Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered shutters through a representative *********************. Dimensions where wrong acknowledged he had made a mistake. Said customer service would review call to settle.I never received a call and followed up with multiple emails and left voice mai k s. Received notification after dispute that they had been moved to production before shipping I expect contact it has been corrected.

  

  Business Response

  Date: 06/30/2023

  Our management team will step in and help remake anything that is incorrect on this order.  We will review the details of what happened and make things right!

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/2023, I ordered 3 blinds from Select Blinds, order number ******* for a total of $644.51. When the blinds were received, the color discrepancy from the website picture to the actual blind was significant. The blinds were a gray color not the cream color noted in the website picture. The website color was not just off, this was not a slight color discrepancy. In the website picture, the shade color is much lighter than the metal top piece. In the shade we received, the metal and shade are the same darker gray color, not the cream color of the shade in the website picture. I contacted Select Blinds and they requested pictures of the blinds received. I send pictures both of the blinds received and a picture of the blind color from their website. Select Blinds rejected the my claims advising I should have requested samples prior to ordering. I did not request samples simply because of our previous experience ordering a blind for our sons order in May 2023 was that the website photo was an accurate representation of the blind color. Select Blinds offer was to give me a 10% discount if I reorder from them, paying an additional $644.51 minus a 10% discount ($64) for replacement blinds.

  

  Business Response

  Date: 06/30/2023

  We highly recommend ordering our FREE samples prior to placing your order. Computer monitor settings and lighting conditions in your home will affect the way a color looks and the samples we offer is a free tool we have that will help you see what the shade looks like in your home prior to us custom making it. We have thousands of happy customers with this color and our management team will be reaching out in the hopes we can come to a fair solution based on the circumstances.

• Initial Complaint

  Date:06/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 8 blinds from Select Blinds and sent my measurements to them. When I received my blinds, they all were all 1 inch short in width.I paid over 300 dollars for 8 blinds. Even with their FIT guarantee the refuse to fix their mistake.

  

  Business Response

  Date: 06/30/2023

  We have a FIT policy that can help you with this measuring mistake. Everything on your order was made correctly to the specifications listed on our website.  Please make sure you are measuring the entire tip to tip width of the shade and not just the fabric portion. Our management team has reached out in the hopes we can come to a solution that will resolve this to your satisfaction. 

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase: 3/21/23 I placed an order with Select Blinds for the amount of $1,300, order # ******* After receiving my order and to find that almost all of my shades were defective (severely crooked), I reached out to customer service and placed a warranty claim as instructed. When I received the replacements, the issue was still obvious and apparent that these shades are poorly made and crooked. They scheduled a pickup for 2 out of the 13 shades that I ordered for the production facility to repair. I was informed 20+ days ago that they successfully repaired my 2 shades but have not provided me any information on when they will ship these repaired shades back to me nor provide tracking. I have provided video and picture proof of the condition of my shades to Select Blinds as requested. While in contact with several customer service representatives who have agreed they can visibly notice how my shades are defective. I have been run around in circles for months with this company who not only is not willing to repair or replace my shades, but more importantly they have taken 2 of the 13 without issuing me any kind of refund for keeping the shades I purchased, but also they are not willing to refund me more than 25% of what I paid for these 13 shades. I have spoken with an attorney who informed me this is unlawful. I have spoken with several customer service representatives as well as supervisors and they are not willing to work with me so I am needing your help before I escalate this issue. Select Blinds is unlawfully withholding my money and not willing to work with me on a refund. I am requesting a full return and refund by Select Blinds. I have attached a few pictures for proof of my defective blinds. Select Blinds received several pictures and videos showing this as well.

  

  Business Response

  Date: 06/30/2023

  We took these shades back to our office, inspected them, and found no issues.  Our upper management team will be reaching out to help resolve this claim.  We'll do all we can to make you a satisfied customer with the options we have available.

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 6 window shutters. 5 were delivered correct. Our Master bedroom shutter has a middle bar across it. Looks horrible. We contacted Select blinds about this & they dismissed the issue. We have asked the company to exchange these shutters for ones without the middle bar. We have 11 more windows to do but we will not be ordering from select blinds again.

  

  Business Response

  Date: 06/26/2023

  We've sent you a copy of the recording you had with our agents where a dividing rail was requested at the time of order, which is why it delivered this way.  Our management team can help you with the reorder and have reached out to try to help finalize this for you. Simply reply to our email and we look forward to correcting this all for you.

• Initial Complaint

  Date:06/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an order early May ($5,000+) and received my order by mid-May. There was an issue with my order and I reached out to their customer service team on May 29th. They told me that I need to consult with their design team. After consulting with their design team they said I need to reach back out to their customer service team. I reached out to their customer service team and they said they would let me know when they had a new quote. It's June 21st, almost a month later and there's no resolution to my issue. There doesn't seem to be a process or procedure in place when there are issues with an order and no one seems to have an answer. It's very unprofessional that a customer has to wait nearly a month and not receive an update or solution to their issue.

  

  Business Response

  Date: 06/27/2023

  We're so sorry to hear there was a mis-order on your shutters order and we are sorry for the time it has taken to resolve things. Rather than have you reorder another $5k worth of shutters, we're working with our production team to see what we can do to use the existing components and send out different frames, saving you thousands. We have good news and our team will be reaching out to help finalize this to your satisfaction!

  Customer Answer

  Date: 06/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:06/19/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased blinds from this company an 10/6/2022. It cost $1,209.45. My order number is *******. The configuration I requested is for a "double track, inside mount track blind". Their website let me configure the blind and it shipped. Once I received the product it was clear that the brackets they sent are not for the configuration I requested. I worked with their support over several months to explain to them that they shipped me an invalid configuration. The company does not make any hardware that will hang a double track, inside mount track blind. The company sent me additional brackets, also wrong. The company directed me to several ******* videos which were not for my configuration and not useful. The company sent directions to install, but every time it's not for my configuration. It's as if they don't understand their product. I asked for my money back, but their support staff instead insists that the configuration is correct. That's not true because they're still unable to send me a bracket system that will install these blinds. Making matters worse, it's not possible to email them anymore. Their support is not only text or phone, but it's nearly impossible to reach someone on the phone. I'm sick of this already.

  

  Business Response

  Date: 06/26/2023

  Our team has reached out to offer a full refund on this order.  If you feel you would like something else, please let us know as we hope to have this resolved to your complete satisfaction.

  Customer Answer

  Date: 06/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has requested that I ship back their product before a refund can be processed.  I have agreed to those terms. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  
  Regards,
  
  *************************
  
   

  
  

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last 10 years, I have ordered and installed 22 different sets of window blinds from Select Blinds. 21 of the blinds work great. This last set purchased just last month, will not close all the way.I asked Select Blinds for a replacement, and was told these blinds are not "Black Out Blinds" and that is the way it is supposed to work. I sent them photos and a video of the problem. I was told "sorry for the inconvenience". All previous blinds I bought, snap closed very tightly. This last set of blinds is the same model and maker as all the others.I think Select Blinds must have a new owner. They used to have great customer service. They can now deal with my bank.

  

  Business Response

  Date: 06/22/2023

  Our team will be reaching out to help resolve the light gaps issue you are experiencing. We'll help make things right!

  Customer Answer

  Date: 06/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is long overdue as Ive been dealing with issues since November 2022. I tried to avoid filing a complaint with hopes each time talking to a rep it would be resolved. Im still waiting on close to $300 credit and compensation for shades that were defective, incorrectly measured, a month late than expected, incorrect information/instructions and list goes on. I have spoke to countless reps via phone, email, chat and have all correspondence for proof. I would suggest phone transcripts be reviewed because I was told and promised I would get refund on last two purchases (#******* and #*******) as they were replacements for issues with two orders in Nov/Dec 2022 (#*******, *******). In addition, I was told I would get a store credit which I agreed to after initially not wanting it then they did opposite and refund of lower value/incorrect order. They also gave incorrect label and instructions for picking up shades. There has been countless phone calls with no call backs or supervisors. I would like this resolved.

  

  Business Response

  Date: 06/12/2023

  Our leadership team will be reaching out via phone call to help make sure everything is handled properly on all your orders. 

  Customer Answer

  Date: 06/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 2/21/23 (order number #*******) and spent about $1,700.00 for 4 shades. When installing the shades, I noticed a bunch of holes throughout all 4 shades. The shades look terrible when they're fully down with all these little holes throughout them. Not only that, but they were letting the light in as well. On 5/22/23 I contacted them again (on the 90th day since my order was placed) regarding the holes and the quality of the shades. I explained the issue and sent them photos. The customer service person I spoke to confirmed that they can see the holes in the picture. At first I asked if these shades can be remade because the holes are large and it appeared to be a manufacturing error. They advised me it would take ***** hours for a response. On 5/24/23 I received an email saying my request for the shades to be remade was denied because "this wouldn't be a manufacturing error, our production facility did advise that the hole prominence varies by material weaving composition and whether the liner is blackout or privacy liner." I advised them I wanted a full refund then because no where on their website or before checking out does it state "hole prominence varies by material weaving composition and whether the liner is blackout or privacy". Even the same shade with the same material on their website doesn't show these holes in the material. I advised them that I believe this a deceptive marketing. They said they are going to reach out to their production facility in regards to this order and everything going on and they are requesting a refund back on the order. On 5/30/23 I contacted them and my refund request was denied due to the same reason as before. This is deceptive marketing and no disclaimer of this anything they're telling me on their website when checking out. I would have never made my purchase if I would have known this disclaimer or that the shades will have a bunch of holes in them.

  

  Business Response

  Date: 06/06/2023

  Our management team has reached out in the hopes that we can make things right. Please reply back to ** directly and we can correct any issues you're experiencing.