Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,882 total complaints in the last 3 years.
- 5,722 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing regarding my Walmart.com account after attempting to handle this via phone and through online customer support with no acceptable resolution.
There are many orders on my Walmart.com account that were never delivered. They are showing "lost in transit" and "delayed" on Walmart's end. A rep told me these items look like they are "stuck in processing" but was unable to cancel the orders to refund the amount back to my card. These are NOT items that were marked as "delivered" by the carrier. I understand there are many fraudulent buyers who claim 'Lost after Delivery' as an online seller myself. These items are a different story; they are stuck in processing & were never delivered, & marked "delayed."
Some of these orders are from early 2021. I feel it is extremely unfair to hold funds for this lengthy period of time when Walmart has knowledge the items were not dispatched. I found the search tool rudimentary in that I cannot search for delayed orders. After discovering that Walmart IS holding funds for these orders, I had to scroll through page by page & eventually stopped early 2021. It remains a mystery how many other orders on my account were stuck in processing and never delivered, and Walmart is still holding my funds.
Walmart should automatically cancel and refund customers if the orders are delayed beyond an acceptable time period, not hold $$ and make it virtually impossible to find every delayed order.
Email: ************************ *************** *************** *************** *************** ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* *************
Business Response
Date: 12/19/2022
Walmart received a Better Business Bureau complaint from*Ms. ****** ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.*********’s complaint, we reviewed her account and order history.*We are currently working with the appropriate department to get these orders resolved. As soon as we have the final resolution we will respond directly to Ms. ********. As such, Walmart considers this matter closed.*
Again, we thank Ms.**********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartCustomer Answer
Date: 12/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am very disappointed with my recent shopping experience at Walmart online. I placed 2 iPhone orders on Nov 25.
One order arrived within a few days and the other iPhone 14 pro max initially said it was delayed. I contacted Walmart a few days ago and the rep told me the phone was out of stock. Today I received a notification saying Walmart cancelled my order due to a system error. I then called customer service and was informed that it was an error on their end and they will be reprocessing in the back office. I called Walmart after a few hours to make sure that reprocessing has been complete and was told that it has not happened and I need to replace the order online myself. However at this time, the gift card bundle promotion is no longer valid and the rep said they cannot honor me even though it was an error on their end. I have spent so many hours trying to resolve this issue and would like to get the original promotion and compensation for the time loss occured.Business Response
Date: 12/20/2022
Walmart.com received a Better Business Bureau complaint from Ms. ****** ** regarding her recent contact. We thank you for the opportunity to address Ms. **’s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
After Walmart.com received Ms.***’s complaint, we reviewed her account and order history.* Ms. ** placed an iPhone 14 Pro Max 128GB Gold(AT& order using the $300.00 promotional gift card. However, order# **************** canceled due to a system issue. A replacement promotional gift card was sent on 12.17.22.We had reached out to Ms. ** on 12.20.22 if she needs further assistance.
Again, we thank Ms.*** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
Sincerely,**
*******Customer Answer
Date: 12/20/2022
Complaint: ********
I am rejecting this response because:
I did not received two Walmart gift cards. I ordered two IPhones through the gift card bundle.walmart also did not port my phone number
in Addition, I would like to speak to someone from Walmart.
Sincerely,
****** **Business Response
Date: 12/29/2022
Walmart.com received Ms. ****** **’s rebuttal
arising from her original Better Business Bureau complaint. We regret that we
were unable to provide a satisfactory resolution to her concern and appreciate
her additional feedback.At this time, our response remains unchanged and Walmart.com
considers this matter closed.If either of you have any further questions or comments, please
feel free to contact us.Sincerely,
*******
Walmart.comInitial Complaint
Date:12/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order (****************) on Sun, Nov 27, 2022 at Walmart.com for a SAMSUNG Galaxy Tab S7 Plus 12.4" 128GB Mystic Black (Wi-Fi) S Pen Included. However, this item was missing!
I paid $543.29 total for this product.
The tracking ********************** shows that it was delivered 12/2/2022. However, I never received the Galaxy Tab. The item was missing and I reached out to Walmart customer chat multiple times only for them to either disconnect themselves as soon as I told them the item was missing or they try to transfer me to an escalation team which I get disconnected after waiting for over an hour. It’s the same story every time I try to contact them about checking my order and then lastly disconnecting or putting me on hold for an escalation team which never happens.
Walmart seems to intentionally try not to help me. When I asked if there’s an email or phone number I could reach out for this escalation team, the rep “Abdul” told me to email [email protected] which seems to insinuate that I’m somehow guilty of some sort of online abuse!
At this point, I am requesting that Walmart refund me for the Galaxy Tab for the full amount of $543.29! No business should conduct themselves in this manner by refusing to even look into this issue.Business Response
Date: 12/20/2022
Walmart.com received a Better Business Bureau complaint from Mr. **** *** **** regarding his recent contact. We thank you for the opportunity to address Mr. **** *** ****'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. *** ****'s complaint, we reviewed his contact history. Mr. *** **** did not receive order#*************** and contacted Walmart on 12.14.22 and was issued a refund as a courtesy.
Again, we thank Mr. *** **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******Customer Answer
Date: 12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *** ****Initial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase of an iPhone 13 Pro on AT&T Installment at Walmart store (2100 88th St, North Bergen, NJ 07047) on 10:01:33 Nov 25th 2022 (TC# ************************), and I am eligible for a $450 Walmart gift card which was supposed to be sent to me within 24 hours.
However, I have not got this gift card. I went to the same store on Nov 26th, and confirmed about the transaction eligibility and my contact information including my Email.
I was suggested to contact Walmart 888-537-5503 for this issue, and I did it on Nov 28th. It turned out that Walmart is NOT able to send any Email related to this giftcard issuance to my Hotmail account, and the Customer service helped to change the Email address to my Gmail account, where I received a Escalated Ticket Email from Walmart (Reference# *************), I was told to wait 3-5 business day for the giftcard.
I waited till Friday (Dec 2nd), and there is still no giftcard sent to me, so I contacted Walmart 888-537-5503 again, and I was told the the gift card was approved from the supervisor, and in the final processing stage in the back end, and I should get it on the same day. and I confirmed twice about that it is my Gmail account which the gift card was going to send to.
However, I never got it. so I contacted Walmart 888-537-5503 for the third time, I was told that I need to wait for another 3-5 business day since Walmart needs to contact 3rd part for this giftcard.
I was kicked back and forth by Walmart for their mistake, but still not get the giftcard in time as advertised by Walmart. I need to have immediate access to this giftcard to make purchase during the holiday season.
If the giftcard would not be delivered in time as advertised, I would NOT participate in this in-store promotion.Business Response
Date: 12/20/2022
Walmart.com received a Better Business Bureau complaint from Mr. ********* ** regarding his recent contact. We thank you for the opportunity to address Mr. **'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. **'s complaint, we reviewed his contact history. Ms. ** had reached out to Walmart regarding the promotional $450.00 electronic gift card.
We had reached out to Mr. ** on 12.20.22 and provided the date the gift card was sent to his email address.Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******Customer Answer
Date: 12/21/2022
Complaint: ********
I am rejecting this response because:Walmart advertised to send the giftcard to me within 24 hours from the in store purchase, which was on Dec 25th 2022, but Walmart never fulfilled this duty in time.
Sincerely,
********* **Initial Complaint
Date:12/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11-26-22 I ordered a case of Heinz Pickles from Walmart.com. This case was supposed to have 12 bottles.
the cost was 57.+. Order No. *****************. Delivered 12-1-22. The product delivered was not in a
Heinz box case but a hand packed box. (worked for Heinz so I know what there cases look like). There were
only 11 bottles in the package. One bottle had the safety (vac seal) popped. which indicated it could be a definite
health hazard (possibly) opened. Could not find a phone number on their web site. Guess they expect everyone to chat with a computer. Called the listing under Walmart Headquarters. :Harry: took the info and said I would
be dealing with the seller. Told call them in 48 hours and after 8 at night. Strange.Business Response
Date: 12/16/2022
Walmart received a Better Business Bureau complaint from ****** ******* regarding his recent contact. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. *******’s complaint, we reviewed his account and order history. On December 4, 2022, Mr. *******'s order was adjusted by 50% for the item that he did not receive. As such, Walmart considers this matter closed.
Again, we thank Mr. ******* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartCustomer Answer
Date: 12/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to know why when I use the Walmart Charge Card that offers 5% cash back for online orders, and local store employees are lazy to fill the order or screw up and fail to pick the items for the order, then give me a notification "items out of stock" when in fact they are NOT, why I am screwed out of the 5% cash back the next day when I pick up my order, learn about these "out of stock" items, search the store myself with an assistant manager as I complained about it, and find these items in the middle of the aisle in the middle of the store exactly where I found them a few days earlier (PROOF: Nov 26, 2022 - TC# ******************** - Total $36.93).
All of these items were leftover items from the Black Friday sale that was an in store special on Nov 25, 2022.
Want proof as to the lame attempt to fill my order?
First, the original order / purchase online:
Nov 27, 2022 - Order# ***************.
I was charged much less than the original order as I was informed some items were "out of stock" and I would not be charged.
Total charged $36.24.
The next day when I go to the store to pick up my order and learn about this "out of stock" stuff:
Nov 28, 2022 - TC# *******************.
My Walmart Charge Card Total $80.18.
The EXACT SAME ITEMS your employees were too lazy to pick - were all in the middle of the aisle in the middle of the store where I found them two days earlier.
Why should I be screwed out of the 5% cash back because your local store employees don't do their job?
My account with Walmart: **********[email protected].
I expect an adjustment made on my account, especially since I have to locate the items the employees failed to do.
The discount is what I expected and deserved because I FOLLOWED THE RULES - your employees DID NOT, and in store management witnessed it.
What part of this blames the credit card company and not Walmart?
This is what one of those Walmart phone Supervisors stated and said calling Capital One would resolve this.
Seriously???Business Response
Date: 12/16/2022
Walmart received a Better Business Bureau complaint from **** ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ******’s complaint, we reviewed his account and order history. Orders placed for same day pickup in store are sold from the store inventory. The stores make every effort to provide accurate inventory but sometimes items are sold before the inventory can be updated and the stores cannot account for items that are moved, damaged or lost to theft. As such, Walmart considers this matter closed.
Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartCustomer Answer
Date: 12/28/2022
Complaint: ********
I am rejecting this response because: it's obvious the person who responded didn't read the part that I went to the store in person the next day, found the items exactly where they were the previous day, found an Asst Mgr. and escourted him to the exact spot where the items were, and showed him that my items were in fact NOT sold out or low inventory. Again, Walmart owes me 5% off for failure to complete the order by kids who are lazy and don't look for the items THAT WERE IN BOXES IN THE MIDDLE OF THE AISLE!!!!!! Typical Walmart reply. You took away my discount when I followed the rules.
Sincerely,
**** ******Initial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Arctic King 5 cu.ft Chest Freezer as part of an order: Order# ****************
Most of the other items arrived on schedule but the freezer did not. When I reached out to Walmart and told them that the freezer was delivered to a walmart store in California, where my other items were shipped from, but the freezer does not show being shipped...they said they would look into the matter. They came back with: the company does not deliver that product to my location. The company refunded me for the price of the freezer but they did not refund me the $138.10 I paid for shipping because they shipped the freezer to the Walmart store. I don't know if the problem is with Walmart for taking the order when they don't ship to my location or the company they sell the product through for not catching it but sending it any way. Regardless, the price of the freezer is $213 and I paid over half of that just for shipping and did not get refunded when it was their mistake. So now I am out $138 and still don't have a freezer. I have included the information for the company that Walmart says is responsible below
Business Name:
Beyond7Skies
Phone: (714) 737-3304
Address:
502 Armitos Pl
Diamond Bar, California 91765, United StatesBusiness Response
Date: 12/15/2022
Walmart received a Better Business Bureau complaint from ***** ******** regarding his recent contact. We thank you for the opportunity to address Mr. ********’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ********’s complaint, we reviewed his account and order history. The shipping charge on this order was a location surcharge for the items that were delivered. The shipping charge was not for the item that Mr. ******** was refunded for. As such, Walmart considers this matter closed.
Again, we thank Mr. ******** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartInitial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On august 14th I received an email telling me my order was ready for pick up, order I didn't make, then the order was picked up, they never asked for my ID or some prove that it was me (order no. ****************) it was a US$200 vacuum, so someone got into my walmart.com account without changing my password what makes me think it was an employee, on the 15th i went to walmart to talk to a manager and the manager told me to wait for the refund but they did a refund on cash, that's wrong because you have to make the refund to the original method of payment, if it's like this you can go buy baby formula with food stamps or wic and they returned it and they give you cash and that's fraud, then i started to send emails to walmart and they told they were going to make the refund manually, i have to wait 10 business days, then 15 business days, then 5 business days and now they told me i won't get my money back, so they have an employee stealing from customers account and they are covering that, i just need my money backBusiness Response
Date: 12/16/2022
Walmart received a Better Business Bureau complaint from Ms. ****** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. *******’s complaint, we reviewed her account and order history. Ms. ******* was refunded on August 8, 2022 at store number 2916. As such, Walmart considers this matter closed.
Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartBusiness Response
Date: 12/23/2022
Walmart received ******* *******’s rebuttal arising from their original Better Business Bureau complaint. I apologize for the human error. The refund was processed in store number 2916 on August 14, 2022. We regret that we were unable to provide a satisfactory resolution to their claim and appreciate the additional feedback. At this time, our response remains unchanged, and Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartCustomer Answer
Date: 12/27/2022
Complaint: ********
I am rejecting this response because: So i just gave my money to some walmart employee, they stole from my card and i have to accept and understand OK nice im have been stole from walmart to make rich one of their thief employees
Sincerely,
****** *******Initial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***************
I ORDERED A NINTENDO SWITCH AND I TRACKED THE ITEM AND IT SAYS DELIVERED. BUT I HAVE NIT RECEIVED IT AS OF YET. I CALLED WALMART NUMEROUS TIMES AND HAVE BEEN GIVEN THE RUN AROUND ABOUT MY MONEY. THEY BLAMED CHASE AND TOLD ME TO GO DISPUTE THE CHARGE WITH CHASE. THIS IS UNPROFESSIONAL AND UNACCEPTABLE. WALMART HAS MY MONEY AND NOT CHASE. I HAVE WENT TO BEST BUY AND PURCHASED ANOTHER GAME. BUT I WAS TOLD THAT I WOULD HAVE TO TALK TO A SUPERVISOR THAT NEVER PICKED UP. THEN TO ANOTHER DEPARTMENT THAT NEVER PICKED UP THEN I WAS TOLD THAT I WOULD BE PUNISHED OR PENALIZED BY NOT EVER BEING ABLE TO ORDER FROM WALMART EVER AGAIN IN LIFE.Business Response
Date: 12/14/2022
Walmart received a Better Business Bureau complaint from*Ms. ********* ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.*******’s complaint, we reviewed her account and order history.*The item was delivered on November 27, 2022, FedEx shows that it was delivered on the front porch. We would recommend that Ms. ****** work with her financial institution for further assistance with this charge as the item was delivered to her address. As such, Walmart considers this matter closed.*
Again, we thank Ms.********for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartCustomer Answer
Date: 12/14/2022
Complaint: ********
I am rejecting this response because:WALMART STOLE MY MONEY. CHASE DID NOT STEAL MY MONEY BUT I ASSURE YOU THAT THEY WILL HELP ME TO RESOLVE THE ISSUE. I PROMISE WALMART WILL GIVE ME MY MONEY BACK. I KNOW FOR A FACT THAT MY CARRIERS DONT STEAL. I OPENED A BOX THAT HAD NOTHING IN IT. THIS WAS DONE AT YOUR WAREHOUSE AND THIS IS A KNOW FACT.
Sincerely,
********* ******Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello!
I had a problem at our local Walmart store that I am hoping can get worked out with corporate intervention. Back about 6 months ago, I purchased tires off of Walmart.com that were NOT 3rd party, but sold and shipped by Walmart.com (Order #**************). These are now only sold by a 3rd party seller for this size only, but offered in all other sizes still sold and shipped by walmart.com. Anyways, I had them installed at our local Walmart in Copperas Cove (Service order # .****** *****).
Now a few weeks ago, I brought the vehicle in to do the tire balance and rotation for these tires. Upon leaving, I noticed my check tire light come on for my rear passenger tire. Figuring it was just the weather, I kept my eye on it and after a few days had to add air to the tire. I looked at the tire as best as I could, but couldnt find a leak. Let me say as well, these tires dont have even a scratch to the outside and look brand spanking new. It is more than obvious there hasnt been any sort of damage to the tires.
I was finally able to get the vehicle back to Walmart today, where the tire techs search super hard to find any leaks. There was a pinhole type leak on the seam of the tire (on the tire wall). When speaking to the paperwork guy, he told me that I had declined the road hazard warranty so this wasnt covered and that since I purchased these tires from a "third party" (which wasn't correct) and that I didn't purchase the road hazard warranty there was nothing he could do.
When the manager finally arrived (Denise), I explained to her everything that happened. I explained that if this wasn't covered under the 50,000 mile manufacturers warranty for the tires as a defect (due to the location of the pinhole) that doesn't change the fact that there has been no issues with it until the tires were balanced and rotated at that location. All she could say is I didn't purchase the road hazard warranty so to deal with the seller. Well, the seller is Walmart!Business Response
Date: 12/16/2022
Wa lmart.com received a Better Business Bureau complaint from Mr. **** **** on his recent order. I thank you for the opportunity to address Mr. **** 's concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. ****'s complaint, I reviewed his account and order history. I contacted the store involved and they have made attempts to reach Mr. ****. This is the email I received from the location.
"**** I would like to start out by apologizing for the situation that occurred at or Walmart location located in Copperas Cove, Texas.
I have tried reaching you by phone with no success. If you could please return my call at ************ I would like to assist you in resolving this issue."
Once again I apologize and hope you will allow us to correct the issue at your earliest convenience.
As such we consider this matter closed.
Again, we thank Mr. **** 's for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.com
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