Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CARDS Recycling has 15 locations, listed below.

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  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  601 Access Rd Van Buren, AR 72956-2085

• 

  CARDS Recycling

  2400 SW 15th St Oklahoma City, OK 73108

• 

  CARDS Recycling

  3223 N Powell Parkway Anna, TX 75409

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  CARDS Recycling

  1305 US Hwy 64 Morrilton, AR 72110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My trash is missed all the time. When you call to tell them someone will call back or they will send someone out to pick it up. My service runs on Thursday. If I call on Thursday they say they have until 5 o'clock to pick it up. So I call the next day and they tell me that it will be picked up Friday or sat and nothing you call Monday and they are working to pick it up. Nothing but no credit for not picking it up. But don't be late or they will lock your acct until paid. And they tell you whatever to get you off the phone. And noone is in the office on weekend. Either the truck broke down the weather was bad but don't give them excuse or they won't pick it up until paid. Customer service is very poor

  Business Response

  Date: 02/25/2025

  Thank you for reaching out and sharing your experience with us. Based on the information provided in your complaint and noted on your account, we have issued a credit for two weeks of service. Regarding your billing, we had to charge for March due to your account being closed at the time of billing. However, your balance has been adjusted, and instead of $123.90, the current balance is $61.95. We appreciate you as a customer and value your feedback. Thank you for your continued business.

  Customer Answer

  Date: 02/25/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my original account was the ********** I have paid monthly and now they say my account was canceled back in September and a new account was opened ********** which was not authorized. They are saying the first account was written off however I never got a bill that stated that. My invoices say 0 do because I paid in advance. I cant get into the new account they say I have so I have no clue how much they say I owe however my trash has been picked up until 3 weeks ago and now they say my service has been revoked and they are turning it over to collections. I never canceled the first account, and the second account was never authorized, and I have never received a bill for the second account. My dumpster has sat full for three weeks. if my service was cancelled why didnt they come and get the dumpster. At this point I dont want them on my property, The dumpster says ****** ****** ***** not cards so they can just leave it be at this point.

  Business Response

  Date: 02/14/2025

  Thank you for reaching out regarding your account. After reviewing the information provided in your complaint and noted on your account, we have determined that a total of $98.51 in charges will be removed and taken out of collections. Please note that an amount due will still remain for the months serviced and not paid. We kindly ask for your patience while the adjustments are processed. If you have any further questions or need additional assistance, please don’t hesitate to contact us.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (1)  ***** ***** was bought out by Cards in Nov.

  (2)  I signed contract with Cards in Dec. with 2 monts in advance

  (3)  Unhappy with their service and wanted to cancel

  (4)  They did not make any pick ups in Dec.

  (5)  I'm payed through Dec. & Jan.

  (6)  They refuse to refund my $45 for Dec & Jan.

  (see Attached document)

  Business Response

  Date: 02/05/2025

  Thank you for reaching out. We have reviewed our records and can confirm that your payments were made only through December. As such, we took the necessary steps and issued a refund for the amount of $23 back to your bank account on January 3rd. Please let us know if there is anything further we can do to assist you. 
  

  Customer Answer

  Date: 02/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:my bank  statment does not shoe a deposit as they claim but it does show  they debited my account $45 on 11/22/25 and they did not pickup my trash
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 02/17/2025

  Good afternoon. We’ve attached the receipt confirming the $23 deposit back into your bank account ending in ****** Unfortunately, we are unable to process a refund for any additional amount, as the remaining balance was applied to the outstanding charges from your account with ***** ***** ******* following the acquisition. If you made a payment to ***** prior to the acquisition for November, please send proof of payment to [email protected] with “BBB complaint” in the subject line, and we’ll be happy to review the details and work toward a resolution. Thank you for reaching out to us, and we appreciate your understanding.
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay for trash service with Cards. They are supposed to pick up the trash every Wednesday. Since we have contracted their service they have neglected to pick up trash more often than not. We have called numerous times without resolution. During month of December the only pick up was in December 11 and we did not see them again till January 8 when we were calling them several times a day to speak to manager that never called us back however they did get the trash. 1/22 they again did not show, we contacted them 1/24 in am and have had no call back and full trash still outside.
  This has been ongoing since the very beginning of contracting with them for trash pick up during summer 2024. Every single month there has been issues.

  Business Response

  Date: 02/05/2025

  Thank you for bringing your concerns to our attention. We have reviewed your account and escalated the missed pickups. Additionally, a credit has been applied to your account to reflect the missed services. We greatly appreciate your patience and understanding as we strive to improve the quality of service moving forward. Your feedback is valuable to us, and we are committed to addressing these issues. Should you have any further questions or concerns, please feel free to reach out.

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeatedly cancelled a service that was not contract based, service was pay 3 months in advance, was not initiated with this company, pricing increased monthly for no service change, told by company the charges are removed and cancelled, continue to receive bills, multiple contacts with no change. Other previous members have had the same issues with no results.

  Business Response

  Date: 01/31/2025

  Thank you for bringing this matter to our attention. We have reviewed the information you provided, along with the details noted on your account. Based on this review, we will be taking the necessary steps to remove the balance due. We appreciate your patience as we work through this and ensure the adjustments are made correctly. If you have any questions or need further help, feel free to reach out.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date - ongoing since 11/24
  Billing is quarterly paid in advance for weekly service
  Continuous issues since Thanksgiving 2024
  Weekly residential trash services are not being provided as described
  Continuous reaching out to company for updates/resolution
  Resolution/Solution not provided as of Jan 22, 2025

  Business Response

  Date: 01/31/2025

  Thank you for reaching out and bringing this to our attention. We truly value you as a customer. After reviewing your account, we’ve decided to issue a credit to help resolve the situation. We’re committed to providing the highest level of service, and we appreciate your patience as we work to ensure everything is in order moving forward. If you have any further questions or need any additional assistance, please feel free to reach out.

  Customer Answer

  Date: 02/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I did receive a call from Shane on 2/5/25 and I feel he will work towards a resolution on this issue.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash services were paid quarterly for weekly pickup. Contacted cards when my trash was not picked up for weeks at a time, sometimes 5-6 weeks at a time cancelled my service with them in October after they did not pick up my trash for 2 months, but they are still sending me statements after they picked up their cart in November. I am not the only one to have issues with this company and surely won’t be the last I would like this issue resolved before they threaten me with legal action to pay for services I am no longer receiving.

  Business Response

  Date: 01/21/2025

  Thank you for reaching out to us regarding your billing concerns. We have received your complaint; however, we are unable to locate your account without an address. To better assist you and resolve the issue, we kindly request that you provide your address or any other relevant details that could help us identify your account. We are committed to resolving this matter promptly and look forward to your response.

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We asked CARDS to come pick up a dumpster and after they finally picked it up, they continued to charge us for the dumpster. They are also threatening to send me to collections when I don't owe them any money.

  Business Response

  Date: 01/29/2025

  Thank you for bringing this matter to our attention. We have reviewed your account and the details provided in your complaint. Based on this information, we’ve taken the necessary steps to remove the balance due from your account. We truly appreciate your patience as we worked to resolve this issue. If you have any further questions or concerns, please don't hesitate to reach out.

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/30/2024 we called and cancelled our trash service with Cards because they repeatedly failed to pick up our trash almost every week. We called each week and still got no service from them. 9/30/24 should have been our last pick up date instead they picked up the small cart trash container and charged us for three more months of trash service which they did not provide. Year to date they have billed us repeatedly and they have not picked up our trash since early September 2024. We have called multiple times only to be argued with and told we had to pay the bill, even though we cancelled the service.
  Each month we receive a statement tacking on more fees and charges. Most recently on 1\2\2025, they claim that we owe $215.85. Today 1\17\25, we received a call threatening to turn us into collections.
  What kind of a sham are they running trying to bill and collect on services they are not providing? We are an elderly couple that do not need the harassment we are getting from this company on a service we cancelled. It was cancelled via a phone call as well as written on a statement that was sent back to them stating we had cancelled our service on 09/30/24.
  We want resolution with them clearing up this bill that we do not owe. Please help us get this corrected because we do not owe them any money.

  Business Response

  Date: 01/29/2025

  Thank you for reaching out to us about the billing issue. We have reviewed your account, and in an effort to resolve this matter, have removed the charges for October, November, and December, along with any associated late fees. However, we are unable to remove the remaining $35 balance, as it is tied to an NSF fee that was applied when you stopped payment on your check. As a result, will remain due. We hope this clears things up, and we truly appreciate your understanding.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards is currently charging us for a dumpster that is supposed to be picked up weekly, It has been three weeks since they have emptied our dumpster, we have called them almost every day for a resolution and been told they were sending someone out each day, but that has yet to happen, I am not the only one in my community that this is happening to, we asked about a credit on our bill since they have failed to do what we are paying them to do and were told they don't do that, our trash is piling up and continues to do so for $103 bucks a month.

  Business Response

  Date: 01/29/2025

  Thank you for reaching out and sharing your concerns with us. We’ve reviewed your account and see that you’ve already connected with our customer service team. They’ve addressed the issue by placing a work order to ensure the service is up to date, and they’ve applied a credit for the three weeks of missed service. We appreciate your patience as we worked through this, and we’re committed to maintaining the level of service you expect from us moving forward. We look forward to continuing to serve you. If you have any further questions or concerns please do not hesitate to reach out.