Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
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  Wal-Mart

  5335 Highway 280 Birmingham, AL 35242

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  Wal-Mart Stores, Inc.

  1 Frankel Way Cockeysville, MD 21030-3220

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  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

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  Wal-Mart Stores, Inc.

  130 Carroll Island Rd Middle River, MD 21220-2208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am completely disabled. I cannot walk or drive. I relied on delivery to restock things I need at home. I placed an order for delivery for items between 7-9 am for 06/18/25. I get an email from Walmart saying sorry we can’t delivery your items until the next day from 7-9 am which is a hardship. I went online to choose a later time for 06/18 and chose 6-8 pm instead because it needs to be when I have help at home as I am bed ridden. When I chose the time it instead went to 6-8 pm for 06/19 which is far to late. I use the chat feature to speak to someone to change it and they said that they couldn’t. And she called customer care. Which I did I spoke to somebody customercare who tried to change it and then it defaulted to 6/20. Meanwhile, I don’t have food, my kid doesn’t have food and my cat doesn’t have food and they expect me to wait three days. I askedhim to cancel the order, but before that I told them that I paid by gift card and how long was it going to take to it back. I was told within a couple hours which I challenged because I don’t believe that whatsoever but since the order wasn’t gonna come until three days later, I have them cancel it and of course I get confirmation email. It says it’ll take 10 business days to get my money back so now I don’t have the food that I need for my household andWalmart clearly does not work with disabled people

  

  Business Response

  Date: 06/25/2025

  Walmart received a Better Business Bureau complaint from ******
  ******* regarding her recent contact. We thank you for the opportunity to
  address Ms. *******’s concerns and appreciate the time she has taken to provide
  us with her feedback and comments.
  
  After Walmart received Ms. *******’s complaint, we reviewed
  her account and order history. On 6/17/2025 she placed an order for delivery.
  This was not completed. On 6/25/2025 we contacted her via phone and email to apologize
  for the inconvenience she faced with this order. The system had an error, and
  it caused the order not to be processed accurately or cancelled in time. For
  this we provided her with a gift card for the lack of information and
  assistance she was provided with. As such, Walmart considers this matter
  closed.
  
  Again, we thank Ms. ******* for her feedback and comments.
  If either of you have any further questions or comments, please feel free to
  contact us.
  
  Sincerely,
  **
  Walmart
  
  

  Customer Answer

  Date: 06/25/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a jacket as a Christmas gift on January 15th. 2025. The proposed date to be delivered from Walmart was January 19th and then February 9th.
  
  I received two apologies due to the delay of item and then for the delay in refunding my account for the $29.99 from Walmart. I was issued a temporary
  refund via TD
  Bank, of $29.99, then I received a letter on April 4th stating that Walmart stated they delivered my item on January 30th at 12:55pm. I received NO email notification verifying my package had been delivered nor did I ever subsequently receive my package!! I
  provided both verbal in written form of any/all packages are to be delivered to
  my FRONT APARTMENT DOOR ONLY! NOT in the building mailroom, where they left it and someone stole it.
  
  After speaking with a Manger On Duty on April 11th of Walmart, she confirmed my special instructions, in addition to no pictures of my package being delivered or arrival date and processed my refund.
  
  I do not have the Christmas gift (Fur jacket) I ordered nor the funds and I would like to have my account reimbursed for the $29.99 immediately!

  

  Business Response

  Date: 06/24/2025

  Walmart
  received a Better Business Bureau complaint from ****** L. ****** regarding her
  recent order. We thank you for the opportunity to address Ms. ******’s concerns
  and appreciate the time she has taken to provide us with her feedback and
  comments.
  
  After
  Walmart received Ms. ******’s complaint, we reviewed her account and order
  history. On January 15, 2025, Ms. ****** ordered a Scoop Women's Oversized Faux
  Fur Jacket. The shipment was delayed twice. Walmart decided to refund Ms. ******
  for the order. On April 4, 2025, Ms. ****** received a letter stating that the
  jacket had been delivered. On February 9, 2025, Ms. ****** was re-charged for
  the jacket. Ms. ****** never received the jacket. On June 24, 2025, Walmart
  contacted Ms. ****** to inform her that a refund was processed for the jacket she
  never received. As such, Walmart considers this matter closed.
  
  Again,
  we thank Ms. ****** for her feedback and comments. If either of you have any
  further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  *****
  C.
  Walmart

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a grill. The bigger cooking grade was broken in half. I assembled the entire grill..took 2.5 hours. Went to Walmart in person to show them the last piece to put in (the grate) was broken. They told me to take it all apart and return the entire grill. I asked if there was anyway to just replace the broken piece as I didn’t want to have to take the entire thing apart, ship it off, and then spend 2.5 hours putting an entire grill back together when there’s an easier solution. They told me to call Walmart customer service. I did. Originally was told they’d send someone to pick up the already put together grill and once verifying the broken piece send me a new one to put together. They were rude. I asked to speak to someone above them..they gave me the option of a 10% refund which was $17 to replace the defective part..upon looking up the defective part..Amazon could replace it for $63 which does not include tax and shipping. I told them this and they said I could order the part from the manufacturer…again 5 times the cost and waiting and paying for shipping. So they would be putting me out money? Or just pick it up and refund…no option to replace the grill. I again asked if they could not just send a replacement…they now say it’s not an option. Even though the first person I talked to said I could have a replacement but I would have to return the other grill first? Gisell was a manager and she was very rude, not helpful, and would not transfer me to her boss when I asked. Her only solution was for me to wait 10 days for a refund.
  
  So now I’m sitting here with a grill I bought for Father’s Day weekend that I cannot use without a grate to cook the food on, and no solution.

  

  Business Response

  Date: 06/24/2025

  Walmart received a Better Business Bureau complaint from ********
  ****** regarding her recent contact. We thank you for the opportunity to
  address Ms. ******’s concerns and appreciate the time she has taken to provide
  us with her feedback and comments.
  
  After Walmart received Ms. ******’s complaint, we reviewed
  her account and order history.  Upon
  reviewing the order information that was provided we were able to determine that
  on 6/17/2025 a full refund was processed back to the original form of payment
  in the amount of $186.18 which would be reflected within the next 5 business
  days. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If
  either of you have any further questions or comments, please feel free to
  contact us.
  
  Sincerely,
  **
  Walmart
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25, 2025, I placed an order online with Walmart, Order #****************. On May 28, 2025, I received an email from the delivery driver that the box of baked chips was delivered. The package was not delivered, so I called Walmart's customer service around 1:45 PM to make a complaint. I asked for a picture to show proof of delivery, and the representative was not able to provide one. I was told that the driver would be reprimanded and that someone from Corporate would call me within 48 hours. I never received a phone call. I was also told that I would be refunded for the inconvenience. At the end of the conversation, I was told that a refund was made, and I should receive it back to my credit card in the next ten business days. The refund is $10.00. I called a representative a few days ago to confirm that I should be receiving the refund soon because I didn't see it credited back to my credit card and the representative told me yes that the refund was made and to give it some time. Ten business days has passed, and I confirmed with a representative from Citi bank that a refund was never made. I filed a complaint today with Walmart and now I am receiving correspondence from Walmart Customer Care that a refund will not be issued. Recently I have had to make several complaints with Walmart because many of my online orders are being canceled for no valid reason and the customer service has been exceptionally bad. When I call customer support I am told how sorry they are and how they will investigate the issues I have brought to their attention. Once again, another bad experience where I was lied to. I was told I would be refunded. Walmart audio records phone calls for customer assurance. These phone calls will prove that I was told not once but twice I would be refunded. Instead of refunding me I'm being told to dispute the charge with my credit card company.

  

  Business Response

  Date: 06/26/2025

  Walmart received a Better Business Bureau complaint from ********* ********* regarding her recent contact. We thank you for the opportunity to address Ms. *********’ concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *********’ complaint, we reviewed her account and order history. Ms. *********’ order was from a third-party seller, IQ MART LLC. Per Walmart.com's Terms of Use:
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  
  Ms. ********* placed an online order with Walmart on May 25, 2025, but she did not receive the package of baked chips that was claimed to have been delivered. She reported the issue to Walmart on May 28, 2025, requesting proof of delivery and was informed that appropriate actions would be taken and a refund would be issued within ten business days. Despite multiple follow-ups with Walmart and confirmation from Citi Bank that no refund was issued, Walmart has now reversed its position, stating that no refund will be provided and advising Ms. ********* to dispute the charge with her credit card company. However, Walmart has also confirmed that a full refund has been issued for the Frito-Lay Baked and Popped Mix Variety Pack Snack Chips. The refund, amounting to $8.20, has been issued back to the original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ********* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

  Customer Answer

  Date: 06/26/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *********

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I purchased $203.97 worth of merchandise from Walmart for home delivery, mostly groceries. But in addition to my $203.97 purchase yesterday, Walmart also charged me an additional $202.43 amount they called a "preauthorization charge", so instead of $203.97 being taken out of my bank account, a whopping $406.40 was taken out of my bank account, and now I don't have any money left to buy the medicine I need. I am elderly, alone, disabled and Walmart stole my money. How is it at all legal or ethical for Walmart to charge me $406.40 when I only spent $203.97 ??? They should be arrested, they robbed me, that's illegal. Please help. It's just not right for Walmart to rob me like that. How am I supposed to get what I need when Walmart takes all my money I need? I called Walmart this morning, and Walmart said I have to wait 10 business days for them to fix this problem, they said this is normal, but this can't be normal, how in any way is it normal to be charged $406.40 when I only bought $203.97 worth of stuff ??? How is it in anyway considered legal ???

  

  Business Response

  Date: 06/20/2025

  Walmart received a Better Business Bureau complaint
  from ****** ****** regarding her recent contact. We thank you for the
  opportunity to address Ms. ******’ concerns and appreciate the time she
  has taken to provide us with her feedback and comments. 
  
  After Walmart received Ms. ******' complaint, we reviewed her
  account and order history. Ms. ****** had placed an order and the
  pre-authorization came to $203.97. Once the order shipped, $202.43 had charged
  her payment method. Ms. ****** found that there were two charges to her payment
  method. We contacted Ms. ****** to gather additional details and
  feedback regarding her experience. We confirmed the pre-authorization had
  fallen off the account and there was only the one single charge of $202.43. As
  such, Walmart considers this matter closed. 
  
  Again, we thank Ms. ****** for her
  feedback and comments. If either of you have any further questions or comments,
  please feel free to contact us.  
  
  Sincerely,  
  *****
  Walmart

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday 3/25/25 I bought a gold ring online from Walmart for $298.90. It arrived a few days later and I hated it. I returned this via fed ex on 4/1/25. I have been fighting to get my deposit back. Finally, 5/16/25 Walmart sends me an email telling me my refund is on the way. I still have not yet received the $298.90. On the email it stated it may take up to ten days and the money will be put back on the original payment card. I have been "chatting" with Walmart multiple of times without any resolve online on their help line.

  

  Business Response

  Date: 06/20/2025

  Walmart received a Better Business Bureau complaint from ******* **** regarding her recent contact. We thank you for the opportunity to address Ms. ****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ****’s complaint, we reviewed her account and order history. Ms. **** purchased a gold ring online from Walmart. Dissatisfied with the item, she returned it via FedEx. Since then, Ms. **** has been struggling to receive the refund. Walmart confirmed that a full refund in the amount of $298.90 for the gold ring Ms. **** returned to Walmart's return center has been issued to her original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. **** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order for trailor tires with Walmart .com on May 18th at the price of 92.59 for 2 tires. They gave me a delivery date of May 21st.
  The hold was on my bank account for several days and then disapearred. I called Walmart.com and was assured that the order would be reinstated and shipped. In the meantime, the tires increased from 92.59 for 2 up to 150.00 for 2.
  I continued to call and was told over and over that they were sorry and the issue would be fixed and the tires shipped.
  One supervisor gave me a 25.00 e-card since I had been "inconvenienced" and said it was going to be shipped.
  I have been promised phone calls twice from supervision that did not happen and today the Supervisor told me there was nothing she could do about adjusting the price and I would have to reorder at the higher price of 193.65 today.
  I think this is unacceptable and they should have to make this order right.

  

  Business Response

  Date: 06/18/2025

  Walmart received a Better Business Bureau complaint
  from ******* ****** regarding her recent contact. We thank you for the
  opportunity to address Ms. ******’s concerns and appreciate the time she
  has taken to provide us with her feedback and comments. 
  
  After Walmart received Ms. ******’s complaint, we
  reviewed her account and order history. Ms. ****** placed an order for trailer tires on 5/18/25 with an
  estimated delivery date of 5/21/25. When the tires were not shipped, Ms. ****** contacted
  Walmart.com to report the issue. On her last contact with customer care, her
  order was cancelled. We contacted
  Ms. ****** to gather additional details and feedback regarding her
  experience. Ms. ****** expressed that she
  had received assistance from another retailer and that her concerns regarding
  the purchase of the tires have been resolved. We have reviewed and addressed
  Ms. ******'s
  concerns regarding her contacts with Walmart customer care. As such, Walmart considers this matter closed. 
  
  Again, we thank Ms. ****** for her
  feedback and comments. If either of you have any further questions or comments,
  please feel free to contact us.  
  
  Sincerely,  
  *****
  Walmart

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 Goodyear Eagle Sport TZ Performance Tires from WalMart.com on May 24, 2025. I received an email that my order was delayed so my installation was canceled. However, I received another email from WalMart.com that my order was delivered to the Walmart Super Center and was ready for pick up Jan. 01. So scheduled an appointment for Jan 09 for installation. I arrived at the Service Center on Jan 09 and was told by the Service Tech that my tires were not there, She then contacted WalMart.com and spoke with a Rep (Speaker) that stated that my tires had not been shipped and are delayed. I was furious. I stated that I wanted to cancel my order. The Walmart.com Rep on the phone stated that he would reach out to the 3rd party seller but he could not cancel my order. I's still furious. He stated that I would have to reach out to the seller. I was given no information. Still this order is showing Shipped and ready for pick up. I just want my money reimbursed.

  

  Business Response

  Date: 06/24/2025

  
  Walmart received a complaint from Ms. **** ******** through the Better Business Bureau regarding an online purchase for tires from a Marketplace seller.
  
  On May 24, 2025, Ms. **** ********'s assistant ordered two Tires from Walmart. However, Ms. ********'s attempt to install the tires was unsuccessful and seeking for a refund. 
  
  As a reminder, when purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders are fulfilled by the third-party Marketplace Retailer, not Walmart. The Marketplace Retailer is responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Therefore, any returns should be made directly to the Marketplace Retailer in accordance with their return policy.
  
  For your reference, you can review the terms and conditions here.
  **********************************************************************************************
  
  Walmart had reached out to Ms. ******** on 06.22.25 and offered a resolution.
  
  We encourage Mr. ******** and the Better Business Bureau to reach out if they have any further questions or comments. We are committed to providing excellent service and resolving any issues that may arise.
  
  Sincerely,
  *******

  

  Business Response

  Date: 07/02/2025

  Walmart received **** ********’s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback. At this time, our response remains unchanged, and Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact me.
  
  Sincerely,
  ******
  Walmart

  Customer Answer

  Date: 07/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This is very disappointing but I will make certain that this situation is put on notice. Since Walmart obviously doesn't appreciate their customers. I hope Walmart organization burn to the ground. I will never patronize you business again. My little money may not mean anything to Walmart, but there is a day when they will finally appreciate their customers. 

  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn’t receive my dehumidifier, talked to chat support 3 times and was promised a refund yet never received it.
  
  Jun 01, 2025 order - order number ****************
  
  im asking 170 out of the 157$ that it costed to purchase the dehumidifier, along with the fees of delivery.

  

  Business Response

  Date: 06/24/2025

  Walmart has received a complaint from Mr. ****** ****** via the Better Business Bureau. Mr. ****** contacted Walmart about a missing item.
  
  Mr. ****** placed an order for a Midea 22 Pt. Smart Dehumidifier on June 01, 2025, but did not receive the item during the delivery scheduled for the same day. Walmart contacted him on June 19, 2025, to address the issue and advised Mr. ****** that a refund of $169.57 was issued on June 11, 2025.
  
  Once again, we thank Mr. ****** for his feedback and comments. If either of you has additional questions or comments, please feel free to contact us.
  
  Best regards,
  *******

  Customer Answer

  Date: 06/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a ninja slushy machine 2-28-25. The order was delivered on 3-2-25. The package was left on building front porch. During checkout on Walmart.com I put in the comments do not leave package on porch. When I got home from work my package was not there. I asked my neighbors I even went to the property manager to complain. I disputed this with my bank and got a provisional credit, that credit was then reversed because Walmart said the delivery address was correct and they are not responsible for stolen packages. Yes, the address was correct but due to the poor delivery judgement by fedex my package was left out in the open in a not so safe neighborhood. I was told by several different representatives that I would receive a refund. It has been pass 10days. I spoke with a rep from claims department and was told she made a decision to not grant a refund because the address was correct and I should contact fedex. This so called refund policy needs to be looked at this is bad for customers who are not able to go to the store. I want a refund or I would like what I paid for. I shouldn’t have to contact fedex for a refund.

  

  Business Response

  Date: 06/20/2025

  Walmart received a Better Business Bureau complaint from ******** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *******’s complaint, we reviewed her account and order history. Ms. ******* ordered a Ninja slushy machine from Walmart that could not be located after delivery. Ms. ******* disputed the charge with her bank; however, Walmart stated that the correct delivery address was used and they weren't responsible for stolen packages. Multiple representatives assured Ms. ******* that she would receive a refund, but this was later denied. Walmart has issued Ms. ******* a full refund of $328.55 as an acknowledgment of her experience. The refund has been issued back to Ms. *******'s original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart