Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal-Mart

  5335 Highway 280 Birmingham, AL 35242

• 

  Wal-Mart Stores, Inc.

  112 Carroll Island Rd Middle River, MD 21220-2208

• 

  Wal-Mart Stores, Inc.

  1811 Monocacy Blvd Frederick, MD 21701-4728

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  Wal-Mart Stores, Inc.

  2701 Port Covington Dr Baltimore, MD 21230-5004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Walmart Plus annual member. The last few times that I have ordered groceries I was hit with a significant delay. This is a huge inconvenience and Walmart doesn't seem to be doing anything about it. Walmart already has my money since I paid up for the year but they aren't interested in providing adequate customer service.

  

  Business Response

  Date: 09/08/2022

  Walmart received a Better Business Bureau complaint from Ms. ******* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****' concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms.*****' complaint, we reviewed her account and order history. We see that Ms. ***** has had a few orders that have been successfully delivered. We have called and emailed Ms. ***** to discuss this case, however, we have not had any response at this time. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  
  Sincerely,
  *******
  Walmart

• Initial Complaint

  Date:08/18/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are Walmart+ members (Account "The ***s" login ************@gmail.com. We have been using the Walmart delivery service for many months and recently had two experiences that need a further resolution than customer support has been able to provide.
  
  The first is order number **************** in which we received a completely different customer's order. Calling customer service issued a prompt refund and kindly added the items back to the online cart. However, this only partially resolved the issue as a new order would have to be placed and couldn't be delivered until the next day. Thankfully, the driver realized and returned with our order an hour later. We have since contracted Walmart about this, wanting to be re-charged for this order. This is apparently pending.
  
  The more recent mix-up was order **************** just today. The order was missing several bags, totaling over $50 of items. Again, a prompt refund was issued, but we had to run to the store to get these items as reordering would have meant delivery tomorrow.
  
  In both cases, our items were out there somewhere. However, we only could contact Walmart customer service, who could only issue a refund. Once the order was delivered, the "contact driver" option on the delivery tracker goes away.
  
  We will immediately resume using the "I will sign for my order" option and begin checking the order.
  
  Desired resolution:
  1. When we used the "I will sign for my order" option before, most of the time the driver would leave the order anyways without us signing. Please make sure this isn't an option. Maybe give the customer a pin that is needed to give the driver.
  
  2. Allow customers to contact a driver or the Walmart store after delivery to get missing items redelivered.
  
  3. Instead of a refund for missing items, when store and driver cannot resolve, place a same day delivery order of the missing items.
  
  4. Provide status of re-charge for order ****************. We want to pay for the items we got!

  

  Business Response

  Date: 09/21/2022

  Walmart.com
  received a Better Business Bureau complaint from ******** *** regarding his recent contact. We thank you for the
  opportunity to address Mr. ***’s concerns and appreciate the time he has taken
  to provide us with his feedback and comments. 
   
  After Walmart.com received Mr. ***’s complaint, we
  reviewed his account and order history. We have recharged Mr. *** for the order
  that he received. We have submitted his suggestions to the appropriate team for
  review. As such, Walmart.com considers this matter closed. 
   
  Again,
  we thank Mr. *** for his feedback and comments. If either of you has any
  further questions or comments, please feel free to contact us.
   
   
  Sincerely,  
  ***** 
  Walmart
  Executive Escalations

  

  Business Response

  Date: 09/22/2022

  Walmart.com
  received ******** *** rebuttal arising from his original Better Business
  Bureau complaint. We regret that we were unable to provide a satisfactory
  resolution to his concern and appreciate his additional feedback.
  
  At
  this time, our response remains unchanged and Walmart.com considers this matter
  closed. If either of you have any further questions or comments, please feel
  free to contact us.  
  
  Sincerely, 
  
  ***** 
  Walmart
  Executive Escalations 

  Customer Answer

  Date: 09/22/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I appreciate Walmart's attention in this matter and will contact again if the issues reoccur.  I understand that Walmart has passed on my feedback and I hope it is used to improve the customer experience.
  
  
  
  Sincerely,
  
  
  
  ******** ***

• Initial Complaint

  Date:08/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ***********
  
  We ordered 7 of the Normosol-R Electrolyte Bags for our dog Max. A number of the bags didnt work correctly. It was impossible to administer. Horrible electrolyte bags. We emailed quite a while back and never received a reply. We want a reimbursement for this purchase ($49.91).

  

  Business Response

  Date: 09/23/2022

  Walmart received a Better Business Bureau complaint from*Ms. ***** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******s concerns and appreciate the time she has taken to provide us with her feedback and comments.*
  *
  After Walmart received Ms.********’s complaint, we reviewed her account and order history.*We were unable to find the order that she was referring to. We have requested more information, however, at this time we have not received a response. As such, Walmart considers this matter closed.*
  
  Again, we thank Ms.******** *for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
  *
  Sincerely,**
  *******
  Walmart

• Initial Complaint

  Date:08/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/11/22 i placed an online order for
  delivery to my air bnb, this order was canceled for no reason. I replaced the
  order to be delivered on 8/12/22 which was confirmed and the money taken from
  my account. When we arrived to the air bnb we had to be switched houses due to
  safety issues. I contacted walmart immediately via telephone and a woman who
  spoke broken English assisted me. She told me my order had attempted to be
  delivered, but the delivery driver was having difficulty because i had ordered
  frozen items, because i had ordered frozen items my order could not be
  canceled, the address could not be updated, and the delivery time would be
  pushed back 1-2 hours. I, frustrated and pregnant, hung up the phone after the
  woman told me there was nothing that could be done. My friend called back at
  4:44 p.m. where she was told the order was canceled, and th emoney would be
  returned to my card within 48 hours ($418 order!) She was told that the order
  would not be delivered. At 4:58 pm i received an email saying that my food was
  delivered at 4:40 p.m.. 4 minutes before the order was said to be delivered. In
  the interim between 4:40 pm. And 4:58 pm i received another email saying my
  order was delayed and would not be delivered until 4:27 p.m. the groceries
  allegedly were delivered, however the air bnb that it was delivered to was in a
  bad neighborhood, and the food was rummaged through by the time we got back
  there. Had walmart communicated properly we could have arranged to meet the
  driver at the previous house, but incorrect information continued to be given causing
  my groceries to be delivered to the wrong address and to be stolen. I would
  like a full refund of my groceries for this order. I am a walmart + customer
  and use the service weekly at the least. This is unacceptable.

  

  Business Response

  Date: 09/25/2022

  Walmart.com
  received a Better Business Bureau complaint from ****** ******** regarding her recent contact. We thank you for the
  opportunity to address Ms. ********’s concerns and appreciate the time she has
  taken to provide us with her feedback and comments. 
   
  After Walmart.com received Ms. ********’s complaint,
  we reviewed her account and order history. We are unable to update or change an
  address after an order has been placed. We were able to verify that the order
  was delivered to the address on the order. Ms. ******** would need to dispute
  the charges with her financial institution if she did not receive the entirety
  of the order. We will work with her financial institution to investigate the
  issue. As such, Walmart.com considers this matter closed. 
   
  Again,
  we thank Ms. ******** for her feedback and comments. If either of you has any
  further questions or comments, please feel free to contact us.
   
   
  Sincerely,  
  ***** 
  Walmart
  Executive Escalations 

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My online account at Walmart.com was compromised. I found out the same day and immediately cancelled my order and cancelled my debit card. Walmart customer service said that they could not cancel all of my order in time however I would be refunded for the charge because the address it was sent to was not my address and I do not even live in the state. Now the Walmart fraud team is saying that I am responsible for the charge

  

  Business Response

  Date: 08/25/2022

  Walmart received a Better Business Bureau complaint from Ms.
  ******* regarding her recent contact. We thank you for the opportunity to
  address Ms. ******* concerns and appreciate the time she has taken to provide
  us with her feedback and comments.
  
  After Walmart received Ms. *******’s complaint, we reviewed
  her account and order history. When fraud is reported, we refer customers back
  to their financial institution to report unauthorized activity. In addition to
  legal reporting, most financial institutions offer fraud protection to replace
  funds pending investigation. The bank will contact our fraud team to request
  additional information, and we will work with them to investigate charges. This
  aligns with our Terms of Use as outlined below:
  
  You are solely responsible for maintaining the
  confidentiality and security of your account including username, password, and
  PIN. Walmart is not responsible for any losses arising out of the unauthorized
  use of your account. You agree that Walmart does not have any responsibility if
  you lose or share access to your device. Any agreement between you and the
  issuer of your credit card, debit card, or other form of payment will continue
  to govern your use of such payment method on the Walmart Sites.
  
  Our agents correctly referred Ms. ******* to her financial
  institution to open a dispute. The dispute was opened by her bank and a
  determination has been made and reported back to the bank. As such, Walmart
  considers this matter closed.
  
   Again, we thank Ms.*******for
  her feedback and comments. If either of you has any further questions or
  comments, please feel free to contact us. 
  
  Sincerely,
  Justin
  Walmart

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1, 2022 I learned of an email notification informing me that my Walmart account has been deactivated. The email suggests a Terms and Condition violation however there have not been any such violations. There was no additional information provided or detail pertaining to findings in support of this action. I have reviewed the Terms and Conditions and have not breached any of the agreement terms. The email also indicated that I would not be able to return items previously purchased online. I have also re-reviewed the return policy along with the customer satisfaction guidelines, not of which I have violated.
  I am a dedicated Walmart customer and have utilized online shopping services for a number of years to meet the demands of a busy lifestyle as a military member, public servant, single parent, working mother, and event planner. As you might imagine, as a military member and parent of 3 college students, online shopping affords an irreplaceable convenience.
  I recently returned from military service and do in fact have items that are in need of return however since the account deactivation I am not able to access any of my purchase history to include purchase receipts. I am concerned that my ability to return items purchased online to a Walmart store location prior to the account deactivation has been revoked.
  It seems there has been an error or misinterpretation of data and I would like to request that this matter be revisited and that I be contacted with details pertaining to the decision in hopes of rectifying this misunderstanding and my Walmart account being restored/reactivated. At the very least, I should be able to return items purchased prior to the account deactivation.
  This is a very unfortunate corporate decision made at the customer expense.

  

  Business Response

  Date: 08/26/2022

  Walmart.com received a Better Business Bureau complaint from Ms. ***** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  

  Walmart.com received Ms. *******’s complaint and has reviewed her contact and account history.
  On August 12, 2022, Ms. ******* received an account deactivation notification for violation of its Terms of Use due to returns violation.
  After careful review of the account with the email address ***********@gmail.com, we have untagged and reopened Ms. *******s account on 08.24.22
  

  We have reached out to Mr. *******’s on 08.26.2022 and provided the information.
  

  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  

  Sincerely,
  *******

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I randomly received a notice that my account was deactivated without any reason or warning. I would like an explanation as to why this happened and to know when my account would be restored. I feel like I am being penalized for now choosing to return products that I no longer want or need. If there is another reason, I would like to know. Furthermore, I added additional gift cards to my account that I now no longer have access to and should be provided to me. Please restore my account. I placed a refund request yesterday and noticed that the account was closed today. Email states I violated their terms of use regarding returns which is vague and does not explain nor did they give me a warning or reasoning.

  

  Business Response

  Date: 08/25/2022

  Walmart.com
  received a Better Business Bureau complaint from Mr. ******* *******’s concern
  regarding his recent contact. We thank you for the opportunity to address Mr. ******’s
  concerns and appreciate the time he has taken to provide us.
  

  After Walmart.com
  received Mr. *******’s complaint, we reviewed his account and order history.
  Mr. ******’s account was deactivated due to returns.
  

  We had reached out
  to Mr. ******* on 08.25.22 and advised his Walmart account has been cleared
  

  Again, we thank Mr.
  ******* for his feedback and comments. If either of you has any further
  questions or comments, please feel free to contact us.
  

  Sincerely,
  *******

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two major issues:
  1) For the 3rd time today in the past few months I have placed large grocery delivery orders and received (at best) 1/5th of what I ordered (today's order was supposed to contain 120 items and we received 38). They charged me for it so it's not even an "unavailable items" situation so someone has either taken a large portion of these orders or the store is not actually sending them. Customer support is limited help - they'll refund everything but no matter how much I press I can't get to any better understanding of why this is occurring. The store itself doesn't answer the phone. Meanwhile, I am repeatedly having to spend an hour working out the missing items with the reps. and no one seems to care to fix whatever is causing this issue. I know a gigantic company like Wal-Mart doesn't have to steal money from people on individual orders but these occurrences - just not sending huge portions of orders - is flat out attempting to steal from me.
  2) The grocery folks (maybe at this particular location only, idk) are WAY too comfortable sending expired food. We request refunds for the expired food but Wal-Mart's automated refund system now actually expects you to return the items to the store. How does this make any sense? You sent me expired perishable food so now 1) I'm out the item I needed, 2) I'm expected to drive to the store to deliver to you expired food in order to receive my refund? Again, it's bordering on stealing. Sending out known defective products and then creating obstacle for their return/refund.

  

  Business Response

  Date: 08/26/2022

  Walmart.com received a Better
  Business Bureau complaint from Ms. ****** ********* regarding her recent
  contact. We thank you for the opportunity to address

  Ms. *********’s concerns
  and appreciate the time she has taken to provide us with her feedback and
  comments.

  Walmart.com received Ms. *********
  s complaint and has reviewed her contact and account history.

  Ms. ********* expressed her
  concerns with missing items from her orders. The store contacted Ms. *********
  and addressed the issue.
  

  Again, we thank Ms. ********* for
  her feedback and comments. If either of you has any further questions or
  comments, please feel free to contact us.
  

  Sincerely,
  *******
  

  
  

  

  Business Response

  Date: 09/06/2022

  
  Walmart.com received ******n ********* rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback. 
  At this time, our response remains unchanged and Walmart.com considers this matter closed. 
  
  Ms. ********* can reply to the email and request a call back from the store manager. If either of you have any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  *******
  Walmart.com

  Customer Answer

  Date: 09/06/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  It's not a response. They have nothing further to say regarding the matter so there is nothing from my perspective to "accept" as a response.

  
  
  Sincerely,
  
  
  
  ******n *********

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walmart sold me defective mini bikes and all efforts to get them repaired by the manufacturer which was Coleman powersport seemed painfully impossible. They sent me to a service center that only fixed land mowers and the service center had no clue on fixing mini bikes. After the service center did a diagnostic and found out they couldn't repair the mini bikes Coleman told the service center it would be 30 days before they could get paid 300.00 for a diagnostic test and as a result the service center refused to release the mini bikes to me due to non payment of the diagnostic fee. I reached out to Coleman powersport and asked them if they would reimburse me for the diagnostic fee if I paid the service center due to time restraints with the return of the product and they said no. This product was sold to me by Walmart and Walmart is who I paid 1500.00 to for the mini bikes so I returned the mini bikes back to Walmart supercenter in Riverdale ga and explained to them what happened and an assistant mgr there advised me she would have the store mgr contact me back by Friday the following week to discuss the issue. I left the Mini bikes at the Riverdale store on highway 85 in Jonesboro and that mgr was in receipt of the merchandise being returned but I never received a call back and they have refused to refund my money though they have taken the mini bikes back. My bank disputed the charges but Walmart has refused to refund my money even though the merchandise is in their Riverdale store and not in my possession. I want a full refund of my purchase price due to a service failure and selling me merchandise that was defective and unsafe to utilize.

  

  Business Response

  Date: 08/11/2022

  Walmart received a Better Business Bureau Case for ***** ******* regarding a refund concern. We would like to thank you for the opportunity to address Mrs. *******'s concern. 
  
  On August 11, 2022, we were able to issue a refund for Mrs. *******'s order. The money should go back to her original payment method in 7-10 business days. 
  
  Again, we would like to thank Mrs. ******* for her comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart Executive Escalations 

• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four boxes of baseball cards for my son on 7/30/22 at WalMart #79 in Joplin, MO. My son did not like the cards (he is 11 years old). I attempted to return the boxes which were still unsealed. I was informed that it is not allowed according to Wal Mart return policy. The policy was not posted in the store where the trading cards are located, the policy is also not posted at the Return Center in the WalMart location. The posted policy in the store did have a number of items that can not be returned, but tradings cards are not listed. I was informed by the acting store manager that I should have gone to the WalMart website to read the return policy before I purchased the cards. I believe that a sign should have been posted or I should have been informed when I purchased the cards that they could not be returned. The receipt has no mention that the items can not be returned. Wal Mart has a liberal return policy and I presented the receipt with my purchase and I was unsatisfied with the customer service of Wal Mart #97 in Joplin,Mo. I would not have purchased the trading cards if I had known they could not be returned. I called the WalMart return customer service and I was not given any reason as to why the cards could not be returned. The purchase total was $145.60. I would like to receive a refund and return the cards. I appreciate any help you can provide. I do believe they should be required to either post their no return policy near the item in the store or inform the customer at the time of purchase.

  

  Business Response

  Date: 08/12/2022

  Walmart received a Better Business Bureau Case for ***** ******** regarding the purchase of baseball cards. We would like to thank you for the opportunity to address Mr. ********' concern. 
  
  On August 12, 2022, the Store Manager was able to contact Mr. ******** to apologize for his experience. The Manager has also offered to provide Mr. ******** with a gift card as reimbursement for the gift cards. 
  
  Again, we would like to thank Mr. ******** for his comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  ******* 
  Walmart Executive Escalations 

  Customer Answer

  Date: 08/13/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********