Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,911 total complaints in the last 3 years.
- 5,769 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
Business Response
Date: 11/13/2024
Walmart has recently addressed a complaint that was lodged by Ms. ****** ******* via the Better Business Bureau. Ms. ******* reported that she did not receive the Rachael Ray 15-Piece Hard Enamel Aluminum Nonstick Cookware Set, Gray that she ordered on October 31, 2024, which according to the tracking information, was delivered on November 5, 2024.
Upon contacting the Walmart support center, Ms. ******* was initially advised to wait until 8 PM on November 7, 2024, to see if the package would arrive. However, when the package still did not arrive, she was informed that there was no option for a replacement.
In response to the complaint, Walmart issued a refund of $73.14 to Ms. ******* on November 7, 2024. Walmart also confirmed that there was a photo in the tracking showing delivery on November 5, 2024. This information was communicated to Ms. ******* on November 13, 2024.
Throughout the ordeal, Walmart expressed gratitude to Ms. ******* for her patience and reiterated its commitment to maintaining a high standard of customer service.
Best Regards,
*******Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/2/24 I ordered a mirror on Walmart.com for 62.70. The mirror was not in stock so Walmart was supposed to issue me a pending charge reversal. It is now 11/7/24 and I have NOTHING from Walmart. I have been in contact with my bank who has told me Walmart has not issued a pending charge reversal or a refund. They process those right away and I haven’t had an issue with any other merchant. Walmart holds on to peoples refunds so that they can collect interest on it and this should be against the law. I’m currently on the phone with a Walmart rep who told me they never processed a refund or a reversal for the pending charge. I was told that he’d be opening a ticket and I should be contacted by Walmart in a few hours. This is insane.Business Response
Date: 11/22/2024
Walmart
received a Better Business Bureau complaint from ******* **** regarding her recent
order. We thank you for the opportunity to address Ms. ****’s concerns and
appreciate the time she has taken to provide us with her feedback and comments.
After
Walmart received Ms. ****’s complaint, we reviewed her account and order
history. On November 2, 2024, Ms. **** ordered a Better Homes & Garden
17"x 58" Modern Arch Aluminum Frame Floor Easel Mirror, Brass. The order
had to be cancelled as the item was not in stock. Ms. **** was concerned that
her credit card account still showed a “charge” for the mirror. What Ms. **** saw
on her statement is a pending charge, that was an authorization hold. This hold
is placed on a credit card before an order is completed to ensure the account
has the credit available to pay for the order. Ms. **** was not charged, and
the hold stayed on the account. The charge would drop after the financial
institutions internal procedure would drop the charge. Walmart contacted Ms. ****
to inform her that we are willing to have a call with Ms. **** and her
financial institution. As such, Walmart considers this matter closed.
Again,
we thank Ms. **** for her feedback and comments. If either of you have any
further questions or comments, please feel free to contact us.
Sincerely,
*****
C.
Walmart
Customer Care
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