Reviews

Review Details

• Review fromSonia T

  Date: 08/24/2022

  1 star

  Sonia T

  Date: 08/24/2022

  TERRIBLE. We got a cockroach infestation from their so-called organic products which invited them in terrible customer service and I cant even begin to describe the issues with scheduling and customer service. Canceling was a mess and forget about the huge bug problem they left us with!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Sonia,

  Thank you for sharing your experience. We take your feedback very seriously and are genuinely sorry to hear about the issues you've encountered with our products, customer service, and the challenges with scheduling and cancellation.
  
  To address your concerns regarding the infestation, the effectiveness of our treatments, and the difficulties you faced when attempting to cancel, we strongly encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

   

• Review fromEdward M.

  Date: 08/23/2022

  1 star

  Edward M.

  Date: 08/23/2022

  I would give them zero stars if I could. Charged for a treatment on a day I was outside working all day. Checked my email and had one stating service was done. Now trying to cancel and they want to charge $230 for that. I will pay the difference once they refund my money for services not done.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Edward,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the issues you've encountered regarding unauthorized charges and the challenges with cancellation.
  
  To address your concerns about the billing for services not performed and the cancellation fee, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromBrian Z

  Date: 08/23/2022

  1 star

  Brian Z

  Date: 08/23/2022

  ?Buyer beware !! I had a verbal only contract with EcoShield for one year. The sales rep 'suggested' one year for the price quote. Upon starting the second year (April 2022), EcoShield contacts you via phone, email and text to schedule the next application three days prior to coming out to your home. Their text states to YES to confirm or call to reschedule. While I never confirmed the appt via text, emailed the local EcoShield *********** branch that I want services cancelled (and received no reply) and also texted the sales rep (who conveniently quit or doesn't respond), EcoShield came out UNAUTHORIZED to my home and put down their application. I made an honest attempt in various methods to cancel my service, but EcoShield was unresponsive. While I later did get an official cancellation from EcoShield over the phone, it was after this service application and I was then promptly billed. I disputed the **** with my ********* and they waived the fee in my favor. However, shortly afterwards, EcoShield turned me into their collection agency A.R.M. Solutions, ********* **. I wrote A.R.M. Solutions a letter with all my facts, text and email messages that I never authorized EcoShield to continue service on the date they chose and made multiple attempts to cancel. However, A.R.M Solutions sides with EcoShield and considers the matter unresolved and to pay up. This outfit deserves 0 stars.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Brian,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the difficulties you've encountered with our service, the unauthorized application, and the subsequent billing issues.
  
  To address your concerns regarding the contract, communication attempts for cancellation, and the involvement of a collections agency, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and transparency, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJoe C.

  Date: 08/22/2022

  1 star

  Joe C.

  Date: 08/22/2022

  I had a gentleman come to my house and talk to me about pest control and the services they provide. I was intrigued by the idea of not having to do this myself. So I signed up. Biggest mistake I have made in a very long time. My first inspection went ok, this young lady who looked like she was in high school came and I thought did an ok job, not the 180 dollars worth but ok. My next inspection was from a guy who also looked like he was in high school. Literally was at my house for 5 minutes and didn't even check out. I called and complained and was constantly told about paying 150 dollars to get out of the contract. They must have said that 10 times. This is a little company to avoid. There salesman are knowledgeable but there technicians Don't know c***
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Joe,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the issues you've encountered with our service and the technicians who visited your home.
  
  To address your concerns regarding the quality of service, the lack of thoroughness during inspections, and the challenges with cancellation, we strongly encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMarci T

  Date: 08/21/2022

  1 star

  Marci T

  Date: 08/21/2022

  This is a scam! They told me that I was not committing to anything (which I have on my ring camera). They never sprayed the inside of my house (which is the whole point as who really cares if there are bugs outside?) and then charged me TWO times within a month. Then they charged me an early termination fee of $160. I spent hours on the phone and on emails trying to dispute this to no avail. They agreed to refund just the fee on two separate occasions but they will not actually do it. Do not fall for this scam company. They need to be out of business.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Marci,

  Thank you for sharing your experience. We take your feedback very seriously and are genuinely sorry to hear about the issues you've encountered with our service and billing practices.
  
  To address your concerns regarding the miscommunication about the commitment, the lack of service inside your home, and the difficulties you've faced in disputing charges, we strongly encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPerry L

  Date: 08/19/2022

  1 star

  Perry L

  Date: 08/19/2022

  customer service does not speak English, we hand wrote into my contract that I do not want a contract that's anything other than month to month.they are trying to force me to keep them for 2 years...good times, lawyer up!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Perry,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the challenges you've encountered with customer service and the contract terms.
  
  To address your concerns regarding the language barriers, the contract stipulations, and the pressure to adhere to a longer commitment, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and transparency, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCatherine K

  Date: 08/11/2022

  1 star

  Catherine K

  Date: 08/11/2022

  I know I'm opening myself up to criticism for having fallen for this. Not usually so trusting but they do send incredibly nice and trustworthy seeming representatives, who name-drop your actual neighbors and claim to be employed by other neighbors who I don't know, so they could be made up--but it was a good shtick, especially the no-commitment, no payment accepted now, no cancellation fees, and all the promises. But the first thing the technician had me do when he came was sign a contract that said I would agree to pay $200 if we cancel before all 5 treatments! Oh of course they couch it in the usual sleazy jargon--the madeup discount rate which is literally offered to everyone must be "paid back" but if you tell me I can cancel with no fees, and then you say "well you pay $200 back but we don't call it a fee because X, Y, Z" I don't care how you sell it, that's misleading at best.The tech was there for about an hour, did very little, and didn't seem to have the notes from the initial sales pitch. He was desperate to go, and I had to ask him to do each extra thing that was supposed to be included. We got a few; before I could ask him to do the upstairs, he was out. I can definitely see why they try to make you commit to thousands up front, since it's likely everyone will want to cancel after the first visit. I'm wondering about my options since I balked at the contract and was put in touch with a route manager, who assured me he would write a new contract that minute stating that we didn't have to pay the cancellation "non-fee." (He said he would take the cut himself--probably knowing we wouldn't want to make him do that?) But of course, there's no new contract there, and both men pressured me into signing the original one and taking them at their word.The new one better appear soon or I would like to escalate this. Several folks in the neighborhood have been complaining too.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Catherine,

  Thank you for sharing your detailed experience. We take your feedback very seriously and are genuinely sorry to hear about the misleading information you encountered and the challenges you faced with our service.
  
  To address your concerns about the contract terms, the pressure you felt during the sales process, and the lack of follow-through regarding the new contract, we strongly encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values transparency and customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKathy N

  Date: 08/10/2022

  1 star

  Kathy N

  Date: 08/10/2022

  If I could give no stars, I would. They lied about the services they were providing. They did not come back even though their guarantee stated they would and have given me aconfirmation of cancellation but are trying to **** me for services they did not perform.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the issues you've faced with our service and the confusion regarding your cancellation.
  
  To address your concerns about the misrepresentation of services, the lack of follow-up, and the billing issues, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDenise D

  Date: 08/10/2022

  1 star

  Denise D

  Date: 08/10/2022

  Last night a man from Ecoshield Pest Control came to my home. Our home has a very clear "NO SOLICITORS" sign right at our front door. This man rang the door ****, when we did not answer he opened our screen door and began to bang on it. I was forced to open the door because he would not stop banging and my dog was barking and my husband was trying to sleep after working a 15 hour day. I asked this man if he saw the sign he said yes. I asked him did he read it and he replied "it's in cursive" I asked him if he could read cursive and he replied "yes, but I don't" I informed him I was not interested in whatever he was selling and he proceeded to tell me about my neighbors and began asking me personal questions about my home. I told him I was not interested again and I did not have time to speak to him. He then told me to quiet my dog! I asked him to leave my property and he refused. It got to the point where I had to raise my voice and inform him that I would have to get my husband if he was not understanding me that he needed to leave our property. It was quite frightening that a business would send a man to someone's home and they refused to leave when asked. Clearly they do not train their staff appropriately. I was 2 seconds from calling the law enforcement. Also, our neighborhood is a no soliciting area. Maybe hire people that can read and abide by the rules. I have this all on security camera. I tried to call the business and speak to a manager but they refuse to let you speak to anyone but a call center from out of the state. Again, this was a frightening experience to have someone come to my property and refuse to leave after being asked several times and being told I was not interested in their product.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Denise,

  Thank you for sharing your experience. We take your feedback very seriously and are genuinely sorry to hear about the frightening interaction you had with our representative. 
  
  To address your concerns regarding the behavior of our staff, the disregard for your "no soliciting" sign, and the overall experience you encountered, we encourage you to contact our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that appropriate actions are taken to prevent this from happening in the future.
  
  Ecoshield values respect for our community and customer satisfaction, and we appreciate your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMarc S

  Date: 08/09/2022

  1 star

  Marc S

  Date: 08/09/2022

  Sign a contract, gave me a copy for 1 year. Wanted to discontinue after 1 year. Said that I had more service calls on my contract that were not performed. I said the agreement I signed was for 12 months not service calls. However Ecosheild notified me of a contract that I supposedly signed for service calls, which I never saw, or was never giving a copy. They were going to **** me anyway, even if I stopped the service. So buyer be aware of this practice.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Marc,

  Thank you for sharing your experience. We take your feedback very seriously and are sorry to hear about the confusion surrounding your contract and the service calls.
  
  To address your concerns regarding the terms of the agreement and the unexpected charges, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values transparency and customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team