Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

• 

  Wal-Mart Stores, Inc.

  13164 Garrett Hwy Oakland, MD 21550-1117

• 

  Walmart

  3549 Russett Green E Laurel, MD 20724

• 

  Wal-Mart Stores, Inc.

  3601 Washington Blvd Halethorpe, MD 21227-1627

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I somehow again am being charged $13.73 ($12.95 + local sales tax) a month for Walmart Membership plus. I did not sign up for this service. I live a half mile from a Walmart plus I do drive. Why would I sign up for this service? I just cancelled it on the WALMART Web site. Again, I did not sign up for this service. I do not even have any payment sources linked to my Walmart account, because, I do not trust them. . Walmart is sneaky. I would like to receive a full refund of $13.73 to the payment card Walmart drafted this $ amount from.

  

  Business Response

  Date: 12/22/2022

  Walmart.com received a Better
  Business Bureau complaint from Mr. *** ****** regarding his contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has
  taken to provide us with his feedback and comments.
  

  After Walmart.com received Mr. ******’s complaint, we reviewed his contact history.  Mr. ****** states an unauthorized transaction for $13.73 was posted in this
  account. Upon review, Mr. ****** membership status is currently inactive with no current charges.
  

  We had reached out to Mr. ******
  on 12.22.22 and advised to dispute the charges with his financial institution.
  

  With gui***ce from our legal and fraud team we do advise the
  following:
  

  When a customer reports a fraudulent activity to Walmart, we refer that
  individual back to their financial institution to report unauthorized activity
  and dispute the amount. This allows the financial institute to review any
  additional unauthorized charges. In addition to legal reporting, most financial
  institutions offer fraud protection to replace funds pending investigation. The
  bank will contact our Walmart fraud team to request additional information, and
  we will work with them to investigate charges. This also ensures our Walmart
  fraud team can do a proper review of the order in our systems.
  

  Again, we thank Mr. ****** for his feedback and comments. If either of you has any further
  questions or comments, please feel free to contact us. 
  

  Sincerely,
  *******

  Customer Answer

  Date: 12/22/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  walmart can simply credit my financial institution for this charge. My Walmart plus snows inactive, because I went in and made it inactive after noticing this monthly charge. I live a quarter mile from a Walmart. Why would I subscribe to this service?
  
  Sincerely,
  
  
  
  *** ******

  

  Business Response

  Date: 12/29/2022

  Walmart.com received Ms. *** ******’s rebuttal
  arising from her original Better Business Bureau complaint. We regret that we
  were unable to provide a satisfactory resolution to her concern and appreciate
  her additional feedback.

  At this time, our response remains unchanged and Walmart.com
  considers this matter closed.
  

  If either of you have any further questions or comments, please
  feel free to contact us.
  

  Sincerely,
  *******
  Walmart.com

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 21, 2022 I ordered a gift card through Walmart (order #****************) for $150. This was sent to a family I adopted to help out with funds to buy Christmas presents for kids. The recipient stated they never received the package. On November 29th I spoke with a supervisor at Walmart who submitted a claim to FedEx. I have made MULTIPLE attempts to both FedEx and Walmart to follow up. FedEx stated the claim was denied because Walmart failed to return paperwork requested. I have emailed walmart 3 times requesting help and I've called four times. Twice I was hung up on, once I couldn't understand the person because no one in customer service speaks understandable English and once I was flat out told a supervisor wasn't unavailable. I want my $150 returned to me ASAP through the original form of pyment. I did not receive the purchased product, nor did the recipient. If a signature was not required at delivery time, this should have been disclosed. I WILL NOT take a loss because of Walmart or FedEx's lack of follow through! I have mentioned this scenario to my attorney and I am prepared to seek legal action if this is not rectified and my money is not returned ASAP!

  

  Business Response

  Date: 12/22/2022

  
  Walmart.com received a Better Business Bureau complaint from
  Mr. ****** ******** regarding his recent contact. We thank you for the
  opportunity to address Mr. ********’s concerns and appreciate the time he has
  taken to provide us with his feedback and comments.
  

  After Walmart.com received Mr. ********’s complaint, we
  reviewed his contact history. Mr. ******** states he did not receive order# ***************.
  

  We have initiated a trace to review the shipments for order#
  ****************
  under tracking#************ and confirmed that the items have been delivered on 11/26/2022 at
  1:17 pm.
  

  http*********************************nbr=************&trkqual=12024~************~FDEG
  

  At this time, ****** ******** will need to dispute the
  charge with his financial institution.
  We have contacted Mr. ****** on 12.22.22 and advised to
  contact his financial institution to dispute charges.
  

  Again, we thank Mr. ****** for his feedback and comments. If
  either of you has any further questions or comments, please feel free to
  contact us.
  

  Sincerely,
  *******
  Walmart.com

  
  

• Initial Complaint

  Date:12/07/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I had subscribed to the Walmart + subscription and was told I would get a refund and 3 weeks later was told they wouldn't get me a refund afterall. I want my 98.00 back that I paid for my yearly subscription.

  

  Business Response

  Date: 12/20/2022

  Walmart.com received a Better Business Bureau complaint from*Ms. ********* ******** on her recent order. I thank you for the opportunity to address Ms.*********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart.com received Ms. ********'s complaint, I reviewed her account and order history. I found the charge for the membership however I am unable to reverse the charges. I have issued a 100 e gift card to Ms. ********. Please keep an eye out in your email. This can be used in store or online. I hope you and your family have a happy holidays.
  
  
  As such we consider this matter closed.
  
  Again, I thank Ms. ******** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact me.
  
  Sincerely,
  ****** Walmart.com

  Customer Answer

  Date: 12/20/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ********

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to get early access to the Black Friday sale- I ordered the PS5 for $559 (order #**************)- received conformation & shipping date- got a delay alert- then I received a call in the middle of the night to ask if I received the order & I replied No- then I got a cancelation- I called about the cancelation & was given 3 totally different answers. I then had to purchase a higher PS5 (order # ****************) & now the PS5 is back to $559 online- how is this fair to me* I need order #**************** credited the difference I overpaid.
  I am currently on hold with Walmart.com for over 1 1/2 hours to speak to someone- this is totally unacceptable

  

  Business Response

  Date: 12/20/2022

  Walmart.com received a Better Business Bureau complaint from*Ms. ******* ********   on her recent order. I thank you for the opportunity to address Ms.*********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart.com received Ms. ********'s  complaint, I reviewed her account and order history. I apologize for the frustration on this. I have issued a $200 dollar e gift card to cover the difference. I hope you and your family have a happy holidays.  Please keep an eye out for this in your email. Can be used in store or online 
  
  As such we consider this matter closed.
  
  Again, I thank Ms. ******** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact me.
  
  Sincerely,
  ****** Walmart.com

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Black Friday Sale Onn 40" Class FHD (1080P) LED Roku Smart TV (100097810) from walmart.com (Order number ****************). This was smaller than anticipated and I initiated a return online to return the tv to the store. Upon going into the store, the customer service associate tells me that the return is not allowed. I had only had the tv less than a week, so I know I was well within the return period. They called multiple managers up front with me waiting about 2 hours for them to tell me to "try again tomorrow."
  I went back the next day (11.23.22) to store 945 in Lubbock (702 W Loop 289), and they again told me the same thing. I chatted online with walmart customer service and they said that the barcode they sent me should work. Back at store 945, they called a manager named ***** up front. They got really pushy with me and told me that the instructions on the email barcode I printed out simply said to bring the item to the store and a refund would be issued. They said that since I brought the item in (even though they were not able to properly scan the barcode for a refund), everything would be good and if I had any questions to contact telephone customer service. They took the tv and I left. Walmart.com customer service verbally said they "guarantee" I'll get a refund. Here we are two weeks later and the store again says I have to contact walmart.com. Walmart.com told me I need to contact the store. My bank says to contact walmart as they do not have any record of a pending refund. At this point, walmart has the tv back and they have my $106.09. I'm tired of the back and forth, please refund my money back to my mastercard 7855. I have spent money on ubers and on gas money to pay my friends to take me to the store on 3 occasions trying to get my refund. Even when I get the refund for the tv, I will still be indebted for these extra expenses due to walmart's fault and no fault of my own. They should compensate for that as well.

  

  Business Response

  Date: 12/23/2022

  Walmart.com received a Better Business Bureau complaint from Mr. ********* **************’s regarding his recent contact. We thank you for the opportunity to address Mr. **************’s’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart.com received Mr. **************’s complaint, we reviewed his contact history. Mr. ************** returned the onn. 40” Class FHD (1080P) LED Roku Smart TV at the store.
  

  Upon review, order# **************** has been refunded for $106.09 on 12.10.22.

  We had reached out to Mr. ************* on 12.23.22 if he needs further assistance.

  Again, we thank Mr. ********* ************** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  *******

  Customer Answer

  Date: 12/27/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: it was only because I persisted and spoke directly to store personnel that customers usually aren’t allowed to speak with in order for them to get my refund processed.  Had I not contacted them, the TV would not have been refunded.  I was told by store personnel that this same issue is happening nationwide from Walmart.com returns and a lot of people are losing their money. A simple search of BBB complaints will reveal similar stories.  I am still waiting on compensation for gas and multiple uber rides to the stores. Since I tried returning the tv to the store and they rejected it because the online system wasn’t working, and they told me to come back the next day. I ended up making 4 separate trips due to no fault of my own. 
    This will not be resolved until Walmart makes me whole due to their mistake. 
  
  Sincerely,
  
  
  
  ********* **************

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/25/2022 I purchased an iPhone 13 on walmart.com under a promotion that would give a $400 gift card (order# ***************). I received confirmation of my order via email at 12:09pm AZ time. This email also confirmed the Walmart eGift card for $400 would be sent to my email ~25 days after receipt of the device. On 11/28, I received an email notifying me the order was delayed. On 12/1, I received an email saying the order was cancelled due to a 'system error'. I would still like to purchase the iPhone. I need Walmart to honor the promotion under which I made the order that Walmart cancelled and supply a $400 gift card with my purchase of the iPhone 13. I have spoken to several representatives at Walmart Customer service, who were unable to fulfill my request. Please let me know if you need additional information or actions from me.

  

  Business Response

  Date: 12/23/2022

  
  Walmart.com received a Better Business Bureau complaint from
  Ms. ******* ***** regarding her recent contact. We thank you for the
  opportunity to address Ms. *****’s concerns and appreciate the time she has
  taken to provide us with her feedback and comments.
  
  After Walmart.com received Ms. *****’s complaint, we
  reviewed her contact history. Ms. *****'s order# *************** for the iPhone
  13 128GB canceled on 12.01.22 due to a system issue. An adjust for $679.00 on
  order#*************** was processed on 12.04.22 to honor the promotion.
  
  We had reached out to Ms. ***** on 12.23.22 if she needs
  further assistance.
  
  Again, we thank Ms. ***** for her feedback and comments. If
  either of you has any further questions or comments, please feel free to
  contact us.
  
  Sincerely,
  *******
  Walmart.com

  Customer Answer

  Date: 12/28/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The price adjustment on my second order for an iPhone was a result of this balance being transferred to my mobile carrier.  This did not reduce the price I am paying for the phone, nor does it compensate for the $400 gift card promotion on the original order that was cancelled by Walmart. 
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 01/13/2023

  Walmart.com received Ms. ******* *******’s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback. 
  

  Order #*************** was successfully placed. The Gift card ending on *** was sent to the email address#************[email protected] on 12/16/2022 and resent on 12/25/22.
  

  Ms. ******* may contact the payments team for further questions at l 888-537-5503 every day from 7 AM - 9 PM CST. To check the balance on the gift card > Choose Option 1, Option 1. For all other issues > Choose Option 1, Option 2. Or send an email to [email protected].
  

  At this time, our response remains unchanged and Walmart.com considers this matter closed. 
  

  If either of you have any further questions or comments, please feel free to contact us. 
  

  Sincerely, 
  *******
  Walmart.com
  

  
  

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Barteasian duo from the store sent via Walmart plus a service I pay for monthly. The item then went on sale for $50 less than org price a week later. Walmart honors price matches so I called Walmart customer service line and spoke with a manager after being on hold for 58 mins and explaining to the rep that I would just like a price adjustment I was advised that I would have to return the item in store. I advised that I did not have the org box as it was thrown out when opened. The Manager **** assured me that I can take it to the store to have it returned. I again questioned this as you almost always need the org box. I was again assured and given a ref number of ****************** by ****. I took the item into the store and to customer service and the rep stated they cannot take the item without the box. I explained and showed the email I received for the return and was advised she can’t take it rudely. I asked for a manger. I was advised the manager is on break and I would have to wait. After a 30 min wait I was approached by a woman who said she was the manager. I explained it all to her and she advised that because there are no more of the same product in store she has nothing to scan to send the item back. I called Walmart customer service back as advised if there were issues in store. I spoke to 2 reps and the floor manager Tyrese who picked up the line 48 mins later as I am still standing at customer service in store. He spoke with the store manager and explained the same thing I was previously told and then the store manager explained to him the same that she did to me. Customer service manager stated that he will offer me a promo code for all my trouble but that I cannot return the item in store. It would have to be sent through fed ex and then refunded. He tried to process a pick up but advised that I would get an email because he couldn’t process the pick up that another dept could. I was given ref but No email and no promo code received.

  

  Business Response

  Date: 12/19/2022

  Walmart received a Better Business Bureau complaint from*Ms. ****** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****' concerns and appreciate the time she has taken to provide us with her feedback and comments.*
  *
  After Walmart received Ms.******' complaint, we reviewed her account and order history.*On December 19, 2022, we issued a promo code to Ms. *****' account as a one time courtesy for the experience that Ms. ***** had. As such, Walmart considers this matter closed.*
  
  Again, we thank Ms.*******for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
  *
  Sincerely,**
  *******
  Walmart

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I filed a complaint in August due to 2 service failures on walmart + . I have had exactly 3 sucsussceful deliverys since then and yesterday another failure.
  
  I order for a 8pm delivery. Went into dely, got an email said within 2 hours you'll have it. 2pm the next day I go and do my own shopping and cancled the order as its still in delay, no contact, no nothing.
  
  This is getting old. All I want, is to know my groceries will show somtime around when expected.
  
  I also STILL am not happy my delivery order gets a money hold at the bank that doesnt let up for a week.
  
  All walmart is doing is costing me money at this point , yea I get it back eventually. But its the principle.
  
  Why am i paying for somthing that is failing me 25% or more of the time.
  
  yes contact me, email only please.

  

  Business Response

  Date: 12/23/2022

  Walmart.com received a Better Business Bureau complaint from Mr. ****** ******   on his recent order. I thank you for the opportunity to address Mr. ******'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart.com received Mr. ******'s complaint, I reviewed his account and order history. I reached out to the store mentioned and they have been in direct contact with Mr. ******.                    
  
  As such we consider this matter closed.
  
  Again, we thank Mr. ****** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ****** Walmart.com

  Customer Answer

  Date: 12/27/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  Actually went above any expectations on this issue.     Very kind contact!

  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made three order, the first one was a food order, it was so delayed I had to cancel it. The next day I made the same order and had it set to be delivered to my house between three and four pm, I got a message it was delayed, by ten pm I still had not received my groceries, I canceled one item, “ it was a yogurt”. This order still says it’s delayed and they are working on my order, the third order was a vacuum, it says it’s delayed, it has been saying that for days, on Nov 28th the last update I received says package was damaged. Never received any email from Walmart about my package not even one update. I called customer service, one rep told me to reorder it, called them again today and got clicked back to the main menu mid conversation. Called again the woman I was speaking with hung up on me. Last gentleman I was speaking with absolutely refused to connect me to a supervisor. I have been a Walmart member for a long time and I have NEVER experienced anything like this. I never canceled my food order it is still saying they are working on it. I have never spoken with such rude people in my life. Also the food I ordered was dinner to feed my child! I cannot build up the energy to call them again and explain this story and nothing gets done. I need to speak to someone that’s going to listen and not hang up on me or refuse to connect me to a higher up. I am a supervisor myself and this is definitely not how you treat people.I use Walmart delivery and rely on them to get food into my house, this is absurd.

  

  Business Response

  Date: 01/04/2023

  Walmart received a Better Business Bureau complaint from?Ms. ******** ********* regarding her recent contact. We thank you for the opportunity to address *** *********** concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms.*********’s complaint, we reviewed her account and order history. On January 4, 2022, we emailed Ms. ********* to apologize for the experience that she had with her orders. We have issued a promo code as a one time courtesy for the inconvenience that she has experienced with her orders. We have also made sure that she has been refunded for the orders that she did not receive. As such, Walmart considers this matter closed.?
  
  Again, we thank Ms.*********?for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  ?
  Sincerely,
  *******
  Walmart

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone named ***** in Ramona, CA is using my phone number that I have had for over 30 years, to order from WalMart.com. I am receiving texts every time she orders, cancels or receives delivery. This has been going on for about three months. I have called WalMart customer service multiple times, and they tell me there is nothing they can do. On the most recent (long, frustrating) call today, "******" informed me that ***** and I were just "sharing" a phone number. I told him that is not possible. He assured me that there were no charges on my WalMart account, which I have not used since August 2021. I repeatedly asked him to fix this situation or find someone who could. I requested the number for the fraud department, but he was unable to find that number or transfer me to someone who could fix this. This might be an error on the part of WalMart or fraud on the part of "*****", but it needs to be corrected immediately.

  

  Business Response

  Date: 01/12/2023

  Walmart.com received a Better Business Bureau complaint from ***** **** regarding her recent contact. We thank you for the opportunity to address Ms.****** concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart.com received Ms. ****** complaint, we reviewed her account history. Ms. **** shares the same phone number from a customer in California.
  As a result, all notifications sent from the phone number **** ******** notifications are received by Ms. ****.
  

  We had reached out to Ms. **** on 12.22.22 to let her know we had reached out to the customer in California and provided the concern she had shared.
  
  Again, we thank Ms.**** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  
  Sincerely,?
  Barbara

  

  Business Response

  Date: 02/08/2023

  
  Walmart.com received Ms. ***** ****** rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback.
  
  We can confirm that there is no fraud involved regarding Ms. ****** account but simply a typing error. The customer with the same phone number is one digit off from Ms. ****** phone number of ************. As such, the customer was advised of the situation.
  

  With no evidence of these orders being fraud currently, we consider this matter closed.
  
  At this time, our response remains unchanged and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******
  Walmart.com

  Customer Answer

  Date: 02/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****