Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery shipped to the wrong address. I requested they cancel my order and issue a refund due to terrible and non responsive service. They refuse and state they will only remake and resend the order. I dont accept and want my order refunded. Item never delivered.

  

  Business Response

  Date: 03/25/2025

  Hi ***********, 
  
  Thank you for reaching out, regarding your recent SelectBlinds order. We have reviewed the details of the missing items and have processed a refund for the items that were not delivered. The refund amount of $870.30, has been processed back to the original payment method and can take up to 5 business days to fully process. 
  
  I appreciate your patience and assistance with this process. Have a great day! 
  
  -Brendon 

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Roman ***** by ******* ****** for $883.19. Upon installation, I have had problems with the functionality of the blinds. I have been on the phone with customer service and have sent the videos they have requested. I requested to return the product and they then requested I sent another video.

  

  Business Response

  Date: 03/13/2025

  Hi ******, 
  
  Thank you for your feedback on your recent SelectBlinds order. I am happy to assist with the concerns that you have brought, in this claim. 
  
  After review of your order#: ******** I show that we have been working with you, due to your shade not responding and it was found that the remote needed to be replaced. We have sent out the remote, which shows delivered as of 3/13/25, per ***** tracking #: 771996123810.  
  
  We appreciate your patience and assistance with this process. 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:03/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed three orders totaling ($2419.12) for motorized blinds. Three of the blinds needed side brackets and I sent a chat to the company by which they confirmed they were available. I received ANOTHER email stating they checked the shipment and side brackets were included. Nothing was included when the shipment arrived. I've reached out more than 10 times and no one has responded until recently when their Brand Ambassador told me those blinds can't have side brackets. Now all of these are useless to me because they need to match and the company gave me incorrect information TWICE. They have offered no apology, credit, nothing. Also-one piece was broken and they still haven't sent a replacement piece.

  

  Business Response

  Date: 03/13/2025

  Hi *****, 
  
  Thank you for your feedback on your recent SelectBlinds order. I am happy to assist with the concerns that you have brought, in this claim. 
  
  After review of your order#: ********, I do show that you ordered the Modern Luxury Room Darkening Roller Shades with the Cassette with fabric insert. While the shade will have the option to side when ordered as an exposed roll, due to the construction of the cassette, it requires the mounting to be on top and is unable to be done from the side. This information is also provided on our website for this product (link:**************************************************************************************************), under the "Measure & Install" section. 
  
  While we did receive your inquiry about side mounting brackets, this was done after the shade had been sent to production. I show that the order was made on 1/25, sent to production on 1/26 and we did not hear from you until 1/27, at which time the production had begun. 
  
  If you are needing shades that allow for side mounting, we would be more than happy to do so under our 90 Day Remake option. This would allow for you to order new shades with the adjustment you are needing and we would be able to apply the original discounts, plus an extra 10% off.
  
  We apologize for any inconvenience this may have caused. 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 03/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Select Blinds has the worse customer service department I have ever dealt with. I have called every single days for 4 days straight. Every single representative is unable to help and conveniently every single day every hour of the day the supervisor is unavailable. I have been told everyday the supervisor will call me back. Still waiting. I ordered 3 shutters from them. 1 came broken and the other 2 the sizes are wrong. They switched the ************** measurement around. They refuse to refund my money. They refuse to re make the order. They refuse to do anything but repeatedly tell me I can re order with 10% off this time. What a scam!!! They expect me to pay them again and just hope they do it right this time?? I want a full refund!! I have used this company for shutters in 2017 and in 2022 with no issues. Now in ***************************************** a hurricane and I had to replace everything. If I put in the measurements correctly in 2017 & 2022, I also put them in correctly in 2025. This was their mistake not mine!

  

  Business Response

  Date: 03/13/2025

  Hi ********, 
  
  Thank you for your feedback on your recent SelectBlinds order. I am happy to assist with the concerns that you have brought, in this claim. 
  
  After review of your order#: ********, I do show we received the photos of the broken louvre on the one shutter, but do not show the measurement photos for the other two you advised were made incorrectly. 
  
  Please provide 2 photos, for each of the other shutters, that were made with the incorrect measurements. The first photo will need to show the full width of the shutter being measured (including the framing), with a steel measuring tape. The second photo needed for each shutter, would need to be a close up of the final measurement, showing it is incorrect. Please attach those in a response on this complaint. You can also email them directly to me at ********************************************************************************************************* 
  
  I appreciate your assistance with this process. Have a great day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 03/16/2025

  As I have already explained to multiple customers service representatives there is nothing to measure. Select Blinds switched the height and width. What the sticker printed on the box reads is what the shutter measures but that is incorrect. The height should be longer than the width. I have ordered 2 times previously from this company. I put the numbers in right then and I put the numbers in right this time. This was a mistake by select blinds who continue not to let me speak to a supervisor. Who continue to tell me over and over to measure it which is pointless. Who takes no action to provide a refund or to provide the correct sized shuttets.

  

  Business Response

  Date: 03/18/2025

  Hi ********, 
  
  Thank you for your response. While we understand the shutters were not made at the size you are needing, they were processed at the size provided. Additionally, when the order was placed, a Confirmation email with these details was sent to you, as well as a 24 hr hold was placed on the order, to allow for any necessary corrections to have been made. As there were not any changes requested, the order was processed as provided, which is what was received. At this time, for the shades to be remade at a different size, it would need to be done using the 90 Day Remake option, we offer. 
  
  I would also like to advise that the Hidden Tilt Poly Shutters (51 3/4" x 49") for Room: Living Room | Big window that was received with shipping damage, has been refunded back to the original payment method, in the amount of $469.76. This is per your request, when speaking with our escalation team on 3/10/25. Please allow up to 5 business days for this refund to fully process. 
  
  Thank you! 
  
  -Brendon 
  

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Select Blinds due to a misleading product representation on their website. On Jan 26th 2025, I purchased Motorized Classic Roman shades with the "soft fold" style, but upon receiving the product, it looked nothing like what it appeared on the website. The website does not provide clear images of how the soft fold style looks when its rolled down- only when its rolled up, hence why we believe it was only a cosmetic modification to the top of the shade when rolled up, which made it impossible for us to make an informed decision before purchasing. I've reached out to customer service 5 times and each time they explain that the details are shown on the website - however, this is not the case - more importantly, the pictures still showed the classic style - which is what we wanted - even after clicking "soft fold". I am requesting a refund due to the misleading presentation of the product. We paid $14.21 extra per shade for the soft-fold thinking it was simply a minor cosmetic alteration in comparison to what is shown on the main image displayed - we paid a total of $837.66 for the three shades. In reality, the shades now look like a bulky ruffled dress instead of the classic roman look we were expecting.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one curtain panel on 12/11/24 with a dimension of 84 wide x 64 tall. I received a curtain panel that is 168 wide or twice the weight requested. I called and spoke with a representative who asked me to upload photos which I did and he promised a response within 2 business days. I waited about a week and called again and this time was promised a resolution would be expedited and received within 2 business days. Again, nothing, so I emailed customer support on two occasions. I would received automated responses expressing appreciation for contacting them but again no resolution. About two weeks ago they sent a response that said they had determined that the curtains were made to the correct specifications at 200% fullness. They excerpted a part of their measurement directions on their website that does say that pinch pleat draperies will be made at 2 times the requested width. HOWEVER the next line in their measurement guide states that grommet draperies, which is what I ordered will be made to the width requested. When I responded with this information, including a screenshot of their measurement instructions I waited another two weeks for a response where they have responded with the exact same response-they were made correctly at 200% fullness, again directing me to their website. I am sick of this run around, this filing this complaint.

  

  Business Response

  Date: 03/13/2025

  Hi ********, 
  
  Thank you for your feedback on your recent SelectBlinds order. I am happy to assist with the concerns that you have brought, in this claim. 
  
  After review of your order#: ********, I do show that you ordered a single panel of the Little Adventurer Kids' Curtains (84" x 62"). It appears that when the order was sent to our production team, it was doubled, causing it to be made with a 200% fullness. 
  
  This issue has been corrected and a remake for your curtains has been submitted at the correct fullness of 100%. The current estimated shipping date for this is 3/27/25. Once it is ready to ship, you will receive an email with the tracking information on it. 
  
  In regards to the original curtains you received, there is no need to return this. You are welcome to use it if you are able to, or if not, we always encourage donating it to a charity of your choice. 
  
  We apologize for any inconvenience this may have caused. 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 03/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ********
  
   
  

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order not shipped and can not get help with customer care

  

  Business Response

  Date: 03/05/2025

  Hi ********, 
  
  Thank you for reaching our and providing your feedback on your SelectBlinds order. I have reviewed your Order#: ******** and show that it was on hold, due to a change in size request, from you. It appears when this was being confirmed, we did not receive a response, which left the order in an "On Hold" status. 
  
  That being said, I show that we spoke with you as of 3/5/25 and confirmed the information for your order. It has been sent to our production team, with an estimated shipping date of 3/10/25. Once the order is ready for shipment, you will receive an email, providing you with the details for shipping and tracking information. 
  
  We appreciate your assistance with this process. Have a wonderful day! 
  
  -Brendon

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 8 woven motorized blinds, everyone of them is 1/2" to wide, I have reached out to Select Blinds **************** numerous times, I have sent them pictures showing the width is wider than the labels on the blinds and I get responses saying we will get back to you within ***** hours, this is not happening, they are constantly wanting more pictures and delaying resolving the issue that the blinds are to wide, when I placed the order I specifically asked if I needed to account for the valance and I was told NO the factory will make the blinds to the exact measurement I ordered,

  

  Business Response

  Date: 03/12/2025

  Hi *******, 
  
  Thank you for your email and for confirming the remakes for your shades, each at 1/2" narrower as discussed. I have submitted the remakes and they are currently showing and estimated shipping date of 3/25/25 and when they are ready to ship, you will receive an email with the tracking information on it. 
  
  In regards to the original shades, we will have you send those back to us. You will be receiving the return labels for those shades to the email address - ******************* within the next 1-2 business days. 
  
  I appreciate your patience and assistance with this process. Have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador. 

  Customer Answer

  Date: 03/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *********
  
   
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 I purchased 2 shades and cassettes from Select Blinds.Recently one of the blinds rolling mechanisms broke. I contacted the company for a replacement of that mechanism; what I was sent didnt fit and was told to order a new shade. After speaking with a design specialist about my previous order and wanting a replacement I spent just under $300 for a new one. It is too wide. After many emails, chats, pictures, videos and phone calls I am under the understanding that they didnt take the cassette into consideration. It has been over a month and I am asking for a replacement and getting the around.

  

  Business Response

  Date: 03/03/2025

  Hi ******, 
  
  Thank you for your honest feedback on your recent SelectBlinds order. I would like to assist in finding a resolution, to the issue at hand. 
  
  I have reviewed your order and do show that the 1% Classic Exterior Sheer Weave Solars that you ordered on 1/23/25, did have the difference in headrails. I show that it was ordered as an Exposed Role, however the shade you purchased on 2/21/2019 had a cassette. I show that this was the only change between the two orders and all other items are the same. That being said, due to the difference in headrails, that can affect the width of the actual roll as well as the brackets, as you have mentioned. 
  
  As this should have been something our Design Consultant should have confirmed with you, I would like to order a replacement of your shade with the Cassette on it, at no additional cost. I do just need to have you confirm the order details below and I will get that submitted. 
  
  Shade: 1% Classic Exterior Sheer Weave Solars
  Width: 69 3/4"
  Height: 78"
  Color: Bronze 1%
  Headrail: Cassette with Fabric insert
  Roll Position: Standard Roll
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 03/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order in early February, the 3rd order we have placed with this company. We have always had great experiences. Measurements were always exact and fit exactly the way we had expected. This order though is not right. We ordered what should have fit the window but it is too small by about 1/4 inch on either side. I tried to reach out and arrange for an exchange to get larger blinds that would fit and the only response I got was that I could spend ANOTHER $300 to order larger blinds, but oh I could get 10% off. For all the money we have spent previously with this company and all they can do is pad their own pockets instead of trying to come up with a solution that is beneficial to everyone. I am so disappointed and upset. The blinds should fit based on measurements, but the actual product does not. I don't know what the deal is, but I do feel that the company could be a little more helpful to customer especially repeat customers.

  

  Business Response

  Date: 02/28/2025

  Hi *****, 
  
  We appreciate your honest feedback. I would like to address your specific concerns, regarding the mismeasurement of your recent SelectBlinds Order. 
  
  After review of your order, I do show that for this situation, we would be able to offer the 90 Day Remake option, that you mentioned. This would allow for a remake to be done, with the necessary adjustments and we would be able to apply the original discounts, plus an additional 10% off. That being said, I would also like to see what other options we may have to assist with pricing. While we are not able to just do an exchange or a remake at no charge, I do feel confident that we can further assist with pricing on a remake. 
  
  To best assist with this, I would just need to know what the new measurements would need to be, on the remake. I will also need you to confirm if you are needing to remake both of the shades, or just one of them. Please provide that information in a response to this message.
  
  Thank you and have a wonderful day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 03/03/2025

  I reached out to the company as I was told to do in their response. The response said there would be other ways they would check into helping. Upon reaching out to the company, the response was the same as they had said the whole time. Reorder at the same cost, but we will give you 10% off. Its obvious the only concern the company has is lining their pockets and not helping repeat customers who have had no complaints or problems up to this point. 

  

  Business Response

  Date: 03/03/2025

  Hi *****, 
  
  Thank you for your follow up. I am sorry to hear of that experience with our *********************** I am able to assist with the pricing, but that would either need to be done in response to this message - via the BBB portal, or you can email me directly at ****************************************************************. 
  
  Just to confirm, for this, I would just need to know what the new measurements would need to be, on the remake. I will also need you to confirm if you are needing to remake both of the shades, or just one of them. Please provide that information in a response to this message or directly to me at *********************************************************************************************************
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador