Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two identical venetian blinds online from ************************** on February 13, 2025. One of these blinds is defective -- the slats do not close properly. The other blind works properly. Venetian blinds should close completely in both directions - with the inside edge of the slats pointing up or pointing down. The defective blind does not close completely with the inside edge of the slats pointing up. I've emailed customer service at ************************** numerous times, complete with videos showing what the problem is. SelectBlinds refuses to acknowledge that this blind is defective. Here's my most recent email to SelectBlinds, which I sent on March 25th; no reply received yet: "Hello again, Jasmine.I haven't heard from Select Blinds yet about how they plan to make good on the defective Levelor blind they sent me. I just sent a complaint to *********** about Select Blinds' poor customer service with a Levelor purchaser.I'm prepared to return both blinds and to instruct my credit card company to stop payment. But first I want to give Select Blinds another chance to rectify this. Please get in touch and let me know. Thank you.****** ******* I want SelectBlinds to repair or replace the defective blind. If they're unwilling or unable to repair or replace, I want to return both blinds for a full refund. One blind without a matching blind is no good to me.

  

  Business Response

  Date: 03/31/2025

  Hi ******, 
  
  Thank you for providing your feedback on your LEVOLOR 2" Wood Blinds. I am sorry to hear that one of the blinds is not closing upward. I have reviewed your order and the video you provided of this and do show the issue when trying to close them in an upward motion, that they will not go. Due to this issue, I have processed a remake for the affected shade at no cost, under the warranty. 
  
  The estimated shipping date for this remake is 4/8/25 and when it is ready to ship, you will receive an email with the tracking information on it. In regards to your original blinds, we do not require those back. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 18th I placed an online order with Select Blinds. I paid $671 for 3 ***** shades for my living room. After placing the order I only received confirmation of the order and no further communication regarding status. Then on March 14th I received *** tracking information from a sender in ** called Cotton Dreams. On March 18th *** delivered the package. I immediately brought the box inside only to find it open and 1 set of shades missing. I immediately called select blinds to inform them of the problem when their customer service associate directed me to call *** to see if they had it. Of course when I called *** directed me back to sender. As of today I am unable to get any resolution. I have 2 shades I cannot hang and have paid almost $250 for a shade I never received. This has been the most frustrating online experience I've had and would not use them again or recommend them to anyone. I want a full refund OR the missing shade. The two shades I did receive are no good without the third.

  

  Business Response

  Date: 03/26/2025

  Hi *****, 
  
  Thank you for providing this feedback on your recent SelectBlinds order. We are sorry to hear that one of the shades was missing, when you received the package. 
  
  I have reviewed your order and do show that a remake for the missing shade has been processed as of 3/26/25, when we spoke with you. The estimated shipping date for the remake is 4/18/25 and once it is ready to ship, you will receive an email with the tracking information on it. 
  
  We appreciate your patience and assistance with this process.
  
  Have a great day! 
  
  -Brendon
  

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 16 roller shades with motorized wand and i have received all of them cordless lift. I spoke to customer care and re ordered but still received shades with cordless lift. On 3rd attempt and several follow *** and after 2 months time i received them with motorized wand. But there are 6 of them were defective. They agreed to send replacement for 2 of them and they sent me cordless lift first and then motorized wand. but this time the wand position was reversed. Now they gave up and not ready to fix the problem. Still no help on 4 defective items and 2 incorrect items. Its been 6 months now and i don't have correct working shades. No response from customer care now. They started pushing blame on me for their mistakes. The history of the order tells where the problem is. Its very sad that they not responding now. I am very concerned that i cant get replacement for the existing ones if there is any issue. They have removed this item from the web site now. I would like to get full refund on these as i can buy these somewhere trustworthy and i can get replacements in the future. please help.

  

  Business Response

  Date: 03/26/2025

  Hi *****, 

  Thank you for reaching out and providing feedback on your recent SelectBlinds order. After review of your order, correspondence with our **************** team and photos provided, we have processed a full refund of $1,135.65, back to the original payment method used. Please allow up to 5 business days, for the refund to fully process. 

  I appreciate your patience and assistance with this process. Have a great day!

  -Brendon

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought blinds in November - non stop issues with them. On third remake attempt they fit but were defective raised issue to return 1/25 they said they can process it just need some documentation.Back and forth we go in March they go you are outside 90 days now so nothing can do. I said I raised this issue 60 days out from the November date we are now 90 days out as you kept asking for my photos for a month even though you had everything

  

  Business Response

  Date: 03/26/2025

  Hi ********, 
  
  Thank you for reaching out, regarding your recent SelectBlinds order. I have reviewed your order and the photos provided, for your shades. In the photos provided, the gap referenced is something that would be able to be corrected with new end caps. I have processed this parts order, for all 3 shades to have new end caps sent, for this issue. 
  
  Additionally, as a courtesy due to the issues you have experienced, I have upgraded the warranty on all of the items on your order, to the 5 ************ Warranty, at no additional cost. 
  
  We appreciate your patience and assistance with this process. 
  
  Have a great day! 
  
  -Brendon

  Customer Answer

  Date: 03/26/2025

  I just want to return this st this point been 2 months exchanging emails to get to an easy fix while before saying must make new blinds 

  done With this process as will wait a month wont work and then bsck to wasting time to fix 

  

  Business Response

  Date: 04/11/2025

  Hi ********, 
  
  I want to first thank you for your patience through this process. I know this has taken longer than expected and your patience has been a huge help. That being said, I have processed a full refund for your order, in the amount of $669.75. This has gone back to the original payment method and can take up to 5 business days to fully reflect.
  
  Have a great day! 
  
  -Brendon 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've placed almost $4000 in Roman ***** orders over the last few weeks with Select Blinds. I must say we were expecting a much better experience than we received after seeing the ratings for this company. The order process is great but if you need to deal with customer service it all falls apart from there. We had one ***** that showed up with a problem. The right side was bunched up and would not come down all the way, this is a motorized ***** by the way. We called customer service and they requested a picture (attached), to verify the issue. We were hoping for a simple solution but the *** came back after a hold and said the ***** would have to be ***laced. The said a ***lacement would be expedited and we could either trash or donate the ***** since they did not want it back. We've been making donations to ******** and just added that to our next trip.We were expecting the ***lacement in about a week but after two weeks and no show we called again to see what was going on. That *** assured us that it went to production and would be shipped out in a day or two. We still did not receive the ***lacement but received *** email that further proof was needed via photo and video from the production team. Now this is 3 weeks past when customer service told us to trash or donate the *****. We have no way to send a video. This was already approved on our original call. We've since made two additional phone calls to no avail. We've asked to be transferred to a higher level or to speak with a Brand Ambassador but can not get past level 1 customer service. This is ridiculous!!! I don't want to complain about offshore customer service but it sure seems like ********************** is hiding behind them. Please help. Do what you promised to do and lets us get what we paid for.

  

  Business Response

  Date: 03/25/2025

  Hi ****, 
  
  Thank you for reaching out and providing feedback on your recent SelectBlinds Order. I am sorry to hear that one of the shades received, did not work properly and that there have been issues with your experience. 
  
  I have reviewed your order and do show that the remake for the LEVOLOR x Select Roman ****** (70 3/4" x 58") for Room: Living Room | right sides, has been processed and has been sent to our production team. No further documentation is necessary from you, as the documents you have provided do show the issue you have explained. 
  
  As soon as the shade is ready to ship, you will receive an additional email with the tracking information on it. 
  
  Have a great day! 
  
  -Brendon 

  Customer Answer

  Date: 03/28/2025

  ire eived a callback from a supervisor on 3/25 and she told me that the blind would be remade and she would callme back ***** hours with confirmation and shipping details.

  i called Select Blinds again today, ******* the supervisor was not available.  The representative ******** looked at account and stated production is still waiting for more documentation from me to support the claim.  I explained once again that the blind was disposed of by donating (as we were told by Select Blinds that we could either her trash, keep or donate).

  i tried speaking with another supervisor but no one was available.  I asked to speak with brand ambassador but the representative does not have the ability to connect me with them.

  today is one month since I filed the warranty claim to have the shade replaced and when I call in for updates I get conflicting information.

  i also requested to speak with so eone from production but that doesn't seem to be an option.

   

  

  Business Response

  Date: 04/08/2025

  Hi ****, 
  
  Thank you for your response. We apologize at the time that has passed through this process, but I can confirm that the remake for your shade was processed and shipped out on 331/25, with a delivery date of 4/3/25. This is per *** Tracking #: 1Z0130XY0441694766. 
  
  We appreciate your patience and assistance with this process. Have a great day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 04/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order 2/26/25. Order supposedly was shipped 3/5/25. Now it's 3/24/25 and nothing has arrived. Plus, 5 calls and several emails to company's customer service has resulted in multiple promises to look into this and get back to me, but, to date, not one person has gotten back to me, except a customer service guy named ***** who emailed me weeks ago that the package might be stuck in customs for up to 8 business days, but their system says it was shipped 3/5 which is much more than 8 business days ago. Also, *** says the *** tracking number the company gave me (see attachments) means ONLY that they have created a label; *** SAYS THEY DO NOT YET HAVE A ********** summary, after a month, I have no idea whether this company created my order or shipped it, and have exhausted all places I could ask.

  

  Business Response

  Date: 03/26/2025

  Hi ***, 
  
  Thank you for reaching out, regarding your recent SelectBlinds order (********). I have reviewed your order and partnered with our production team to see what may be causing the delay with your order and have been advised that it was going through Customs, however there is now movement on the tracking. While the Customs process can take up to 8 days, depending on recent changes to the process or delays, it can take longer, as with your order. We apologize for any inconvenience this may have caused. 
  
  Per the tracking for your order ****** 1ZC793X70344969126), we do show that there is progress on your order and it is showing an estimated delivery date of 3/31/25. We recommend checking the tracking for any progress or updates to the shipping. 
  
  We appreciate your patience and assistance with this process. 
  
  Have a great day! 
  
  -Brendon

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disaster Ordering and Service from ************************** I ordered no hardware blinds, and I received blinds that require mounting.Since my window has an ARCHED top I cannot mount what you have shipped me.1st I was told I didn't order a remote, so I ordered one, now I have blinds that require hardware to Mount, and I can't mount them.Order Number: ******** If a payment is necessary I will request a refund and return the blinds. I am quite sure I ordered the Remote Option as well as the hardware less mounting option, it's the only reason I went with these blinds, the window is very High, Top of the window frame is a Arch, and it's Brick... Hardware is not an option. Currently I feel like I am being Extorted for additional $$. This is more trouble then the few Hundred dollars I have now spent for one set of roll up shade.Further it's been two weeks at least for me to get them, now I have to wait longer. Amazon Had Options, but I read great review about SelectBlinds, and I was willing to pay more for a good experience. I have paid more, and I am not having a good experience.4th attempt today, received parts for my blinds today, more mounting hardware. I ordered No Hardware mounting, I can't use the blinds they have sent me. No HELP To be found.

  

  Business Response

  Date: 03/25/2025

  Hi Will, 

  Thank you for your feedback on your SelectBlinds order. As we discussed, a remake for your shade, with the No-Drill Headrail and 5 Channel remote with it and it is currently showing an estimated shipment date of 4/4/25. Once the order has been shipped, you will receive an additional email with the tracking information.

  In regards to the original shade you received, we do not require this back from you. In the event you are unable to use it, we encourage donating it to your local charity of choice. 

  Have a great day! 

  -Brendon

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 20 cellular window shades for my new home from SelectBlinds on 2/20/25 and received the order promptly. The order totaled $2042.03. Upon receipt and subsequent install, we were unhappy with the flimsy raise/lower mechanism of the cordless blinds--our past experience with SelectBlinds had a very sturdy raise/lower mechanism that could be operated smoothly and was nicely weighted for an even raising and lowering of the shades. The product did not meet the standards we came to expect from SelectBlinds. We reached out to the customer service department on 3/12/25 to request store credit to return the blinds and purchase a higher quality product to match the quality we had received in the past. The customer service ***resentative offered their "best" option of matching the discount we received on the purchase date (55%) plus an additional 10% off a brand new order--no product refund. After some insistence, the ***resentative said they would reach out to the production facility to request a refund, and would reach out via email with resolution within 48 hours. No email follow-up was ever received.A second call was made to customer service near the end of business hours on Friday, 3/14. The ***resentative took down similar information as the first complaint and after insistence, offered to transfer to a manager. No manager ever answered, and the *** promised a callback from a manager within 48 hours. No call was received.A third call was made on Wednesday, 3/19. The same discount was offered and the ***resentative again promised to place a request for a manager callback within ***** hours. As of the 24 hour ***** no return call has been received.Their return policy strives for 100% customer satisfaction, but they do not even follow-up on customer service and product complaints beyond offering almost the same discount that is always available on their website. "In the unlikely event you need to (return it), we're ready to make it right!"

  

  Business Response

  Date: 03/25/2025

  Hi ******, 
  
  Thank you for providing this feedback, on your recent SelectBlinds Order. I am sorry to hear that the products ordered, were not as expected. As all of the products on your order are custom and were made at the specifications ordered, unfortunately we are unable to provide a refund. 
  
  If you are interested in a different product, we are able to assist with this process, under our 90 Day option. This would allow you to order different products and we would be able to apply the discounts from your original order, plus an extra 10% off. 
  
  Thank you. 
  
  -Brendon

  Customer Answer

  Date: 03/25/2025

  This is the exact same and only solution that has been provided on three calls to customer service, none of which have been escalated for manager callback as was requested on the call. This discount is virtually identical to the promo that is always featured on the website and does nothing to address the issue of not knowing the mechanism of product that you are ordering prior to receipt of your non-refundable shades. 
  

  This does not reflect the 100% customer satisfaction advertised. 

  

  Business Response

  Date: 04/01/2025

  Hi ******, 
  
  Thank you for your response. We understand that the response provided may not be expected, however as all products are custom and working as expected, a return or refund is not available. Our guarantee does advise that we will help to make it right, in the event a product is defective. This can definitely be done through our Warranty process for parts or product replacement. 
  
  For a completely different product, as you have requested, this would need to be done through the 90 day remake option, as advised. 
  
  We appreciate your patience and assistance with this process. 
  
  -Brendon 

  Customer Answer

  Date: 04/09/2025

  There has been no attempt to resolve the issue. The top down/bottom up mechanism is vastly different from previous experiences with this company and there is no clear way to understand how the mechanism will function before purchasing. I understand the limitations of their customer service **** but the issue has never been escalated to manager review and a callback has never been received almost 3 weeks after contacting. It's just circular talk to waste time.

  I'm not going to spend another $2000+ for the possibility of a product that meets the standard of my past experiences with SelectBlinds.

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order 16 roller shades from Select Blinds company. Here's my order information.Order #: ******** Date Placed: 2/20/2025 Items: 16 Total: $2,311.21 My first set of shades arrived on 3/5/25. All of the shades had very bad creases and some did not work correctly. When I tried to lift some of the shades, they would not lift. I contacted the company immediately both via email and through the phone. I was told to send them photos and videos showing the defects which I did. I did not hear back regarding my complaints. The remainder of my order arrived on 3/13/25. These shades were motorized shades. These also had the same problem with permanent creases. One set of shades arrived misconfigured. I ordered a standard roll position for all my shades. One arrived in a reverse roll position. The motorization for this one shade also did not work. Another motorized shade got caught in itself when it tried to unroll the shade causing it to get stuck and pull on the shade. This caused damaged to the bottom and stretched out the shade. The top and bottom limit settings were also damaged due to this. I sent all videos and pictures to the company via email as requested by the person I was speaking to via email, *****. I also submitted warranty requests for all my shades but have not yet heard back. Any questions regarding a status tell me to wait another 2-3 business days. I'm stuck with shades that do not work and have permanent creases. I have also on multiple occasions requested instructions on how to reconfigure the limit settings on these shades. I'm constantly being sent wrong instructions that do not match my shades. I now only get responses every 3 business days when I reach out to them.

  

  Business Response

  Date: 03/25/2025

  Hi Hoa, 

  Thank you for providing this information. As we have discussed, the remakes for all of your shades have been processed and are currently in production, to correct the issues you have experienced with your original shades. The current estimated shipping date for the remakes is showing 4/4/25 and once they are ready to ship, you will receive an email with the tacking information on it. 

  Please hold on to the original shades, in the event our production team has any further questions. If you have not heard any communication require this for your original shades, by time the new ones have been shipped, you are welcome to do with them as you please. We always encourage donation to a local charity, of your choice. 

  I appreciate all of your assistance and especially your patience as we have gone through process. Have a wonderful day! 

  -Brendon

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel the business has false advertising on their website. They advertise a F.I.T. Guarantee, but it seems to be hidden while you are placing the order. This should be offered when you are checking out as well. The website gives the impression that it is included with your purchase. I dont have another $80 to spend on a blind. Please do better.

  

  Business Response

  Date: 03/19/2025

  Hi ******, 
  
  As discussed, I have processed a remake for your shade, with the adjusted width of 35 7/8" and the estimated shipping date for it is 3/27/25. Once the shade is ready to ship, you will receive an email with the tracking information on it.
  
  In regards to the original shade, there is no need to return it. If you are unable to use it, we encourage donating it to a local charity of your choice, in your area. 
  
  Have a wonderful day! 
  
  -Brendon
  

  Customer Answer

  Date: 03/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  
  
  Regards,
  
  ****** *********