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Business Profile

Waste Management Services

CARDS Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 666 total complaints in the last 3 years.
    • 426 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CARDS recycling is trying to get payment from me for services I have never used. I have never, not once, used their trash company. I have been with Taylor’s Trash company since before they started their routes in Seymour, MO. I was with Pederson which Cards bought out, but I immediately switched companies before they were completely bought. I have NEVER been picked up by CARDS. They just sent me a bill for $227 of services I have never used which they are threatening to send to collections over. THIS IS FRAUD.

      Business Response

      Date: 07/10/2024

      Thank you for reaching out. We have adjusted the balance on your account to reflect $0. If there is anything else we can help you with, please let us know. 

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CARDS consistently fails to empty my dumpster. I will go weeks without my trash being picked up.

      Business Response

      Date: 06/27/2024

      Thank you for bringing this to our attention. We have alerted our operations team about the issue with your dumpster not being emptied regularly. They are actively working to address this and ensure that your trash pickup schedule is back on track.
      If you continue to experience any issues or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Your feedback helps us improve our service.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The trash ahs been picked up sporadically and have been impossible to get a hold of. When I have gotten a hold of them they refused to refund me. Its been off and on since January and It has been 7 weeks of no trash picked up. According to their policy they do not refund.

      Business Response

      Date: 06/27/2024

      Thank you for bringing this to our attention. We understand your frustration regarding the sporadic trash pickups. According to our policy, we do not issue refunds, but we strive to address missed pickups promptly when notified.
      We'll ensure that our operations team is aware of the ongoing issues with your service to prevent further delays. Please continue to notify us of any missed pickups so we can promptly address them and ensure your trash is collected as scheduled.
      If you have any further concerns or need assistance, please feel free to reach out to us directly.

    • Initial Complaint

      Date:06/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We got cards January or Feburary and for the last 9 weeks they have not been picking up our trash. We have tried to communicate with them multiple times over the course of 7 weeks and finally were able to get a hold of them after run around after run around. We were refunded 7 of the 9 weeks but we have a 20 dollar late fee and they expect us to still pay. They are putting the next three months of payment on the bill but I very much don't want to pay that.

      Business Response

      Date: 06/27/2024

      Thank you for reaching out. We've reviewed your account and found that there has not been a payment made since your service started in February. Due to non-payment, your account has been locked, which is standard procedure until outstanding balances are cleared.
      To resume service and resolve the issue with the late fee, we kindly ask that you settle the outstanding balance. Once payment is received, we can schedule the necessary pickups and ensure your service continues smoothly.
      If you have any questions or need further assistance, please feel free to contact us directly.

      Customer Answer

      Date: 08/13/2024

      We received a bill dated 8/1/2024.  I cancelled near June 20th.  They are still saying we now need to pay for July - September, even though we are no longer customers.  They are now charging $60 that they originally took off for six weeks that they missed.  They had a total of nine weeks that they didn't pick up our trash.  The most recent bill does show the $20 late fee taken off.  They are trying to charge us $200 for past fees, late fees and the new July - Sept quarter.  We owe them $120 from when they did pick up trash.  I am willing to pay the $120 but only that. 

      Business Response

      Date: 08/28/2024

      Thank you for your patience as we addressed this matter. We see that we have been able to resolve the issue regarding your billing and service. If you have any further questions or need additional assistance, please feel free to reach out to us directly.

    • Initial Complaint

      Date:06/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is billing me for a service I no long have. I've contacted them multiple times via email, phone calls and messages. They don't respond and continue to send bills including late fees

      Business Response

      Date: 06/27/2024

      Thank you for bringing this to our attention. We have reviewed your account and understand your frustration. We apologize for any inconvenience caused. We have taken the necessary steps to remove the charges for July, August, and September as requested. Please note that your account was canceled effective at the end of June. However, since service was provided for the month of June, the balance for that month is still owed.
      If you have any further questions or concerns, please do not hesitate to contact us directly.

    • Initial Complaint

      Date:06/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our waste management company, *** sold their business to Cards and we had no idea until we got a bill from Cards. We stayed with them for a few months and other than one time, they did pick up every week. Then they increased the pricing and wanted to bill quarterly in advance. By this time, numerous complaints were being posted on social media and we didn't feel comfortable paying them so much money upfront, given their track record with other customers and their no-refund policy so we decided to go with another service with lower pricing, better ethics, and canceled. A few weeks later, they canceled the service due to non-payment and started sending invoices for past and future services. Over the past two months, the bill has continued to get higher each time. When we canceled their service, we had a $0 balance with them. They continue to harass both my husband and me with phone calls (voice mail), texts, emails, and Snail Mail wanting us to pay for service we have not received from them for the past two months. Maybe they think if they bother both of us, we will pay. They are threatening to send us to collections as well.
      I am 65 years old and I have never done business with a company as horrible as this one. I don't understand what their motive is to buy companies and then not give their built-in customer base the service they are paying for. You can rarely, if ever reach them, and if you do, you get the runaround. My husband thinks it is a front company for illegal activities, but that doesn't make a lot of sense when they don't keep up appearances and do business in a way that would not generate so many complaints and bring scrutiny to their business practices. I don't know why they are so horrible, but we are tired of the harassment. We owe them nothing.

      Business Response

      Date: 06/27/2024

      We understand your concerns and apologize for any inconvenience caused. It appears there was a miscommunication regarding the cancellation of your service. As we were not notified of your cancellation, your account remained active until it was suspended due to non-payment. Please contact us directly at ************ or email *********************** so we can discuss this further and work towards resolving the issue. Thank you for bringing this to our attention.

    • Initial Complaint

      Date:06/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged my wife 60 dollars last week. Has stopped picking up the trash for a bout a week and a half. Been trying to call them but no answer whatsoever. When we finally got a hold of them we asked for a refund to which they responded "if you do not like it, sue us".

      Business Response

      Date: 06/27/2024

      I've ensured that our customer service team, led by our VP, has resolved the issue promptly. If there are any further concerns or if you need assistance, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we're here to help in any way we can.

    • Initial Complaint

      Date:06/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled service with this trash service at the beginning of April 2024. Cards had NOT provided me with any services yet for April, May, or June. However, they still expect me to pay for the "service" that I did not receive because they bill ahead of time (mid-March) for the upcoming months. So even though I cancelled before receiving any service for those months, they expect me to pay for those months ($90 plus a $20 late fee). I am asking for you to help me remove this $110 fee and close the account permanently.

      I cancelled with them because:
      1. They are not reliable with their trash pick up. This is a widespread issue in our entire community.
      2. They provide horrible customer service. They are very difficult go get hold of.
      3. Their customer service people are extremely rude, condescending, and even hateful.

      Business Response

      Date: 06/27/2024

      Thank you for reaching out. We will get in touch with our accounts team to see if a refund can be issued for the months in question. We want to clarify that our customer service representatives strive to provide professional and courteous service. Please let us know if there's anything else we can assist you with.

      Customer Answer

      Date: 06/29/2024

      Complaint: ********



      I am rejecting this response because it doesn’t resolve anything. Additional note: I am actually asking that they stop BILLING me for April, May, and June. We never paid it because we DID NOT RECEIVE SERVICE. However, we continue to get bills and when I called (2x) to resolve it, they were unwavering and rude that we owed it since they pre-bill.



      Sincerely,



      **** ******

      Business Response

      Date: 07/10/2024

      Thank you for your feedback. We have adjusted your account balance. If you need anything further, please reach out to us directly. 

      Customer Answer

      Date: 07/10/2024



      Complaint: ********



      I am rejecting this response because the business’s response was vague, only stating that they’ve adjusted our account. What exactly does that mean? We received a bill from Cards just yesterday that now shows that we owe them the original $90 plus 2 late fees at $20 each for a total of $130 for services never rendered. I would love to trust that when they say they’ve “adjusted” our account that it is now at $0, over and done with, but that needs to be stated in writing from their end. 



      Sincerely,



      **** ******

    • Initial Complaint

      Date:06/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for weekly trash service, and they regularly no show. I paid June’s bill for July, and now they don’t want to refund me for July’s bill cycle. Website says cancel before billing cycle, which is for July/August/September and I have done so and are still holding on to my $100

      Business Response

      Date: 06/26/2024

      Thank you for your feedback. Our website outlines our policy, which specifies that cancellations must be made before the billing cycle begins. Please note that this typically refers to our advanced quarterly billing, not before the service period. We will continue to provide service through the paid period. If you have any further questions or need assistance, please reach out to us directly.

      Customer Answer

      Date: 06/26/2024

       

      Complaint: ********
       

      I am rejecting this response because: Holding funds for services not rendered is illegal in the state of Texas.  While your internal policy may say no refunds, this is against state statue.  Your truck missed 3 of the last 5 trash pickups on my scheduled day.  There has been no inclement weather that would have affected service.  I am not disputing the charge for the month of June due to essentially what is theft of my money since services paid for were not rendered.  This is my grounds for not continuing to use your business.



      Sincerely,



      **** ******

      Business Response

      Date: 07/11/2024

      We appreciate your feedback and would like to address your concerns. When there are delays in service, our practice is to collect the extra material on subsequent pickups, ensuring that we collect the same overall amount of trash. We continue to offer our services until the end of the paid period.
      If you have any further questions or need additional assistance, please feel free to reach out. 

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took over the trash company that we had been using and I told them I didn't want their services anymore. I looked at my account and they made an unauthorized withdrawal of $90 and I never authorized it. My bank will help me with the charges.

      I would like for them to close my account with them and not to charge me anymore.

      Business Response

      Date: 06/26/2024

      Thank you for bringing this to our attention. According to our records, a recurring payment was set up when you called in February to make a payment. We will honor your request to cancel the account at the end of the paid period, which is September, and will service until then. If you have any further questions or need assistance, please let us know.

    CARDS Recycling is NOT a BBB Accredited Business.

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