she purchased as the one that was delivered was
  damaged. This was not resolved. On 6/26/2025 we contacted her to apologize for
  the situation and let her know that we would work with her local store for the
  best resolution. Our location will be picking up the damaged item and
  delivering her a new grill. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ***** for her feedback and comments. If
  either of you have any further questions or comments, please feel free to
  contact us.
  
  Sincerely,
  **
  Walmart
  
  

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  I’m writing to address an ongoing and extremely frustrating issue regarding two recent glass shower door orders placed through Walmart website.
  Order #1
  • Placed on May 27, with an expected delivery date of May 31
  • The item never arrived. When I called customer service on June 1, I was informed it had been damaged and would not be delivered
  • I received no email, text, or call regarding this issue, and I was still charged for the order. I had to call back to request a refund
  Order #2
  • Placed on June 1 for delivery on June 5
  • The item arrived completely shattered—glass was broken across my property
  • The delivery person did not ring the bell or notify me; the package was simply dropped and left
  • I had to call to request a refund
  While I appreciate that refunds were eventually issued, I am now left with a large, broken, and hazardous product sitting on my front porch.
  I was told the item would be picked up on June 13 via freight service. When I called, I was told no pickup had been scheduled. I called again on Saturday, June 14 and was informed a FedEx pickup was arranged for Monday, June 16, and that I would receive an email confirmation. As of today, June 16, I have received no such confirmation.
  I just called again and, once more, was told nothing had been scheduled. Now, I’m being told another freight pickup has been arranged and that I’ll receive a call or email. Frankly, I do not believe this will happen. I am being given the runaround, and I am extremely frustrated and angry.
  A discount code is not an acceptable resolution.
  1. Immediate confirmation of when the broken item will be picked up
  2. Prompt and safe removal of the damaged item from my property
  Sincerely,
  ****** *******

  

  Business Response

  Date: 06/30/2025

  Walmart recently received a complaint from Ms. ****** ******* through the Better Business Bureau regarding a recent interaction. We would like to thank Ms. ******* for taking the time to provide us with her feedback.
  Upon review, our department contacted Ms. ******* on June 18, 2025, and scheduled a pickup for the item she wishes to return. Walmart policy advises that all items purchased at Walmart, including those purchased online, be kept in their original manufacturer packaging along with the receipt for at least 90 days after purchase for potential returns. Please note that certain items may have specific return requirements or restrictions. We encourage customers to review our return policy, which can be found on the receipt or online.
  For your convenience, here is the link to our standard return policy:
  Walmart Standard Return Policy
  We sincerely appreciate Ms. ******* for sharing her experience and providing us with valuable feedback. We remain committed to resolving her issue and working to improve our services to prevent similar incidents in the future.
  Should Ms. ******* or any other customer have further questions or feedback, we welcome the opportunity to assist. Please don't hesitate to reach out to us if additional information or clarification is needed.
  Thank you for your time and understanding.
  Sincerely,
  *******
  
  

  Customer Answer

  Date: 07/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a LG tv from Walmart on April 28, 2025. Picked up the tv on April 30, 2025. I finally set up the tv on June 1st and it was defective out of the box. The entire left side of the screen is dark/black. Contacted LG immediately and they do not have a technician in my area to service my tv even though it has a one year warranty. I have contacted LG every other day for 2 weeks and they will not respond and are no help. Why do you sell TV’s in my area if you do not have a technician to service them. This is fraud. I also purchased an extended warranty from Walmart through Allstate/Squaretrade. I contacted them on June 1st as well and they are unable to help me as the tv has a one year warranty and I need to contact LG for support. Basically I have 2 warranties and no one will help me. After 2 weeks of back and forth and no resolution with LG or Allstate I contacted Walmart on June 11th and they told me they would refund my money for the tv just wait 10 days. I also spoke to another associate on June 13th who confirmed I would be getting a refund. Today I get an email from Walmart stating they are unable to refund as I am past the return period. Nothing but lies from Walmart. Now I have 2 warranties that do not work, lies from Walmart and no refund, excuses and pass the blame as no one wants to take responsibility for my defective tv purchased from Walmart. Someone needs to be accountable and take care of this for me. I am requesting a full refund as promised by 2 Walmart associates for this defective tv. I have all documentation and case numbers if needed.

  

  Business Response

  Date: 07/03/2025

  Walmart has received a complaint from Mr. ******** ******* lodged with the Better Business Bureau, regarding his recent contact.
  
  Mr. ******* purchased an LG 86” 4K UHD Smart TV on April 28, 2025, for $644.52, reported the item as defective and had concerns with the return and refund before being approved contingent on returning the TV by July 1, 2025, via a scheduled carrier pickup on June 18, 2025.
  
  Walmart contacted Mr. ******* on June 30, 2025 if further assistance is needed.
  
  Walmart has acknowledged and appreciated Mr. *******'s feedback regarding this incident. The company remains receptive to any further comments, feedback, or inquiries that Ms. Brown may wish to share.
  
  Sincerely,
  *******

  Customer Answer

  Date: 07/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of Walmart+ on June 8, 2025, after seeing a promotion on Walmart.com advertising reliable grocery delivery. On June 14, 2025, I placed a grocery order using my SNAP EBT benefits. The order was never delivered. The membership cost me 6.92 and the order for groceries was 32.80 of SNAP or EBT benefits.
  
  I contacted Walmart customer service multiple times. One representative told me the items were damaged, another claimed they escalated the issue, and another transferred me to a local store's voicemail that was full and never responded. I was also promised a coupon by one rep, but no follow-through occurred.
  
  Despite these contacts, I’ve received no groceries, no refund, and no actual help. My SNAP benefits were deducted for this undelivered order, leaving me without food or access to those funds. This has created real hardship for me.
  
  I believe Walmart’s advertising of Walmart+ as a dependable delivery service is misleading, especially for SNAP users. Their customer service process is inconsistent and ineffective, and this is not the first time I’ve seen others share similar experiences.
  
  Walmart has not offered a resolution or compensation, despite repeated follow-ups. I am requesting BBB assistance to hold them accountable and obtain a fair resolution.

  

  Business Response

  Date: 06/26/2025

  Walmart received a Better Business Bureau complaint from ****** **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ****’s complaint, we reviewed his account and order history. Mr. ****'s grocery delivery order was not delivered. Despite contacting Walmart customer service multiple times, the issue remained unresolved; Mr. **** received inconsistent responses, unfulfilled promises, and neither a refund nor the groceries. However, Walmart has confirmed that a full refund has been issued for the canceled order, ***************. The refunds, amounting to $3.76 and $32.80, have been returned to the original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  

  Business Response

  Date: 06/26/2025

  Walmart received a Better Business Bureau complaint from ****** **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ****’s complaint, we reviewed his account and order history. Mr. ****'s grocery delivery order was not delivered. Despite contacting Walmart customer service multiple times, the issue remained unresolved; Mr. **** received inconsistent responses, unfulfilled promises, and neither a refund nor the groceries. However, Walmart has confirmed that a full refund has been issued for the canceled order, ***************. The refunds, amounting to $3.76 and $32.80, have been returned to the original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  While I did receive the refund, I’m not satisfied with the overall experience. It took multiple phone calls, conflicting information, and formal complaints to both the FTC and BBB just to receive a resolution that should’ve happened much earlier. I was left without groceries after being charged, and the communication from customer service was inconsistent and unhelpful.

  This caused unnecessary stress and hardship, especially for someone relying on timely grocery delivery. I appreciate the refund, but I hope Walmart seriously improves its support and delivery process for customers going forward. 
  
  Sincerely,
  
  
  
  ****** ****

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  While I did receive the refund, I’m not satisfied with the overall experience. It took multiple phone calls, conflicting information, and formal complaints to both the FTC and BBB just to receive a resolution that should’ve happened much earlier. I was left without groceries after being charged, and the communication from customer service was inconsistent and unhelpful.

  This caused unnecessary stress and hardship, especially for someone relying on timely grocery delivery. I appreciate the refund, but I hope Walmart seriously improves its support and delivery process for customers going forward. 
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th I placed orders **************** and *******-******** for delivery as a Walmart + customer ( service I pay for). The first order **************** missed several items so I called Walmart and spoke with *****, she apologized and issued a refund which she said would comeback to my card same day. I then placed the second order *******-******** for the missing items. I then received a text saying the order is delayed and reschedule. The app wouldn't allow to reschedule. I reached out to Walmart through the app on June 15th and chatted with Jessa that informed she couldn't reschedule and for me to cancel the order and to 10 business days for my credit. I told her that wasn't possible because I needed my items or my money to be released immediately because I now have 2 holds on my cards from Walmart. I ended the chat with her and called to speak with Sandra who states my items could still be delivered by noon and to wait. Noon came and nothing was sent so I reached out again on through the app and spoke with KevinJay who states a refund was issued for order **************** and it would take the business days to return to my card and to cancel order *******-******** because the store couldn't fulfill my order. I asked for a manager because this is unacceptable so I then chatted with Alijah who told me at first I had to wait the 10 business day which I advised was unacceptable and he canceled order *******-******** and assured me my money would be on my cards on June 15th. Today is now June 16th and my funds are not back on my cards. I called in to Walmart and spoke with reps ( I dont remember their names) who gave me this 10 business day song and even when I requested to speak with a manager proceeded to tell me the answer would be the same. I told them I would be filling a complaint due the deceptive and unfair practices. Alijah assured me my funds would be back and they haven't been put back on my cards.

  

  Business Response

  Date: 06/26/2025

  Walmart received a Better Business Bureau complaint from Mr. **** ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ******’s complaint, we reviewed his account and order history. We found that his order ending in 3414 was in a failed refund status. We therefore manually refund Mr. ****** the total order amount of $102.30. We ask that Mr. ****** allow 5-7 business days for the amount to appear on his original payment method.
  
  We then investigated order ending in 2841. This order cancelled and Mr. ****** was not charged. However, an authorization hold of $78.59 was placed on his account at the time of the order to ensure funds were available. This temporary hold is managed by his financial institution and typically clears within 5 days. Since we cannot view individual accounts or confirm when such holds are released, we recommend Mr. ****** provide his bank with the following authorization code: S14733. They should be able to confirm the status of the hold for him. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  
  ******
  
  Walmart

  Customer Answer

  Date: 06/26/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased beats earbuds, they were delivered on 6/14/25 Order# **************** but they don't work as described and I wanted to return them. Walmart only gave an option to return to store. I can't go to the store I need a label. On 6/15/25 I contacted chat and the rep said no problem he will convert my return to a label. I said I don't see the label in my email he said it will come after the chat ends. I said no I need to see it first and he just closes the chat. I went to see my return details, all he did was cancel the return.
  
  I need a return label and waiting on hold just to he lied too isn't working for me.

  

  Business Response

  Date: 06/26/2025

  Walmart received a Better Business Bureau complaint from ***** ******* regarding his/her recent order. We thank you for the opportunity to address ***** *******'s concerns and appreciate the time he/she has taken to provide us with his/her feedback and comments.
  
  After Walmart received ***** *******'s complaint, we reviewed his/her account and order history. ***** ******* purchased Beats earbuds from Walmart (Order# ****************), delivered on 6/14/25, which did not work as described. They wanted to return the item but were unable to visit a store and needed a return label. On 6/15/25, they contacted customer support via chat, and the representative promised to convert the return to a label, stating it would arrive after the chat ended. However, the label was never sent. Walmart has confirmed that a full refund of $211.95 has been issued for the Beats purchase. The refund has been processed back to the original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank ***** ******* for his/her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

  

  Business Response

  Date: 06/27/2025

  Walmart received ***** *******’s rebuttal arising from his/her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to his/her concern and appreciate his/her additional feedback. At this time, our response remains unchanged, and Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  Customer Answer

  Date: 06/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  They didn't even read the last message
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Walmart Plus for 3 months and the first 30 days was to be free but walmart billed me on day 2. Now as in the last 3 orders the orders are missing items and the driver
  is leaving the bags in the entry to the building anyone can steal from there. I was missing 9
  items on a order and now am seeing there not refunding the amount they put a hold on when that
  amount is not used us. There doing a terrible job for me and now have over 70 dollars of my money
  and have told me to again contact me bank and dispute the amount. What is that why is the heck
  should this senseless stuff be going on. After bought 500 worth of tires in March someone
  at Walmart billed my bank 72.00 for no reason other than fraud, What kind of ****** are you hiring
  walmart?

  

  Business Response

  Date: 06/26/2025

  Dear BBB,
  
  Thank you for sharing Mr. ******'s concerns with us. At Walmart, we take customer feedback seriously and are committed to ensuring a positive shopping experience for every customer.
  
  Upon receiving Mr. ******'s complaint, we conducted a thorough review of his account and order history. Unfortunately, we were unable to locate any promotion that would entitle him to three months of Walmart+ free of charge. We have also sought clarification regarding the missing items he referenced in his order.
  
  To address his concerns directly, we made multiple attempts to contact Mr. ******, reaching out via email on two occasions and leaving a voicemail on another. In addition, we outlined our findings regarding the promotion and invited him to provide further details so we could investigate his claims more effectively. Regrettably, we have not yet received a response to our outreach efforts.
  
  Based on the promotional records reviewed and the steps we've taken to investigate and resolve the issue, we believe we have addressed Mr. ******'s concerns to the best of our ability. However, we remain ready and willing to assist should Mr. ****** choose to respond or provide any additional information.
  
  Walmart is fully committed to delivering exceptional service and continually improving our customer support. We appreciate Mr. ******'s feedback and look forward to continuing to serve him.
  
  Best regards,
  ******
  Walmart