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Business Profile

Waste Management Services

CARDS Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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CARDS Recycling has 15 locations, listed below.

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    Customer Complaints Summary

    • 667 total complaints in the last 3 years.
    • 462 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After repeated missed pickups and escalations to Cards via phone and email. I chose to cancel my service in late April. Called Cards and spoke with a female agent - she pulled up all my complaints on file. I advised her to cancel effective May 1st. At that time they still owed me a month of pickups and agreed to credit the May bill.
      Of course I am still getting invoices for trash pickup. I responded via the Cards email contact system that I was not paying any more invoices since service had been cancelled.
      Well that did nothing to stop them from continuing to invoice. I finally convinced the driver to stop collecting the trash and remove the bin.
      Called again today , and spoke with a Cards female agent, now she advicsed they do not cancel dumpster service without a salesman contacting me first. I told her to go ahead and have a sales rep call me if they want, but this was my last communication to them.
      Reminds me of the Mafia days with Waste management.

      Business Response

      Date: 06/24/2025

      Thank you for reaching out regarding your services. After reviewing your account, we’ve confirmed that a cancellation request was submitted in April with an effective date of May 1. Based on that, we’ve made the necessary adjustments to remove the May charges and clear the balance. A work order has also been submitted to have the dumpster removed from your property as soon as possible. Please allow time for our accounting team to finalize the adjustments. Once complete, the refund for May will be processed and issued back to your original payment method. We appreciate the opportunity to resolve this matter. Please do not hesitate to reach out if you have any questions or concerns.

      Customer Answer

      Date: 06/25/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *****

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my trash service with Cards on 3/19. They stated they would be charging a fee to pick up THEIR trash can. I told them at that time I would not be paying $25 for them to come get THIER trash can, she laughed and said, I know but we have to tell you. I continue to get bills from them for picking up THEIR trash can, which includes a late fee as well. This has been a ongoing issue with Cards doing this to everyone who cancels service with them.

      Business Response

      Date: 06/13/2025

      Thank you for reaching out regarding your services. We have reviewed your account and have removed the charges related to the cart removal. An updated statement reflecting these adjustments is attached for your records. If you have any questions or if there is anything further we can assist you with, please do not hesitate to reach out.

      Customer Answer

      Date: 06/13/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ******

    • Initial Complaint

      Date:05/21/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards Recycling has missed at least 5 of 12 months of trash pick-ups at my house. They have been paid for those months with no billing adjustment but promises to pick up. At first they said it was my fault when they were going to the incorrect address initially, then it was Sorry, we just missed you, then it was we have not missed any pick-ups. They have also changed my account without notification, they have continually increased their price month to month. They are not just doing this to me, everyone I know has had similar issues, I also believe they have created a monopoly in our area.

      Business Response

      Date: 05/30/2025

      Thank you for reaching out and sharing your concerns. We took the time to carefully review your account, including all call records, service notes, and work orders, to ensure we had a full understanding of the situation. As a result of that review, a credit of approximately $340 has been applied to your account. We've also adjusted your monthly service rate to $75 before taxes and fees. We truly value you as a customer and appreciate the opportunity to make this right. If you have any questions or need anything further, we’re here to help.

      Customer Answer

      Date: 05/30/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our regular trash collector was bought by this firm about a year ago. We tried them for a while but they were, more often than not, late or did not show up at all for our regular weekly trash service. Finally, after about 6 months we cancelled and went with another trash service. We have tried over and over again for months to get Cards to come pick up their trash receptacle. They respond that it’s been scheduled to happen and it never does. It is their property and I don’t want it on my land anymore, and yet they won’t just say it’s abandoned.

      Business Response

      Date: 04/30/2025

      Thank you for reaching out. We appreciate you bringing this to our attention. After conferring with our operations team, they have confirmed that the can has been removed from your property. If there’s anything else we can assist you with, please do not hesitate to let us know.

      Customer Answer

      Date: 04/30/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *****

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for service for the month of February and the month of march and my trash has not been picked up once I called and they said they where putting in a work order to get it picked up but yet nothing has happened I then told them after waiting 1 week after the work order was put in that I wanted to end my service with them and they explained that I was under contract and I could not cancel

      Business Response

      Date: 04/03/2025

      Thank you for reaching out regarding your services. We strive to provide the highest level of service and truly value your feedback. After reviewing your account and the reported service issues, we will be issuing a refund back to your card. As requested, your account has been canceled, and we will be out shortly to remove the can from your property. If there's anything further we can assist with in the meantime, please don’t hesitate to contact us.

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CARDS recycling has a direct draw from my bank account each month. My trash is to be collected on the second Monday of every month. In February, it was not collected until the last week in February. In March it has not been collected. My trash is overflowing. My neighbor had to come and stomp it down to keep it from blowing out. It is a health hazard as well as an ecological hazard when trash blows out in these high winds.

      I have kept MY end of the contract. They have not.
      No one returns my calls! They have lied about coming to pick up my trash!
      I have several witnesses !

      Business Response

      Date: 04/03/2025

      Thank you for reaching out regarding your service. We’ve reviewed your account and the information in your complaint, and as a result, we’ll be issuing a credit for one month of service. Additionally, our records show that you’ve been in touch with a supervisor, who discussed a resolution and the next steps moving forward. We truly value your business and appreciate the opportunity to continue serving you. If you need anything further, please do not hesitate to reach out.

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CARDS trash service has not picked up my weekly trash for 3weeks now. I have called 4 times in 3 days and I get the same answer…. We have put in a work order and they will be out today, and that was 4 days ago!!!!! Today is March 13th and my last service day was Feb 25!!!! They never give me a reason as to why no one has picked up my trash???? I have called and spoke with supervisors and get the same lousy excuse!! And to top that off they charged me today for Aprils service!!! I haven’t even received one day of service for March!!????

      Business Response

      Date: 03/28/2025

      Thank you for reaching out regarding your services. We have reviewed your account, and it shows one call regarding a missed service during the week of March 13th. After reviewing the details and notes on your account, we will be crediting two weeks' worth of service charges back to your account as part of our commitment to customer satisfaction. Please allow some time for the adjustment to be processed correctly. If you have any other questions or need further assistance, please do not hesitate to reach out. We are here to help.

      Customer Answer

      Date: 03/28/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

    • Initial Complaint

      Date:03/07/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my service with them there stold my trash bucket I want it back!

      Customer Answer

      Date: 03/13/2025

      The address on the account is **** * ******* ** ********** ** *****.

      Business Response

      Date: 03/21/2025

      Thank you for reaching out. We understand your concern regarding your trash can, and we want to assure you that we did not take it. Our records show that you've already spoken with one of our representatives, who provided an explanation of the process. For further clarification, our procedure for removing trash cans involves creating a work order for the removal. Upon review, we have no work orders for trash can removal associated with your account. If you have any additional questions or need further assistance, please don’t hesitate to contact us.

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards bought out our previous trash company. In the beginning we did not complain for sporadic service since we thought they were having trouble after newly acquiring the area. However service continued to be just random trash pickups with the worst months having 1 pickup only. We were always charged for weekly pickups and the amounts went up each year. We just had to keep our can out every day since we never knew when that 1 day would be that they finally showed up. We bought numerous additional cans or used boxes since we could not contain the extra trash. Finally, My husband could handle it No longer and canceled the service and asked for a refund. No one came to get the can for 4 weeks and we did not have any correspondence. I called since our balance online had gone up. I was told that she would try to waive the late fees (since I had disputed the charge online) but we had not complained often enough so we probably would have to pay the full amount. It has been a month since I called the last time. No one has responded but my balance has increased, again. I'm guessing they are not going to contact me and each month this will increase until it is sent to collections.

      Business Response

      Date: 03/07/2025

      Thank you for reaching out. After reviewing your account, we see that a cancellation request was made on December 5, 2024. Since the cancellation occurred after December had already started, our policy requires service to continue through the end of the quarter. However, to help resolve this matter, we will be removing the charges for December, along with one late fee. The remaining balance will remain due, as services were provided in both October and November. We also reviewed your concern about missed services. Our records show no missed pickups prior to your cancellation request on December 5th for the fourth quarter. The notes indicate that two cans were placed out for pickup, but only one can was being serviced, as the account was billed for just one. Please note that for a second can to be serviced, an additional fee would apply. If you have any further questions or need additional assistance, please don't hesitate to reach out. 

      Customer Answer

      Date: 03/10/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ********* ********

    • Initial Complaint

      Date:02/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled service with them back in January, and they never picked up their trash bins as they stated to me, in addition to that they are trying to charge me for them, even after cancelling trash service, they have been sitting at my curb waiting to be picked up since I cancelled, and it has become an issue for me because I am having issue with my HOA about them sitting at the curb. When I contacted the business, they were not helpful at all.

      Business Response

      Date: 03/07/2025

      Thank you for reaching out regarding your services. We have reviewed your account and can confirm that our records indicate the can has been removed. Additionally, we have refunded $48.50 back to your card as of February 7th. If you have any further questions or need additional assistance, please feel free to let us know.

      Customer Answer

      Date: 03/10/2025

       

      Complaint: ********



      I am rejecting this response because:

      One of my personal dumpsters lids was completely broken off and I was told it would be replaced and it hasn’t been. 


      Sincerely,



      ****** *******

    CARDS Recycling is NOT a BBB Accredited Business.

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