Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of my blinds is cut wrong. I placed a claim and it got rejected. I esculated my claim to a supervisor who was a complete b**** She said she would email me and never did. Lie to the customers is not acceptable. This blind is also reversed in the motor. Asking for a full refund. I will send the blinds back. Interest will accrue after 30 days at *****% annually.

  

  Business Response

  Date: 05/27/2025

  Hi *****, 
  
  Thank you for reaching out and providing your feedback on your recent order. I am sorry to hear of the issues you have experienced with the fit of the shade, as well as with one of our Supervisors. I can assure you I will be having this reviewed. 
  
  In regards to the shades fit and sizing, I do show the photos you provided to our **************** team, however for this issue we do need measurement photos of the headrail, not just the gap between the shade and the window frame. These will help to verify the shades width, compared to the ordered width and deductions. 
  
  Please provide two photos of both the headrail and the fabric of the shade. The first photo for each should include a steel measuring tape, measuring the full width of the headrail and another of the full width of the fabric. Second photo for each, needs to be a close up of the final measurement of the headrail and another of the fabric. Please include these in a response to this complaint. 
  
  Thank you for your assistance with this process! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 05/27/2025

  Again, I forward this information already.  Second, when this issue was escalated to a supervisor, she never provided me an email to re send this information.

  It's easier to reverse the charges on my credit card that keep begging you for an email address to re send the pictures.  

   

  ***** *****

  

  Business Response

  Date: 05/30/2025

  Hi *****, 
  
  Thank you for your response and providing the photos of the measurement. As discussed, a remake has been submitted for your shade, with an estimated shipping date of 6/13/25. Once the new shade is ready to be shipped, you will receive an email with the tracking information, for it. 
  
  In the meantime, please hang on to the shade you do have, in the event my production team needs anything else. I do not foresee that being the case, but always advise it to be safe. Once the new shade has been shipped, you are ok to dispose of the old shade. 
  
  Have a great weekend! 
  
  ******** SelectBlinds Brand Ambassador 
  
  

  Customer Answer

  Date: 06/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Select blinds shipped out a damaged product and will not appease the situation. I asked them to honor the current discount reflected on their website (60%) to keep as is and they refuse to take accountability or honor the price. I was going to order 3 more window treatments with them for my next home project, and my daughter was going to place an almost $3,000 order with them for all of her windows but we will not be shopping here since they cant price adjust a $30 credit. The associate I spoke to refused to let me speak to a manager on the phone. If they do not honor the price adjustment I will be contacting my bank and disputing the FULL charge as the items are defective and the merchant did not uphold their obligation to fulfill the order correctly.

  

  Business Response

  Date: 05/20/2025

  Hi ******, 
  
  Thank you for reaching out and providing your feedback, on your recent SelectBlinds order. I have reviewed your order#: ******** and show that it received the 45% discount, which was the available discount at the time the order was placed - 4/25/25. Unfortunately, once the order has been produced, we are not able to make any changes to it, which include the discounts. 
  
  In the event your shades were received with damage, this would need to be handled through our Warranty process. Please use the link below to submit a claim, as well as photos to show the damage to the shade. If you would prefer, you can also attach the photos in a response on this complaint, for review and to see if a remake or parts order is needed to correct the issue. 
  
  Warranty Submission: ********************************************************************
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 05/20/2025

  I cant understand why they cant give me the sale price I ordered on 4/25 and received them on 5/7 it not even 30 days. most companies honor their sales. this doesnt make any sense.  its like a $40 extra savings.  so I cant return them and reorder because thats not allowed.  They are losing out on probably around $500 from the order my daughter was going to buy me, over $40. not very ethical of this company. very bad customer service 

  

  Business Response

  Date: 05/28/2025

  Hi ******, 
  
  Thank you for your response. After further review of your order, I have applied the difference discounts you have requested, to you order. This is a difference of $31.46, that has been processed back to your original payment method. Please allow up to 5 business days for that to fully process. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 05/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these blinds 5-2-2025. I ordered "Selectwave Cordless Faux Wood Blinds" from SelectBlinds. These blinds are cheap vinyl blinds. They are completely misleading the public that these are faux wood blinds. I never would have placed the order had I known they were not faux wood blinds. They refused to let me return them.

  

  Business Response

  Date: 05/16/2025

  Hi *******,
  
  Thank you for reaching out and providing this feedback! I can confirm, as we discussed, that the credit of $92.01, has been applied to your SelectBlinds account, for this issue. This credit is showing on your account and is available for immediate use, on any future order either online or with one of our Design Consultants. 
  
  I appreciate your patience and assistance with this process and hope you have a wonderful day! 
  
  Thank you! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds from SelectBlinds.com and followed their measuring instructions exactly, as I have never ordered custom blinds before. Their instructions encouraged us to measure the exact width of the window frame, and to trust their team to reduce the size of the window blind accordingly so that it would fit.
  
  Upon receiving the blinds (specifically the two "Classic Vinyl Blackout Roller Shades"), however, they do not fit in the window frame. I filed a warranty claim with multiple photos, and it took them two weeks to process, but they finally agreed to send a new set that would fit in the frame.
  
  However when I received the new blinds — ANOTHER two weeks later — they are the same exact size as the first set, and therefore they also do not fit in my bedroom windows. I now have 4 custom blinds that are useless to me, and have been unable to sleep for weeks due to their negligence and slow responses.
  
  I tried to file an additional claim to have them send the correct size, and they have denied my claim.

  

  Business Response

  Date: 05/14/2025

  Hi *******,  
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: 10427326. I have reviewed your order and show that you placed your order online and for the Qty: 2 - Classic Vinyl Blackout Roller Shades, ordered them at a width of 38 3/4". These shades will receive a 1/8" deduction on the width, per the Specification listed on the product page on the website. After review of the photos you provided, we do show that the shaded were made correctly within the specifications, for the width ordered. 
  
  Additionally, we do show that you provided a width measurement photo of the window you would be using the shades in. In looking at the photo, it appears the width of the window frame is only 38", causing a difference of 3/4" from what was ordered. Due to this, the shades will not fit. To assist with this, we would advise our 90 Day remake, which would allow for the shades to be made at the adjusted size needed and we would be able to apply the original discounts, plus an extra 10% off. If you would like to proceed with that option, please reach out to us at 888-257-1840. 
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 05/14/2025

  That is not an acceptable resolution. I followed your measuring instructions so the fault lies with your instructions. 

  

  Business Response

  Date: 05/15/2025

  Hi *******, 
  
  Thank you for your response. I apologize for any inconvenience this may have caused, however due to the incorrect size being ordered, when you placed you order online, our 90 Day Remake would be the option provided. I have included photos of both line items from your original Order Confirmation, as well as the photo you provided of the window frame, which do show a difference in size of 3/4". This is why the shade is not fitting in the space you are needing it for. 
  
  In the measurement instructions for the Classic Vinyl Blackout Roller shade, that you ordered, you will find that we do advise not to add anything to the width or height, as that can affect the fit of the shade. I have attached a clip of those steps as well. 
  
  Please reach out to our Customer Service team and we will be happy to assist with the 90 Day Remake for you shade and see if there are any additional discounts that may be applicable.
  
  We appreciate your patience and assistance with this process. 
  
  Have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 05/16/2025

  This is unsatisfactory. I do not accept. 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** for ** years. I've purchased a variety of shades from them including various cellular shades as well as woven shades. All of those shades have been of a good quality and are easy to operate. On 2/20 of this year, I placed an order for 5 cordless, fabric ***** shades which cost $1,240. Two of the five shade I purchased were for a bedroom in which I wanted to block as much light as possible. Wallpaper was recently installed in that bedroom. The website indicates "Outside mount means the window coverings will be mounted and hung outside of the window frame, making it ideal for shallow windowsills or for more complete light blockage by reducing the halo effect." I therefore purchased outside mount as I wanted to block as much light as possible. I received the shades in early March and proceeded to install the two in the bedroom first. The size and fit were as expected from the measurements I provided; however, I immediately noticed the significant gap between the wall and the shade as I knew immediately there would be a significant halo effect from the gap, which of course is contrary to what the website indicated. I was further disappointed when I tried to operate the shade and it did not operate in nearly as nice of a manner as my previous shades I purchased. I contacted the company on 3/18 providing proof of the issues and after several weeks, I was given instructions on how to operate the shade properly which you will see in the correspondence I attached. While these instructions provided did help to operate the shade, the time and effort involved in raising a simple cordless shade was unacceptable and completely different and much more cumbersome than the other shades I purchased from this company. The quality product I came to expect from this company after being a loyal customer was simply not there. Please see attachments for additional comments about this situation.

  

  Business Response

  Date: 05/13/2025

  Hi ****, 
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order. 
  
  I have looked over everything on your order and have reviewed the interactions with our **************** team and ******** and have processed a refund for both of the ********************* on your Order #: ********. The total amount of $536.09 has been processed back to the original payment method used and can take up to 5 business days to fully process. 
  
  Again, I appreciate your patience and assistance with this process and hope you have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:05/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on: March 31, 2025- order # ********. The blinds don't fit my windows. I asked for help, and waited more than a week, (they claim they will respond within 4 days). SelectBlinds claims 100% satisfaction. I was asked to provide many photos and many more measurements, I submitted some and indicated that I wish to return the blinds and get a refund. Well they kept asking for more photos and more measurements for me to even be considered for a return and a refund. This business is unethical and don't live to the 100% satisfaction guarantee. I want to return the products and get a refund-- I am 0% satisfied.

  

  Business Response

  Date: 05/13/2025

  Hi ****, 
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order#: ******** with the No-Drill Cordless Complete Blackout Cellulars - Qty 2.  I do show you Warranty Claim request as well, advising that neither shade fits in the space you intended them for. For this issue, we require measurement photos, to show whether the shade was made incorrectly, to submit for a refund request. We have requested these measurement photos from you multiple times, however you have not provided them and they are required for this process. 
  
  As of 5/13/25, I show that you have provided 4 photos, which included 2 photos of the labels on the shades/shipping box and 2 photos of parts of the shades propped in the windows, however none of the photos provided show that the shades were incorrectly made or have any defects. 
  
  Please provide 2 measurement photos for each side of each affected shade. Each side should show both a full length/width measurement and a close up of the final measuring, using a steel measuring tape. Please include these in a response to this complaint. If you are unable to attach those photos in a response, you are welcome to email them directly to us at *********************************************************************************************************
  
  I appreciate your patience and assistance with this process. Have a wonderful day! 
  
  ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 05/13/2025

  Hello *******,
  
  
  I already offer to send the blinds to you to do your own measurements the blinds dont fit my windows.  I will send them back to you if you pay for the cost of sending them back to you so you are able to measure them- I already spent too much time for something that I already paid good money for.   I am yet to get a response in communication with ***** *.  
  
  
  Furthermore, I find your response unsatisfactory where your organizations claim 100% satisfaction guaranteed. I have 0.0% satisfaction with your organization . 
  
  
  Thank you,
  
  
  Adel.

  

  Business Response

  Date: 05/15/2025

  Hi ****, 
  
  Thank you for your response. We have provided you a ***** Return label, to you email address, to assist in sending in your shades for review. Please attach that label to the box for your shades and take them to your local ***** drop off location. Once we have received the shades we will inspect the, and follow up with you.
  
  We appreciate your patience and assistance with this process. 
  
  Have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador
  

• Initial Complaint

  Date:05/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed blind order 03/23/25. ***** claimed it was delivered 04/05/25. It did not. I live in a very small town so I contacted some people and drove around searching but no luck. I filed a claim with ***** but expired with no luck finding my package. I did pay for it through my Discover card before I would have received the package because the mail is really slow and I mail my payments.

  

  Business Response

  Date: 05/13/2025

  Hi *******, 
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order#: ********. I do show that the tracking for your order had originally shown in progress and delivered, however that was an error on the ***** label and a new one was sent, with ***** tracking#: ************. This is showing a delivery date of 5/9/25, to the address you provided. 
  
  Please confirm if you received the shade on 5/9/25, as the updated tracking is showing. 
  
  I appreciate your patience and assistance with this process. Have a wonderful day! 
  
  ******** SelectBlinds Brand Ambassador

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased over $600 in house blinds and they were shipped missing necessary parts. You cannot install the blinds without these parts. There were also no instructions provided with any of the blinds. This forced me to have to call them. They only offer customer service through text messaging where I was informed after an entire day of trying to get a response, that I would have to now purchase these needed supplies and instructions if I wanted to hang them. These were initially included at time of purchase and not clear why I have to pay for instructions.

  

  Business Response

  Date: 05/05/2025

  Hi *******, 
  
  Thank you for your feedback on your recent SelectBlinds orders. I have reviewed both of the orders you provided, as well as the interactions with you and our **************** team. I do show that we spoke with you on 5/5/25 and at that time, also submitted an order for the mounting brackets for each of the shades and blinds on your orders, per your request. Additionally, I show that we emailed you the installation guides for each of the items on your order, to assist with the installation process. 
  
  While we understand that this process is not as expected, a refund would not be available as we are able to provide the necessary parts to correct the issue. If you need further assistance once you receive the new brackets, please do not hesitate to reach out to us at ************ and we will be more than happy to assist you! 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/25/2025, I purchased three motorized roller shades. They arrived approximately two weeks later. Total cost with shipping $618.94. After I installed the shades, I was able to program two of them (pairing them to the remote), the third shade only did the initial jog, but would not go up or down. These shades are not moveable up or down but by the remote. I have tried several times to engage Select Blinds **************** to no avail. They have asked me to provide a video showing the movement of the shade in question. I sent the video (approximately one second long). It was received, and I was told they would send to their production department. Other than a "ticket" being issued # ******. I have gotten a different **************** *** with every inquiry I have made as to the status of my problem. Each person has asked for the same video, etc...

  

  Business Response

  Date: 04/29/2025

  Hi ******,  
  
  Thank you for reaching out and providing your honest feedback on your recent SelectBlinds order. I have reviewed your Order#: ******** for the Select Light Filtering Roller Shades and have also reviewed the video and photo you have provided. While you did provide a video showing the shade, it does not show any of the necessary troubleshooting steps that we have requested and provided to you. 
  
  For this issue, we do need a video showing what happens to the shade, when the button on the headrail is pressed for 2-3 seconds, as the shade should jog and indicate that it is working. Please provide a video showing this, in a response to this complaint. Additionally, please confirm that the shade has been charged for at least 4 hrs. when charging, there should be a light that appears near the button on the motor. 
  
  I appreciate your assistance with this process and look forward to your response! 
  
  Thank you! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 04/11/2025 for a single blackout roller shade. After the shade arrived I discovered that the shade was 1.5 inches more narrow than I had specified in my order. I contacted customer service and they directed me to several drop-down tabs within a drop-down tab which detail several deductions that occur during the manufacturing process. The customer service representative stated that I would have qualified for assistance if I had purchased the 'fit guarantee' at checkout. Without the 'fit guarantee' I must purchase a separate set of blinds for the same price as the original. I asked the representative why the fitment and measurement process is complicated by making hidden deductions to the customers specifications but did not receive a reply. These additional specifications are only visible after scrolling past the 'add to cart' button, after I had already completed my measurements and order information. I cannot think of any valid reason why crucial design and product specifications are intentionally hidden until the very end of the ordering process, in a way the customer would be highly unlikely to check, other than to intentionally mislead the customer. A reasonable person would measure their window, decide on a desired curtain width, and order that width with the understanding that, like every other set of blinds on earth, the mounting brackets would add additional width to the side of the blinds. The small fee for 'fit guarantee' is clearly just a way for the representatives to further push the blame to the customers for not paying for an additional service buried under several other upcharges such as multiple warranties and shipping protection. I have no interest in owning any of Select Blinds products and am only interested in a refund of my relatively small purchase.

  

  Business Response

  Date: 04/25/2025

  Hi ******, 
  
  Thank you for reaching out and providing your honest feedback on your recent SelectBlinds Order. I have reviewed your Order#: ******** and do show that you purchased the Select Blackout Roller Shades. These shades will receive a 1/8" deduction on the headrail, as well as a 1 1/4" deduction (+/- 1/8" variance) on the fabric, to ensure proper function. These items are listed in the Specifications section of the product page on our website. 
  
  While the items you have listed would not qualify for a refund, as a courtesy, I have processed a refund for your order. The amount of $135.66 has been processed back to the original payment method. Please allow up to 5 business days, for the refund to fully process and reflect on your side. 
  
  Have a great day!  
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 04/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********