Reviews
This profile includes reviews for U-Pack's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 229 Customer Reviews
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Review fromAmy B
Date: 09/05/2022
4 starsFast and friendly service for both the scheduling to the trailer delivery and pick up. Trailer was huge and fit all
Our stuff. Only small issues for us: trailer was very dirty and very tall, which would have been fine but our movers didn’t wrap and load stuff properly so many boxes were crushed and furniture arrived with grease marks.Review fromJennifer M
Date: 09/04/2022
5 starsU-pack was awesome! We did a cross country move from Maryland to Texas. We got the full trailer which is provided by Old Dominion. Towards the middle of packing our truck we realized we didn't have enough room. We called u-pack and let them know the situation. They sent out another truck the next day. They told us to just use what we needed, that's all that we would be billed for. The customer service, and the promptness of delivery and pick up was amazing. Every driver that we dealt with was super friendly and informed . We highly recommend u-pack. It was way less than highering a full moving company. We paid $13 k compared to the $18k quotes given by other companies. Expensive yes but given we literally moved across the country with no issues or breakage, extra fees etc. Totally worth it. And we didn't have to drive. We also used their Moving Staffers for loading help which was nice.Review fromDylan R
Date: 09/01/2022
5 starsLet’s face it: Moving is stressful, but UPack made it so much better! They were responsive, on time, and beat the price on all of the competitors! Their policy of pay for only what you use is great - we had two ReloCubes delivered and only used one. No hidden fees or taxes, unlike Pods! Reading the BBB reviews of 1800Packrat scared me away, so I stuck it out with UPack and couldn’t be more satisfied.
My ReloCube arrived at its destination well ahead of schedule and it was dropped off early in the morning. Just a word of advice though: When loading your contents, don’t call to schedule your pickup until it’s totally ready! They don’t offer pickup windows. I asked them to pick it up at the end of the day (which they said they’d try but couldn’t guarantee it) and it came at 10am - yikes I wasn’t ready! Thankfully they came back the next day for no charge.
Thank you so much UPack I’ll recommend you any day!Review fromLynn N
Date: 08/17/2022
1 starIf I could give them ZERO stars I would. We chose U-pack over UHaul to move our daughter from Richmond VA to Fort Wayne Indiana. We had to pack the Relo-Cube at their facility which was fine since it brought the price down. On Friday, July 15th we loaded it up, locked it up, signed the paperwork and left. According to the contract, it was to arrive in Fort Wayne in 5-7 business days - so no later than July 26th. On the 27th, I contacted the facility in Fort Wayne to schedule the delivery and was told that they did not have our cube and that it appeared to still be in Richmond. I immediately contacted customer service and had several conversations that day and every day thereafter for the next 2 weeks. It quickly became apparent that they had no idea where our cube was and had no way to track it because apparently someone in Richmond failed to do their job and log it on the manifest. There are also no GPS trackers on the pods to safeguard against human error. I was told many times that it "wasn't lost," that they had to have people "walk the yards" and check the CCTV footage, first in Richmond, then it was Winston Salem, then it was Ohio, then New York. I was told about how these facilities were super backed up and had tons of trucks to be offloaded and that it would turn up. Eventually they refunded our 850.00 - the cost for the service but assured us that it would be found and that they were still looking. A month later, our daughter is 10 hours away, in a new city where she knows no one, sleeping on an air mattress on the floor, without her belongings. Our entire summer vacation was planned around this trip to help her move and we had to leave her without her things. Suddenly, they dont want to return emails and phone calls and when I posted about our experience on their Facebook page they deleted it and blocked me. Our claim for reimbursement is pending. Bottom Line - USE ANOTHER COMPANY!Review fromBrenda P
Date: 08/17/2022
5 starsThey worked with me on the time frame due to a problem with the loaders. They were very considerate to my situation.Review fromRalph S
Date: 08/16/2022
1 starUpack to date, will not give me a delivery date to our new house although it stated clearly that we would be delivered between the 15th and the 17th of the month. Customer service is very condescending and will only offer the definition of estimated delivery dates. I spoke to them on the 12th and they told me they don't deliver on Mondays so that would have never happened. Their customer service will just tell you "it's an estimated time" so the delivery could be before or after the contractual dates which is completely unacceptable! We have to waste money in a hotel everyday we don't have our personal items!Review fromAndrew J
Date: 08/02/2022
5 starsAndrew J
Date: 08/02/2022
My family had a very positive experience using U-Pack as our moving company for our interstate move. We researched containers, full-service movers, and truck and trailer rentals and found that U-Pack offers the best value per foot than other companies.
I appreciated the ratchet straps that were offered with the trailer and used every one of them. I've read a few reviews of some customers that were upset with damage to personal property -- I found that if I took some extra time and care on the front end by making sure all of my belongings were secure, and used things like moving blankets and rope, they arrived with almost no property damage.
I'm also pleased with the dispatchers at the service centers, the truck drivers, and the U-Pack customer service reps. Everyone was helpful and friendly. I would definitely use this service again.
U-Pack
Date: 08/08/2022
Thank you so much for using our service and taking the time to write about your experience! We appreciate your business and wish you all the best in your new home!Review fromAmy B
Date: 08/01/2022
5 starsWe moved from California to Tennessee and dealing with ABF was the easiest part of our move. They answered the phone when I called and were very helpful and polite. They delivered the moving truck to our house EARLIER than they were expected. We were able to load the truck in one day and they pick up the truck 2 days earlier than our scheduled day and time. When we got to Tennessee 10 days later the truck was already here waiting for us to call. I called and in a day they had the truck out to us and even backed it up into our driveway, which is on a steep hill. We had plenty of time to unload the truck and they picked it up when they said they would. I can't recommend then enough. They are a great company!!!Review fromMorgan L
Date: 08/01/2022
5 starsWe recently moved from Missouri to North Carolina. Quotes for moving us from our 4 bedroom house and barn from traditional moving companies were $26000 and up. U-Pack quoted us $9625 for two 28’ Old Dominion trailers. I hired a loading crew for $3200 in Missouri, and my neighbor brought his skid steer with lift over to lift really heavy items into the truck. I rented a skid-steer with lift for $600 at the NC end, and hired an unloading crew for $1000.
That’s $14,425 vs $26,000.
I’d call that a good deal.Review fromAnton L
Date: 07/31/2022
5 starsWe were very pleased with our experience with U-pack! They did everything they said they would. They were on time and very professional! Their staff was always very friendly and helpful. Extremely satisfied with there services!! All our belongings arrived on time and no damage. Next time I move I am definitely going with them again.
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