Reviews

Review Details

• Review fromJustin L

  Date: 05/31/2023

  1 star

  Justin L

  Date: 05/31/2023

  Signed up with a guy who came to my door. He seemed legit as did the product he was selling. First service came, everything went fine. 2nd service came, and my wife had lost her job and money had been tight so I said I needed to reschedule. They told me don't worry, we can service your property and you can pay when convenient. 3rd service, wife's still out of work, bills are even tighter at the moment so I told them we can't do it right now and I'll have to get to them when I'm ready. Get an email today that the service technician had come by and serviced my property while I was at work and charged me $150. This is not how you do business. And when you call, no one speaks a lick of English....... Do not trust these guys
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Justin,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the challenges you faced regarding your service and communication with our team.
  
  To address your concerns about the unauthorized service, billing issues, and difficulties in reaching someone who can assist you, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSCOTT D

  Date: 05/23/2023

  1 star

  SCOTT D

  Date: 05/23/2023

  OMGosh, the frustration is unbelievable!!!! I truly have spent hours on the phone (approx 40mins at a time) trying to get the most recent charge of $125.00 refunded. They said they provided service on April 20, 2023. I disputed that because I was there all day with my grandchildren, NO ONE ever came to my home. This story is waaay too long to share all of the details, but if you try to call them, you get personal in ***************. There is NO way to speak to someone at the local office in ********* ** or the corporate office in ******** **, you always get transferred to someone in ***************. I was promised a call back but they never returned a call. * You would figure they'd leave a tag/card/note on the door to let you know they were there * They are supposed to notify me to confirm I'll be at the home (this is a part-time home for **).
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Scott,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the challenges you've faced with our customer service and the billing issues.
  
  To address your concerns regarding the charge and the lack of communication about service visits, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTom P

  Date: 05/18/2023

  1 star

  Tom P

  Date: 05/18/2023

  These guys had the nerve to knock on my door aggressively and ring the door bell three times from 1PM until 8:40PM when Im trying to put my kids to sleep. My one son already has sleep anxiety and now is worried about the bug guy banging through our door. Absolute creep sales tactics where they try to claim our neighbors signed up with them which was a flat out lie. Door to door solicitation at 8:40PM on a school night simply cant happen. Creeps.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Tom,

  Thank you for bringing this issue to our attention. We take your feedback seriously and understand how important it is to respect the privacy and peace of homeowners, especially during late hours.
  
  To address your experience with our sales practices and the aggressive behavior you encountered, we encourage you to contact our Customer Feedback Team at [email protected]. They are dedicated to ensuring that proper protocols are followed and that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMary P

  Date: 05/17/2023

  1 star

  Mary P

  Date: 05/17/2023

  Representatives are friendly but be cautious. They have you initial statements on an iPad and breeze over the explanation of what you're signing. Before signing up, read each statement since you are agreeing to things you may not realize. Total annual cost of treatment is astronomical and the quick-talking salesperson doesn't make this clear. The cancelation fee is ridiculous. I do not recommend.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Mary,

  Thank you for sharing your experience. We take your feedback seriously and understand your concerns regarding the sales process and the clarity of the terms presented.
  
  To address your concerns about the initialing of statements, the overall cost of treatment, and the cancellation fee, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLori W

  Date: 05/12/2023

  5 stars

  Lori W

  Date: 05/12/2023

  *************************** was best!! Great customer skills and communication in asking the right questions and addressing any concerns and needs. Thank you!!!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Lori,

  Thank you for your wonderful feedback! We're thrilled to hear that Mathias provided you with exceptional service and demonstrated great customer skills and communication. 
  
  At Ecoshield, we strive to ensure our team is attentive to our customers' needs, and it’s fantastic to know that your experience reflected that. Your kind words will be shared with Mathias and the team!
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromRick B

  Date: 05/10/2023

  4 stars

  Rick B

  Date: 05/10/2023

  Our techs today were very personable and professional. They really knew what they were talking about when I showed them some weird bugs I'd never seen before. They took down all the wasp nests, put powder up to get rid of my ********* bee problem. They also found a bunch of wasp nests I had not seen and took them all out as well.The techs were extremely careful with the cats and sprayed under the radiators so the cats would not get the solution on their feet.I thought they did a good job, I guess folks only come here to make negative reviews. I had a good experience.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Rick,

  Thank you for sharing your positive experience! We’re delighted to hear that our technicians provided you with exceptional service and took the time to address your concerns about the pests in your home. 
  
  It's great to know they were careful with your cats and ensured a thorough treatment for your carpenter bee and wasp issues. Your kind words mean a lot to us, and we appreciate you taking the time to share your feedback amidst the challenges many face.
  
  Thank you for choosing Ecoshield, and we look forward to continuing to serve you in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromDavid K

  Date: 05/10/2023

  1 star

  David K

  Date: 05/10/2023

  The representatives of this organization are extremely shady. Yesterday, they had a guy going through our neighborhood in **********. He wasn't going up and talking to people at their doors. He would stand in the yard and mess with your grass until someone came out and asked him what he was doing. Even though many yards were marked from recent treatments, he stood in them and started messing with the yard. In several cases, he bend down and supposedly "grabbed" an ant and then tried to show the home owners they had ants in their yard and tried to push his treatment on them. Multiple people in the neighborhood reported him to the neighborhood watch, warned everyone on the community ********* and are discussing police reports in case he infested their lawns with someone. Common courtesy and respect for someone's home is to stay off the grass and use the sidewalks, knock on the door, and explain why you are on their property. This guy, probably out of the ************* since it is closest to Canton, was shady, snarky, rude, and made multiple home owners feel unsafe. With this being the representatives they are sending out into the community, I am terrified to know what the ones doing the work do to your yard or house. Great customer service starts with respect and this organization has zero respect for the home owner and their property.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi David,

  Thank you for bringing this issue to our attention. We take your concerns very seriously and understand how important it is for our representatives to conduct themselves professionally and respectfully.
  
  To address your experience with the representative's behavior and the impact it had on your neighborhood, we encourage you to contact our Customer Feedback Team at [email protected]. They are committed to investigating your concerns and ensuring that proper protocols are followed by our team members.
  
  Ecoshield values customer satisfaction and community respect, and we appreciate your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDenise W

  Date: 05/09/2023

  1 star

  Denise W

  Date: 05/09/2023

  Paid $120 for them to come out and spray around my house. Les than a week later I found ants swarming all over my window ***** inside and out. Finally got them under control, but bothered my asthma and made one of the dogs sick I'll not let them back
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Denise,

  Thank you for sharing your experience. We take your feedback seriously and are sorry to hear about the issues you've faced with our service and the impact it had on your home and pets.
  
  To address your concerns regarding the effectiveness of the treatment and the health issues it caused, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to learn from your insights to improve our services.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDavid M

  Date: 05/06/2023

  1 star

  David M

  Date: 05/06/2023

  I had very bad experience with Ecoshield Pest Solutions. I had 4 services and there are still lots of ants in my house. It is very hard to cancel your account too.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi David,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the ongoing issues with ants and the challenges you've faced while trying to cancel your account.
  
  To address your concerns regarding the effectiveness of our services and the difficulties in cancellation, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJulie W

  Date: 05/05/2023

  5 stars

  Julie W

  Date: 05/05/2023

  We had *********************** as ************** today and he another great employee of EcoShield. We have never had less than 5 star technicians but this guy went above and beyond to make sure all of our ********* Bee nests were taken care of. This guy even chased after a few Queen **** to make sure they died instantly. If anyone is in need of. ************* services this is the place to call.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Ceil,

  Thank you for your fantastic feedback! We’re thrilled to hear that Nolan provided you with exceptional service and went above and beyond to take care of your Carpenter Bee issue. 
  
  At Ecoshield, we pride ourselves on having a dedicated team of technicians, and it’s wonderful to know that your experience reflected that. Your kind words will be shared with Nolan and the team!
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team