Reviews

Review Details

• Review fromMichael F

  Date: 05/02/2023

  1 star

  Michael F

  Date: 05/02/2023

  I am not surprised to see the litany of negative reviews about this company. I have turned their door-to-door salesmen on two separate days in about three months. Today, the guy returned to try a second time, only with a colleague. They struck me as shady and insincere. Also, a few days ago I noticed a strange gash that was seemingly dug into the ground of my front yard through my gravel with a hoe or similar tool. At first I thought it was from a rodent but it didnt actually go into a hole. I filled it and covered it up. Then today it reappeared in the same place, the same day I get two unwelcome visits from this company. I am not saying it was them. But I asked the guys if they treated my property without my permission and they said maybe it was a vole like they had a handy pest control solution for my mysterious problem. BEWARE. Use ****** and/or Angies List or credible reviews to find a pest control company to rely on.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Michael,

  Thank you for sharing your experience. We take your feedback seriously and understand your concerns regarding our door-to-door sales practices and the unwelcome visits you received.
  
  To address your experience and the strange occurrence in your yard, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to investigating your concerns and ensuring that proper protocols are followed.
  
  Ecoshield values customer satisfaction, and we appreciate your advice for others as they seek pest control solutions.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDominic H

  Date: 04/21/2023

  1 star

  Dominic H

  Date: 04/21/2023

  I agree with many of the negative statements about this company. I was also told you could cancel at any time, but the contract says differently. They lie and dissemble to sign you up and their products actually drive the pests inside our home. They prey on the fears of the elderly in my neighborhood and then lock them into services that they dont need. Its too bad that the BBB doesnt actually do anything to stop shady business practices. Avoid this company at all costs.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Dominic,

  Thank you for sharing your experience. We take your feedback seriously and are sorry to hear about the issues you've encountered with our service and the miscommunication regarding cancellation policies.
  
  To address your concerns about the contract terms, the effectiveness of our products, and the practices you've observed, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKenneth S

  Date: 04/19/2023

  3 stars

  Kenneth S

  Date: 04/19/2023

  EcoShields service is pretty standard, though the price seems very high to me, especially for a townhome with minimal outer wall length. I appreciate being able to call for free in between service extermination when having issues. However, I saw no benefit over their service than when I treated my house myself with Home Defense twice per year. Plus, when I tried cancelling my service after my one-year contract lapsed, they called and harassed me to try and get me to stay as a customer. Very unprofessional! Recommend you stay away and spend $40/year to treat your house yourself.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Ken,

  Thank you for sharing your experience. We take your feedback seriously and appreciate your insights regarding our service and pricing.
  
  To address your concerns about the perceived value of our service, as well as the challenges you faced when attempting to cancel, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your feedback.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMichael A

  Date: 04/18/2023

  1 star

  Michael A

  Date: 04/18/2023

  We work from home and have multiple no soliciting signs at the door yet they decided ring the doorbell. When I answer the door the sales guy tells me he is too busy to read signs and refused to give his name. When I call the company its routed to another country and I tell them I need to speak to someone here Im sent to some guy locally named ******** who tells me that is the sales team and passes the buck. I see all over yelp complaints for this exact same thing. This company doesnt get it, they just keep doing it.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Michael,

  Thank you for bringing this issue to our attention. We take your feedback seriously and understand how important it is to respect "no soliciting" signs and the preferences of homeowners.
  
  To address your experience with our sales practices and the challenges you've encountered when trying to communicate with our team, we encourage you to contact our Customer Feedback Team at [email protected]. They are dedicated to ensuring that proper protocols are followed and that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromFrederic T

  Date: 04/06/2023

  1 star

  Frederic T

  Date: 04/06/2023

  Be very cautious. I was told that you could stop service at anytime by the young man who signed me up. This was a lie. It is a one year contract. Scheduling an inside treatment was very inconvenient (4 hour slot and they came right at the end of that period after I waited all day). Also, when my year was up and I terminated services, it took 15 minutes with a sales person who was refusing to allow me to discontinue. I finally asked to talk with a manager and had to get a bit ugly, but was able to terminate. I do not recommend this company.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Frederic,

  Thank you for sharing your experience. We take your feedback seriously and are sorry to hear about the challenges you faced with the contract, scheduling, and cancellation process.
  
  To address your concerns regarding the miscommunication about the contract terms and the difficulties with terminating your service, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromVee V

  Date: 04/03/2023

  1 star

  Vee V

  Date: 04/03/2023

  These people come to my house and i have a do not solicit on my front door. I ignored the knock and they came back 3 times. Its sort of ridiculous how aggressive they are and the fact that i dont want their services. I am i covered in the aspect of what they are trying to sell. please dont do door to door sales and come by four times to a home. thanks ** i am not interested.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Violeta,

  Thank you for bringing this issue to our attention. We take your feedback seriously and understand how important it is to respect "do not solicit" signs and the preferences of homeowners.
  
  To address your concerns about our door-to-door sales practices and the repeated visits despite your request, we encourage you to contact our Customer Feedback Team at [email protected]. They are dedicated to ensuring that proper protocols are followed and that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromzeek m

  Date: 04/03/2023

  1 star

  zeek m

  Date: 04/03/2023

  I am beyond disappointed and dissatisfied how this company handles business. Ive cancelled my services in August of 2022 and they sent out someone without my approval in February of 2023 and sent me an invoice. Theyve been calling multiple times weekly for the past 2 months trying to collect the money and every time I speak with someone they apologize and they say theyll take care of it. And this lasts 20 30 minutes every time. Today another person calls me again and tried to collect money for services theyve never done in February. I got so fed up with it that I sent them a video of their technician ringing the doorbell and nobody answering. So they want to charge me for something they didnt even do and something I never approved. Then they turn around and try to tell me I signed a 2 year plan when their sales person clearly told me they dont do contracts. Im getting told a different story every time they call ***** unbelievable. The biggest hassle ever!! Id never recommend the company and I cancelled my services because they didnt really work.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Zeek,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the ongoing issues you’ve faced with our service and the difficulties with cancellation.
  
  To address your concerns regarding the unauthorized service, the billing disputes, and the inconsistencies in communication, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLuke P

  Date: 03/14/2023

  1 star

  Luke P

  Date: 03/14/2023

  DO NOT use this company, contract is BS, once you sign up you are locked in, and canceling is almost impossible. The service they provide is basically sweeping some spider webs and sprinkle some dust around the outside of your house. I saw really no improvement in pests. I was told each time I tried to cancel I would have to pay a huge fee. They promised to lower the rate and then charged me the full amount anyway. When I called about the overcharge they stated I should see a refund on my card. Nothing...Worst decision I ever made. True Scam. I wish I had checked their reviews first.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Luke,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the challenges you've faced with our service and the cancellation process.
  
  To address your concerns about the effectiveness of the service provided, the difficulties with canceling your contract, and the billing issues, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSherry B

  Date: 03/14/2023

  1 star

  Sherry B

  Date: 03/14/2023

  They do door to door sales, which by itself could be ok even though there people (including myself) wholl never buy anything from a door to door sales person. The problem is that these people completely ignored my no solicitation sign right by the door, and knocked my door very aggressively and loudly. They showed up at my door twice in one day, completely ruining my peaceful quiet Saturday. Please train your employees better so that they respect peoples desire not to be bothered by a door to door sales person.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Sherry,

  Thank you for bringing this issue to our attention. We take your feedback seriously and understand how important it is to respect "no soliciting" signs and the preferences of our community members.
  
  To address your concerns about our door-to-door sales practices and the behavior of our representatives, we encourage you to contact our Customer Feedback Team at [email protected]. They are dedicated to reviewing your experience and ensuring that proper training and protocols are enforced.
  
  Ecoshield values customer satisfaction and appreciates your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromColin G

  Date: 03/01/2023

  1 star

  Colin G

  Date: 03/01/2023

  The salesman are completely misleading and tie you in to a long term contract with large cancellation fees even though the salesman swear up and down that there is no cancellation penalty at any time. The whole sales tactic is completely misleading and the services are not any better than any other company or DIY products from ************ stay away unless you want to be locked in for a year or more Complete scam. Salesman are most likely trained to portray things a certain way to lock you in. Reguardless of your reason for a cancellation they will just ******* you with discounts then still try to bill you for cancellation during a cycle and then the call center will threaten you with a collections agency.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Colin,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the misleading sales practices and challenges you've faced with our service and cancellation process.
  
  To address your concerns about the sales tactics, the long-term contract, and the billing issues, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team