Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,858 total complaints in the last 3 years.
- 5,665 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/12/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 31 2022 I made an order for delivery order number is **************** there was three items never sent to me I waited two days and nothing I contacted them Walmart distribution center we canceled those three items which was Glade Jar Candle 2 Ct Apple of my Pie for 5.98 Spring Valley Extra Strength Melatonin Tablets for 11.88 also Bissell Power Force Helix Bagless Upright Vacuum for 53.00. They filed a return for those three items they told me I have to wait 5 business days I did. I contacted them today Sept 8 2022 and they said they gave me my money I told them I had contacted my back and there was nothing from Walmart he hung up. I contacted them again asked for a supervisor he put me on hold and hung up two more times trying to get a supervisor same outcome. They forth time I spoke with he said his name was Cesar he said no return was filed and they never took the money for those three items which they did the total bill that I paid was 260.31 all I am asking for is the money back for those three cancelled items I was lied to on Aug 31 2022 and treated very poorly from employees from this company I want the money back of 260.31 for being treated like that and waiting for a rufund that was never filedBusiness Response
Date: 09/21/2022
Walmart.com received a Better Business Bureau complaint from Mr. ***** ******* regarding his recent contact. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us.
After Walmart.com received Mr. *******, we reviewed her account and order history. Mr. ******* placed order# **************** on August 30, 2022 for delivery. Walmart received a call from Mr. ******* on 09.01.22 due to the order was delayed.
A representative assisted with the cancelation for the following items:
Glade Jar Candle 2 CT, Apple Of My Pie
Spring Valley Extra Strength Melatonin
BISSELL Power Force Helix Bagless
We have contacted Mr. ******* on 09.21.22 and ensured the items were not charged to the account and provided the transaction history which includes the authorization hold for $213.78
*********** ******* ************
********** * ***** **
The total charge for the delivery is $158.22 plus a store delivery tip for $15.00. In addition, we have provided a copy of the itemized item which is also available in the purchase history.
Walmart does not control the actual removal of the hold on a customer’s account/card. If the order is canceled, the bank should have removed the authorization hold. The timing of this removal varies by financial institution and can be impacted by the day of the week depending on your bank’s policy.
Again, we thank Mr. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******Initial Complaint
Date:09/12/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order# **************** Initially, I hadn’t received all the stamps on this order. Walmart got in touch with the merchant and merchant sent the remaining merchandise. Upon receiving them, they didn’t look comparable to authentic ones I’ve gotten from the post office. I took the stamps to the post office and they didn’t glow under the UV light like authentic ones do. I created a return with Walmart. I used the prepaid shipping label to return the entire order with FedEx trac**** # ************. The package was delivered to the return center 8/24/2022 at 1:14 pm Signed for by: MANAGER. On 8/26/22 Walmart only issued a partial refund of $443.34. I contact Walmart on incident ********************** and ***** assures me the full refund of $1248.78 will be issued. 8/30 I’m told to wait 48-72 more hours. 9/2 I email and no reply. 9/8 I email and no reply. 9/9 I contact Walmart again on incident **********************. ******* asks which items I have and haven’t been refunded for. I reply back immediately with the answer. Then I’m asked for the trac**** information (even though Walmart provided the label.) I immediately reply with the trac**** info. Then I’m told to call for further assistance. When I call, I’m told the matter has been escalated and I should have a response in 48-72 hours. 48 hours later nothing has happened. What will it take to get my full refund since I returned all the merchandise using Walmart’s label?Business Response
Date: 09/21/2022
Walmart received a Better Business Bureau complaint from ******* **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ****’s complaint, we reviewed his account and order history. We are still wor**** to investigate Mr. ****'s order. As soon as we have more information we will respond directly to Mr. **** with the final resolution. As such, Walmart considers this matter closed.
Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartCustomer Answer
Date: 09/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:09/07/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aberdeen Md Online order and delivery. The past 5 out of 6 orders were not delivered at the scheduled time. I had to call the store each and every time and ask for it to be delivered. Calling the store is not easy they usually do not answer. It takes time to get someone to pick up. I ordered yesterday for delivery yesterday and today the status on the Walmart app is delayed. I called the store like 5 times before I got any help. I was told no one will answer back there they have been behind all week. I asked if I could come and pick up my groceries and customer service told me yes. Upon my arrival to the store everyone of the pick up parking spots were full. People looked like they were camping out. A woman came to my car and said cancel your order I have been waiting here 2 hours for mine. I went online and cancelled my order which is not showing cancelled but delayed and my payment is still pending. I went in Walmart and bought all of the groceries I ordered. It is now 7pm my family is extremely hungry and my 4/6 year olds are tired. Why do you continue to offer a service you can not fulfill? You are wasting peoples time and holding their money. I saw so many employees in the store basically do g nothing. I was told there was one person working that could take orders to the cars. Walmart what is going on??? Order # ***************Business Response
Date: 09/22/2022
Walmart received a Better Business Bureau complaint from ***** ****** regarding their recent contact. We thank you for the opportunity to address Mr. ******'s concerns and appreciate the time they have taken to provide us with their feedback and comments.
After Walmart received Mr. ******'s complaint, we reviewed their account and order history. On September 6th, 2022, Mr. ****** placed an online delivery order scheduled for delivery that same day. The order was delayed and on September 7th Mr. ****** called the store multiple times before being answered. When Mr. ****** got an associate on the phone, they were told that the pick up and delivery department has been behind all week. Mr. ******'s asked if they could pick up their order instead and was told they could. After arriving to the store, the pick up parking spots were full and there was a long wait. Mr. ****** cancelled their online order and proceeded to shop for their groceries in store. On September 15th, a full refund was issued for the cancelled order. We also reached out to store leadership to address the store's performance and take corrective action. Store leadership reached out to Mr. ****** to hear their concerns and received no response. As such, Walmart considers this matter closed.
Again, we thank Mr. ****** for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartBusiness Response
Date: 09/24/2022
Walmart received ***** ******'s rebuttal arising from their original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to their claim.
We received Mr. ******'s email response and appreciate the feedback they have given. Mr. ******'s feedback is taken seriously and will be used to help improve the customer experience. At this time Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 09/26/2022
Better Business Bureau:
They didn’t do anything but sure.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:09/07/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Once again.I have been charged on my credit card for unauthorized amounts. ThIs is the third time that Walmart enrolled me in a membership without my permission!Upon receiving the welcome email for membership immediately called and was told that my membership was canceled and there would be no charges. However despite my call, This is the third time and $98. charge appeared on my credit card statement! I have spent hours , upon hours speaking to supervisors ,incompetent reps, and now it happened again! I was also given a promo card code..the order went through, and then I see that I although the order went through with the code being applied, I additionally, charged for the same amount -again unauthorized .I was then connected to a supervisor, Iris, who claimed that she could do nothing regarding the unauthorized charges! This is absolutely scandalous on Wallmart’s part.I am presently on the phone on hold w Walmart for over an hour and 20 minutes trying to resolve this.Fourth representative and fourth time disconnected!Business Response
Date: 09/21/2022
Walmart received a Better Business Bureau complaint from **** ********* regarding their recent contact. We thank you for the opportunity to address Ms. *********'s concerns and appreciate the time they have taken to provide us with their feedback and comments.
After Walmart received Ms. *********'s complaint, we reviewed their account and order history. On multiple occasions, Ms. ********* was enrolled as a Walmart+ member without their knowledge. We issued complete refunds for each membership and after further review we found that the free delivery option was selected at check out when Ms. ********* was placing their orders. This option enrolls customers in a 30-day Walmart+ membership trial. If the free membership trial is not cancelled before it ends, customers will be charged to stay enrolled. We have shared this feedback with the appropriate teams so that it may be considered for future updates. As such, Walmart considers this matter closed.
Again, we thank Ms. ********* for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 09/21/2022
Complaint: ********
I am rejecting this response because:
This Action which which is practiced by Walmart,I feel is still is unethical.? I shouldn’t be any unauthorized charges on the credit card, period, especially when an Order is placed & I make a request NOT to enroll in membership.it should be honored. As I have stated, this is not the first time, and it takes hours trying to resolve the situation. God knows how many customers they do this to,while Walmart accounts keep collecting unauthorized money ! it takes at least 6 to 8 weeks for my credit card to issue a credit for the charges that Walmart placed on my card! Yes, the issue is resolved because of my efforts and determination. Yet I guarantee if or when I order again it’s gonna be a repeat performance by Walmart! **** *********Initial Complaint
Date:09/07/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mu husband ordered 4 Tires from Walmart.com Order# *************** on 7/25 and we were charged $542.00 on our credit card. We were called a week later saying only 3 tires came and they have no idea when the 4th one was coming. My husband was advised by the auto center to cancel and reorder, Which he did. He ordered 4 new tires, those was delivered and picked up already. We been calling Walmart customer service for a refund on our money, calling about 7 times already. Each time we are put on hold for a long time, we are cut off many times, we are told different things, and we also spoke to supervisors and still no resolution. Each time we call back they make us explain things over again and claim that we never call them and has no notes from previous calls. We do not care about the aweful customer service provided to us but we need are money back and refunded. Wd will never do business with walmart again.Business Response
Date: 09/21/2022
Walmart received a Better Business Bureau complaint from ******* **** ***** regarding their recent contact. We thank you for the opportunity to address Ms. *****'s concerns and appreciate the time they have taken to provide us with their feedback and comments.
After Walmart received Ms. *****'s complaint, we reviewed their account and contact history. On July 24th, 2022, Ms. ***** and her husband placed an online order for 4 tires. A week later, they were notified that only 3 of the tires had arrived. Ms. and Mr. ***** were advised by a store associate to cancel their order and re-order the 4 tires. The original order could not be cancelled as it was already complete and Ms. and Mr. ***** were charged. On September 6th, 2022, a refund was issued for 1 tire that never arrived. On September 12th, a refund was issued for the remaining 3 tires. As such, Walmart considers this matter closed.
Again, we thank Ms. ***** for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartInitial Complaint
Date:09/07/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tuesday, August 23rd 2022 I placed an order on Walmart.com for a tv and an xbox console order # ***************. To my suprise the console was out for delivery the same day, however it was not able to be delivered. I was contacted by the delivery driver and advised that she could not leave the item without a signature and she would be returning it to the store. I immediately called 1-800-walmart to discuss when the item would be reshipped and was advised that I could pick the item up at the store and I was given the location. I picked the item up at aproximately 9:30pm and the next day, when I hooked the item up, it did not work. I returned to the store where they advised that I could not return the item as it was still showing as not delivered in their system. Walmart had made an error and not changed the item from being shipped to a pick up. After 4 hours in the strore, they advised that they would escalate the issue and would have a resolve in 24-48hrs. a few days go by so I call walmart customer service to follow up and they advise there is no escalation on record and to return the item to the store and request a "manual refund". I returned to the strore and after 3 more hours they advised that they would submit another escalation. a few more days go by and I contact walmart again, only to be advised that another escalation would be submitted as there was no record of an escalation in their system. I called again today, two weeks since the purchase date, customer service advised that they would issue a refund and a return label, however I only received $106 of the $533 and no return label. I called back and was advised again that an escalation needs to be submitted to receive a refund. I am currently stuck with a $533 paper weight and my money being held hostage due to an error made by Walmart and have gotten no where with customer service. Once resolved, I have no desire to make any future purchases with Walmart and will advise my friends and family the same.Business Response
Date: 09/21/2022
Walmart received a Better Business Bureau complaint from ******* **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ****’s complaint, we reviewed his account and order history. On September 8, 2022, Mr. **** was refunded $427.14. At this time Mr. **** has been fully refunded for his Xbox console. As such, Walmart considers this matter closed.Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartInitial Complaint
Date:09/07/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walmart.com has not fulfilled order **************. Solely 5 of 6 quantities were received and therefore $69.98 should be credited back. I returned the 5 quantities on 12/19/21 as I did not receive the six quantities. Shortly after the Walmart.com account was closed due to return policy. I also continue to get charged for Walmart+ membership without being able to use it. I called Walmart customer service on 12/27/21 and 2/4/22 and they did not resolve the $69.98 refund issue nor the continued Walmart+ membership charges after the account was closed. I would like all Walmart+ membership charges credited as account was closed and I was unable to use the membership. Finally, I would like my Walmart.com account reinstated.Business Response
Date: 09/21/2022
Walmart.com
received a Better Business Bureau complaint from ****** ***** regarding his recent contact. We thank you for the
opportunity to address Mr. *****’s concerns and appreciate the time he has
taken to provide us with his feedback and comments.
After Walmart.com received Mr. *****’s complaint, we
reviewed his account and order history. Our account review team has reviewed
the account in detail and has determined the account should be reopened. A
refund for $69.89 has been processed on the item that was not received. The
Walmart Plus membership has been cancelled and a refund of $77.70 and $12.95
has been processed for the prior seven months’ worth of membership charges. As
such, Walmart.com considers this matter closed.
Again,
we thank Mr. *****’s for his feedback and comments. If either of you has any
further questions or comments, please feel free to contact us.
Sincerely,
*****
Walmart
Executive EscalationsCustomer Answer
Date: 09/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:09/06/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walmart sold us a barstool that I cannot sit on. The stool has a padding that collapses when sitting on it, so that I am sitting on the the ridge/frame, not the padding. The bar for your feet is not suitable for foot pressure. It is not at all conducive to resting your feet on it. The chair can be sat on for not more than 15 minutes. Sold by Walmart.com Bar code # ************ Cheyenne . Poorly designed and poorly constructed. Not constructed for comfort.
For $ 50.00 you should be comfortable.
Refund.Customer Answer
Date: 09/07/2022
I am 79 years old, with COPD, and during this Pandemic, I am mortified that you would require a receipt, when my on line order is recorded in Walmart's records.
I am very tired of Walmart trying every way to obscure the problem. I am having back and leg pains from sitting tin the chair longer than 10 minutes.
Is that how Walmart treats their elderly customers? This is a PANDEMIC, and by virtue of the fact that Gov. Gavin Newsom in his Executive Order N-41-20, long time customers(elderly Californians) should be helped if they ask, and try to help them because of a Pandemic, Inflation, etc. All that we have no control over. I hope this complaint will be posted to alert other elderly consumers to watch for exploitation on Walmart's part. It's bad enough that they are price gauging, but to take advantage in other ways is unconscionable.
***** ********* Age 79
Business Response
Date: 09/14/2022
Walmart.com
received a Better Business Bureau complaint from ***** ********* regarding her recent contact. We thank you for the
opportunity to address Ms. *********’s concerns and appreciate the time she has
taken to provide us with her feedback and comments.
After Walmart.com received Ms. *********’s complaint,
we reviewed her account and order history. We have confirmed the return period
ended 90 days after the date of purchase. Ms. ********* confirmed that she
purchased the item approximately three years ago. This return period provides
consumers time to review the product, confirm imperfections, and validate the
item is as expected. Concerns discovered after the initial return period are
considered manufacturing defects. Most products provide a warranty through the
manufacturer to cover these defects. Due to the age of the order, we cannot
process any refunds or replacements. As such, Walmart.com considers this matter
closed.
Again,
we thank Ms. ********* for her feedback and comments. If either of you has any
further questions or comments, please feel free to contact us.
Sincerely,
*****
Walmart
Executive EscalationsInitial Complaint
Date:09/02/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called 5 times and no answer until the 6th ring and 2nd voicemail left to pick up item and waited 30 minutes for my pickup order which is ridiculous, I almost went inside but I’m very disappointed and want my money back for order-***************Business Response
Date: 09/13/2022
Walmart received a Better Business Bureau complaint from Ms. ********** regarding her recent contact. We thank you for the opportunity to address Ms. **********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. **********’s complaint, we reviewed her account and order history. Upon review, we show she has already received her refund for this order. We have also provided her with a one-time courtesy promotion code in which she used on her next order. As such, Walmart considers this matter closed.
Again, we thank Ms. ********** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** **********Initial Complaint
Date:09/02/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is in regard to 2 different online orders to Walmart.com The items i ordered stated they could be returned to the STORE within 30 days, free returns. I tried to return 3 of the items to the store Aug 30, 2022 but was told it was purchased from a 3rd party seller and they could not refund the money. Said i had to contact the seller and send the items back via mail. This is not the return policy stated on the website. It said i could return them to the store. I would not have ordered the items had i known this. I checked every single item i ordered to make sure i could return it to the store.
The order numbers are:
**************** on Aug 14, 2022 $170.24
**************** on Aug 24, 2022 $155.32
I want to be able to return these to the store as stated on the websiteBusiness Response
Date: 09/13/2022
Walmart received a Better Business Bureau complaint from ****** ***** regarding her recent contact. We thank you for the opportunity to address Ms. ***** concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. *****’s complaint, we reviewed her account and order history. We escalated this concern to our store who has contacted Ms. ***** and completed her returns. At this time, all refunds have been issued. As such, Walmart considers this matter closed.
Again, we thank Ms.***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****
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