Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,872 total complaints in the last 3 years.
- 5,712 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/07/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tuesday, August 23rd 2022 I placed an order on Walmart.com for a tv and an xbox console order # ***************. To my suprise the console was out for delivery the same day, however it was not able to be delivered. I was contacted by the delivery driver and advised that she could not leave the item without a signature and she would be returning it to the store. I immediately called 1-800-walmart to discuss when the item would be reshipped and was advised that I could pick the item up at the store and I was given the location. I picked the item up at aproximately 9:30pm and the next day, when I hooked the item up, it did not work. I returned to the store where they advised that I could not return the item as it was still showing as not delivered in their system. Walmart had made an error and not changed the item from being shipped to a pick up. After 4 hours in the strore, they advised that they would escalate the issue and would have a resolve in 24-48hrs. a few days go by so I call walmart customer service to follow up and they advise there is no escalation on record and to return the item to the store and request a "manual refund". I returned to the strore and after 3 more hours they advised that they would submit another escalation. a few more days go by and I contact walmart again, only to be advised that another escalation would be submitted as there was no record of an escalation in their system. I called again today, two weeks since the purchase date, customer service advised that they would issue a refund and a return label, however I only received $106 of the $533 and no return label. I called back and was advised again that an escalation needs to be submitted to receive a refund. I am currently stuck with a $533 paper weight and my money being held hostage due to an error made by Walmart and have gotten no where with customer service. Once resolved, I have no desire to make any future purchases with Walmart and will advise my friends and family the same.Business Response
Date: 09/21/2022
Walmart received a Better Business Bureau complaint from ******* **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart received Mr. ****’s complaint, we reviewed his account and order history. On September 8, 2022, Mr. **** was refunded $427.14. At this time Mr. **** has been fully refunded for his Xbox console. As such, Walmart considers this matter closed.Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
*******
WalmartInitial Complaint
Date:09/07/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walmart.com has not fulfilled order **************. Solely 5 of 6 quantities were received and therefore $69.98 should be credited back. I returned the 5 quantities on 12/19/21 as I did not receive the six quantities. Shortly after the Walmart.com account was closed due to return policy. I also continue to get charged for Walmart+ membership without being able to use it. I called Walmart customer service on 12/27/21 and 2/4/22 and they did not resolve the $69.98 refund issue nor the continued Walmart+ membership charges after the account was closed. I would like all Walmart+ membership charges credited as account was closed and I was unable to use the membership. Finally, I would like my Walmart.com account reinstated.Business Response
Date: 09/21/2022
Walmart.com
received a Better Business Bureau complaint from ****** ***** regarding his recent contact. We thank you for the
opportunity to address Mr. *****’s concerns and appreciate the time he has
taken to provide us with his feedback and comments.
After Walmart.com received Mr. *****’s complaint, we
reviewed his account and order history. Our account review team has reviewed
the account in detail and has determined the account should be reopened. A
refund for $69.89 has been processed on the item that was not received. The
Walmart Plus membership has been cancelled and a refund of $77.70 and $12.95
has been processed for the prior seven months’ worth of membership charges. As
such, Walmart.com considers this matter closed.
Again,
we thank Mr. *****’s for his feedback and comments. If either of you has any
further questions or comments, please feel free to contact us.
Sincerely,
*****
Walmart
Executive EscalationsCustomer Answer
Date: 09/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:09/06/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walmart sold us a barstool that I cannot sit on. The stool has a padding that collapses when sitting on it, so that I am sitting on the the ridge/frame, not the padding. The bar for your feet is not suitable for foot pressure. It is not at all conducive to resting your feet on it. The chair can be sat on for not more than 15 minutes. Sold by Walmart.com Bar code # ************ Cheyenne . Poorly designed and poorly constructed. Not constructed for comfort.
For $ 50.00 you should be comfortable.
Refund.Customer Answer
Date: 09/07/2022
I am 79 years old, with COPD, and during this Pandemic, I am mortified that you would require a receipt, when my on line order is recorded in Walmart's records.
I am very tired of Walmart trying every way to obscure the problem. I am having back and leg pains from sitting tin the chair longer than 10 minutes.
Is that how Walmart treats their elderly customers? This is a PANDEMIC, and by virtue of the fact that Gov. Gavin Newsom in his Executive Order N-41-20, long time customers(elderly Californians) should be helped if they ask, and try to help them because of a Pandemic, Inflation, etc. All that we have no control over. I hope this complaint will be posted to alert other elderly consumers to watch for exploitation on Walmart's part. It's bad enough that they are price gauging, but to take advantage in other ways is unconscionable.
***** ********* Age 79
Business Response
Date: 09/14/2022
Walmart.com
received a Better Business Bureau complaint from ***** ********* regarding her recent contact. We thank you for the
opportunity to address Ms. *********’s concerns and appreciate the time she has
taken to provide us with her feedback and comments.
After Walmart.com received Ms. *********’s complaint,
we reviewed her account and order history. We have confirmed the return period
ended 90 days after the date of purchase. Ms. ********* confirmed that she
purchased the item approximately three years ago. This return period provides
consumers time to review the product, confirm imperfections, and validate the
item is as expected. Concerns discovered after the initial return period are
considered manufacturing defects. Most products provide a warranty through the
manufacturer to cover these defects. Due to the age of the order, we cannot
process any refunds or replacements. As such, Walmart.com considers this matter
closed.
Again,
we thank Ms. ********* for her feedback and comments. If either of you has any
further questions or comments, please feel free to contact us.
Sincerely,
*****
Walmart
Executive EscalationsInitial Complaint
Date:09/02/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called 5 times and no answer until the 6th ring and 2nd voicemail left to pick up item and waited 30 minutes for my pickup order which is ridiculous, I almost went inside but I’m very disappointed and want my money back for order-***************Business Response
Date: 09/13/2022
Walmart received a Better Business Bureau complaint from Ms. ********** regarding her recent contact. We thank you for the opportunity to address Ms. **********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. **********’s complaint, we reviewed her account and order history. Upon review, we show she has already received her refund for this order. We have also provided her with a one-time courtesy promotion code in which she used on her next order. As such, Walmart considers this matter closed.
Again, we thank Ms. ********** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** **********Initial Complaint
Date:09/02/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is in regard to 2 different online orders to Walmart.com The items i ordered stated they could be returned to the STORE within 30 days, free returns. I tried to return 3 of the items to the store Aug 30, 2022 but was told it was purchased from a 3rd party seller and they could not refund the money. Said i had to contact the seller and send the items back via mail. This is not the return policy stated on the website. It said i could return them to the store. I would not have ordered the items had i known this. I checked every single item i ordered to make sure i could return it to the store.
The order numbers are:
**************** on Aug 14, 2022 $170.24
**************** on Aug 24, 2022 $155.32
I want to be able to return these to the store as stated on the websiteBusiness Response
Date: 09/13/2022
Walmart received a Better Business Bureau complaint from ****** ***** regarding her recent contact. We thank you for the opportunity to address Ms. ***** concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart received Ms. *****’s complaint, we reviewed her account and order history. We escalated this concern to our store who has contacted Ms. ***** and completed her returns. At this time, all refunds have been issued. As such, Walmart considers this matter closed.
Again, we thank Ms.***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartCustomer Answer
Date: 09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:08/29/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: August 27th 2022 Order#:****************. I have ordered from Walmart before and many places before. I was to receive my order on the 28th and the 29th. They said they delivered the order but when I checked my security cameras and with my neighbors they said they don’t know anything. MY ORDER was not delivered and there must have been a huge mistake because it says it has I’ve waited so long and still have not received anything. I can not believe that another of my order is lost. I need a refund for this recurring problem and I know that I will never shop with Walmart.com and even tell all of my 2.1 million followers about this problem. I need my money back thank you.Business Response
Date: 09/10/2022
Walmart received a Better Business Bureau complaint from **** ***** regarding their recent contact. We thank you for the opportunity to address Mr. *****'s concerns and appreciate the time they have taken to provide us with their feedback and comments.
After Walmart received Mr. *****'s complaint, we reviewed their account and order history. On August 27th 2022 Mr. ***** placed an online order for 3 items; a phone case, leather journal, and a pen set. The order was scheduled to be delivered in 2 parts on the 28th and 29th by FedEx. Mr. ***** was notified that the delivery had been completed, however, the items never arrived to Mr. *****. On September 1st, we issued a complete refund for the order. We reached out to Mr. ***** to confirm the refund was received and got no response. As such, Walmart considers this matter closed.
Again, we thank Mr. ***** for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
WalmartInitial Complaint
Date:08/25/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On aug 15th 2022 on walmart.com i saw a magnetic rowing machine and the ad stated it had a max user weight of 350 lbs, since i'm a big man i ordered it, as both my wife and i would be using it, my wife used her debit card to order it, ON fri aug 19th we received it in mail, i read instructions and it stated the max user weight was 297 lbs, so i had to initiate a return as it was not heavy enough. The next day i contacted 1 800 WALMART THEIR CUSTOMER SERVICE NUMBER, and explained to them i needed a prepaid return label at no cost to us as it was stated to us on their website it held a max weight of 350lbs, NOT 297 as stated in the manual, i was told by ***** their rep that since the item was from a 3rd party vendor, that seller would be responsible for issuing the return label, to which i responded we paid walmart and thought walmart should be responsible, i was told i had to wait 48 hrs for POOBOO HIGH END FITNESS the seller to contact us. when POOBOO contacted us they contacted us 4 x to ask if they gave us money, that we'd keep the rower, at each time we refused and said we need the return label and a full refund, we felt they were not taking it seriously and were very frustrated. We called 1 800 walmart once again explaining to them what happened, with all that all i was told was we'll contact POOBOO and tell them to send you the label and give us a full refund, around and around we go, what a nightmare, please help.thank youBusiness Response
Date: 09/13/2022
Walmart.com received a Better Business Bureau
complaint from ******* ******** regarding his recent contact. We thank
you for the opportunity to address Mr. ********s’s concerns and appreciate the
time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. ********’s
complaint, we reviewed his contact history. Per Mr. ********, he received an
item with an incorrect description.We had reached out to Mr. ******** on 09.12 22
to get more information but we have not received a response.
Again, we thank Mr. ******** for his feedback
and comments. If either of you has any further questions or comments, please
feel free to contact us.Sincerely,
*******Initial Complaint
Date:08/25/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Walmart account was deactivated on 08-21-2022 with the following message We reviewed your account history carefully, and we found it violated our Terms of Use regarding returns. For that reason, we've had to deactivate your account. I am seeking to appeal the deactivation of my Walmart account.
I have received Walmart deliveries that have been damaged and/or Walmart Pickup orders that are missing items or contain part of someone else’s orders, have repeatedly received expired, rotten/unsatisfactory condition products. The store is about a 45 min drive one way . When I go into the store to complain I am told to report it online, when I report it on chat I am told to dispute the order with my credit card which I don’t feel is fair to Walmart or my credit card provider. I chose to claim these issues online but now find I am deactivated. I am please seeking to appeal the deactivation of my Walmart account. Thank you for your consideration.Business Response
Date: 09/26/2022
Walmart.com
received a Better Business Bureau complaint from ***** ***** regarding her recent contact. We thank you for the
opportunity to address Ms. *****’s concerns and appreciate the time she has
taken to provide us with her feedback and comments.
After Walmart.com received Ms. *****’s complaint, we
reviewed her account and order history. On August 21, 2022, Ms. *****’s account
was found to have violated our Terms of Use with regard to the return history
associated with the account. A specialized account review team found the
returns on the account excessive to the point that we are no longer able to provide
online services. Per Our Terms of Use: In addition to any other remedies
available to it, Walmart may in its sole discretion restrict or terminate your
account, or cancel or refuse orders for violations of, or abuse of the Walmart
returns policy.
We
requested a secondary review of the account to ensure it was not closed in
error. The secondary review is very thorough and not denied without true
consideration. Unfortunately, the account was not approved to be reopened. As
such, any future orders will be canceled, and no further refunds or
replacements will be issued. As such, Walmart.com considers
this matter closed.
Again,
we thank Ms. ***** for her feedback and comments. If either of you has any
further questions or comments, please feel free to contact us.
Sincerely,
*****
Walmart
Executive EscalationsInitial Complaint
Date:08/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase 40 to 45 days ago from Walmart foe a hoover powerdash carpet cleaner for 149.00. I used the machine twice the 2nd time I used it it stopped working and made black marks on carpet and left a horrible left a burning stench and left my carpets mid cleaning, soaking wet. I took my purchase back to walmart for a return or exchange but beebe Arkansas walmart manager ****, refused to allow the return even though I wad within the allotted time frame stated on every return policy for the company which states that I have 90 days without receipt to make a return foe any item and this includes broken or damaged items. I did not break the machine, it was defective obviously as it only worked for o e cleaning before it broke and stained up my carpet with black marks. I stated I wished ro purchase a more expensive but similar machine but **** insisted he wasn't going to honor store and company policy and stated that their policy had changed recently yet the updated current policy I showed him from Walmart corporate website stated I had every right to a return or exchange. **** says it doesn't matter that their store wouldn't accept it and didn't give any reason for not. The machine was cleaned and I put it back in packaging with all included parts and attachments, as well as the manual, as it had been when I purchased. Apparently **** doesn't care that he violated his own
company's stated return policy but also my basic consumer rights to have my purchase be of sound working quality as intended at time of purchase. The manufacturer says take it to walmart for return because that's where It was purchased so why in the world was I denied? I want my money back or at least the amount the machine last sold foe to put towards the next carpet cleaner I now must have in order to clean the standing water from my home that the broken cleaner left for me to worry with. And **** says too bad he doesn't want to an lies about policy changes. This is unacceptableBusiness Response
Date: 09/08/2022
Walmart.com received a Better Business Bureau complaint from Ms. ****** ******* regarding her recent experience. We thank you for the opportunity to address Ms. ******* concerns and appreciate the time she has taken to provide us with her feedback and comments.
We have attempted to reach Ms. ******* via email to get the store location and the date of purchase, if ordered online we need the order number. Please have Ms. ******* reach out to us at her earliest convenience.
As such, Walmart.com considers this matter closed.
Again, we thank Ms. ******* for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******
Walmart.comInitial Complaint
Date:08/24/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on August 10, I informed Walmart Customer service at 800-925-6278, that my, recently purchased desktop computer died. (It has a 2-year warranty). I requested an immediate repair. Walmart failed to repair or replace
, is ignoring emails And follow-up calls are disconnected.
Please repair or replace the computer by August 15.Business Response
Date: 10/04/2022
Walmart.com received a Better Business Bureau complaint from Mr. **** ******* regarding his recent order. We thank you for the opportunity to address Mr. *******'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Ms. *******'s complaint, I reviewed his account and order history. I was unable to locate an order with the laptop. I reached out to Mr. ******* for more information and have not yet received a response.
Please have Mr. ******* reach out at his convenience so we can address this matter.
As such, Walmart.com considers this matter closed.
Again, we thank Mr. ******* for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
******Customer Answer
Date: 10/04/2022
Complaint: ********
I am rejecting this response because:Walmart is a customer service train wreck!!!!!!!!
Sincerely,
**** *******
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