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Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 405 total complaints in the last 3 years.
    • 197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a No Drill Cellular Shade from Select Blinds on 4/6/2025, Order#********, Qty 1. I was planning on ordering 4 blinds but decided to order 1 so I could see the quality of their product before risking the larger purchase and I'm glad I did. When the product arrived, I prepared to install it and a small plastic piece went flying across the kitchen floor. It was obviously a part of the lever mechanism that enables the no drill feature on the header. I took pictures of 2 different views of the broken piece and put a pen in the picture to give an idea of the size. The pictures clearly show the part and the break line. I really don't know what the function of the part is but if it is part of the mechanism, I surmise if it wasn't a required design feature they would not have included it in the design. Although I did manage to install the blind using the defective header, I think I should get a non-defective header as that is what I paid for. I called SB customer service and sent the pictures. They said they would get back to me. I had a reply and it looked like they were going to ship me a replacement header with a non-defective mechanism. However, I got another email yesterday requesting more pictures! I really don't know what others pictures I could send as I sent 2 different views and there is nothing left to show. I replied to that email and now they are apparently ghosting me and I've heard nothing after sending 2 additional emails to them. They are acting like I'm trying to scam them. I'm not. In fact, the blind itself that attaches to the header is fine and I only need the defective header replaced. Having 2 headers but only one blind would not be any benefit for me. I just want to get a non defective header that I paid for! It seems like the job of their customer service is not to resolve quality issues but to wear you down so you eventually give up. I'm lodging this complaint because I want to close this issue.

      Business Response

      Date: 04/21/2025

      Hi ****, 

      Thank you for reaching out and providing your feedback on your recent SelectBlinds Order#: ********. I have reviewed the order, as well as the photos provided and would like to assist with this issue. 

      In regards to the photos provided, I do show the broken piece you reference, in your complaint. While I can see that is a broken piece, we require a photo of the full headrail, to see where it came from both for quality control and to see if it is something that can be replaced with parts, or if a full remake is needed. This is to help ensure the fastest process for you. 

      I understand that you have mounted the shade with 3M tape, making it difficult to uninstall the shade, for a photo. Due to this, I have submitted a remake for the shade, as a courtesy. I understand the full shade did not need to be replaced, but when a No-Drill Headrail needs to be remade, it required a full shade remake. 

      The estimated shipping date for the replacement is 4/25/25 and you will receive an email with the tracking information, once it is ready to ship. In regards to the original shade and headrail, there is no need to return it. 

      Thank you and have a great day! 

      ******** SelectBlinds Brand Ambassador 
    • Initial Complaint

      Date:04/16/2025

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my dissatisfaction with my recent order placed on March 13th. I ordered three zebra blinds in the Krisp Khakhi color and three remote controls. However, the experience Ive had has been highly disappointing and unacceptable.1. Incorrect Color Received:The blinds I received are Clay ****** not the Krisp Khakhi I originally selected. The change was made without sending any confirmation. I never received any communication or confirmation regarding a change to my order. The order still shows the Krispy khaki in the order history 2. Missing Items:I ordered three remote controls, but only one was included in the shipment. And chargers are missing 3. Delayed Shipment:The order was placed on March 13th, yet it only arrived around April 11th, nearly a month later. There was no clear communication or update on the delay.

      Business Response

      Date: 04/17/2025

      Hi ****, 

      Thank you for reaching out and providing your feedback on your SelectBlinds Order#: ********.Upon review of your order, I do show that you had originally placed the order for all 3 Traditional Room Darkening Dual Shade in the color "Crisp Khaki" and one 16-channel remote, for each of the 3 shades. I then show that we received a call from you on 3/15/25 we received a call from you, where you requested to change the color for all 3 shades to "Clay ****** due to the back order on the color "Crisp Khaki". On that same call, you requested to remove 2 of the 3 16-channel remotes, since it was confirmed that you would be able to operate all 3 shades, using one remote.  

      In regards to the shipping date, we do try to best advise the shipping and production dates, by providing ESD or Estimated Shipping Dates on the email communications. However these can sometimes change, due to production and shipping delays. 

      At this time, as all of the changes made to you order were per your request on 3/15/25, a refund would not be available. If you are interested in a different color or product, we can assist with a reorder, under our 90 Day Policy. This would allow you to remake these shades with a different color or features, or even choose new products and we would apply the original discounts, plus an extra 10% off the price of that reorder. If you would like to proceed with that option, please reach out to us at ************. 

      Thank you and have a great day! 

      ******** SelectBlinds Brand Ambassador 
    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shades for my dining room from Select Blinds. In order to determine the correct fit for my bay windows I spoke with a designer from the company to help with exact measurements. I spent a lot of time on the phone with their designer and shared photos of the windows I was buying shades for. The designer told me exactly what measurements to take and how to order them. I ordered the shades to the companys specifications and also purchased the Fit Guarantee just in case they didnt fit and needed to be remade.I received my shades and the measurements for the windows were correct, however the depth of the top of the shades were too long in that they intersected one another. The depth of the shade was something that is standard, but the designer did not mention that this could be a problem with bay windows. My shades could not be installed.I made multiple attempts at calling the company only to reach foreign call centers who were no help. A manager was never available. I finally was in email contact with their escalations department who never identified themselves but attempted to help me. The escalations department stated that since the shades were correctly made they couldnt help me, except for placing a new order. They would not even acknowledge the Fit Guarantee as they said it did not apply. However, in email correspondence they stated that this is something the designer should have realized when looking at the window when referring to the depth of the shade and how with bay windows the shades interfere with one another. In fact their designer did look at my window through photos, was aware it was bay windows and did not say anything about this being an issue. Despite admitting their designers own fault and leading me on to purchasing almost $800 worth of shades, the company is doing nothing to refund me or replace the shades. They wont even honor their own guarantee that I paid extra for.

      Business Response

      Date: 04/21/2025

      Hi ******, 

      Thank you for reaching out and providing your feedback on your recent SelectBlinds Order#: ********. I have reviewed you order, as well as the call you mentioned with our Design Consultant and would be happy to assist with this. 

      After review of your call with our Design Consultant on 01/17/25, it was found that the Design Consultant did discuss both the minimum depth needed for the ******************** you purchased, as well as the recommended measuring additions, since you advised you would be mounting them as an Outside Mount. Additionally, for the bay window you provided a photo of, the measuring steps were provided, to ensure they did not hit. Based on the measurements provided, there should not have been a conflict when mounted, however you did advise that you would remeasure just to be sure for the way you wanted to mount them and then call back to confirm with our Design Consultants before placing the order. Unfortunately we do not see that any calls were made before the order was placed by you, through the website. Due to this, a refund would not be available. 

      I do show that you added the FIT remake to your order, as well. I understand this was discussed with our Escalation Team and there is concern about the angle and the shades intersecting, preventing a proper mount. For this issue, this is something that should be able to be corrected one of two ways. Adjusting the mounting of the shades on the left and right enough so that they do not intersect or a remake of the shades, using the FIT remake, with an adjusted width. I included a link below, to show the best way to check the measurements for your space and ensure that the depth of the headrail wont interfere between the shades.

      Ho to Measure for Bay Windows - ******************************************************************************

      Thank you and have a great day! 

      ******** SelectBlinds Brand Ambassador 

      Customer Answer

      Date: 04/21/2025

      Hi *******,

      I appreciate your response. I want to make a few things clear. I did not need to call back because my measurements were exactly what the designer suggested. Also, the link you shared with me with instructions for bay windows was never even shared with me initially. It should have been provided by the designer when I was initially making measurements. This would have prevented this headache from the start. Had I known there were specific instructions for bay windows outside of what the designer instructed, I would have heeded these suggestions. All I wanted was to measure my windows to your company's specifications so they would fit. I did measure as instructed and they do not fit. I did not make any errors. 

      Going forward I would like to know how I can get a remake. Repositioning the shades left or right is not an option as then the window would not be adequately covered and it would defeat the point of having shades. Your escalations department told me that the designer should have realized the special sizing with bay windows, but the designer failed to give me bay window-specific instructions. The shades were made according to the instructions I was given, so the guarantee and therefore a remake/ should be offered. Please let me know how I can move forward with a remake and if that is not possible for my specific windows, then I expect a full refund. 

      Best,

      ****** *****

      Business Response

      Date: 04/24/2025

      Hi ******,  

      Thank you for your response. I definitely understand what you have advised and would like to assist with this. Using the Bay Window measuring guide, please check to see if a remake of the ******************** you originally ordered, but in a different size would work. If so, I would be more than happy to assist with that process and get those remade. 

      In the event you find that they will not work, due to headrail depth concerns, please let me know and we will apply the amount paid for those 3 shades as Store Credit to your SelectBlinds account. That would then allow for you to find a different product that would work and apply the credit towards the purchase of new shades. 

      Please email me directly at **************************************** with the details for the remakes, if you decide to proceed with that option or any additional questions and I will be more than happy to assist you.

      Thank you! 

      ******** SelectBlinds Brand Ambassador

      Customer Answer

      Date: 04/28/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *****

       
    • Initial Complaint

      Date:04/15/2025

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is in regards to a part of Order #: ******** that was placed on 3/19/2025. The product in question is Luxe Modern Light Filtering Cellulars in French Beret color that cost me $252.50 (including sales tax). I had ordered this exact same model and exact same color in 2023 (Order #: *******) so expected the same colored product to arrive when I ordered it again. Instead I received a lower quality product in a completely different color (purple instead of French Beret, which is a dark blue color). The color I received does not remotely match the website pictures of the French Beret color. This is false advertising. *** filed a warranty claim and it was rejected. *** reached out to the brand ambassador and it was again rejected.

      Business Response

      Date: 04/16/2025

      Hi *****, 

      Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. As discussed, store credit in the amount of $252.51 (the amount paid for the newest shade), has been applied to your SelectBlinds account and is available for use. This credit can be used either online or over the phone with one of our Design Consultants,  for any future order. 

      Thank you and have a great day! 

      ******** SelectBlinds Brand Ambassador 
    • Initial Complaint

      Date:04/14/2025

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $943 worth of custom faux wood blinds from Select Blinds on March 19th. I specifically ordered the 2 Sleek Cordless Faux Wood Blinds in the color Lace White because of the minimum mounting depthsomething critical for my windows.While my order was being processed, I noticed that Select Blinds had removed those exact blinds from their website. The link in my order confirmation email now leads to a completely different product. At the time, I assumed I had gotten the last of that model or that they were renaming them for the new season, as companies often do.However, the blinds I received are not what I ordered. Every single box says Snow ****** The style is completely different, and most importantly, the mounting depth does not fit my ********** has been nearly impossible to get in touch with customer service. Since the ********************** were delivered on April 5th, Ive been told to wait 1 to 2 business days while they wait to hear back from their fulfillment center. They immediately asked for photos and product numbers, which I sent right away. What else is there to check? You sent me the wrong blinds.The color mistake alone should be enough to return these, but the fact that I was sent the completely wrong product is ridiculous.Ive had to reach out for every single update. The text support doesnt work, and I only get emails asking me to rate conversations that never even *********** now stuck with $943 worth of blinds I didnt order and cant use, and Ive received zero real help from customer service.From what I can tell by matching the color and style, I was sent Premier 2 Faux Wood Blinds, which require a deeper mounting depth than what I ordered. At this point, Im just short of accusing them of realizing they didnt have the blinds I ordered, so they just sent me something else, hoping I wouldnt notice.This is completely unacceptable. I am demanding a full refund immediately. This is a company to avoid like the plague

      Business Response

      Date: 04/16/2025

      Hi ******

      Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I have reviewed your order, as well as the photos provided both on this complaint and those provided to our **************** team. After review of the photos, we do show that the product you received is correct and I would like to address the items of concern, you have advised. 

      In regards to the color for the 2 Sleek Cordless Faux Wood Blinds, the color received is "Lace ***** Smooth", which is the same color that is listed on the box "Snow ******* The difference between the two is that the color "Snow ***** is used internally by our production facility and "Lace ***** Smooth" is how we listed the color on our website for the product. 

      In regards to the mounting depth, we did list two different mounting depths on our website, which may be what you are referencing. The first would be the "Inside Mount Minimum Depth" which is 1". This is the minimum amount required to securely mount the blinds, but will come out from the window frame still. The second listed is  "Inside Mount Flush Depth", which is the required amount of space to mount the blinds fully within the window frame. 

      Lastly, in regards to the webpage for the 2" Sleek Cordless Faux Wood Blinds no longer being available, you are correct that this product is no longer offered. When that occurs we will provide a similar product when you click on the link, but please know that product provided to you is in fact the 2" Sleek Cordless Faux Wood Blinds, that you ordered. 

      If you find that the blinds are outside of the specifications provided above or have further details to show, we are more than happy to assist and would request photos to show the concerns you have. Please send those photos to us at ********************************************************************************************************* 

      Thank you and have a great day! 


      ******** SelectBlinds Brand Ambassador 

      Customer Answer

      Date: 04/16/2025

      How convenient that the product I ordered not even a month ago is no longer available. Which means I have no access to larger pictures or color references to show what I ordered. The blinds that were delivered have a crown molding style face plate and the sleek faux blinds did not. 
      also the sleek faux blinds were listed as 3/4 minimum required depth for mounting ( yes I know the difference) which has also conveniently been removed form your website. Absolutely ridiculous. 

      Business Response

      Date: 04/22/2025

      Hi ******, 

      Thank you for your response. I want to assure you that the timing of the 2" Sleek Cordless Faux Wood Blinds being removed from our website, was not in regards to any orders placed. We are continuously working to improve products based on trends, availability and customer and in turn, products are removed. 

      I would also like to advise, I have confirmed both with our production team and our internal teams that the Specifications I have provided are correct and what was listed for the 2" Sleek Cordless Faux Wood Blinds, before it was removed. I apologize for any inconvenience this may have caused. 

      Thank you and have a great day! 

      ******** SelectBlinds Brand Ambassador 
    • Initial Complaint

      Date:04/12/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased smart blinds and they do not work correctly.They came with paperwork in the box that states how to connect them to an app called SmartLife.12 phone calls later and I am told we dont recommend that app and I should not have gotten that paper work and its more or less not there problem.I have $1000.00 in blinds, that randomly work and the company is very very unhelpful full. Not much help and says not their problem.I only purchased these to be a smart automated device

      Business Response

      Date: 04/16/2025

      Hi *****, 

      Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. The Traditional Room Darkening Dual Shades on this order are capable of being controlled through an app, using the SelectConnect device that we offer and support. This is advised on our website, as well as the product page for these shades. 

      While it may be possible to connect the shades to other systems such as SmartLife, as you mentioned, please note that SelectBlinds only supports the SelectConnect system. We provide setup instructions and troubleshooting resources specifically for this device. Use of any third-party smart home systems would be at your discretion and is not supported by SelectBlinds.

      If you experience any issues with the SelectConnect device and any of its features, we are able to assist, through our *************************** at ************. 

      Thank you and have a great day! 

      ******** SelectBlinds Brand Ambassador 

      Customer Answer

      Date: 04/16/2025

      These are the instructions that came IN THE BOX. Weather you say they may or may not be supported, if these are the instructions packaged with the items purchased then they should workperiod!

      Your customer service is horrible, it took me 12 phone calls and numbers promises of call backs by a manager to just speak to a manager.

       

      Business Response

      Date: 04/22/2025

      Hi *****, 

      Thank you for your response. I understand and apologize for the paperwork that was included and any inconvenience it may have caused. While the SmartLife is a feature that our production facility offers and is unfortunately not something that is supported through SelectBlinds. Due to this, we do not have any steps to assist with it. 

      That being said, we have reached out to our production team and were advised that you are able to reach out to the SmartLife support line at **************, for Tech Support.

      Thank you and have a great day! 

      ******** SelectBlinds Brand Ambassador 
    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is an inch and a half gap when I pull the shade down. I ordered two of the same shade for a room with two windows. One shade is fine, the other, pictured, does not close evenly. I have adjusted the screws as they suggested, and sent in three claims with videos and photos. I filed two Warranty claims last year May 28 was approved June 21 was rejected. Its rustic Americana ***** shades 35 x 39 inside Mount, cordless, soft fold, 6 inch valance, standard liner, white, no spacer. All I want is a shade that works. I am happy to send them back the faulty shade so they can see it is not straight.

      Business Response

      Date: 04/16/2025

      Hi *****, 

      Thank you for reaching out and providing this feedback on your Rustic ********************** for Order#: *******. After review of your order, I do show the issue with the unevenness, when raised or lowered. Due to this, a remake has been submitted, for the affected shade. 

      The estimated shipping date for the shade is 4/28/25 and once the shade is ready to ship, you will receive an email with the tracking information. 

      In regards to the original shade, there is no need to send it back. Please continue to use it, if you are able to and once the new one arrives, please dispose of or donate the original shade to a charity of your choice. 

      Thank you and have a great day! 

      ******** SelectBlinds Brand Ambassador 
    • Initial Complaint

      Date:04/04/2025

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #******** placed 03/09/2025 was received 03/18/2025 After installing this shade I noticed the center rail sitting at a tilted angle front to back when this "top down" shade is lowered. This is unlike the three other top down shades I have from the same company on which the center rails sit level front to back when lowered. I also have three "top down" shades from a different company whose center rails sit level front to back when lowered from the top down.I complained to Select Blinds via their website and I was responded to via text message as follows: "I understand, and I sincerely apologize for the inconvenience. However I have received feedback from the production facility. You might observe that the middle rail tilts or leans a bit towards or away from the room. This is a characteristic of the production process due to its straightforward design. If you wish to proceed with the remake, please be aware that it may arrive in a similar manner and will incur an additional cost." This same text message was received again when I responded to it indicating that it may be a bot responding.I have stated that this is unacceptable and that I want a refund but have not heard back.

      Business Response

      Date: 04/08/2025

      Hi *****, 

      Thank you for reaching out and providing this information, regarding your recent SelectBlinds order.

      I have reviewed your order and show that after further review of your shades a remake was needed and has been submitted, under the warranty. This has gone into production and is estimated to ship on 4/9/25. Once the shade has shipped, you will receive an email with the tracking information, to reference. 

      We appreciate your patience and assistance with this process. Have a great day! 

      Thank you. 

      -Brendon, SelectBlinds Brand Ambassador
    • Initial Complaint

      Date:04/03/2025

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/10/2025 placed an order for a blind, 10416071.3/19/25 was advised via email that the order shipped via Pilot Freight tracking number 387207665.3/26/25 was the scheduled delivery date. Emailed carrier (aka Maersk) and was advised that even though they said they picked it up they hadn't received it. Called Select Blinds who said it had been picked up. Verified with Pilot/****** it had not been. Neither Select ********** had advised me of this. Since then I have had multiple exchanges with Select regarding the location of my blind, received two promises of information, and have received nothing. I leave on April 9 and cannot receive a shipment for three weeks after that date. I told this to Select and still have received nothing.

      Business Response

      Date: 04/08/2025

      Hi *****, 

      Thank you for reaching out and providing this information, regarding your recent SelectBlinds order.

      I have reviewed your order and show that the shipment with Maersk was cancelled as of 3/28/25, as the shade was not picked up by the carrier. We have confirmed with our production team that due to this, the order will need to be remade. 

      We do understand that you will not be able to receive any items for 3 weeks, starting on 4/9/25. That being said, when you are ready to have the remake submitted, please reach out to me directly at **************************************** and I will be more than happy to assist in submitting and expediting the remake of your order. 

      Thank you. 

      -Brendon, SelectBlinds Brand Ambassador

      Customer Answer

      Date: 04/08/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *******

       
    • Initial Complaint

      Date:03/31/2025

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Select Blinds regarding Order #********, placed on February 17, 2025. The order included five Cordless Light Filtering Cellular Shades in the color Greige, with specific measurements: three at 18 1/8 W x 72 H and two others with slightly different dimensions, all for inside mount and cordless lift style. The total paid was $440.99 When I received the blinds, I was extremely disappointed by the quality and appearance. Most concerning was the fact that the blindsthough all ordered in the exact same colordid not match each other. The variation in shade between the blinds was highly noticeable and unacceptable, especially for a custom order meant to match within a single room. This was not a subjective dislike of colorit was a manufacturing inconsistency between units sold as the same ********** addition to the mismatched color, the blinds felt cheaply made, and the functionality was poor. Several of the cordless mechanisms were stiff and unreliable, making the blinds difficult to raise and lower. This further added to the frustration of what should have been a simple, straightforward upgrade to my space.Immediately after receiving the blinds, I contacted Select Blinds customer care team to request a resolution. I provided photos, a full explanation of the inconsistencies, and expressed that the blinds were not made correctly according to my order. explicitly states that defects in material or workmanship, or product inconsistencies due to manufacturing error, can be returned no cost to the customer, I was told my order did not qualify for any return Their policy also promises that if something doesnt work properly, it will be covered for up to 90 days after purchasebut this promise was not honored in my case.They refused to take responsibility for manufacturing inconsistencies or quality issues that were clearly not caused by customer error.

      Business Response

      Date: 04/08/2025

      Hi *******, 

      Thank you for reaching out and providing this information, regarding your recent SelectBlinds order.

      I have reviewed your order and show that we have refunded the amount of $347.64, for the two larger shades (listed below) on your order, back to the original payment method used. These are the two shades that you did advise were the two with function issues, as well as discoloration. The refund was processed on 4/2/25 and can take up to 5 business days to fully process, if it has not already. 

      Shades Refunded
      -Cordless Blackout Cellular Shades (43 x 65)
      -Cordless Blackout Cellular Shades (80 x 65)

      We appreciate your patience and assistance with this process. Have a great day! 

      Thank you. 

      -Brendon, SelectBlinds Brand Ambassador

      Customer Answer

      Date: 04/08/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      C D'larenti

       

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