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Business Profile

Textbooks

Valore
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Valore's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Valore has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Valore

      7200 I-30 Little Rock, AR 72209

      BBB accredited business seal

    • Valore

      PO Box 193408 Little Rock, AR 72219-3408

      BBB accredited business seal

    Customer Review Ratings

    4.73

    Average of 52 Customer Reviews

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    Review Details

    • Jacob S

      Date: 01/27/2024

      Jacob S

      Date: 01/27/2024

      I recently encountered a slight hiccup with my law school textbooks order, as they were mistakenly delivered to the wrong address. However, the outstanding customer service I received from the company truly impressed me.
      Upon realizing the delivery error, I reached out to their customer service team to address the issue. They acknowledged the mistake, assured me of their commitment to customer satisfaction, and promptly issued a refund for the inconvenience caused.
      It's refreshing to experience such professionalism and courtesy when dealing with customer service. Kudos to the team for turning what could have been a frustrating experience into a positive one through their understanding and proactive approach.

      Valore

      Date: 02/02/2024

      Thank you, Jacob, for your positive review. I am happy to hear you had a very positive experience with our customer support team. We appreciate your business and if you need any assistance in the future, please reach out to us again. Thanks again!

    • Takarra H

      Date: 01/11/2024

      I placed an order and inadvertently typed the wrong ship to address. Even though the site said I could not change my address I contacted them directly requesting they adjust my address prior to shipping. I received an update indicating the address was changed and I was all set, Excellent Customer Service!!!!!!

    • Brycen S

      Date: 10/31/2023

      Service is fast and simple. Any issues you will have will be resolved immediately.

    • Jenny L

      Date: 10/25/2023

      Jenny L

      Date: 10/25/2023

      My experience with Valore was as expected. I sold back two books and received my check for the amount and in the time I was told. I also bought two books and received them in a timely manner. My only issue would be that one of the books I received is not at the same standard that I sent my almost new books in as. I am concerned about selling it back (fingers crossed).

      Valore

      Date: 10/30/2023

      Hello Jenny, thanks for posting your honest review. I have checked into the issue with the books you received. I would like to provide some additional information. When you purchase or rent a textbook on our site, the sellers do list the condition of the book. The book will either be listed as New, Like New, Good, or Acceptable. The books you ordered were listed in Good and Acceptable condition. I hope this information will be helpful should you decide to purchase or rent another textbook. Thank You.

    • Cynthia C

      Date: 10/25/2023

      This option made my books very affordable. The books came to me very quickly and were in better condition than expected.

    • Kristina S

      Date: 10/24/2023

      Fast updated replies to orders. Prompt payment for books sold to them.

    • Cassidy W

      Date: 10/03/2023

      Customer service reached out to me very quickly after I submitted a form, apologized for any inconvenience, and solved my problem quickly. It was a very short exchange of responses with a friendly tone. Highly recommend their support services ??

    • Paula R

      Date: 08/15/2023

      Paula R

      Date: 08/15/2023

      Awful. If I could give a -5 I would. I never receive books I order. Orders are always cancelled. Emails inquiries get no response. Ordered a book.. of course xcd, a week later book is still on their site. Tried again.. nothing. Not legit business

      Valore

      Date: 08/16/2023

      Hello Paula, I am very sorry to hear about your negative experience. The seller in question is no longer allowed to sell on our platform. I hope you will reconsider using our marketplace in the future. Please reach out to our customer support team at [email protected].

    • Gregory P

      Date: 07/29/2023

      Melissa C., Valorebook's Senior Customer Service Agent, was superb in facilitating contact with the original seller ************** and obtaining the information I needed to determine the status of the initial order I had placed with **************, which was "lost" in the mail, and then to obtain the tracking information from Nataraj *****, to whom the original seller reached out to fulfill my replacement order and whose service was excellent. Melissa's prompt replies to my queries and professionalism were very much appreciated.

    • Elisha R

      Date: 07/17/2023

      Books were in the x Ellen’s condition and came fast. I was pleasantly surprised how efficient they were and also they keep in touch u til the shipment arrives. Thank you

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