Reviews

Review Details

• Review fromTracey O

  Date: 02/04/2025

  1 star

  Tracey O

  Date: 02/04/2025

  2/4/25 Sales person came up to my door today (after standing outside the screen door while I was on a work call and listening to the call) stating he was servicing my neighbors house as well as others in surrounding area. Also note that we have a no solicitation sign on our door. Did not see a company vehicle nor have I ever seen a EcoShield vehicle servicing the neighborhood. Young man was talking real charmingly with compliments. Would not listen to me stating I was not interested, which was said more than once. Kept trying to give me a deal by lowering price and adding more treatments in. Then wanted all my personal information which I refused to give and tried to get into my backyard to look around. This was in *****, **. I did give my first name and he obviously has our address. Sure hoping I do not get charged for a service I did not agree to.
  

  Ecoshield Pest Solutions

  Date: 02/05/2025

  Hi ******,

  Thank you for bringing this to our attention. We take customer interactions seriously and want to ensure that all experiences with our team are professional and respectful. Our representatives are trained to provide information about our services while respecting homeowners decisions, and we appreciate your feedback on this matter.

  If you have any concerns regarding an account or unauthorized service, please reach out to our team at ************************************************* and we would be happy to assist you. Your experience is important to us, and we want to ensure any concerns are properly addressed.

  Best,
  Customer Feedback Team

• Review fromcatherine h

  Date: 01/22/2025

  1 star

  catherine h

  Date: 01/22/2025

  Salesman came into my house, I was uncomfortable-told him I wasnt going to sign anything. Months later, bills started coming. Called and said I never signed up for service3 months of bills piled up ($600), they sent me to collections (!!!)I asked to see any contract I supposedly signed knowing I kicked guy out of my house. SALES PERSON FORGED A FAKE SIGNATURE ON *********** one in local *********** office seems that bothered when I called Absolutely IRATE. TOTAL FRAUD.
  

  Ecoshield Pest Solutions

  Date: 01/23/2025

  Hi *********,

  Thank you for sharing your experience. We are committed to delivering the highest standard of service, and its important to us that your pest concerns are fully resolved. Our 100% Service Guarantee means you are entitled to free touch-up visits if youre not completely satisfied. Please email us at ************************************************ so we can set up a touch-up visit and address your concerns directly. 

  
  Customer Feedback Team 

• Review fromCleopatra Z

  Date: 01/17/2025

  1 star

  Cleopatra Z

  Date: 01/17/2025

  Time and time again after signing a one page 24 month agreement there were nothing but issues. I had people come and walk around my house and say they performed a service multiple times without doing anything. Luckily I have cameras. After complaining they came for free to make sure they did it right. Now 24 months has been over and they continued charging me. I got no warning that my contract was over and I called customer service and the lady literally gaslighted me in the beginning telling me I signed a contract that stated they would continue charging. After proving I did not sign anything that said such thing, she then changed her tune to I should know how long 24 months is. How was I supposed to know what exact month this was over when I was told that my contract ends after 24 months. She continued to tell me what I should have done and that I shouldve called. I called only two services after the contract ended because I realized it was too long that this had been going on. Again, no warning and no communication that my contract was over and they would continue to come once its done. No one disclosed this and Im angry that I paid an extra $400 outside of my contract limitations. This is a scam and I regret even signing with them. Make sure you cancel your contracts because these people dont know how to honor one. Whats the point of signing a 24 month contract if you will continue to charge once its done. She blamed me for 40 minutes and did nothing to resolve the issue. Ive never been so disappointed and furious with a company that seemed decent in the beginning. Horrible services and horrible customer support as well as lack of communication and not honoring contracts.
  

  Ecoshield Pest Solutions

  Date: 01/21/2025

  Hi Cleopatra,

  We sincerely apologize for your experience and the frustration caused by service issues and communication challenges. We take your concerns seriously and regret any misunderstanding regarding the terms of your agreement and subsequent billing.

  To address your concerns, we would like to review your account and ensure clarity about your contract and any charges. Please contact us at ************************************************ so we can further investigate and work toward a resolution. Thank you for bringing this to our attention.

  Customer Feedback Team

  Cleopatra Z

  Date: 01/24/2025

  Thank you for your response. However, I must express my continued frustration and disappointment with how this matter has been handled. I have already reached out to your company to resolve this issue. I have been met with unhelpful responses, gaslighting, and broken promises of follow-up from supervisors who never contacted ***** reiterate:1. Contract Terms Misrepresented: My original agreement was for 24 months, and your representative confirmed via email that it would be changed to 12 months. Despite this, you continued to charge my card beyond the agreed terms. I have provided a picture of that email and am happy to forward it if need be. 2. Lack of Communication: At no point was I notified that my contract had ended or that charges would continue. I have not signed any agreement allowing ongoing charges after the contract term. 3. Denial of Written Evidence: Your team has now claimed that my contract was not changed to 12 months despite written communication confirming otherwise. Communication that I provided in this complaint. These actions are unacceptable and reflect poorly on your companys integrity. I will not be contacting you outside the BBB, as it is evident that private communication has not yielded results and lacks accountability. Resolving this matter through the BBB ensures transparency and a documented record of all *************** request remains the same: I am seeking a full refund for charges made after the agreed-upon term of my contract. Anything less would be unacceptable, as the charges were not authorized past my contractual agreement, and your internal oversight is not my responsibility.I urge you to take this matter seriously and provide a prompt resolution through this platform.

• Review fromDanette N

  Date: 01/10/2025

  5 stars

  Danette N

  Date: 01/10/2025

  I was skeptical but really some pest control on my almost an acre lot, on Maui. They were in the neighborhood and walked past my as I was returning. I called them back, to talk with them and was so glad I did. 6 months later and still going. Why? Very respectful technicians, they listen carefully to what the needs are. There green solutions,which make me feel confident that my grandchildren and pets are safe. They are not pushy, and they have plans that fit my needs and wallet.
  

  Ecoshield Pest Solutions

  Date: 01/13/2025

  Hi *******,

  Thank you so much for sharing your experience with Ecoshield Pest Solutions! Were thrilled to hear that youve had such a positive experience and that our green solutions are giving you the peace of mind you deserve for your family, pets, and property. Its wonderful to know that our technicians respectful approach and customized plans have met your needs and provided lasting results.

  Were committed to delivering safe, effective, and environmentally conscious pest control solutions, and your feedback motivates us to continue doing our best. If you ever have any questions or need assistance, please dont hesitate to reach out.

  Thank you again for trusting us with your pest control needs!

  Sincerely,
  Customer Feedback Team

• Review fromTed G

  Date: 01/02/2025

  1 star

  Ted G

  Date: 01/02/2025

  While their first few visits has some value, they then came out automatically for which we saw no value. As everyone has pointed out they make it difficult to cancel; it has taken me over an hour on the phone on hold to cancel. (During which I visited every review site and gave me 1-star reviews.) I'm sure there are better local solutions. For everyone I spoke to cancel the account, they appear to outsource to overseas call centers.
  

  Ecoshield Pest Solutions

  Date: 01/06/2025

  Hi ***,

  Thank you for sharing your experience. We appreciate your feedback and take it seriously as part of our commitment to continuous improvement.

  At Ecoshield Pest Solutions, we strive to provide services that add value and address the specific needs of our customers. We also work to ensure that our processes, including cancellation, are as seamless as possible. We regret to hear that your experience did not meet your expectations in this regard.

  Wed like the opportunity to address your concerns directly and ensure your account has been handled appropriately. Please reach out to our Customer Feedback Team at ************************************************ so we can review your situation and work toward a resolution. Your satisfaction is important to us, and we are here to assist you.

  Thank you again for your feedback.

  Sincerely,
  Customer Feedback Team

• Review fromDawn G

  Date: 12/17/2024

  1 star

  Dawn G

  Date: 12/17/2024

  EcoShield is deceptive and fraudulent. Many recent BBB complaints with same issues and they scam for your money. Please read this and avoid them.Hired to seal holes in attic and remove rats. Paid for service and boric acid insulation. 4 months later they never sealed holes, they refuse to check traps or dispose of dead rats. Their bait in traps with failing to seal entry holes attracted more rats making the problem worse. Failure to respond to rotting smell. Also, failure to follow through on spraying cycle for ants/mosquitos. Failure to respond to calls and all phone numbers go to a third party company that cant take action. They refuse to ****** then bill for future contract payments despite their failure to perform services.
  

  Ecoshield Pest Solutions

  Date: 12/19/2024

  Hi ****,

  Thank you for taking the time to share your concerns. We value feedback as it allows us to address issues and ensure the quality of our services meets customer expectations.

  Our goal is to provide effective and thorough pest control solutions, and we understand how important it is to follow through on commitments. Your experience is not reflective of the standard we aim to uphold, and we want to investigate this matter further to better understand the situation and resolve your concerns.

  Please reach out to us directly at ************************************************* so we can review your account and address your specific concerns. Our team is here to ensure that all matters are handled appropriately.

  Thank you for bringing this to our attention, and we look forward to assisting you.

  Customer Feedback Team

• Review fromKimberly P

  Date: 12/06/2024

  1 star

  Kimberly P

  Date: 12/06/2024

  Awful, watch your credit cards if you cancel, and be prepared to pay $150.00 for canceling, they target older people promising a good service then all of a sudden I have a Mouse problem, funny I have never caught one mouse in the attic. Tech came to my house in a small compact car, used my ladder to access the attic, why am I providing the tools for a tech to do his job? If you cancel be prepared to have to argue because they want to sell you more. Again if you are an older person or live by yourself be ware of there door to door salesmen they bug you to death until you sign a contract and then you have a rodent infestation, **************** and a Scam
  

  Ecoshield Pest Solutions

  Date: 12/13/2024

  Hi ********,

  Thank you for sharing your feedback. At Ecoshield Pest Solutions, our goal is to deliver effective services tailored to your needs, and we value the opportunity to address your concerns.

  We take all feedback seriously and want to clarify that our agreements and services are designed to be transparent. At the time of signup, we take steps to ensure that the terms, including cancellation details, are explained thoroughly. If there are concerns regarding these terms, we are committed to addressing them through our customer service team.

  Regarding your observations about the technician's visit, our team is trained to provide professional service, and your feedback about equipment use is appreciated. We strive to provide our team with the necessary tools to complete their tasks efficiently.

  Ecoshield values integrity and customer satisfaction. We are happy to review your specific situation further and work toward a resolution. Please reach out to us directly at ************************************************ so we can address your concerns privately and ensure we address your experience appropriately.

  Thank you for allowing us the opportunity to assist.

  Customer Feedback Team

• Review fromLeslie A

  Date: 12/02/2024

  1 star

  Leslie A

  Date: 12/02/2024

  We've had a similar experience with Ecoshield in ********, Va. We wanted our house sprayed over the summer for ants. We were told we could cancel at any time. When the term ended and we tried to cancel, were informed our contract was for 2 year and there is a cancellation fee. I've repeatedly attempted to cancel and keep getting call backs from customer service people who put me on hold for 25 minutes and then try upsell me more stuff. These people are scam artists. I'm requesting that our state attorney general's office begin an investigation into their misleading business practices.
  

  Ecoshield Pest Solutions

  Date: 12/03/2024

  Hi ******,

  Thank you for taking the time to share your experience. We understand how frustrating this situation must feel, and we take concerns like yours very seriously. At Ecoshield, we strive to ensure that all terms of our service agreements are clearly communicated during the signup process. Our goal is to provide a transparent and professional experience for our customers.

  
  We regret to hear about the challenges you've faced in trying to cancel your service and about the interactions youve described with our customer service team. Your feedback is valuable to us, and we want to address your concerns promptly.
  To resolve this matter efficiently, we encourage you to contact us directly at ************************************************* This dedicated team is here to ensure that any unresolved issues are reviewed and addressed to your satisfaction.
  Thank you for bringing this to our attention, and we hope to work toward a resolution that meets your expectations.

  
  Sincerely,
  Customer Feedback Team

• Review fromNorman C

  Date: 11/27/2024

  1 star

  Norman C

  Date: 11/27/2024

  Ecoshield transposed my signature onto the service agreement. The only thing I signed was a approval for a ONE TIME payment for a ONE TIME service. You can tell that the signature was copied. They also checked the boxes with my initials. I never saw any contract until 40 days later when I disputed the early penalty for cancelling. I told them I was not paying a penalty for a contract I never agreed to. I suggested they take me to court. They declined, and threatened to turn my account over to a collection agency. I told them to go ahead as I had all the proof, I needed to show I had never agreed to any service contract. Waiting for their next response. I sent all my documentation by certified mail, and they stated they had not reviewed the details of my account. If the collection agency actually takes me to court, I will insist that the Door-to-Door salesman who transposed my signature, illegally, be there to testify, under oath, that he produced a copy of a service agreement for my signature. Should be interesting.
  

  Ecoshield Pest Solutions

  Date: 12/03/2024

  Hi ******,

  Thank you for sharing your concerns. At Ecoshield, we are committed to ensuring that every customers experience is transparent and handled with professionalism. We take any allegations of improper business practices seriously and are dedicated to reviewing such matters thoroughly.

  While we cannot comment on the specifics of your account in this public forum, we want to assure you that all customer agreements are intended to be clearly communicated and fully consented to at the time of service initiation. We understand the importance of addressing your concerns regarding documentation and signatures, and we appreciate the steps youve taken to share your evidence.

  To expedite the resolution of your issue, we recommend contacting our dedicated feedback team at ************************************************* Please provide the details youve referenced so we can investigate your concerns further and ensure they are addressed appropriately.

  Thank you for giving us the opportunity to work toward a resolution.

  Sincerely,
  Customer Feedback Team

• Review fromTammy E

  Date: 11/25/2024

  1 star

  Tammy E

  Date: 11/25/2024

  Had a salesman come to our home and we thought we were signing up for 6 months but it turned out it was for 2 years. When I called to find out why we are receiving bills that is when we were informed of the commitment when I asked to speak to our salesman we were informed he is no longer employed and we are stuck with the two years of service or we have to pay a $300 penalty. Be careful and read your contract line for line because what you think you are signing up for isnt what is sent to you.
  

  Ecoshield Pest Solutions

  Date: 11/26/2024

  Hi *****,

  Thank you for taking the time to share your experience. At Ecoshield Pest Solutions, we strive to ensure that all terms of service are communicated clearly during the signup process and are reflected in the agreement. We understand how important transparency is, and we regret any confusion you may have experienced.

  Our agreements are designed to outline all details, including the length of the service plan and cancellation terms, to ensure there is no misunderstanding. While we cannot comment on specific interactions without more information, we are committed to addressing any concerns you have.

  Wed like the opportunity to work with you to review your account and find a resolution. Please reach out to us at ************************************************* and our team will assist you further. Your feedback is invaluable in helping us improve our processes.
  Thank you for bringing this to our attention.

  
  Sincerely,
  Customer Feedback Team