Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 blinds from SelectBlinds on 6/8. The total for my order was $500.77. I received the blinds on 6/27. This was later than the 3-7 business days for production and 1-5 business days for delivery that they promised. Once I installed the blinds, I found multiple issues and contacted the Support Desk. They contacted me back and asked for documentation. I chatted with the help desk and spent an hour detailing the issues and sending over 10 photos and videos. Two days later I got another email asking for the same documentation that I had already provided. I chatted the help desk provided the same images and videos again. They assured me that they would request a new chain for one of the blinds and a refund for the others. They said 24 hrs. I havent received any more correspondence from them. I've written the *** and a brand ambassador, neither or which have responded.These are the issues:- The 38" W x 36" H roller shade came with a chain that is way too short. The roller shade cannot be fully extended or retracted. When hanging the chain appears approximately 1/3 the length of the roller shade. The most I can retract the window is about half way.- The other 3 roller shades are not providing a black out effect. They are outside mount and I followed the instructions for measurements but they let in a lot of light. They are not constructed in a way that provides a black out effect. They are not doing what I need them to do.- The 66 1/2" W x 78 1/4" H arrived and is not the size that I requested. It's significantly longer than the other two for that room. Additionally, the pull chain mechanism is also mis-functioning. It doesn't allow the shade to be completely retracted and the shade gets stuck on the opposite side from the chain and it now has black marks and wrinkles from getting caught in the roller. - The other two blinds are the wrong length as well - 81" instead of *****". One of them isnt retracting correctly after a couple weeks of use.

  

  Business Response

  Date: 07/24/2023

  We want you 100% happy with your order and we're sorry these shades are not meeting your needs. Full store credit has been issued and we hope this makes things right for you.

  Customer Answer

  Date: 07/24/2023

  I do not want a store credit. I had to have someone come out and install the initial order and that was wasted money and time. I want a refund to my credit card. These are the only windows in my home and in the multiple weeks that I waited on a response, I had to pursue another option to block the light so that I could sleep. 

  

  Business Response

  Date: 07/25/2023

  we have issued a refund on this order.  Please allow a few business days for it to show up on your credit  card statement.

  Customer Answer

  Date: 07/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:07/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July 7th which was to ship within 3 days according to their website. To date, I have not received the items that I purchased. The ***** tracking # only shows a label had been created. No matter what time of the day during their stated business hours, you can not get through to their customer non-service "Care Team "I'm contacting my credit card company to dispute the charge for non-delivery of the order.

  

  Business Response

  Date: 07/26/2023

  We're truly sorry for the ***** shipping delays you experienced on your order. We show that this has since been delivered and we hope you enjoy your new blinds.  You have a multi-year warranty and we'll be standing by to help if you need anything further.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a motorized roller blind about 18 months ago. It recently stopped working correctly. I tried to contact the company to find out how to fix it. They responded immediately with standardized emails, texts, and supposedly live chat but as poor as the answers are I don't believe the chat is live. They send out random instructions that are not helpful and just waste time reading through garbage info that doesn't apply and then they do not answer the questions completely. It I'd though they want to throw an answer out there and pretend they did something but don't care if they resolved your issue. They have a phone number but they will not call and send you back to chat or text that doesnt work. I still don't have what I asked for nor is my issue resolved. Their customer service is incompetent. The worst I've seen. I will steer people away from them because while we liked the product, service after sale is non existent. I've worked on this for several days and wasted hours of my time sifting through worthless information.

  

  Business Response

  Date: 07/24/2023

  Our management and motorization experts have attempted to reach out to help troubleshoot and resolve the issues you may have. Please reply back to our emails/voicemails and we would love to correct this for you. 

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two identical Classic Faux Wood Shutters from Select Blinds (order # *******). Unfortunately, one of the frames was incorrectly cut leaving a gaping hole in one of its corners. I have documented the problem and filed a warranty claim. It took Select Blinds a week just to start reviewing my claim. At this point, it is still pending approval.Details: One of the frames could not be properly assembled because of the incorrect cut on one side of the Bottom piece. The attached pictures show both the correct and the incorrect cut from multiple angles as well as the sticker on the back side of the Bottom part of the frame. The incorrect cut is still at 45 degrees but the piece was not flat during cutting (potentially because of some debris) resulting in a cut that is not perpendicular to the base but is skewed. I requested a correctly cut replacement for the Bottom part of the frame or both the Top and Bottom parts to ensure a good fit (they are identical).The communication with Select Blinds is very inefficient and their response time is extremely long.

  

  Business Response

  Date: 07/11/2023

  We are truly sorry for the issues on the order. The remakes are in production to correct the issue and we will do all we can to rush this out for you. 

  Customer Answer

  Date: 07/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:07/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2/2022 I placed an order for 7 blinds. They would not arrive until July. The measurements of shades were ok, but we believed to be ordering black ***** shades but instead received denim blue blinds. I was unable to use them and attempted to return them but my request was denied. I spent over $1,500 on unusable blinds. Would love to return these blinds for a refund or exchange for black shades. The first pic below is a pic of what was advertises. The second pic is a sample of what was received (currently in attic).

  

  Business Response

  Date: 07/11/2023

  we're truly sorry to hear that you're not happy with the color of the shades. Prior to placing your order, we highly recommend ordering our FREE samples so you can be sure that the color, materials, openness, etc will meet your needs prior to us building your custom-made shades that are specific for your window.  Our management team will be reaching out to help you with this situation. 

  Customer Answer

  Date: 07/16/2023

  I am disappointed in response from business. I have purchased over $2,000.00 in blinds that are useless to me, and my request to return/exchange was rejected. The business instead offered a discount to reorder, of which are no different than the repeated offers I receive via spam mail from this same company. 
  Their response is attached, along with the blinds I ordered (which appear black online) but were received in light denim blue color. 

  

  Business Response

  Date: 07/21/2023

  The name of the color is "Indigo Textured" so this color will certainly not be black. All of our items are custom made and the samples are provided free of charge prior to every order to allow you to see the color and product prior to us custom-making it specifically for your windows. We've made fair offers to have you reorder in a color that better suits your needs.  Please reply to our management team if you would like to take advantage of this.  We truly hope to see you happy.

  Customer Answer

  Date: 07/26/2023

  Regardless of the brand naming, the pictures you advertise are closer to black (see picture) yet the color you sent was a denim color, dozens and dozens of shades lighter than advertised. See picture for reference. 
  Your site gives multiple references on assurance of a perfect fit, and ordering samples -- all related to ensuring windows are measured accurately. As such, we had windows personally measured, then professionally measured to ensure we ordered the right size. The solution you provided has only focused on making you richer, and not offering anything to help the consumer. At the end of the day, I am stuck with 2k worth of ***** shades that I will never be able to use, as you rejected a return. Your solution has been to offer a discount to order new shades. No thank you. 

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this review after an unfortunate experience with Select Blinds. On June 9th, I placed an order (Order ID: ******** for a set of blinds, which cost me $200.75. Their product description and instructions indicated that the blinds would be compatible with my skylight.However, once I received the product and attempted installation, I found that the blinds would not fit my skylight. Their product's compatibility with sloped skylights does not extend to scenarios where at least one wall of the skylight is angled. This crucial piece of information was nowhere to be found in their product description or instructions.When I contacted the customer service team to resolve the issue, their response was highly disappointing. Despite their advertised guarantee that they will work with customers to ensure their blinds will fit (their F.I.T. guarantee), they failed to fulfill this promise. Instead of taking responsibility and offering a solution, they suggested that I hire someone to build an entirely new custom blind. This is neither a feasible nor an acceptable solution given their failure to deliver as promised.Their refusal to provide a refund or offer an exchange is very alarming. It seems that the customer service team is not interested in resolving customer issues, and the company does not stand by its own guarantee. This goes against the principles of responsible business conduct.I am left with a useless product, a loss of $200.75, and a feeling of deep dissatisfaction with the company's handling of this issue. I would strongly urge potential customers to reconsider before purchasing from this company. Their lack of accountability, inadequate product descriptions, and disregard for customer satisfaction are significant red flags.

  

  Business Response

  Date: 07/07/2023

  We have issued full store credit on your order in the hopes that this helps make things right. If you have a unique window, our design consultants are always available to review the order details prior to us custom-making the shades.  We'll be standing by if you need us for the next project.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month, I purchased two sets of 2.5 inch faux wood blinds in dark cherry from Select Blinds. I also paid extra to have a large, one piece valance included. The blinds took approximately one month to arrive. However, I was told at the time of purchase that the blinds would arrive in approximately ten days. When the blinds finally came, I immediately realized that I had received a light colored faux wood blind - without a valance at all. I contacted Select Blinds to notify them of the issue. They asked that I send a photo of the (still unpackaged) blinds, which I have done.When I followed up with the company a second time earlier today, I was instructed that I needed to now send a photo with the blinds alongside the companys wood sample. They said the sample would help prove the color discrepancy. This is an impossible task, as I no longer own a set of their faux wood samples. The employee explained that they would instead mail me a set of the faux wood samples. In turn, I would need to (again) demonstrate their error in color. One of my concerns is that at no point did the employee acknowledge the clearly missing valance. From the photo, anyone can see that the valance is simply not in the box. I have asked several times for permission to return the brand new blinds, but they have so far refused. Now I am still without window coverings and will be left to purchase something from an in-person store this weekend. I cannot continue to leave our windows uncovered while they send me something in the mail.The error is theirs. I am only asking to return a brand new, still in the box product for a fair credit.

  

  Business Response

  Date: 07/07/2023

  Our records indicate that this was made with the correct color based on what you ordered. We highly recommend you order our free samples prior to placing you order to ensure you'll be happy with the blinds prior to us custom-making them. Our management team has made multiple attempts to contact you in the hopes we can provide some solutions. We hope to hear back from you.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three weeks ago, we ordered 10 sets of shades from Select Blinds, order # *******. We measured according to the instructions on their website for INSIDE mounts. When we received the shades, every single one of them was wider than the windows. After contacting four different customer service representatives, and a supervisor named *****, we asked to speak to the managers he suggested, *** or *******. Neither one of them would speak to us. On 6/29 and 6/30, I found the *** on ******** I contacted him both days and he did not respond. ***** never called us back as well. The company insists that the shades are the correct size even though we have sent multiple photos showing them otherwise. We have been getting the runaround and now they won't return our calls. We spent over $800 and all we want are the proper sized shades, or a refund.

  

  Business Response

  Date: 07/07/2023

  We're truly sorry that all ****************************** size. We have send you a pre-paid label to have these returned so we can figure out what may have gone so wrong. Our management team will be in communication with you to help resolve this.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blackout blinds purchased from this seller are not blackout. They let lots of light through. Parts were missing and difficult to contact customer service was incompetent in replacing parts. Months later when all parts have arrived, the blackout issue is evident. **************** "90 day satisfaction guarantee" is just that I can purchase some new blinds with a 10% discount.Terrible product description for blackout shades and terrible customer service response.

  

  Business Response

  Date: 07/05/2023

  Our leadership team will be contacting you to help address this situation. We'll do all we can to make things fair and keep you happy.

  Customer Answer

  Date: 07/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business contacted me right away and resolved the issue.  This issue is closed. 
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 custom blinds for my living room for $1,500 from this company. They have a continuous cord loop for child safety and what I thought would be ease of putting the blinds up and down. Turns out its extremely difficult to lift and lower the blinds and takes a considerable amount of energy and time. It takes around 45 seconds to do just one and my arms are exhausted by the end (Im a strong person). The company refuses to exchange them even though I offered to purchase motorization with an exchange which is more expensive. They said that the issue is not a defect, and even if it was, they can only replace them with the exact same thing I ordered. This wouldnt solve the problem since its an issue of functionality of the product. Their website states they are committed to 100% customer satisfaction, but thats not how it feels at all. For a multi-million dollar company, this feels like a low blow.

  

  Business Response

  Date: 07/05/2023

  This isn't the experience we want you to have with our blinds. Our management team will be reaching out to discuss the options we have for you. We hope to make things right and easy to use.