Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Walmart has 2997 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal-Mart Stores, Inc.

  12500 Country Club Mall Rd Cumberland, MD 21502

• 

  Wal-Mart Stores, Inc.

  13164 Garrett Hwy Oakland, MD 21550-1117

• 

  Wal-Mart Stores, Inc.

  1320 Liberty Rd Eldersburg, MD 21784

• 

  Walmart

  2421 Monocacy Blvd Frederick, MD 21701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  I’m writing to address an ongoing and extremely frustrating issue regarding two recent glass shower door orders placed through Walmart website.
  Order #1
  • Placed on May 27, with an expected delivery date of May 31
  • The item never arrived. When I called customer service on June 1, I was informed it had been damaged and would not be delivered
  • I received no email, text, or call regarding this issue, and I was still charged for the order. I had to call back to request a refund
  Order #2
  • Placed on June 1 for delivery on June 5
  • The item arrived completely shattered—glass was broken across my property
  • The delivery person did not ring the bell or notify me; the package was simply dropped and left
  • I had to call to request a refund
  While I appreciate that refunds were eventually issued, I am now left with a large, broken, and hazardous product sitting on my front porch.
  I was told the item would be picked up on June 13 via freight service. When I called, I was told no pickup had been scheduled. I called again on Saturday, June 14 and was informed a FedEx pickup was arranged for Monday, June 16, and that I would receive an email confirmation. As of today, June 16, I have received no such confirmation.
  I just called again and, once more, was told nothing had been scheduled. Now, I’m being told another freight pickup has been arranged and that I’ll receive a call or email. Frankly, I do not believe this will happen. I am being given the runaround, and I am extremely frustrated and angry.
  A discount code is not an acceptable resolution.
  1. Immediate confirmation of when the broken item will be picked up
  2. Prompt and safe removal of the damaged item from my property
  Sincerely,
  ****** *******

  

  Business Response

  Date: 06/30/2025

  Walmart recently received a complaint from Ms. ****** ******* through the Better Business Bureau regarding a recent interaction. We would like to thank Ms. ******* for taking the time to provide us with her feedback.
  Upon review, our department contacted Ms. ******* on June 18, 2025, and scheduled a pickup for the item she wishes to return. Walmart policy advises that all items purchased at Walmart, including those purchased online, be kept in their original manufacturer packaging along with the receipt for at least 90 days after purchase for potential returns. Please note that certain items may have specific return requirements or restrictions. We encourage customers to review our return policy, which can be found on the receipt or online.
  For your convenience, here is the link to our standard return policy:
  Walmart Standard Return Policy
  We sincerely appreciate Ms. ******* for sharing her experience and providing us with valuable feedback. We remain committed to resolving her issue and working to improve our services to prevent similar incidents in the future.
  Should Ms. ******* or any other customer have further questions or feedback, we welcome the opportunity to assist. Please don't hesitate to reach out to us if additional information or clarification is needed.
  Thank you for your time and understanding.
  Sincerely,
  *******
  
  

  Customer Answer

  Date: 07/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a LG tv from Walmart on April 28, 2025. Picked up the tv on April 30, 2025. I finally set up the tv on June 1st and it was defective out of the box. The entire left side of the screen is dark/black. Contacted LG immediately and they do not have a technician in my area to service my tv even though it has a one year warranty. I have contacted LG every other day for 2 weeks and they will not respond and are no help. Why do you sell TV’s in my area if you do not have a technician to service them. This is fraud. I also purchased an extended warranty from Walmart through Allstate/Squaretrade. I contacted them on June 1st as well and they are unable to help me as the tv has a one year warranty and I need to contact LG for support. Basically I have 2 warranties and no one will help me. After 2 weeks of back and forth and no resolution with LG or Allstate I contacted Walmart on June 11th and they told me they would refund my money for the tv just wait 10 days. I also spoke to another associate on June 13th who confirmed I would be getting a refund. Today I get an email from Walmart stating they are unable to refund as I am past the return period. Nothing but lies from Walmart. Now I have 2 warranties that do not work, lies from Walmart and no refund, excuses and pass the blame as no one wants to take responsibility for my defective tv purchased from Walmart. Someone needs to be accountable and take care of this for me. I am requesting a full refund as promised by 2 Walmart associates for this defective tv. I have all documentation and case numbers if needed.

  

  Business Response

  Date: 07/03/2025

  Walmart has received a complaint from Mr. ******** ******* lodged with the Better Business Bureau, regarding his recent contact.
  
  Mr. ******* purchased an LG 86” 4K UHD Smart TV on April 28, 2025, for $644.52, reported the item as defective and had concerns with the return and refund before being approved contingent on returning the TV by July 1, 2025, via a scheduled carrier pickup on June 18, 2025.
  
  Walmart contacted Mr. ******* on June 30, 2025 if further assistance is needed.
  
  Walmart has acknowledged and appreciated Mr. *******'s feedback regarding this incident. The company remains receptive to any further comments, feedback, or inquiries that Ms. Brown may wish to share.
  
  Sincerely,
  *******

  Customer Answer

  Date: 07/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of Walmart+ on June 8, 2025, after seeing a promotion on Walmart.com advertising reliable grocery delivery. On June 14, 2025, I placed a grocery order using my SNAP EBT benefits. The order was never delivered. The membership cost me 6.92 and the order for groceries was 32.80 of SNAP or EBT benefits.
  
  I contacted Walmart customer service multiple times. One representative told me the items were damaged, another claimed they escalated the issue, and another transferred me to a local store's voicemail that was full and never responded. I was also promised a coupon by one rep, but no follow-through occurred.
  
  Despite these contacts, I’ve received no groceries, no refund, and no actual help. My SNAP benefits were deducted for this undelivered order, leaving me without food or access to those funds. This has created real hardship for me.
  
  I believe Walmart’s advertising of Walmart+ as a dependable delivery service is misleading, especially for SNAP users. Their customer service process is inconsistent and ineffective, and this is not the first time I’ve seen others share similar experiences.
  
  Walmart has not offered a resolution or compensation, despite repeated follow-ups. I am requesting BBB assistance to hold them accountable and obtain a fair resolution.

  

  Business Response

  Date: 06/26/2025

  Walmart received a Better Business Bureau complaint from ****** **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ****’s complaint, we reviewed his account and order history. Mr. ****'s grocery delivery order was not delivered. Despite contacting Walmart customer service multiple times, the issue remained unresolved; Mr. **** received inconsistent responses, unfulfilled promises, and neither a refund nor the groceries. However, Walmart has confirmed that a full refund has been issued for the canceled order, ***************. The refunds, amounting to $3.76 and $32.80, have been returned to the original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  

  Business Response

  Date: 06/26/2025

  Walmart received a Better Business Bureau complaint from ****** **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ****’s complaint, we reviewed his account and order history. Mr. ****'s grocery delivery order was not delivered. Despite contacting Walmart customer service multiple times, the issue remained unresolved; Mr. **** received inconsistent responses, unfulfilled promises, and neither a refund nor the groceries. However, Walmart has confirmed that a full refund has been issued for the canceled order, ***************. The refunds, amounting to $3.76 and $32.80, have been returned to the original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  While I did receive the refund, I’m not satisfied with the overall experience. It took multiple phone calls, conflicting information, and formal complaints to both the FTC and BBB just to receive a resolution that should’ve happened much earlier. I was left without groceries after being charged, and the communication from customer service was inconsistent and unhelpful.

  This caused unnecessary stress and hardship, especially for someone relying on timely grocery delivery. I appreciate the refund, but I hope Walmart seriously improves its support and delivery process for customers going forward. 
  
  Sincerely,
  
  
  
  ****** ****

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  While I did receive the refund, I’m not satisfied with the overall experience. It took multiple phone calls, conflicting information, and formal complaints to both the FTC and BBB just to receive a resolution that should’ve happened much earlier. I was left without groceries after being charged, and the communication from customer service was inconsistent and unhelpful.

  This caused unnecessary stress and hardship, especially for someone relying on timely grocery delivery. I appreciate the refund, but I hope Walmart seriously improves its support and delivery process for customers going forward. 
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th I placed orders **************** and *******-******** for delivery as a Walmart + customer ( service I pay for). The first order **************** missed several items so I called Walmart and spoke with *****, she apologized and issued a refund which she said would comeback to my card same day. I then placed the second order *******-******** for the missing items. I then received a text saying the order is delayed and reschedule. The app wouldn't allow to reschedule. I reached out to Walmart through the app on June 15th and chatted with Jessa that informed she couldn't reschedule and for me to cancel the order and to 10 business days for my credit. I told her that wasn't possible because I needed my items or my money to be released immediately because I now have 2 holds on my cards from Walmart. I ended the chat with her and called to speak with Sandra who states my items could still be delivered by noon and to wait. Noon came and nothing was sent so I reached out again on through the app and spoke with KevinJay who states a refund was issued for order **************** and it would take the business days to return to my card and to cancel order *******-******** because the store couldn't fulfill my order. I asked for a manager because this is unacceptable so I then chatted with Alijah who told me at first I had to wait the 10 business day which I advised was unacceptable and he canceled order *******-******** and assured me my money would be on my cards on June 15th. Today is now June 16th and my funds are not back on my cards. I called in to Walmart and spoke with reps ( I dont remember their names) who gave me this 10 business day song and even when I requested to speak with a manager proceeded to tell me the answer would be the same. I told them I would be filling a complaint due the deceptive and unfair practices. Alijah assured me my funds would be back and they haven't been put back on my cards.

  

  Business Response

  Date: 06/26/2025

  Walmart received a Better Business Bureau complaint from Mr. **** ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ******’s complaint, we reviewed his account and order history. We found that his order ending in 3414 was in a failed refund status. We therefore manually refund Mr. ****** the total order amount of $102.30. We ask that Mr. ****** allow 5-7 business days for the amount to appear on his original payment method.
  
  We then investigated order ending in 2841. This order cancelled and Mr. ****** was not charged. However, an authorization hold of $78.59 was placed on his account at the time of the order to ensure funds were available. This temporary hold is managed by his financial institution and typically clears within 5 days. Since we cannot view individual accounts or confirm when such holds are released, we recommend Mr. ****** provide his bank with the following authorization code: S14733. They should be able to confirm the status of the hold for him. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  
  ******
  
  Walmart

  Customer Answer

  Date: 06/26/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased beats earbuds, they were delivered on 6/14/25 Order# **************** but they don't work as described and I wanted to return them. Walmart only gave an option to return to store. I can't go to the store I need a label. On 6/15/25 I contacted chat and the rep said no problem he will convert my return to a label. I said I don't see the label in my email he said it will come after the chat ends. I said no I need to see it first and he just closes the chat. I went to see my return details, all he did was cancel the return.
  
  I need a return label and waiting on hold just to he lied too isn't working for me.

  

  Business Response

  Date: 06/26/2025

  Walmart received a Better Business Bureau complaint from ***** ******* regarding his/her recent order. We thank you for the opportunity to address ***** *******'s concerns and appreciate the time he/she has taken to provide us with his/her feedback and comments.
  
  After Walmart received ***** *******'s complaint, we reviewed his/her account and order history. ***** ******* purchased Beats earbuds from Walmart (Order# ****************), delivered on 6/14/25, which did not work as described. They wanted to return the item but were unable to visit a store and needed a return label. On 6/15/25, they contacted customer support via chat, and the representative promised to convert the return to a label, stating it would arrive after the chat ended. However, the label was never sent. Walmart has confirmed that a full refund of $211.95 has been issued for the Beats purchase. The refund has been processed back to the original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank ***** ******* for his/her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

  

  Business Response

  Date: 06/27/2025

  Walmart received ***** *******’s rebuttal arising from his/her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to his/her concern and appreciate his/her additional feedback. At this time, our response remains unchanged, and Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  Customer Answer

  Date: 06/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  They didn't even read the last message
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Walmart Plus for 3 months and the first 30 days was to be free but walmart billed me on day 2. Now as in the last 3 orders the orders are missing items and the driver
  is leaving the bags in the entry to the building anyone can steal from there. I was missing 9
  items on a order and now am seeing there not refunding the amount they put a hold on when that
  amount is not used us. There doing a terrible job for me and now have over 70 dollars of my money
  and have told me to again contact me bank and dispute the amount. What is that why is the heck
  should this senseless stuff be going on. After bought 500 worth of tires in March someone
  at Walmart billed my bank 72.00 for no reason other than fraud, What kind of ****** are you hiring
  walmart?

  

  Business Response

  Date: 06/26/2025

  Dear BBB,
  
  Thank you for sharing Mr. ******'s concerns with us. At Walmart, we take customer feedback seriously and are committed to ensuring a positive shopping experience for every customer.
  
  Upon receiving Mr. ******'s complaint, we conducted a thorough review of his account and order history. Unfortunately, we were unable to locate any promotion that would entitle him to three months of Walmart+ free of charge. We have also sought clarification regarding the missing items he referenced in his order.
  
  To address his concerns directly, we made multiple attempts to contact Mr. ******, reaching out via email on two occasions and leaving a voicemail on another. In addition, we outlined our findings regarding the promotion and invited him to provide further details so we could investigate his claims more effectively. Regrettably, we have not yet received a response to our outreach efforts.
  
  Based on the promotional records reviewed and the steps we've taken to investigate and resolve the issue, we believe we have addressed Mr. ******'s concerns to the best of our ability. However, we remain ready and willing to assist should Mr. ****** choose to respond or provide any additional information.
  
  Walmart is fully committed to delivering exceptional service and continually improving our customer support. We appreciate Mr. ******'s feedback and look forward to continuing to serve him.
  
  Best regards,
  ******
  Walmart

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 6, 2025 $255.24
  I placed an online order at Walmart.com for delivery on June 7th from 9 am to 11am. It said my order was delivered at 8:40 am, but when I went to get my items at 9 am, there was nothing there. I have call them multiple times and explained to them I did not receive my order. They refuse to give me a refund or replacement for my order. I was told to contact my financial institution which is EBT and was told they can’t do anything and to contact Walmart.

  

  Business Response

  Date: 06/27/2025

  Walmart received a Better Business Bureau complaint
  from ******* *****-****** regarding her recent contact. We thank you for the
  opportunity to address Ms. *****-******’ concerns and appreciate the time
  she has taken to provide us with her feedback and comments. 
  
  After Walmart received Ms. *****-******’ complaint, we
  reviewed her account and order history. Ms. *****-****** placed a grocery order on 6/6/25
  that was shown as delivered on 6/7/25. Ms. *****-****** did not receive the order and contacted Walmart.com to
  report the issue. A refund request was escalated and later approved after it
  was determined that the order was delivered to the incorrect house. We contacted Ms. *****-****** to gather additional
  details and feedback regarding her experience and to confirm a full refund had
  been processed on 6/23/25. As such, Walmart considers this matter closed. 
  
  Again, we thank Ms. *****-****** for her feedback and
  comments. If either of you have any further questions or comments, please feel
  free to contact us.  
  
  Sincerely,  
  *****
  Walmart

  Customer Answer

  Date: 06/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****-******

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for Walmart to repond to this complaint for a while. I was promised a refund for this order **************** because the items were sent incorrectly as of now I still haven't received anything.
  Another issue that I had recently with this other order Order# **************** they were canceled for no reason and we were waiting to receive them because we needed them. The day that we were supposed to received them we received a message saying that they were running late and a day after or so they said they were canceling the order. I need someone to reach out to me asap about these two orders.

  

  Business Response

  Date: 06/24/2025

  Walmart received a Better Business Bureau complaint from ******** ********* regarding her recent contact. We thank you for the opportunity to address Ms. *********’ concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *********’ complaint, we reviewed her account and order history. Ms. ********* was promised a refund for Order #*************** because the items were sent incorrectly, but she has not yet received it. Ms. ********* also had Order #200013308378985 canceled unexpectedly after initially being marked as delayed. Walmart confirmed that a full refund amounting to $485.24 has been issued for Order #*************** and credited back to Ms. *********'s original form of payment. Additionally, the authorization hold for Order #200013308378985 has been released back to the original form of payment, as the order was canceled due to stocking issues. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ********* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item on May 10, 2025. The address Walmart had on file for me was far outdated and I did not see before it was sent. I immediately called Walmart and attempted to make them aware of the mistake and cancel the order Walmart attempted to reach out tothe private third company seller And also provided me the number to contact them and neither of us were able to make contact though we tried multiple times and I left voicemails. I was told by multiplecustomer service specialist that they were not able to contact the company. I am assuming that the item was delivered to California even though I live in Indiana. I have attempted to receive a refund as I did not receive the order and I have been told multiple times that I would receive a refund however, I have also been told multiple times that there were errors there were delays and there were problems with my refund. I was told recently that the issue was escalated however I have received no contact from anybody and I have no record that anything has happened and I’ve been working on this for over a month. I just called the customer service and the customer service specialist told me that it was far past the refund date and that if I haven’t heard from the team, then there was no guarantee that I would she suggested that we reach out to the private seller company again. I am very frustrated. I just want my moneyback because I didn’t receive the product and had to buy it through Amazon.

  

  Business Response

  Date: 06/24/2025

  Walmart received a Better Business Bureau complaint from ****** ******* regarding his recent contact. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******’s complaint, we reviewed his account and order history. Mr. ******* ordered an item on May 10, 2025, and discovered it was sent to an outdated address in California rather than his current address in Indiana. Mr. ******* immediately contacted Walmart to cancel the order. Despite Walmart and Mr. ******* attempting multiple times to reach the third-party seller, they were unsuccessful. Mr. ******* has been trying to obtain a refund for over a month, encountering multiple delays and errors. Although the issue was supposedly escalated, Mr. ******* has received no updates or records of progress. As an acknowledgment of Mr. *******'s experience, Walmart issued a full refund for both of the Soaker Hoses that he did not receive. The refund, amounting to $86.16, has been issued back to his original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

  Customer Answer

  Date: 06/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received and paid for a Walmart delivery but over half of the items were not actually delivered. I have called Walmart customer service on 3 different occasions to request a refund for the things I did not receive. On all 3 occasions they have assured me I would be issued a refund within 5-10 business days. However it has been almost a month from the first call and I have still not received a refund. Each of the last two people I have spoken to (first a representative, then a supervisor, then a manager) has told me that the last person I talked to did not do their job correctly and they would surely take care of it. I STILL have not received a refund.

  

  Business Response

  Date: 06/30/2025

  Walmart recently received a complaint from Ms. ****** ******* through the Better Business Bureau regarding a recent interaction. We would like to express our gratitude to Ms. ******* for taking the time to provide us with her feedback. In her communication, Ms. ******* reported a missing item from her order. In response to this, a refund was issued back to the original form of payment. We value Ms. ******* and are dedicated to answering any inquiries. We reached out to Ms. ******* on 06.24.25 in case further assistance is needed. We encourage Ms. *******, and all other customers, to share any further questions or feedback they may have. We are always available to provide any additional information or explanations required. Thank you for your understanding and cooperation.

  Best Regards,

  *******

  Customer Answer

  Date: 07/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******