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Business Profile

Waste Management Services

CARDS Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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CARDS Recycling has 15 locations, listed below.

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    Customer Complaints Summary

    • 667 total complaints in the last 3 years.
    • 458 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contract for weekly trash service pickup at my residence. They skipped this week and told me "too bad" I should have called the day the missed. There service so poor and inconsistent; we wrongly assumed they would be by the next day, then the next. Then we happed to speak to a neighbor and they confirmed their trash was picked up on schedule. The young lady at Cards refused to give me parameters on time as to service. We typically have it out by 6:30 am on Mondays because of this. Still no service and she refused to provide credit. It's fraud, deceptive practices, bait and switch whatever but it is illegal to charge for services and then not provide. I thought Republic was bad but wow, Cards is awful.

      Business Response

      Date: 11/01/2024

      Thank you for reaching out and sharing your concerns about the recent missed trash pickup. We understand how frustrating it can be when services aren’t delivered as expected, and we appreciate the opportunity to address your feedback. We want to clarify that your regular service day is scheduled for each Monday. If a pickup is missed, we highly recommend calling us the next business day so we can notify dispatch and enter a work order for the missed service. Since you contacted us on Friday and we do not operate over the weekend, we took the initiative to enter a courtesy request to ensure that all trash you placed out would be serviced on Monday. We can confirm that this work order was completed on 10/28/2024. We work hard to deliver the best service possible; however, we are unable to provide a credit for this missed pickup due to all waste being collected on 10/28/2024. We encourage you to report any issues directly to us so we can address them quickly in the future. Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions or concerns.

    • Initial Complaint

      Date:10/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business has not picked our trash up in two weeks, I've called and spoke with them, they state that they will dispatch it to the drivers and they still do not pick it up.

      Business Response

      Date: 11/08/2024

      Thank you for reaching out to us regarding your concerns. We sincerely apologize for the missed trash service you have experienced. We understand how frustrating this can be, and we appreciate your patience as we work to address the issue. Our records indicate that you have canceled your account, and we regret that the service did not meet your expectations. To make things right, we will be issuing a refund of $30.00 to your account. Please allow us ample time to ensure that this refund is processed correctly and promptly. We thank you for your understanding as we work to resolve this matter. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us.

    • Initial Complaint

      Date:10/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attempted to cancel my service prior to the 3 month services dates of October, November, December 2024 (after the billing cycles mysteriously changed from 1 month at a time to 3 months at a time without warning or reasoning). I was told by the customer service rep that they’d put in a cancelation request and that I needed to call back after a few weeks to check in on the request. After several weeks, I’ve called multiple times. Each call either hangs up without answer or a customer service rep will answer, introduce themselves, and then hang up without any input on my end. Due to not answering my phone calls and the several week wait, I have acquired a late fee on top of a normal bill for services during these 3 months I will not be receiving any services. How can someone cancel a service if there’s no way to achieve this online and customer service ignores/ends calls? I’ve attempted to email the [email protected] as well for a resolution or update for this issue but continue to be ignored.

      I was told to “Please reach out to us through other channels if you need immediate assistance” by CARDS in response to a company review but what other avenue of communication do I have besides mailing a letter just to be ignored a third time?

      Business Response

      Date: 11/01/2024

      We hope this message finds you well. Thank you for reaching out about your account balance; we truly appreciate your patience while we looked into it. We’re happy to let you know that we will be making adjustments to your account to remove the outstanding balance. Additionally, your account has been cancelled, and we’re working to ensure everything is taken care of smoothly. Please allow us ample time to ensure that these adjustments are processed correctly. If you have any questions or need anything else, please do not hesitate to reach out to us. 

      Customer Answer

      Date: 11/05/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:10/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled trash service on September 13th 2024 and my bill was paid in full until October 1st. Also, the trash dumpster was supposed to be picked up. I'm receiving a bill with a $20 late fee stating that I didn't cancel until the bill was sent. The dumpster is still sitting in my yard over a month later.
      I've contacted Card's several times and just get the run around. I know of other people who have had the same problem.

      Business Response

      Date: 10/25/2024

      Thank you for bringing this matter to our attention. We see that the work order for the removal of the can was marked as completed on October 18th. We have also reviewed your account and initiated the necessary adjustments to remove the balance from October to December. Please allow us some time to ensure these adjustments are processed correctly. We thank you for your understanding and patience as we work to resolve this issue.

      Business Response

      Date: 11/07/2024

      Good afternoon, we do apologize for the inconvenience of the previous work order for the can removal not being completed as noted and we have placed another one to ensure that this is done promptly. We have also attached an updated billing statement for your convenience. Please do not hesitate to reach out to us with any further concerns or questions. 

      Customer Answer

      Date: 11/07/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *******

    • Initial Complaint

      Date:10/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They dumped trashed all over my yard. I called them yesterday and they said they would have someone to come pick it up. They have not done it. Last month they dumped the trash can and put it back on top of other trash.

      Business Response

      Date: 10/25/2024

      Thank you for bringing your concerns to our attention. We take these matters seriously and value your feedback. We would like to assure you that we have instructed our drivers to take before-and-after photos to ensure the highest quality of service. It is important to note that our drivers did not create the mess you referenced. Attached to this message, you will find the photos documenting the condition of your dumpster before and after our servicing. If there is concern of something or someone accessing the dumpster and possibly pulling items out of the dumpster, we do offer lock bars. Please let us know if you would like more information about this option. We appreciate your understanding and patience as we work to resolve this matter, and we are committed to ensuring your satisfaction.

    • Initial Complaint

      Date:10/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards Recycling purchased my trash service company. They missed many trash pickups. My service was paid through October 1st. I cancelled this service on 9/13/24. They billed me for $90 on 9/16/24 for October, November and December. I have tried to resolve this and they refuse. I now have a late charge and received my first collection call on 10/16/24 at 5:27pm

      Business Response

      Date: 10/24/2024

      Thank you for reaching out regarding your concerns. Due to the missed services you have reported, we will be adjusting your account to remove the charges for the October to December billing cycle. Please allow us the necessary time to ensure these adjustments are applied correctly. We appreciate your patience and understanding as we address this matter.

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ended trash service with CARDS in September 2024 due to poor service even after 30 phone calls this year. Instead of stopping service they billed us for 3 additional months (Oct, Nov, Dec) plus a late fee. Our new trash service began Oct 1st, yet CARDS trucks continue to come to our residence even though there is no trash for them to pick up. We want our business with them ended. We owe them nothing.

      Business Response

      Date: 10/24/2024

      Thank you for reaching out about your bill. Following a thorough review of your account, we will be waiving the balance due for the period of October to December. We kindly ask for your patience as we process these adjustments, and we appreciate your understanding as we work to resolve this matter.

      Customer Answer

      Date: 10/25/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since I canceled CARDS service in September 2024.



      Sincerely,



      ****** ****

      Customer Answer

      Date: 12/06/2024

      I thought my dispute with CARDS was settled.  I have received three email reminders to pay my bill, and another that they are sending me to collections.  I cancelled in September.  CARDS decided that no charges were due for October through December, and now they are still billing me.  I want to know that my bill has been zeroed out, and that I am not being sent to collection for money I do not owe.

      Customer Answer

      Date: 12/09/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ****

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business discontinued service on June 30, 2024, but I didn't get the letter until Aug. I still have their trash cans, I would like for them to come and get it from my home at the end the road where they would usually pick it up.

      Business Response

      Date: 10/18/2024

      Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience caused by the trash can not being removed from your property after your account cancellation. We have placed a work order to ensure the trash can is removed as soon as possible. We appreciate your patience as we resolve this issue. If you have any further questions or concerns, please don’t hesitate to reach out.

      Customer Answer

      Date: 10/23/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** **********

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09/12/25 Cards billed my card for 3 months service. I never agreed to be on a 3 month plan. I was monthly. I also had two trash carts and they stole my cart multiple times and had to return it. 3 weeks ago I stopped the man trying to take it again and told him I was suppose to have two carts. He called the main number and the lady confirmed on the phone I was suppose to have two carts. He then said so you want me to leave two carts here? She said yes. He left the two carts. A week later he came back and stole the cart from my garage. I am tired of fighting to keep my carts and getting them to pick up trash. They leave a mess every time and my cart out in the middle of the street. I would like my cart returned and a refund for the 3 months they took out of my account. I have set up a new service with the city and they have been servicing my trash all of October. I notified Cards of this change prior to them taking out the money from my account when they kept steeling my cart.

      Business Response

      Date: 10/22/2024

      Thank you for reaching out to us regarding your concerns. We understand how important this matter is to you, and we appreciate the opportunity to address it. Regarding the issue with your personal can, we currently have no record of a removal. Our records indicate that you have only ever been set up for service with one 96-gallon can, and there has never been an arrangement for two cans to be serviced at once. If you have any documentation or proof that our driver took your trash can, please share that with us, as it will help us investigate further. As for your request for a refund for the service period from October to December, we must inform you that our company policy requires cancellation to be processed before the billing cycle to avoid charges for the upcoming period. Unfortunately, this policy prevents us from issuing a refund for that timeframe as you will continue to be serviced until the end of December. However, we are more than willing to work with you regarding the situation with your cart. Please let us know how we can assist you further. Thank you for your understanding, and we look forward to resolving this matter.

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bill needs to be disputed. I was charged on June 10, 2024 $69 for the service of July, August and September. I called on June 12, 2024 and closed this account, because I was moving out before the end of June. In that conversation on June 12, 2024 I was promised over the phone by the customer service representative that I will be fully refunded. After that I have called customer service multiple times and each time I was given different promises from refunding at the end of the year to not refunding at all. I have called my bank and disputed this transaction. Now I am getting collection bills every week for $69 plus a late fee of $20. You can't charge me for the service you did not provide.

      Business Response

      Date: 10/22/2024

      Thank you for reaching out regarding your concerns. We appreciate your feedback and understand how important this matter is to you. After reviewing your account, we will take the necessary steps to remove the balance due as a result of your can being removed in July. Please allow us some time to ensure that these adjustments are made properly. We sincerely thank you for your patience as we work to resolve this issue. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

    CARDS Recycling is NOT a BBB Accredited Business.

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