Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CARDS Recycling has 15 locations, listed below.

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  CARDS Recycling

  3739 N Steele Blvd Fayetteville, AR 72703

• 

  CARDS Recycling

  22922 AR-7 Dardanelle, AR 72834

• 

  CARDS Recycling

  4208 Johnson Road Springdale, AR 72762

• 

  CARDS Recycling

  3001 N Rotary Terr Pittsburg, KS 66762

• 

  CARDS Recycling

  601 Access Rd Van Buren, AR 72956-2085

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One major problem I’m having is I bought a new house and paid to start services prior to closing on May 22, 2024 . In the meantime the community switched to another trash company prior to me closing on the new home on June 07, 2024 . I told CARDS after they charged me over $200 for services for the rest of the year. They told me a refund would be issued immediately . Since then I’ve spoken to multiple reps to ask about the status of the refund. I was told it would be refund immediately. It’s now July and still don’t have a refund. I called and they said they’d delay it again another 7-10 business days, but says they can’t provide a status and will not handle the refund.

  Business Response

  Date: 07/10/2024

  Thank you for reaching out. We appreciate your patience.
  We will ensure that accounting processes your refund as soon as possible. While these refunds do take some time to process, please be assured that we are prioritizing your case. If you have any further questions, feel free to contact us.

  Customer Answer

  Date: 07/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I still have not received the refund from this company. They continue to delay the refund, I will accept the response as “satisfied” once I have gotten my refund processed into my account. It’s been more than a month since I was “promised” a refund.
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made payments of $90 for July August & September for my trash to be picked up by this company, but they are not picking up my trash when they are suppose to.

  Business Response

  Date: 07/10/2024

  Thank you for reaching out. We have entered a missed pick-up work order for you. We will make sure operations is aware of the situation. Your service days will remain on Fridays. If you are missed, please reach out so we can make sure it gets taken care of. 

• Initial Complaint

  Date:07/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company wrongfully took money from my account. Initially I cancelled for several months while I was away and they continued to charge. Then they started charging double for a second bin I never requested. During the limited time when I am home I have very little trash, so the additional charge was ridiculous. The person I spoke to said they have no record of me requesting a second bin. When I asked for a refund I was told no. They said they would deduct it from my account. I don’t want it deducted from my account. In my view they are stealing under the disguise of a shady business policy. I am owed $190.00. Originally I thought it was a little less but I was charged $47.35 for 6 months. I shouldn’t have been charged anything for Jan or Feb. From March to June it should have been approximately 23.50. I would like for them to mail me a check for the full amount. I’ve never seen a business run so poorly. I asked to speak with the supervisor or manager many times and was told they were busy. Thank you for your help. Sincerely, Jennifer

  Business Response

  Date: 07/10/2024

  Thank you for your message, *********
  We understand your concerns and have reviewed your account. We have credited your account. This credit will be applied to your future services, meaning you will not have to make any payments until the balance runs out.
  If you have any further questions or concerns, please don't hesitate to reach out to us.
  Thank you for your understanding.
  
  

  Business Response

  Date: 07/22/2024

  Thank you for your feedback.
  We have reviewed your account and issued a refund. Please allow some time for the refund to be processed and reflected in your account.
  If you have any further questions or need additional assistance, please reach out to us directly.

  Customer Answer

  Date: 07/25/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, the refund will need to be mailed to me. I had my account information removed and I now have a new account. My refund can be mailed to *** * *********** ***** *** ****** 
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:07/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They didn't pick up my trash, trash service has been intermittent, they wanted payment for 3 months, then they didn't pick up my trash again. So I stopped payment on my check but my bank said they got the money but it was credited back to my account. I told them I was not paying them anymore. They threatened me with collections.
  
  I want service ended with them as of now.

  Business Response

  Date: 07/10/2024

  Thank you for reaching out.
  I was able to find your account and can see that your service was canceled after we had billed for the next quarter. Per our refund policy, we will continue to provide service for the billed period, and the balance remains owed. To cancel service, we must receive notice before the next billing cycle begins. If you have any service issues, please contact us, and we will address them promptly.
  Thank you for your understanding.

  Customer Answer

  Date: 07/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I am not requesting a refund, even though I am due one due to the lack of weekly service.  I am terminating my relationship with CARDS because of your unreliable service.

  It is not my policy to pay for services not rendered.  My payment has always been prompt and in full.  I can not say the same for your service.  Enclosed are your own words about the service you are promising.  You say service is weekly and notifications would be made in case of changes.  You fell way short on both counts.

  No trash has been deposited in your trash bin since June 30th.  Your last pick up was July 1st, which was the trash for June 17 - June 30.  Intermittent service is not acceptable to me any more than intermittent payment would be acceptable to you.  You are demanding payment for your unreliable service, and I am expecting reliable service for my payment.  Your double standard is not acceptable to me as a customer.  I believe 6 months of your unsatisfactory business practices is enough.

  I have no desire to continue this business relationship with CARDS.  I will not pay for unreliable service any longer.  Terminate this service as of July1st, come get your trash bin, and we will call it even.  This is the sole result of your inability to provide a reliable service.  There is no mention in your trifold brochure of policy on refunds or cancellation terms, so therefore, I am terminating this relationship at my discretion.

  
  
  
  Sincerely,
  
  
  
  *** *******

  (see attached documents)

  Business Response

  Date: 08/28/2024

  Thank you for reaching out to us. Since you canceled your service before we billed for the upcoming service period, we will adjust the balance on your account accordingly. If you have any further questions or concerns, please feel free to contact us directly.

  Customer Answer

  Date: 09/11/2024

  
  
  Complaint: 21927981
  
  
  
  I am rejecting this response because:  Thank you for acknowledging that I no longer want your services starting July  1, 2024.  Also for removing your trash bin from my property on August 19.  Of course, it was empty upon pickups as no trash has been deposited in it after June 30.

  But the problem with the balance on my account needs to be resolved as well:

  1. $66 - for 3 months I did not want your services and notified as such.

  2. $35 - NSF fee that was added. I stopped payment in June. I paid the bank to stop payment and                     they did.

  3. $20 - Late fee that's been added for services I did not want.

  $121.00

  Zero out this account and we will be done!
  
  
  
  Sincerely,
  
  
  
  *** *******

  (see attached letter)

  Business Response

  Date: 09/18/2024

  Thank you for reaching out regarding your account. I would like to inform you that your account was already zeroed out as of September 4th. For your reference, I have attached the statement documenting this adjustment to your account. If you have any further questions or need additional assistance, please feel free to reach out to us directly.

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Didn't pick up trash for a whole month. Tried calling and emailing multiple times to try to have someone come out. Asked to quit service and wont credit or refund me. I told them I do not want the CNR dumpster, and they said they don't want it either. The person I spoke to did say they would credit me one month. If you email me a bill right now I will pay and you never come back, is what I told them. They never sent it and then I had to call them a week later and got the same person again. After I gave them my details they would only give me 25 bucks off which is not what we discussed. I asked them to send me a bill that says final payment because I do not trust them. They said ok, I will do that, and it never came in like that. Now I have a bill and a late fee charge which is for 52 bucks and a 20 dollar late fee.

  Business Response

  Date: 07/11/2024

  We have reviewed your concerns and want to address the billing issue. We will remove the late fees from your account. The remaining balance of $52.50 reflects the adjustment for the month of service that was credited.
  If you have any further questions or need additional assistance, please contact us at ************ ** ***** ************************

• Initial Complaint

  Date:06/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over our previous trash service AWT which was doing a great job. When the CARDS company took over there were constant delays on providing the service which required us as customers to reach our directly to get the company to provide the service we were paying for.
  
  We had to email and call to get our trash picked up. Several weeks were missed. After our complaints a discount was applied to our best bill but having to still reach up for our routinely scheduled pick up is unacceptable.
  
  On top of the failure of service, they have a note on their website saying cancellation must be made prior to the invoice being paid for the quarterly service invoice. I have now cancelled our service due to poor performance and am being told I will more than likely not be provided a refund. This renewal service invoice is set to start July 1st. It is poor business practice and a trap to retain revenue for services not provided yet. They are using their policy as a way to remove accountability and take advantage of customers for their poor quality of service.

  Business Response

  Date: 07/11/2024

  We appreciate your feedback and would like to clarify our policies and practices. We require cancellation requests to be made before the billing is issued to streamline our processes and simplify billing for all customers. Despite any delays in service, we ensure that all extra trash is collected to maintain the same overall amount of trash collection.
  We will continue to offer you service until the end of the paid period. If you have any further questions or need additional assistance, please feel free to reach out.

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards Recycling purchased my local trash pick up service in April.
  My trash has not been picked up since May 30. I have called almost daily. I am told my trash will be picked up in 24 hours, I'm told someone will call me, I'm told there is no other number to call or another person to speak to. I'm told someone would call me yesterday , no call. Today I'm told there's no time frame on a callback as they have work to do as well.
  They don't do refunds even though they are now billing in advance and not picking up trash.
  I either want my trash picked up weekly as they are contracted to do or I want to be refunded the quarterly payment they have taken out of my account.

  Business Response

  Date: 07/11/2024

  Hello *****, we have received your concerns and are forwarding this information to our accounting department for review and inquiry regarding reimbursement. We will ensure that your situation is thoroughly reviewed.
  For any further questions or assistance, please contact us at ************ or email ************************

  Customer Answer

  Date: 07/12/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bills are in my husband's name, ******* ****** and they sent us a bill and sent another on the same day. We may have had our trash picked up 3 times so we cancelled it. They won't pick up their cart either. We got $48 and then they sent another bill for $78 and another one for $325.00. Our oldest daughter called and they told her it was 10-11 years prior to this time with another company, C&R. We didn't owe C&R any money.
  
  I would like for them to stop harassing us, pick up their cart and leave us alone.

  Business Response

  Date: 07/10/2024

  Thank you for bringing this to our attention.
  We will arrange to have your cart picked up as soon as possible. We appreciate your patience and understanding. If you have any further concerns, please let us know.

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cards has not picked up my trash for almost a month. I have called the customer service number multiple times over the last few weeks and I am always told that my issue will be resolved but it never is.
  
  I Cards expects to be paid for a month of service that they did not provide. If I cancel my service Cards is telling me that I have to pay them a fee for cancelation even though they are not able to provide service for me.

  Business Response

  Date: 07/10/2024

  Thank you for your message.
  It appears that your account is currently locked due to non-payment, which is why service has not been provided. To resume service, please contact us directly to make the necessary payment. Once the payment is processed, we will be able to reinstate your service. If you have any other questions or need further assistance, please let us know.

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are cancelling my service and I paid for the year. They didn't pick up the month of January and they haven't picked up my trash. I expect to be recouped the times that they didn't pick up my trash. I am 100% disabled vet.
  
  
  If they are going to cancel the service, I want my money back or to provide the service to me.

  Business Response

  Date: 07/10/2024

  Hello *****, thank you for reaching out. We will be mailing you a check for the remaining balance on your account. If you need anything else, please let us know. 

  Customer Answer

  Date: 08/07/2024

  I was contacted by Card recycling to say they will send me a check for less money than what they owe me in hops I would accept that amount but I will not and now I will accept not accept anything less than what I ask for. My next step is to hire an attorney I. Arkansas and sue them . I have other people who were done an injustice by this company and will give you a list of them you may contact. This could have been resolved if they hadn’t been rude, disrespectful and not tried to offer me $50.00 less than what they owed me. Please contact me if you need to.

  Business Response

  Date: 08/28/2024

  Thank you for your patience. We have processed a refund check, and you should have received it by now. If you have not received the check or need further assistance, please reach out to us directly, and we will address it promptly.