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Business Profile

Waste Management Services

CARDS Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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CARDS Recycling has 15 locations, listed below.

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    Customer Complaints Summary

    • 651 total complaints in the last 3 years.
    • 400 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my trash service through Cards, due to unreliability of their service. They began billing quarterly in July, so I believed I could cancel before they charged my bank account for the next quarter. However, the payment for Oct-Dec was taken out of my bank account on Sept. 12. and they refused any refund, stating they said payments would be deducted a month a head of time.
      This seems like a disreputable practice, deducting funds 2 weeks before the next cycle.
      I have requested a paper statement from them, stating my cancellation.
      I am one of many, many in this community who have had nothing but trouble with this company. I have switched, beginning next week, to the new city trash service.

      Business Response

      Date: 09/26/2024

      Thank you for reaching out regarding your concerns. We have reviewed your account and have determined that a refund will be issued. We thank you for your patience and understanding as we work to resolve this issue. 

    • Initial Complaint

      Date:09/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ******our number if you call and complain like I have from other people online. They are a terrible company and should be shut down.

      Business Response

      Date: 09/23/2024

      Thank you for bringing your concerns to our attention. After reviewing your account, we want to assure you that we will take the necessary steps to adjust the account. We will also get a removal work order entered onto the account to empty and remove the cans free of charge.

    • Initial Complaint

      Date:09/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had trash service with cards they don't pick up trash about every 3 weeks I canceled them but I have service time the 27th of Sept but they came and got my trash cart I have been on phone everyday with them just getting run around worst service ever

      Business Response

      Date: 09/23/2024

      Thank you for reaching out and sharing your concerns regarding the early removal of your can. We sincerely apologize for any inconvenience this has caused. A refund for September will be issued to address this issue. If you have any further questions or need assistance, please let us know. Thank you for your patience and understanding. 

    • Initial Complaint

      Date:09/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *******

      Business Response

      Date: 09/23/2024

      Thank you for bringing your concerns to our attention. We understand that receiving a bill after canceling your account can be quite frustrating, and we appreciate your patience as we address this matter. After further review of your account, we have determined that this bill was sent in error. We have sent your account over to our accounting team to make the necessary adjustments to correct this balance. 

    • Initial Complaint

      Date:09/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ****

      Business Response

      Date: 09/23/2024

      Thank you for bringing your concerns to our attention. After reviewing your account, we want to assure you that we will take the necessary steps to adjust the account and correct the balance. If you have any further questions or concerns in the meantime, please don’t hesitate to reach out. We thank you for your patience and understanding as we work to resolve this matter. 

    • Initial Complaint

      Date:09/12/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ****

      Business Response

      Date: 09/20/2024

      Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience regarding the billing for the full month when your dumpster was delivered on September 13th. Additionally, I apologize for the disconnect you experienced in trying to reach our customer service team. I want to assure you that I have communicated with our accounting department, and they have adjusted your bill to accurately reflect the delivery date. You should now see this change reflected in your account. We appreciate your understanding and patience as we resolve this matter. If you have any further questions or need assistance, please don’t hesitate to reach out.

    • Initial Complaint

      Date:09/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because: 

      turning the account over to collections after lack of any timely adequate response to any question, concern or appropriate customer service is retaliation in regards to a BBB complaint. Turning over to collections after assuring that the accounting department would take care of the statement fits in well with the level of service provided to the customers. As mentioned before, the owners of ****** ***** ******* would be ashamed of the lack of continued quality service provided to their customers since the acquisition.




      Sincerely,



      ****** ****

      picked up. A short while later, they chose to bill twice in one month, without prior notice, causing more frustration. I called and spoke with them regarding this, and was offered a lower rate to continue to be a customer. I regrettably agreed. They also had informed me of a quarterly billing cycle, paying for 3 months of service before said service was rendered. While I do not mind quarterly billing - adequate service should be provided prior to payment. I cancelled service as of 7/1/24; however, received bills since and several late charges as well, despite informing them of cancelled service. I asked them to pick up their dumpster as I had arranged for different trash service and they "scheduled for pickup." It has now been over 2 months and I cannot get an email returned, nor the dumpster picked up. I would like the bill submitted for services not rendered to be cancelled, and no further contact from the business to happen.

      Business Response

      Date: 09/20/2024

      Thank you for bringing your concerns to our attention. We understand that receiving a bill after canceling your account can be quite frustrating, and we appreciate your patience as we address this matter. We have sent your information over to our accounting team to have this bill adjusted. We will also work to ensure that the can is removed from your property as soon as possible. If you have any further questions or concerns, please do not hesitate to contact us. 

    CARDS Recycling is NOT a BBB Accredited Business.

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