Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August, Ecoshield was supposed to service my house. I got a text on that day asking how my service was. No one has come to my house. I work at home and was there all day and have motion detector cameras. I called and they said they would send someone back out. Again, no one showed at my house. I called again and was told they were at my house and got a signature. Well, they got a signature from the wrong house. I emailed in my signature and it was clearly not mine. They offered to do my next service at half price but I said I wanted a refund for the $159.99 they charged in August. They said they had to forward it to the supervisor. Around 10 calls and 4 hours on the phone with them later, I have not received my August refund.

  

  Business Response

  Date: 01/17/2024

  Hi ********,

  Our records show that a $99 coupon was added to your account on 10/12/23, and another coupon of $80 was added on 12/14/23. This totals $179 and covers the $159 invoice from 10/12/23.
  

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2023 I was approached by a young man stating he was with Ecoshield Pest Solutions and offered me a deal on Pest Control services. I agreed and a technician came by to spray the property and inside my home. They were to come the next month and then every other month thereafter. They came twice under the contract, once as a follow-up to continued pests. The company never calls you to schedule, they send you a text with the day and time they will arrive. Twice they scheduled appointments and then on the day they were to arrive, sent another text changing the day and time of the appointment. After the second time of this, I called and requested to cancel the service. They informed me there was a $200.00 cancellation fee which I told them I would not be paying. I still have the original pests and they do not show up as agreed. My request is to have the $200.00 cancellation fee removed and not to be contacted by this company again.

  

  Business Response

  Date: 12/26/2023

  Hi ******,
  
  Regarding the rescheduled appointments, I'd like to clarify that the appointment originally scheduled for 9/30/23 was changed to 9/27/23 per your request and was successfully completed. However, our records show that we had to reschedule the appointment initially set for 11/20/23 to 11/25/23, and we apologize for any inconvenience this may have caused. It's important to note that these rescheduled appointments do not waive the $200 annual commitment discount payback, as it remains applicable for canceling the agreement prematurely.
  
  We genuinely value your satisfaction and would like to ensure your pest control needs are met. If you'd like to schedule future appointments, please let us know your preferred day and time, and we'll be more than happy to accommodate your schedule.
  

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Ecoshield pest solutions, come to my house to treat for insect problems Now I want to cancel all services, they have not had any standards when sending untrained people to my house, now they are telling me that I need to give them more money, I just want to cancel all services after having two very bad experiences with them, they have been coming since 2022, every other month. I just want them to stay off my property. I feel that they have caused enough damage, and stress in my life, I have paid for every visit, now I just want this to stop. If I have to call my credit card to block them I will. I'd 62 now, and this seems to me to try and take more money from me, when I want them to go away, and leave me alone. I will find someone else. this is a nightmare, and it is causing me to have high anxiety. I have been paying $149 every 2 months. I don't know how many times. They told me, I agreed to service into ****, I do not want any more trauma from this company, i'm going to start screaming and crying. They are horrible people, with no scruples, or standards. They hire anyone, and don't train them all properly.

  

  Business Response

  Date: 12/08/2023

  Hi *****,

  This is written confirmation that the account is closed and the balance was waived. This is from the call you had with our team earlier today.

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 08/30/2023 a gentleman showed up at our front door telling us he wanted to tell us how Eco shield was great and all of our neighbors were using them for there pest control my wife explained to them we really were not interested as we did not have the funds at the time and he stated that he would make sure we did not get charged for the first visit his name was ********************************** who claimed to be the owner and he is clearly not the owner, they took our card information and told her it was just procedure for the second visit and she said ok well come to find out they didnt just charge us they over drafted our account and when i called them to tell them what they had done they refused to even speak with me let alone let me speak to this ******** superior about the scam he is running, now not only have i been charged the $149.00 PLUS A $35 OVER DRAFT FEE BUT THEY CHARGED US AGAIN FOR ANOTHER $149.00 they refused to speak to anyone who has any issues there customer service team ***** they are a shady company and should not even be allow to run a business with there less then business practices we just want our money back $333.00

  

  Business Response

  Date: 10/24/2023

  Hi *********,

  Can you please attach a screenshot of the bank statement showing the double charge? Our billing department reviewed your account and did not find more than one invoice. 

• Initial Complaint

  Date:09/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought my first home and closed on 07/21/2023. I contacted EcoShield on 07/26/2023 before our move date of 08/01/2023 to inform them that I was needing to update my address with them as follows;Old: **************************************************, ** ***** New: ************************************************** I was wishing to keep their services as I did enjoy it and was wanting to have my new residence sprayed for pests before our move, which was scheduled originally on 07/29/2023 at my old residence, however I was informed that I would be moving outside of their service area and as a result, I would have to cancel/close my account.I was informed to submit to them proof of my new address so that there would be no cancellation charge due to me moving out of the service area and since there were no services rendered, I do not have any balance that is due or past due to this company. I have submitted proof twice of my new residence in the form of a water bill and I have spoken to at least 2 associates both on the phone and by email on the following dates;Date: 07/26/2023 Spoke to: ************************* Source: Email and Phone Submitted proof of new residence as requested on 07/30/2023 Date: 08/03/2023 Spoke to: ******************* Source: Email and Phone Submitted proof of new residence again Date: 08/29/2023 Spoke to: Billing Team; unable to speak with an agent and was not able to leave message for return contact Source: Phone and email Date: 08/31/2023 Spoke to: Billing Team; unable to speak with an agent and was not able to leave message for return contact Source: Phone and email Date: 09/07/2023 Spoke to: Billing Team; unable to speak with an agent and was not able to leave message for return contact Source: Phone and email I was contacted once again via text by the billing team for this company on 09/17/2023 stating I have a past due amount of $200 that is now 45 days past. I am tired of this harassment and want this resolved immediately as per stated, I do not owe anything.

  

  Business Response

  Date: 10/16/2023

  Hi *****,

  Thank you for attaching your proof of move. We want to apologize for any frustration this may have caused. We would like to confirm that the balance was waived on 9/26/23 and a confirmation email showing the $0 balance was sent to you that same day. There are no other charges and the account is closed.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April I signed up for bi-monthly pest control services, and one of the things I was told was after the first services (back-to-back months instead of bi-monthly), if I was unhappy I could cancel with no issue. The very first visit they did not properly complete the service; which was spray all exterior and remove any cobwebs. They sprayed but didn't do the cobwebs. I called and the guy came back - still weren't done completely so the manager came and did it. Next service was better but not great so I called to cancel and was told I would have to pay back the $200 discount I was given when I signed up. They gave me another discount and changed my payment plan so I stayed. Next service was horrible and when I called I was argued with and told that the tech noted he came and sprayed and nobody answered the door to let him in the back. Nobody came to the door and although he left a door-hanger, the cobwebs were still there and he did not come to the door. I insisted on cancelling and was again told I'd have to return the $200, and also now the $35 discount I was given for the crappy service! Every time I called the number for the local office I was transferred to ***************. I spoke with a supervisor multiple times and have repeatedly asked to speak with my local office, and although I am told someone will call me, I have yet to receive a call. To top it off, they have now charged the $35 to my debit card which I now will be disputing with my bank. They were not authorized to take that money, and they are not authorized to take the $200. They gave terrible service, I was lied to about the cancellation, and I cannot talk to anyone in the local office to get this resolved. I have done Yelp and ****** reviews and someone replied and suggested I email their support team or call the toll free number that goes to ***************. I'd like my $35 returned and the $200 waived.Thank you for your help

  

  Business Response

  Date: 10/06/2023

  Hi *****,

  Thank you for reaching out and providing us with an opportunity to answer you questions and concerns. The $35 charge was part of the $150 service invoice from 7/29/23. You only paid $75 out of the $150 on 7/31/23 and received a coupon of $40 for the remainder. We apologize if this was confusing. As an act of goodwill we have decided to waive the $200 annual commitment discount payback. There are no other charges and the account is closed.

• Initial Complaint

  Date:08/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A gentleman came to my door in February offering exterminating services and I decided to sign up for the services. I was told I could cancel the services at any time without a charge, I was told that black widows and scorpions would be covered by the services. Since starting the services, we have had an increase of scorpions of all sizes, earwigs, spiders, and crickets. Last month my husband called and they did a touch-up service for free. Today we found a scorpion that was 1.5 inches in diameter in our pantry, I called Ecoshild and was told that we did not have scorpion coverage and to get this coverage we would need to schedule an inspection and the cost of the inspection was unknown until the inspector came to the house. I declined the inspection and asked to cancel services, I was then transferred to three different people to cancel, each one of them using high-pressure sales tactics to retain me as a customer that included telling me different prices ranging from free to undetermined. I declined each time, and each time became increasingly more agitated to the point that I started to say no over and over again until the man on the phone agreed to cancel my account and told me it would $300 to cancel, but due to the inconvenience, he would decrease the cancelation fee to $200. I understand that I signed a contract, but this is another business that the contract only protects the business and not the consumer. I also understand that I made an error in not reading the contract fully and that a business like this prays upon customers like myself that will sign something and not read it, however, being charged $200 a month for a service that did not end the pest issue and then paying $200 to cancel seems like a poor business practice. I would like a refund for the cancelation fee because I feel that ********* services did not meet the expectations of the contract, we still have scorpions, spiders, earwigs, and crickets.

  

  Business Response

  Date: 08/31/2023

  Hi *****,

  Thank you for reaching out and providing us with your feedback. Unfortunately, as you mentioned, scorpions are not covered in the General pests services. As an act of goodwill to you, w****** ahead and honored your request of waiving the $200 balance for canceling the Service Agreement prematurely. There are no other charges and the account is closed. 

  Customer Answer

  Date: 09/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **********************************
  
   
  

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A rep from Echoshield Pest Control named *********************** ******* is his first name **** is his middle name last name not known. Came to my door and tried to lie about complaints of rats, ******************* from my neighbors and selling service to the neighbor next door which he did not. After rejecting him I observed him on camera walking around my vehicles so I went out and approached him and told him to leave my property which turned into a huge argument. I went back inside and then he went to the side of my house and threw something on the ground by my hoses so I went out an confronted him again to ask him what he threw on the ground he denied doing it so I showed him the video and said he was trying to get water but the video doesn't show him even try to touch the hoses the it just shows him throw something down and leave. This incident also got very heated but I ended up going home cause he was a waste of my time. I tried to call the company but they didn't offer any help and refused to transfer me to a supervisor. I attached some screen shots from the video which I have saved but there is no way to upload the video

  

  Business Response

  Date: 07/31/2023

  Hi ******,

  Thank you for reaching out and providing us with the details of the incident. I want to sincerely apologize for the unprofessional behavior exhibited by one of our representatives. We take matters like these very seriously, and I assure you that we will address this issue promptly.
  
  To assist us in conducting a thorough investigation and taking appropriate action, could you please send the video directly to me at ************************************************* Rest assured that your feedback is essential to us, and we will ensure it gets escalated to the Sales Manager responsible for this representative's area.

  Customer Answer

  Date: 08/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long time client of this company. Despite my repeated explanations that I am only available for home pest control on Fridays, they continued to simply schedule me when they felt like it. Last service was Monday, July 3, and of course I was unavailable. I decided at that point I did not want to do business with them anymore, and called them to cancel my account with them and get a refund for the $99 charge they made on my card on file, which generally serves as payment for 2 monthly visits. They initially said they would not refund me because they serviced the property, which they simply COULD NOT HAVE DONE given I was not home, they did not go into my home, and very unlikely did not go into the back yard even to service there, as my two large dogs were back there, and I generally need to put them away before unknown people are coming into the back yard. Further, when they have come by and sprayed in the back yard when my dogs were locked inside, they leave a door tag explaining what was done, but in this case, no door tags were left either up front or in back. After a couple times calling, they finally agreed to cancel my contract and refund me the money. After waiting several weeks w/o a refund, I called today and again inquired, only for them to tell me that they denied the refund request (it was more of a demand...) because they "had notes from the individual stating he serviced the house", which again, would have been impossible. It is possible he sprayed the front yard, although again, no door tag, and there is no way they went inside or in the back. So it seems they think that was worth the two month charge they wouldn't refund. I cannot deal with them anymore, so I filed a dispute with my credit card company, and told them I would be filing a complaint with the BBB. Thank you.

  

  Business Response

  Date: 08/02/2023

  Hi Avi,

  Thank you for reaching out to us with your concerns. We want to sincerely apologize if the past appointment did not align with your availability. Our goal is to provide convenient and efficient service to all our customers, and it seems we may have missed the **** in this instance. We understand the importance of clear communication and scheduling, and we regret any inconvenience this may have caused you. We do send appointment reminders a week in advance to allow our customers enough time to let us know if the scheduled window works for them or not. Regarding the service visit on 7/3/23, our service notes indicate that we were unable to connect with you during that visit. Nonetheless, ************** performed an ************************ in the front yard to maintain the product barrier for your home. Additionally, a free follow-up service was offered to finish treating the backyard, but it appears this offer was declined. We understand your request for a refund, but unfortunately, we won't be able to provide one as the free follow-up service was part of the resolution we offered to address your concerns.

  Customer Answer

  Date: 08/03/2023

  I received the response from eco-shield, and all it does is further highlight the bad faith this company has towards its former customers.  First, it's important to understand that the $99 charge is every two months, for monthly visits for pest control visits.  This effectively means that each visit costs 49.50. 

  I was only available on Fridays. This has been mentioned MULTIPLE times over the years, with them largely ignoring this scheduling need, and me repeatedly needing to reschedule them when they schedule me other than what I've asked for.  Their time IS NOT more valuable than mine, but this repeated demonstration from them suggests they feel it is. July 3 was it for me.  So when they came, and offered to come back again, I was simply no longer interested in their "offer", as I determined I no longer wanted to do business with them.  Fine, I'll find someone else.

  The issue is with their ongoing insistence that what they did on July 3 warrants them KEEPING TWO MONTHS OF PAYMENT, for what ultimately was them spraying some barrier on the front yard and wiping away some spider webs around the front door.  I find it remarkable that they point to having completed a "barrier" service by not even spraying the full perimeter of the property.  I suppose they feel the front yard represents some kind of barrier, but of course it does not.  But even still, going by their own rationalization of the service they provided and the cost of service, they seem to feel it is reasonable that they would keep 2 months of payment, for AT BEST a 50% service for 1 month.  So them keeping the $99 charge for what they did effectively represents a 400% increase in price, as if they stand by the work that they did costing $99, then it seems my regular service should be $399 every two months.  If this were the case, then I would understand their insistence that what they did at my property on July 3 was worth the $99 that was paid on that day. 

  

  Business Response

  Date: 08/07/2023

  Hi ***,

  We want to apologize for any confusion regarding the pricing of our Bi-monthly subscription plan. The plan is actually priced at $99 per visit, as stated in your Service Agreement. We understand the importance of clear communication, and we apologize for any misunderstanding that *** have occurred.
  
  To clarify, the Bi-monthly subscription plan means that we provide services every other month. The pricing for each visit is $99, and this has been the agreed-upon arrangement since you signed up. We have attached a copy of your Service Agreement for your reference, which outlines the pricing and frequency of each visit under the "Subscription" section.
  
  If you have any other questions or concerns, please do not hesitate to reach out to us. We are committed to providing excellent service to all our customers and ensuring that their expectations are met.

  Customer Answer

  Date: 08/08/2023

  Clearly, BBB doesn't seem to be interested in helping me get even from this company beyond forwarding messages back and forth.  And even more clearly, Ecosheild has no intention of standing by their "commitment to excellent service", or whatever they closed out their last email with, or they'd be offering me at least some money back for only completing a small segment of pest control treatment on my property.  I'll just proceed with making the public aware of this company's business practices, and move on.  Clearly, this company needs the money more than me if they are unwilling to do anything to make this right with a long time, always on time, regular paying customer.  They aren't the first ******** company I've worked with and been screwed by, and they are unlikely to be the last.  I'm done with them and this.  Really pretty disappointed in the support I've gotten after efforts to address this with the BBB, more than Ecosheild.  They had already demonstrated themselves to be run by garbage management, but really expected BBB to be more of an active advocate for customers who get screwed by businesses like this.  A quick look at their other reviews online shows I'm not the only one to be left wanting after doing business with these guys.  Just a shame BBB isn't more engaged in helping with it.  I'm entirely unsatisfied with both Ecosheild and the BBB's help in rectifying it.  Important that that is known.  But this has taken enough of my time.  They are the picture of dishonest business practices in an industry known for this type of behavior.  Have a good day. -AM

• Initial Complaint

  Date:07/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had ecoshield providing pest control for over a year. On two occasions we have requested a reservice of a recurring problem per our contract and the service guarantee they have. The first time took 3 weeks to get a technician out due to staffing shortages. This most recent time I called on 7/21/23 letting them know that we had found 12 scorpions the previous night (1 in pool, 11 on patio). They could not get anyone out to our home for 8 days. I called again on 7/24, we have now found a total of 51 scorpions in 5 days. I expressed the urgency of the matter. We have a toddler and dogs, we obviously have a huge problem and its now a safety concern. They can get someone out for an inspection on 7/29 but cant do any treatment until 7/31. Apparently our address is hard to service because of the distance. They came to our door soliciting business so should be able to fulfill that. Expecting a customer to wait 10 days with an urgent issue is not acceptable, nor does it fulfill the contractual obligation they commit to. This is now a safety issue for our home and family and there is not a single person that can treat our home for 10 days? The inspection is scheduled but does provide us any treatment, we already know there is an issue.

  

  Business Response

  Date: 07/27/2023

  Hi ******,

  Thank you for reaching out to us, and we want to extend our sincere apologies for the delay in addressing your pest concerns. We understand the importance of ensuring your family's safety from scorpions and other pests, and we regret any inconvenience this may have caused.
  
  Our technicians' routes have been fully scheduled, which has led to the delay in responding promptly to your request. However, please be assured that we are committed to doing everything in our power to rectify the situation and provide you with a pest-free home environment.
  
  As part of our commitment to your satisfaction, we will promptly conduct a thorough inspection and follow it up with a free follow-up visit. Our goal is to ensure that your home remains pest-free and that you feel safe and comfortable in your living space.
  
  Once again, we apologize for any inconvenience and appreciate your understanding. Please know that we are here to address any further concerns you may have, and we value your trust in our services.

  Customer Answer

  Date: 07/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************