Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 4 different blinds from Select Blinds. Three were the same size and one slightly different. We did received all the blinds but the box was badly damaged and one (only one) of the blinds appeared that the forks of a forklift had gone through the box and one of the blinds in the bottom of the box. The top rail (steel) was badly damaged and unusable and the blind itself had exprerience the fork appearing to go straight through the material. I contacted them about the damage and they send me a warranty form and I followed it explicitly and returned it to Select Blinds along with a photo of some of the damage. We had purchased insurance on the blinds. We got word from Select Blinds that they would only replace the top metal bracket. We could not understand this a the blind was totally ruined. We contact Select Binds and they responded they wanted more photos. This was weeks after the box was recieved and the damaged/ruined blind material had already been disgarded. Why would we have kept it, we filed the warranty paperwork with photos, stated the damage extent and yet Select Blinds refused to either remake the blind withont addition photos. I inquired about the insurance we had purchased and was told that was only for measurement issues. They refused to put a supervisior on the phone and simply quit communicating with us. The absolute worse customer service I've witnessed in some time. Appears to be a total scam.

  

  Business Response

  Date: 02/27/2025

  Hi ****,  
  
  Thank you for taking the time to provide you feedback on your recent SelectBlinds order and experience with our **************** group. 
  
  I have reviewed your order, as well as the photo you have provided and would like to work with you, to fully replace the shade that was received damaged. I am showing that that was one of the Distressed ***************** (33 3/8" x 70") in the color "Fawn Beige" and just need from you, to confirm that is correct. Please let me know.
  
  I look forward to hearing from you. 
  
  Have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 02/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *********
  
   
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home that had Select ******************************** installed, including motorized blinds that have since become completely unresponsive. Since moving in, I have made multiple attempts to resolve this issue, but the company has failed to provide clear answers, a definitive fix, or proper customer service.Summary of the Issue:After weeks of back-and-forth, I was asked to send a video of the malfunctioning blinds so the company could diagnose the issue. I sent the video and was told I would receive a follow-up with a proposed solution. Instead, I was simply told to purchase a chargerwith no confirmation that this was actually the fix.I attempted to purchase the charger five times, but each call resulted in 45+ minute wait times with no one answering. I finally received a direct payment link, but when I asked what happens if the charger doesnt work, I was ignored and instead sent a generic troubleshooting guide, despite already providing video proof that the blinds were nonfunctional.Customer Service Failures:No clear resolution provided after weeks of waiting.Excessive wait times and failure to answer multiple ******** confirmation that the suggested fix (charger) is ********** plan offered if the charger does not resolve the issue.Requested Resolution:1.Formal acknowledgment of the issue and a real resolution plan.2.Assurance that if the charger does not fix the blinds, I will receive a full refund or a technician will be sent at no additional cost.3.Proper customer service response time and follow-through.This has been a frustrating and unacceptable experience, and I want Select ******************************** to take responsibility. If no resolution is provided, I will escalate my complaint through additional consumer protection channels.

  

  Business Response

  Date: 02/27/2025

  Hi *****, 
  
  Thank you for taking the time to provide your feedback on your recent interactions with our *********************** I want to assure you that this feedback will be addressed. 
  
  I have also reviewed the video you have provided for your shades and it is likely the issue is due to the shade needing to be charged. This is because in your video you see that the remote is lighting up and working as expected, but due to no response on the shade, it would indicate there is no charge. A charge on the shade will generally last a couple of months, depending on usage and just from the time you have had the shades, they would have needed to be charged multiple times. That being said, I have sent you a charger, at no cost. This has been sent to the address you have provided: **********************************. Please allow 1-2 days for processing and 3-5 days for shipping. 
  
  In the event the shade still does not respond, after being charged for 4-6 hrs, please let me know at ***************************************** I will be able to directly assist you with further troubleshooting to see what may be causing the issue. 
  
  I appreciate your patience and assistance with this process. 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they cut the vertical blind 2 inches to short .my invoice shows i ordered them 82 inches long and they sent 80 inch long ones .can't use them .told them i would send them back and no response.i have contacted them over 15 times with no out come .they are investigating it i am told .sent them pictures at least 6 times now .i order two sets of blinds and both were cut short .if better business can't help me i will go to small claims court in napa ca where i live and file a complaint .i have never been treated like this ever .ordered new blinds and they came the other day the exact size i ordered 82 inches long .now i hear select blinds has a lot of negative complaints

  

  Business Response

  Date: 02/17/2025

  Hi *****, 
  
  I have reviewed your order and do show that while the blinds were made within specification, that it was not advised to you at the time of your order, that there would be the 2" deduction to the vanes. That being said I have processed the refund for your order, in the amount of $341.92, back to the original payment method, that you confirmed. Please allow up to 5 business days, to the transaction to fully complete. 
  
  Have a great day! 
  
  -Brendon

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a blind from Select Blinds in June 2024, noticed right away it did not go up and down correctly and wouldnt stay up. ***** call the company until October 2024. I was told there was a 6 months warranty and they would remake. I received the remake mid December 2024. When I put it up, I could tell it did not fit correctly. Called immediately. Was told to send them pictures which I did. Didnt hear back from them called again 12/23/24, was told they would remake it again. I asked for a refund which they said against company rules, so I asked for a credit and also to talk to a manager. Told they would call me back later in the day. Never got the call. Ive tried several times since then, they never follow through. Terrible company. Even contacted my credit card company, its beyond 60 days so they wont do anything. Im out $259!

  

  Business Response

  Date: 02/14/2025

  Hi *****, 
  
  Thank you for reaching out to us, regarding your SelectBlinds order. I have reviewed all the documentation and requests on your order and have processed store credit, in the amount of $259.98, to your SelectBlinds account. This can be used on any future order, either online or over the phone with one of our Design Consultants. This store credit is available for use, immediately. 
  
  I appreciate your patience and assistance with this process. 
  
  Have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to go decorate a room in my house as a nursery. It happened to be like 2 days after the 3 year warranty ran out. Also was a holiday weekend so I waited a few days to reach out that both head rails had warped. They look terrible and need to replaced. I was hoping that they would do the right thing because of how many select blinds I have in my home but I was met with unknowable customer service persons when I could get one on the phone. They told me that my original blind was discontinued so even if they waived the warranty that I wouldnt be able to get them reordered. I order different ones. They dont fit. I finally get a supervisor who doesnt seem to have much discretion and does not care about customer retention. Originally they were not going to refund me for the order that doesnt fit. Then they wanted me. 36 weeks pregnant to haul the blinds that dont fit to a good will or like company, I told him I could give them to my housekeeper. She donates everything for me and is very appreciative. Completely serious he said he had to reach out to see if that was ok. Then he come back with good news that I wont have to get the blinds to good will and that he can give me and credit. After all this back and forth over a month why would I want to put my month back in their hands. Im upset because I want the original blinds I ordered just remade. Any company worth anything would see that they waiving few days the warranty expired would have saved me and the company time and money. They used to be a great company to work with but they must be outsourcing their customer service. These ********************** arent cheap to have to go buy new ones after 3 years and 2 days is a slap in the face. Literally the picture timestamp is December 24. The warranty was 12/28/24. If I had known that this would have been so nitty gritty I would have filed during the holidays but I was on full baby duty.

  

  Business Response

  Date: 02/14/2025

  Hi ********, 
  
  My name is ******* and I am working on your order #: *******. I wanted to reach out to you in regards to the remake of the 2 1/2" Luxe Modern Faux Wood Blinds (73" x 80 1/8") for Room: LIVING 2X. I would like to process the remakes for this as a courtesy, since they were having these issues while still under warranty, however there are a couple of items that I need your assistance with.
   
  The first item is that the lift style is no longer available as a pull cord. Due to changes made by the *************************************/ Window ********************************** (****/****) Safety Standard, corded lifts have been eliminated for window coverings and we are no longer able to offer that as an option for any of our products. The second item, is that the blinds you currently have, are no longer able to be produced in a height that exceeds 72". Where you blinds were originally ordered in a height of 80 1/8", it would leave a sizable gap at the bottom. 
  
  That being said, I do want to assist with this and have provided store credit in the amount of $438.87 - which was the original amount paid, for the two sets of 2 1/2" Luxe Modern Faux Wood Blinds for "Room: LIVING 2X". This store credit is available immediately for use on any order online or through our Design Consultants, over the phone. 
  
  I appreciate your patience and assistance with this process. Have a wonderful day! 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on 12/16/2024 - 3, inside mount, top-down, bottom-up, cellular shades. Spoke to consultant to make sure i had measurements correct but when we installed the shades the bracket that holds the cord would not fit inside window. I tried to resolve the matter with customer service and they offered replacement for and additional $528.87. I think the blinds should be replaced at no additional charge. I can upload photos to show problem.

  

  Business Response

  Date: 02/06/2025

  Hi *****, 
  
  Thank you for your feedback and for the photos of the shades, from your recent SelectBlinds order. I have reviewed your order and photos provided both on this complaint, as well as those shared with out Customer Service team. In review of those, I do show that the shades have been made correctly. 
  
  The tensioner can be mounted 3 different ways with these shades in general - on the outside/next to the window frame, inside the window frame, or inside the window frame with the tension bracket/extender. Due to the depth of your window not allowing for the tensioner to fully mount either next to or directly inside, this would require the tensioner to either attach to the clip/extender or on the side of the window frame. 
  
  In regards to your request to have the shades remade as a Cordless Lift, this would not be able to be done at no cost, but would instead need to be processed under the 90 Day Remake option. I do show that an order with these details was built and we were able to bring the price to $528.87, as mentioned. This would be the lowest we would be able to offer for the remake, with the changes you have requested. If you would like to proceed with this option, please do not hesitate to reach out to our Customer Service department to process. 
  
  Thank you! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 02/07/2025

   I told the agent on the phone the depth of the window. I told the agent that in my original measurements I was allowing an extra 1/4 inch and she said they needed the actual measurements and they would make necessary adjustments. I was not informed about a choice of inside verses outside mount. The shades themselves are inside mount, why would anyone want cords and tension mechanism sticking on the outside of an inside mount blind. It makes no sense. At no time was I told that an outside mount was my only option.

  Is there anyway to remove the tension mechanism so I can just use the continuous loop cord which could be tucked behind the blind? The current situation is not acceptable.

  
  

  

  Business Response

  Date: 02/10/2025

  Hi *****, 
  
  Thank you for your response. I definitely understand wanting to hide the cording, for the Continuous Cord Loop, however that would not be an available option with the depth of the windows you have them placed in. 
  
  Additionally, while the tensioner for the cording can technically be removed, it is not recommended and we do not have steps for it, as doing so would void the warranty. 
  
  I apologize for any inconvenience this may cause. 
  
  Thank you. 
  
  -Brendon

  Customer Answer

  Date: 02/11/2025

   During my conversation with the sales consultant she told me that the window as deep enough for the inside mount. She did not mention needing extra room for inside mount of the tension cord. I have no idea how I was supposed to know that. Sales support should provide that type of information to make sure there are no misunderstandings. This was not my mistake.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 93" x 58"h shade with lifetime warranty. The cord system failed and the blind needs replacing. Contacted customer service and they are now refusing to honor the lifetime warranty which is clearly stated on the order confirmation (top right corner). As a matter of fact, the lifetime warranty was the reason I bought the blinds in the first place.

  

  Business Response

  Date: 02/05/2025

  Hi *******, 
  
  Thank you for reaching out regarding your SelectBlinds order. I have reviewed both your order and the attachments you provided.
  
  Regarding the Lifetime Warranty, I can confirm that it is included in your original order confirmation. This warranty covers defects in materials and workmanship. However, it does not cover damage, wear and tear, or loss of the product.
  
  Based on the photos you submitted, the issue would fall under the category of wear and tear, which, unfortunately, is not covered under the warranty. For your reference, I have attached the detailed terms of the Lifetime Warranty.
  
  Thank you.
  
  – Brendon, SelectBlinds Brand Ambassador 

  

  Business Response

  Date: 02/05/2025

  Hi *******, 
  
  Thank you for reaching out regarding your SelectBlinds order. I have reviewed both your order and the attachments you provided.
  
  Regarding the Lifetime Warranty, I can confirm that it is included in your original order confirmation. This warranty covers defects in materials and workmanship. However, it does not cover damage, wear and tear, or loss of the product.
  
  Based on the photos you submitted, the issue would fall under the category of wear and tear, which, unfortunately, is not covered under the warranty. For your reference, I have attached the detailed terms of the Lifetime Warranty.
  
  Thank you.
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 02/05/2025

  The document provided was not part of the original contract.

   

  But even if it had been a part of the agreement (which it was not), it would have been nothing short of false advertising. Selling a product with a lifetime warranty that is conditional on a range of exclusions so wide that they circumvent any situation under which this warranty would apply is the textbook definition of deceiving business practices. This is the case here.

  However, the now provided exclusions to the "lifetime warranty" were not part of the contract. There is also no evidence that these terms would even have been current at the date of the contract.

   

  Customer Answer

  Date: 02/05/2025

  The document provided was not part of the original contract.

   

  But even if it had been a part of the agreement (which it was not), it would have been nothing short of false advertising. Selling a product with a lifetime warranty that is conditional on a range of exclusions so wide that they circumvent any situation under which this warranty would apply is the textbook definition of deceiving business practices. This is the case here.

  However, the now provided exclusions to the "lifetime warranty" were not part of the contract. There is also no evidence that these terms would even have been current at the date of the contract.

   

  

  Business Response

  Date: 02/10/2025

  Hi Rickmer, 
  
  Thank you for your response. The details of the warranty provided for your shades would have been available at the time of purchase, as the current warranty is available on our website. I apologize for any misunderstanding there may have been at the time of your purchase, regarding the warranty. This issue you have advised, with your shades, would be considered wear and tear, as the shade is over 10 years old and would not be covered under the warranty. 
  
  We would be more than happy to see what offers and discounts would be available to order a new shade, but at this time, that would be the option available.  
  
  Thank you! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  

  Business Response

  Date: 02/10/2025

  Hi Rickmer, 
  
  Thank you for your response. The details of the warranty provided for your shades would have been available at the time of purchase, as the current warranty is available on our website. I apologize for any misunderstanding there may have been at the time of your purchase, regarding the warranty. This issue you have advised, with your shades, would be considered wear and tear, as the shade is over 10 years old and would not be covered under the warranty. 
  
  We would be more than happy to see what offers and discounts would be available to order a new shade, but at this time, that would be the option available.  
  
  Thank you! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 02/10/2025

  I now have admission from the business that the lifetime warranty indeed was in effect at the time of purchase ("The details of the warranty provided for your shades would have been available at the time of purchase"). They are not able to produce the terms from the time of the purchase and instead presented me with current terms.

  I am astonished at the assertion that a failure of the shade's integrity would be "considered wear and tear", as the shade is over 10 years old".

  A failure of an integral component of a product is not "wear and tear". This would be akin to saying that a refrigerator's failure to cool would be considered wear and tear.

  Additionally, mentioning the products age as a disqualifier for a lifetime warranty is just preposterous.

  I insist on the business honoring their lifetime warranty.

  Customer Answer

  Date: 02/10/2025

  I now have admission from the business that the lifetime warranty indeed was in effect at the time of purchase ("The details of the warranty provided for your shades would have been available at the time of purchase"). They are not able to produce the terms from the time of the purchase and instead presented me with current terms.

  I am astonished at the assertion that a failure of the shade's integrity would be "considered wear and tear", as the shade is over 10 years old".

  A failure of an integral component of a product is not "wear and tear". This would be akin to saying that a refrigerator's failure to cool would be considered wear and tear.

  Additionally, mentioning the products age as a disqualifier for a lifetime warranty is just preposterous.

  I insist on the business honoring their lifetime warranty.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 2024, I ordered 2 large window coverings that were supposed to be sheer fabric with a white liner underneath. The order came completely different fabric that was solid with a knobby texture. I immediately called and asked for a return label so I could get the correct product but was given many excuses and never a solution. I called back several times and they were rude and did not make an attempt to offer a solution. Basically, they said this is what you ordered, which it clearly was not. I run a residential construction company and communication is key. Most things can be resolved. I cannot spend this much time dealing with a shady company like Selectblinds, that does not value their customers and are not willing to address issues. I feel it is only fair that a refund should be made.

  

  Business Response

  Date: 02/03/2025

  Hi ******, 
  
  Thank you for your feedback regarding your SelectBlinds order. Upon reviewing your order, I can confirm that the item you received is the one that was originally ordered: ******************** in the color "Textured White." Additionally, I see that we provided samples, which you confirmed matched the product received.
  
  I understand that when placing your order, you were relying on the color displayed on your computer screen. However, we generally advise customers to request samples before ordering, as color representation can vary depending on screen settings.
  
  At this time, we would be happy to assist you with placing a new order for shades through our Design Consultant team and work to secure the best pricing possible. However, please note that a refund or return is not available for the shades from your original order placed on 9/7/24.
  
  If you have any further questions or need assistance, please dont hesitate to reach out. I am happy to assist you in any way I can.
  
  Thank you. 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2024, I purchased three blackout skylight blinds from SelectBlinds for $1,200, primarily for their advertised convenience. I was assured that I could control and program them using a device called BOND. However, despite multiple attempts, I have been unable to pair the blinds with BOND. I was also sent to various customer service departments, but no one has been able to provide a solution or take responsibility for the issue.Since receiving the blinds, I have spent countless hours troubleshooting, making phone calls, and sending emailsonly to be met with the frustration of having to start over each time I reach out. The blinds do not function as promised, and I would not have purchased them had I known they would not work as advertised.The only resolution offered so far is a partial refund of $125 and a $130 refund for returning the BOND, leaving me out over $900 for a product that does not perform as expected. I was also advised to purchase another home automation device that might work, which is entirely unreasonable. I bought these blinds under the assurance that they would be compatible with BOND, not to embark on further troubleshooting.Given the circumstances, I am requesting a full refund so this matter can be resolved. I appreciate your prompt attention and a fair resolution.

  

  Business Response

  Date: 02/03/2025

  Hi ******, 
  
  Thank you so much for sharing your feedback about your SelectBlinds order! Ive had a chance to review everything, and I wanted to address the status of your return for the SelectConnect device.
  
  I see that you dropped the return off at your local ***** location (tracking number: ************). However, it looks like there hasn't been any update on its progress yet. To help move things along, ***** suggests you reach out to the location where you dropped it off to check if the package is being held for any reason. Once we receive the device, well be able to process your refund.
  
  As for the shades, Ive reviewed the videos, and everything looks great theyre pairing and working properly with the remotes provided. Since theyre functioning as expected, they wouldnt be eligible for a refund.
  
  If you have any other questions or need help with anything else, please feel free to reach out. Im happy to assist however I can!
  
  Thanks again,
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 03/05/2025

  On April 15, 2024, I purchased three blackout skylight blinds from SelectBlinds for $1,200, primarily for their advertised convenience. I was assured that I could control and program them using a device called BOND. However, despite multiple attempts, I have been unable to pair the blinds with BOND. I was also sent to various customer service departments, but no one has been able to provide a solution or take responsibility for the issue. Since receiving the blinds, I have spent countless hours troubleshooting, making phone calls, and sending emails—only to be met with the frustration of having to start over each time I reach out. The blinds do not function as promised, and I would not have purchased them had I known they would not work as advertised. The only resolution offered so far is a partial refund of $125 and a $130 refund for returning the BOND, leaving me out over $900 for a product that does not perform as expected. I was also advised to purchase another home automation device that might work, which is entirely unreasonable. I bought these blinds under the assurance that they would be compatible with BOND, not to embark on further troubleshooting. Given the circumstances, I am requesting a full refund so this matter can be resolved. I appreciate your prompt attention and a fair resolution. They refuse to acknowledge they sold me an insufficient and incomplete product. I did not buy from SelectBlinds so I could control the blinds with the remote control. I bought them so they could be controlled with the BOND which does not work.

  

  Business Response

  Date: 03/14/2025

  Hi *******
  
  Thank you for your response. I understand and apologize for the frustration that has been caused with your SelectBlinds order. As previously stated, since the shades all successfully paired to the remote that they came with, but failed to connect with the SelectConnect (BOND) device, then it would appear the SelectConnect device is the issue.
  
  We have advised either a refund or replacement for the SelectConnect is available. For that we do need the original device returned, however that has not been done. Per FedEx Tracking#: 791525046161, it shows that the package was dropped off, but has not moved since then. We have contacted FedEx and been advised that the location where you dropped it, may have put it on a hold and we would need you to check with them to see why the package was not picked up. Once it has been and is returned to us, we can process the refund for the SelectConnect device, or send a new one, if you would prefer.
  
  I appreciate your patience and assistance with this process.
  
  Thank you and have a great day!
  
  – Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 03/19/2025

  When I was spoke to a SelectBlinds representative about a potential purchase of the blinds, I was advised that a nice feature about SelectBlinds was the ability to control the blinds when I am not home.  I would also be able to set a schedule of when the blinds would open and close.  All of this could be done with the Bridge/BOND/Select Connect device ("Bridge").  Since I thought this would be a great feature to have, I decided I would purchase the blinds from SelectBlinds and not from a competitor.  The convenience of the "Bridge" is the only reason I purchased blinds from SelectBlinds.  I did not buy the blinds from SelectBlinds so I can stand in my home and press the regular remote.   

  What I received is not what I was promised and sold.  The Bridge/BOND/Select Connect device did not pair with the blinds (which SelectBlinds has a video of my attempts).  Over the span of 8 months, I was sent to multiple SelectBlinds customer service reps, a BOND/Bridge customer service rep, and a third party tech, and no one could figure out a solution or took responsibility for the malfunction. Then SelectBlinds told me to go buy some other home pairing device but could not recommend a specific one that would work.  SelectBlinds has records of the numerous conversation regarding my attempts to get the blinds to work.

  I have spent more time than any paying customer that spent $1,000+ should have to trying to get your blinds to work.  What SelectBlinds promised and sold me is not what I received

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very poor quality for the price, and no discounts offered even if the blinds are damaged / defective on their end. I would expect for these blinds to be half of the price with the condition they arrived in. For context, they were on a 55% off sale, and it still cost me $561 for only four blinds. The fabric on one of the headrails of our roller shades had weird white-ish stains, and the fabric glued into the front of all four headrails was misaligned and coming undone. Additionally, the plastic attachment piece you put on to then grip on to the shade and pull it down was crooked and uneven. All of them. When we reached out to customer service wanting a discount or refund for just the headrails (not the entire order), we were denied and told they could sent out new replacement headrails. We didn't want that because they took so long the first time and who could promise they'd even arrive in better condition? So we installed them as-is. To summarize, their products are astronomically expensive for very poor quality, and you will not get a discount on your order, even if SelectBlinds is at fault.

  

  Business Response

  Date: 01/27/2025

  Hi ********, 
  
  Thank you for providing this follow up on your SelectBlinds order. I have reviewed your order and the photos you provided with my production team and we do have some options available to you. 
  
  The first option would be to have the affected shades remade under the warranty, to correct the issue that they have. There would not be any change to you for this, since the remake would be fully covered by the warranty. 
  
  The second option would be a 30% discount (of the affected shades), refunded back to you. Please note, with this option, since a discount would be given for the defect in the shades, it would also void the warranty. Any remakes needed in the future for the shades, would be at cost. 
  
  The third option available for this issue, would be a full refund for the affected shades. This option would require the shades to be returned as well and return process information will be provided, if this is selected. 
  
  Please let me know which option you would like to proceed with and I will be more than happy to assist you with that process. I know you were working with one of our Other Brand Ambassadors, *****, on this and the options would be the same as advised. 
  
  Thank you for your assistance with this process. Have a wonderful day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 01/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response satisfactory to me. There is no action needed on the part of Select Blinds through BBB anymore because I'm working with a Select Blinds representative via their website who has offered me the same options above. This complaint can be closed. 
  Regards,
  
  ******** ******