Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,858 total complaints in the last 3 years.
- 5,665 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted Walmart numerous times and still am struggling with my order. First, I was charged four times and had to call my bank and Walmart to get it fixed. Next, I had to call about an item that was box two of five being delivered on Wed, 8/17/2022. The associate informed me the package was unable to be shipped and told me I would have to return all boxes and reorder the entire playset.This was an inconvenience as the other 4 boxes were to be delivered on the day I spoke with her on 8/19/22.I asked if she could contact FedEx as I did not see a point in them dropping off four and she said she would take care of this and contact FedEx and ask them not to be dropped off. I spoke with FedEx, and they never received any of this information as they had dropped them off around 1500 on 8/19/22.I had to call Walmart again, where the gentleman I spoke to pretty much had no idea and only to come back and tell me something different.He proceeded to tell me that I now had to handle the return myself, but he would schedule a pickup.I asked if I needed labels, and he said no, that the only thing I needed to do was remove the shipping label addressed to me, and the driver would have the return labels.Well, yesterday, FedEx reached out to me before the driver arrived for the pickup to see if I had the return labels, they informed me I had to call Walmart AGAIN to get the return labels. I tried calling and asked to speak to a supervisor, to which the associate said I could not and proceeded to argue with me when I informed him this was my fourth time calling and would like to speak to a supervisor. He continued to argue with me,When I then told him yet again I wanted to speak to a supervisor, he placed me on hold. He came back and said the supervisor refused to speak to me.My husband then called and tried to get return labels and checked multiple times to make sure email was correct. We still have not received any return labels for the pickup for today. Worst customer service
Business Response
Date: 09/08/2022
Walmart.com received a Better Business Bureau complaint from Ms. ****** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns.
After Walmart.com received Ms. *******’s complaint, we reviewed her account and order history. Unfortunately, Ms. ******* did not provide enough details to gather more information regarding her complaint. We would advise Ms. ******* to respond with the necessary information for us to research. As such, Walmart.com considers this matter closed.
We attempted to reach out to Ms. ******* on 09.07.02 and followed up on 09.08.2022 but did not get a response.
Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.Sincerely,
*******Initial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walmart closed my Walmart account down but has still been charging me the cost of Walmart + memberships. I would like a refund of all monthly membership charges to my card since my account was closed. My email address to the closed account is ******************Business Response
Date: 09/08/2022
Walmart.com received a Better Business Bureau complaint from Mr. ***** **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Mr. ****’s complaint, we reviewed his contact history. Per Mr. ****’s account was closed but has a reoccurring Walmart plus payments in his account. Upon review, the Walmart account remained open causing the reoccurring payments. The account was reopened on 09.07.02 and may resume placing orders at Walmart.com
We had reached out to Mr. **** on 09.07.22 and offered a $40.00 electronic gift card for the experience.
Again, we thank Mr. **** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
Walmart.comInitial Complaint
Date:08/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on Walmart.com on August 7th for 2 packages of Bounty paper towels. One package was delivered on August 10 but by the next day the second package was still not delivered. I went online and did an online chat with ******** and he said I couldn't get the second package I'd paid for delivered but he would credit my card for the package I never got. A day later I got an email from Walmart asking if ******** had handled my problem so I said yes. It is now 1-1/2 weeks later AND MY CREDIT CARD STILL HAS NOT BEEN CREDITED BACK FOR THE TOWELS THAT WERE NEVER DELIVERED! They owe me $15.74 + tax!!!! I don't know why they are cheating me and not answering me when I attempt to reach them. I reported to them several times that part of my order was not delivered and I want a refund! I've filed a dispute on my credit card and they've ignored that, too!!!Business Response
Date: 09/08/2022
Walmart received a Better Business Bureau complaint from Ms. ***** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms.*******’s complaint, we reviewed her account and order history. On September 8, 2022 we processed a refund for the items that she did not receive. The money should return to her original payment method in 7-10 business days. As such, Walmart considers this matter closed.
Again, we thank Ms.******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartInitial Complaint
Date:08/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**************
The treadmill had a defect. I told the seller. The blue tooth has a defect I told videos some strange noises coming out of the speaker.Business Response
Date: 09/08/2022
Walmart received a Better Business Bureau complaint from Ms. *** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. *****’s complaint, we reviewed her account and order history. We have requested video of the item not working correctly so that we can further assist with her treadmill. As such, Walmart considers this matter closed.
Again, we thank Ms.***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartInitial Complaint
Date:08/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a Walmart Plus annual member. The last few times that I have ordered groceries I was hit with a significant delay. This is a huge inconvenience and Walmart doesn't seem to be doing anything about it. Walmart already has my money since I paid up for the year but they aren't interested in providing adequate customer service.Business Response
Date: 09/08/2022
Walmart received a Better Business Bureau complaint from Ms. ******* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms.*****' complaint, we reviewed her account and order history. We see that Ms. ***** has had a few orders that have been successfully delivered. We have called and emailed Ms. ***** to discuss this case, however, we have not had any response at this time. As such, Walmart considers this matter closed.
Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartInitial Complaint
Date:08/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are Walmart+ members (Account "The ***s" login ************@gmail.com. We have been using the Walmart delivery service for many months and recently had two experiences that need a further resolution than customer support has been able to provide.
The first is order number **************** in which we received a completely different customer's order. Calling customer service issued a prompt refund and kindly added the items back to the online cart. However, this only partially resolved the issue as a new order would have to be placed and couldn't be delivered until the next day. Thankfully, the driver realized and returned with our order an hour later. We have since contracted Walmart about this, wanting to be re-charged for this order. This is apparently pending.
The more recent mix-up was order **************** just today. The order was missing several bags, totaling over $50 of items. Again, a prompt refund was issued, but we had to run to the store to get these items as reordering would have meant delivery tomorrow.
In both cases, our items were out there somewhere. However, we only could contact Walmart customer service, who could only issue a refund. Once the order was delivered, the "contact driver" option on the delivery tracker goes away.
We will immediately resume using the "I will sign for my order" option and begin checking the order.
Desired resolution:
1. When we used the "I will sign for my order" option before, most of the time the driver would leave the order anyways without us signing. Please make sure this isn't an option. Maybe give the customer a pin that is needed to give the driver.
2. Allow customers to contact a driver or the Walmart store after delivery to get missing items redelivered.
3. Instead of a refund for missing items, when store and driver cannot resolve, place a same day delivery order of the missing items.
4. Provide status of re-charge for order ****************. We want to pay for the items we got!Business Response
Date: 09/21/2022
Walmart.com
received a Better Business Bureau complaint from ******** *** regarding his recent contact. We thank you for the
opportunity to address Mr. ***’s concerns and appreciate the time he has taken
to provide us with his feedback and comments.
After Walmart.com received Mr. ***’s complaint, we
reviewed his account and order history. We have recharged Mr. *** for the order
that he received. We have submitted his suggestions to the appropriate team for
review. As such, Walmart.com considers this matter closed.
Again,
we thank Mr. *** for his feedback and comments. If either of you has any
further questions or comments, please feel free to contact us.
Sincerely,
*****
Walmart
Executive EscalationsBusiness Response
Date: 09/22/2022
Walmart.com
received ******** *** rebuttal arising from his original Better Business
Bureau complaint. We regret that we were unable to provide a satisfactory
resolution to his concern and appreciate his additional feedback.
At
this time, our response remains unchanged and Walmart.com considers this matter
closed. If either of you have any further questions or comments, please feel
free to contact us.
Sincerely,
*****
Walmart
Executive EscalationsCustomer Answer
Date: 09/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I appreciate Walmart's attention in this matter and will contact again if the issues reoccur. I understand that Walmart has passed on my feedback and I hope it is used to improve the customer experience.
Sincerely,
******** ***Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order Number: ***********
We ordered 7 of the Normosol-R Electrolyte Bags for our dog Max. A number of the bags didnt work correctly. It was impossible to administer. Horrible electrolyte bags. We emailed quite a while back and never received a reply. We want a reimbursement for this purchase ($49.91).Business Response
Date: 09/23/2022
Walmart received a Better Business Bureau complaint from*Ms. ***** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
*
After Walmart received Ms.********’s complaint, we reviewed her account and order history.*We were unable to find the order that she was referring to. We have requested more information, however, at this time we have not received a response. As such, Walmart considers this matter closed.*
Again, we thank Ms.******** *for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartInitial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/11/22 i placed an online order for
delivery to my air bnb, this order was canceled for no reason. I replaced the
order to be delivered on 8/12/22 which was confirmed and the money taken from
my account. When we arrived to the air bnb we had to be switched houses due to
safety issues. I contacted walmart immediately via telephone and a woman who
spoke broken English assisted me. She told me my order had attempted to be
delivered, but the delivery driver was having difficulty because i had ordered
frozen items, because i had ordered frozen items my order could not be
canceled, the address could not be updated, and the delivery time would be
pushed back 1-2 hours. I, frustrated and pregnant, hung up the phone after the
woman told me there was nothing that could be done. My friend called back at
4:44 p.m. where she was told the order was canceled, and th emoney would be
returned to my card within 48 hours ($418 order!) She was told that the order
would not be delivered. At 4:58 pm i received an email saying that my food was
delivered at 4:40 p.m.. 4 minutes before the order was said to be delivered. In
the interim between 4:40 pm. And 4:58 pm i received another email saying my
order was delayed and would not be delivered until 4:27 p.m. the groceries
allegedly were delivered, however the air bnb that it was delivered to was in a
bad neighborhood, and the food was rummaged through by the time we got back
there. Had walmart communicated properly we could have arranged to meet the
driver at the previous house, but incorrect information continued to be given causing
my groceries to be delivered to the wrong address and to be stolen. I would
like a full refund of my groceries for this order. I am a walmart + customer
and use the service weekly at the least. This is unacceptable.Business Response
Date: 09/25/2022
Walmart.com
received a Better Business Bureau complaint from ****** ******** regarding her recent contact. We thank you for the
opportunity to address Ms. ********’s concerns and appreciate the time she has
taken to provide us with her feedback and comments.
After Walmart.com received Ms. ********’s complaint,
we reviewed her account and order history. We are unable to update or change an
address after an order has been placed. We were able to verify that the order
was delivered to the address on the order. Ms. ******** would need to dispute
the charges with her financial institution if she did not receive the entirety
of the order. We will work with her financial institution to investigate the
issue. As such, Walmart.com considers this matter closed.
Again,
we thank Ms. ******** for her feedback and comments. If either of you has any
further questions or comments, please feel free to contact us.
Sincerely,
*****
Walmart
Executive EscalationsInitial Complaint
Date:08/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My online account at Walmart.com was compromised. I found out the same day and immediately cancelled my order and cancelled my debit card. Walmart customer service said that they could not cancel all of my order in time however I would be refunded for the charge because the address it was sent to was not my address and I do not even live in the state. Now the Walmart fraud team is saying that I am responsible for the chargeBusiness Response
Date: 08/25/2022
Walmart received a Better Business Bureau complaint from Ms.
******* regarding her recent contact. We thank you for the opportunity to
address Ms. ******* concerns and appreciate the time she has taken to provide
us with her feedback and comments.
After Walmart received Ms. *******’s complaint, we reviewed
her account and order history. When fraud is reported, we refer customers back
to their financial institution to report unauthorized activity. In addition to
legal reporting, most financial institutions offer fraud protection to replace
funds pending investigation. The bank will contact our fraud team to request
additional information, and we will work with them to investigate charges. This
aligns with our Terms of Use as outlined below:
You are solely responsible for maintaining the
confidentiality and security of your account including username, password, and
PIN. Walmart is not responsible for any losses arising out of the unauthorized
use of your account. You agree that Walmart does not have any responsibility if
you lose or share access to your device. Any agreement between you and the
issuer of your credit card, debit card, or other form of payment will continue
to govern your use of such payment method on the Walmart Sites.
Our agents correctly referred Ms. ******* to her financial
institution to open a dispute. The dispute was opened by her bank and a
determination has been made and reported back to the bank. As such, Walmart
considers this matter closed.
Again, we thank Ms.*******for
her feedback and comments. If either of you has any further questions or
comments, please feel free to contact us.
Sincerely,
Justin
WalmartInitial Complaint
Date:08/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 1, 2022 I learned of an email notification informing me that my Walmart account has been deactivated. The email suggests a Terms and Condition violation however there have not been any such violations. There was no additional information provided or detail pertaining to findings in support of this action. I have reviewed the Terms and Conditions and have not breached any of the agreement terms. The email also indicated that I would not be able to return items previously purchased online. I have also re-reviewed the return policy along with the customer satisfaction guidelines, not of which I have violated.
I am a dedicated Walmart customer and have utilized online shopping services for a number of years to meet the demands of a busy lifestyle as a military member, public servant, single parent, working mother, and event planner. As you might imagine, as a military member and parent of 3 college students, online shopping affords an irreplaceable convenience.
I recently returned from military service and do in fact have items that are in need of return however since the account deactivation I am not able to access any of my purchase history to include purchase receipts. I am concerned that my ability to return items purchased online to a Walmart store location prior to the account deactivation has been revoked.
It seems there has been an error or misinterpretation of data and I would like to request that this matter be revisited and that I be contacted with details pertaining to the decision in hopes of rectifying this misunderstanding and my Walmart account being restored/reactivated. At the very least, I should be able to return items purchased prior to the account deactivation.
This is a very unfortunate corporate decision made at the customer expense.Business Response
Date: 08/26/2022
Walmart.com received a Better Business Bureau complaint from Ms. ***** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
Walmart.com received Ms. *******’s complaint and has reviewed her contact and account history.
On August 12, 2022, Ms. ******* received an account deactivation notification for violation of its Terms of Use due to returns violation.
After careful review of the account with the email address ***********@gmail.com, we have untagged and reopened Ms. *******s account on 08.24.22We have reached out to Mr. *******’s on 08.26.2022 and provided the information.
Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
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