Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shades were ordered online through selectblinds.com. When they were delivered, they were defective, the components of the rollers for the shades were defective, the material was torn, and the shades were unable to be used.Upon reporting this problem to the company, we were told that no refunds would be granted. We were told that the company would replace the damaged shades, however it was obvious that the design of the shades is defective and their replacement of the entire order would not resolve the issue.We also submitted a replacement request through their website.In both instances, we were told we would have a response within ***** hours. It is now almost 4 days later and no response. The product and customer service of this company should be reported and made known to anyone who is considering doing business with selectblinds.com.

  

  Business Response

  Date: 05/31/2023

  It appears these shades are being used in a boat or RV and the constant shifting of the blinds will cause the fabric to catch onto components of the shade.  This product is not meant for this type of application and our management team has been attempting to reach out in the hopes that we can get you a new product or refund for what was damaged.  Please reply back to us directly and we can resolve this claim for you.

  Customer Answer

  Date: 05/31/2023

  The business' response is inaccurate. Additionally, the same response was sent via email to which we promptly responded and are still waiting on a response from the company. So, for the company to say they have tried to contact ** is very misleading. Additionally, regarding the mentioning of an "RV", this was parked and leveled, not "in motion" as the company so wrongly assumed and is trying to deflect from their bad product and poor customer service. 

  

  Business Response

  Date: 06/05/2023

  We will provide a refund on this order.  These shades are not meant to be used in RVs and we will make our Design Consultants available to help guide you into a better product that works better for this situation other than Zebra shades.  We hope this resolves your issues. 

  Customer Answer

  Date: 06/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that a full refund would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:05/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order (#*******) for several 1" Architect Blinds totaling $591.13 in 5/3/23. Order stated it would ship on 5/10/23. As of today, 5/23/23, it is still showing in the "Processing" stage of the order. After numerous attempts to contact Select Blinds, I only got one email saying they would check with the facility and provide an update and still no update. They do not answer their phone, respond to their text messages, and give a generic response when having to submit a question online. They have insulated themselves from having to talk to their customers and provide any type of customer service. I would like a full refund since my order has not even made yet as I'm worried that even when the blinds are made, they will be wrong based on the hundreds of complaints this company seems to get,

  

  Business Response

  Date: 05/29/2023

  We've issued a full refund on your account.  Unforeseen circumstances occasionally lead to backorders and we humbly apologize for the delays on your order. We hope to provide a better experience next time.

  Customer Answer

  Date: 05/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:05/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered blinds with a "Design Consultant" at Select Blinds. The agent did not place the correct order, and we received the wrong products. Now the merchant is not willing to fix the issue.

  

  Business Response

  Date: 05/25/2023

  Prior to placing your order, our agents will always read back everything and we provide a 24 hour hold period to notify us of any changes/errors you see on the confirmation email.  Miscommunication can happen and our team will help resolve this to your complete satisfaction.  Remakes have been submitted on your order and we hope this resolves the issues. We hope you have a great Memorial Day weekend.

• Initial Complaint

  Date:05/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of transaction: 5/16/23 ; cost: $154.17 (offer 24 hr cancelation/modification time period)- Order placed by mistake - Contacted "chat" feature 7 times within 1 hr of purchase to cancel order and countless times since then. Not responsive. - When calling # on site, offered text/chat feature. Have tired 2 times with no response (picture attached)- Chat feature has now been disabled allowing no contact option to company (not allowing me to document my previous chats)

  

  Business Response

  Date: 05/18/2023

  Your order has been fully cancelled and refunded.  We truly apologize for the problems you had connecting with our agents but it does appear this issue was resolved.

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Merchant is not responding: Im having problems and I'm very upset. 1. Half the order is missing the 3 blinds for the bedroom never showed up! 2. The ones that did come are all missing the stick to turn the blinds open and closed. 3. They are not cut to the size that I ordered , they are all off. 4. The quality is lacking for the price. With this said, I am requesting a refund.

  

  Business Response

  Date: 05/09/2023

  There's a lot to unpack here and our management team will be stepping in to address each issue you have with your order. Please reply to our voicemail/emails and we can make sure this is handled properly.

  Customer Answer

  Date: 05/09/2023

  This is not a resolution to my issue. They are beating around the ****. They barley get back to me when I communicate with them. This is not an acceptable response. 

  

  Business Response

  Date: 05/16/2023

  Our management team is working directly with you to address all issues.

  Customer Answer

  Date: 05/18/2023

  not responding to my emails

• Initial Complaint

  Date:05/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online window covering website has a very misleading "FIT guarantee". As recommended on the website (****************************************************************), I ordered 1 of the custom ***** shades to make sure I had the right fit. When I received the order, the fit didn't work. I needed some adjustments to the size...should have been ****" width and 58" height. I reached out to their customer service chat who then informed me that they don't guarantee fit on my order because I paid more and got the motorized version. Instead, I had to repurchase the window covering and get a mere 10% off. Wow! I am very taken back that this website retailer misleads customers. Basically, they are noting that if you pay more for a product forget satisfaction and their guarantee. This is definitely not the experience I was expecting.

  

  Business Response

  Date: 05/05/2023

  Our management team will be reaching out to assist you with this mismeasure.  We look forward to helping you get the correct size you need.

• Initial Complaint

  Date:04/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 3/31/2023, Order #: ******* Date Placed: 3/31/2023 Items: 2 premium vinyl window shutters Amount paid for the product: Total: $794.21 The business advertised and committed to provide a high quality product made well with quality components.Date of delivery: 4/22/2023 Date of first attempt to report missing part and missing components and defected product and poor quality material used on my product on: 4/22/2023, I also called their customer service number several times with out success. I was just directed to wait for someone to answer the electronic filed complaint/warranty issue. The only thing I have received is an automatic electronic email response telling me that someone will be reviewing my claim. I followed this email with yet another attempt via email to try to have someone contact me to resolve the issue. It's been over a week and I have not received a response. Please help me get a resolution on this issue.

  

  Business Response

  Date: 05/04/2023

  We're truly sorry for the experience you're having and are in the process of correcting the issues.   

• Initial Complaint

  Date:04/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: ******* Date Placed: 4/7/2023 Items: 2 Total: $634.69 2 sets of blind there shipping company had blind hour from my house then shipped them to a 3rd party company 3 hours away and have had them for over a week zero communication already wasted a day home waiting for the day i was told they be delivered. no one ever showed up then this company wants me to contact there shipping company find out why i don't have them only find out there not even there but 3 hours away now. have lied in emails and messaged and sent back smart a** messages.

  

  Business Response

  Date: 05/01/2023

  We are truly sorry that the shipping company is having issues delivering this to you.  This is unfortunately outside of our control so we have issued a full refund to your order.

  Customer Answer

  Date: 05/01/2023

   your business LIED TO ME about being on contract with shipping company they LIED NOT ONCE BUT TWICE. say they contacted them had they ******* contacted them they would have found out it had be transfered to a 3rd party a week earlier. you wasted my time on all of this. your LIERSSSSSSSSSSSSSSSSS f rateing

  

  Business Response

  Date: 05/05/2023

  We're sorry for what transpired with the shipping company and we have zero control over the practices of Pilot Freight. A full refund has been issued back to you.

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 sets of blackout blinds that arrived on 4/13. We began to install the blinds and saw that their width was too small and they didn't fill the windows. We measured them and every set was shorter than we ordered, by at least 1/4 inch, and for some, it was more than that. We ordered blackout blinds specifically so that they would block light coming in to support a serious medical condition my husband has. We measured the blinds according to the directions on their website and were very upset that they were cut wrong. We reached out to the business on 4/16 and submitted the information to them showing the mistake. They replied to us on 4/17 and rejected our claim saying they were made correctly according to them. They told us they subtract a certain amount from our measurements when they manufacture them, so they were made correctly. I do NOT see anywhere on their site or especially in their measuring directions that they SUBTRACT anything off our measurements when they manufacture them. If we knew that ahead of time, we would have known they would NOT fill the windows completely and we'd end up with light leaking through, which is unacceptable for what we expected to receive and need for my husbands' medical condition. I contacted them again on 4/18 by phone and no one picked up. I was directed to a text message, which no one ever responded to (attached). I then went back onto the website to chat with an agent who cut me off and told me to basically take a hike. It was impossible to get proper customer support on this. We want a refund so we can purchase blinds from another vendor that will actually be what we need. We used up our whole budget on these blinds and they are no good to us. It's VERY deceiving to do business this way. Their Return/90-day guarantee policy is very clear as well (attached) about replacing products that are not made to "the same size and specifications you ordered". I am also filing a complaint with the ******** Attorney General.

  

  Business Response

  Date: 05/01/2023

  Our management team has made multiple attempts to reach out to help work towards a solution. When ordering inside mount, our instructions state to provide us with the exact size of the window opening and we will make the shades fit perfectly. For your item, we take a 1/8" deduction on each side to make sure the shades don't scrape the window sill.  Based on the photos we received, these shades were made perfectly and should fit perfectly if the window dimensions you provided us are accurate. Please respond back to our team and we would love to resolve this for you.

• Initial Complaint

  Date:04/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered many shades from them, however 10 of them were made with 3" brackets and sent with 4" fascia. We ordered 4". They are refusing to send us the 3" in fascia at no charge but instead what to send us 4" brackets. Since the shades have already been installed, we would have to uninstall all of them, change out the brackets and reinstall, weakening their hold having to drill back into the same spot. They want to charge me for the fascia that fits the brackets already installed. The company admitted to the incorrect bracket size. But is unwell to replace the fascia with that will fit the bracket size.

  

  Business Response

  Date: 04/28/2023

  This isn't the experience we strive to provide. Our leadership team will be contacting you to verify the exact parts you need to resolve this issue. We look forward to making things right.

  Customer Answer

  Date: 04/28/2023

  
  Better Business Bureau:
  
  I was contacted by someone there who said they are mailing out the correct fascia at no charge, I will update upon getting those.

  
  Regards,
  
  *******************