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Business Profile

Toys

The Original Fly Orb

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** This order was placed in December 8th. I paid $27.99. The company states it takes them 5-7 business days to ship. It has been 10 business days. I requested the order be canceled because it has not yet shipped and therefore will it not arrive on time. I reached out to the company on December 18th requesting a status update and to cancel the order if it has not yet shipped. They replied on December 19th stating they have already processed the order and therefore will not cancel it and provided a **** tracking number. To date the status of the this order is still pre- shipment and **** is waiting for the item. This is not a processed and shipped item as the company states and Id like to cancel the order. They could not fulfill the order in the time frame that was expected based on the information they provided at the time i placed the order. The **** tracking number they provided is: ******************************

    Business Response

    Date: 01/03/2023

    Good Day

    We are The Fly Orbb from theflyorbb.com, the company mentioned in this complaint is theoriginalflyorb.com
    We have received over a thousand complaints from theoriginalflyorb.com customers via our email.
    We are not associated or affiliated.

    Kind Regards

    Customer Answer

    Date: 01/03/2023


    Better Business Bureau:

     

    oh my goodness, this is terrible!  This is the wrong company. They are the fly orb, not the original flying orb whom my complaint is against. Please revoke my complaint

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     


  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from anyone at The Original Fly Orb and have sent two emails (December 20, 2022, 4:30 p.m. and today); one through the contact area on the website (************************************************************************) and the second at the email address ********************** I have never received a confirmation about receiving my emails or the invoice confirmation for payment of two orbs; however, the company has had no problem debiting my checking account the amount of $55.98 on December 11, 2022, THEORIGINALFLYORB, THEORIGINALFLYFLAZUS. I expect a call, email status or my money returned.Respectfully submitted,*************************** Cc: Better Business Bureau

    Business Response

    Date: 01/03/2023

    Good Day

     

    We are from theflyorbb.com the company the customer is complaining about is *****************************

    We are not associated or affiliated with them.

     

    Kind Regards

    Customer Answer

    Date: 01/03/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     Will you 

    Bbb be communicating to the other business in the email or investigating them?


  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order, online via their website, for one of their flying orb toys on 12/04/22. I paid $27.99 via debit card, which was promptly charged to my bank account. (Their website was promising free 2-day delivery and still has that posted as of today, 12/21.)On 12/09/22 I received an email saying the item was on the way, and a tracking number. The next morning, 12/10/22 the tracking info stated that ***** was notified to expect the package" which means a label was printed but **** was not yet in possession of the package.. No further tracking updates have been posted in the last 12 days. There is no phone number listed on their website. I contacted them through the Email listed for their customer service and also messaged them on ******** messenger and through a messaging tool on their website...all during the past week...NO response. I did note that several ads/posts made by the company on their own ******** page have numbers indicating that people have commented, but none of the actual comments are viewable, as they've all been removed.This was supposed to be a Christmas gift for my grandchild. Order number: #***** Tracking number:420191549300110944101755150420 Note: there are several companies with similar names making virtually the same toy. The one I ordered from is The Original Fly Orb!

    Business Response

    Date: 01/03/2023

    Good Day

    We are The Fly Orbb from theflyorbb.com, the company mentioned in this complaint is theoriginalflyorb.com
    We have received over a thousand complaints from theoriginalflyorb.com customers via our email.
    We are not associated or affiliated.

    Kind Regards

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 12/7/22. Never received item. Tried to contact via email with no response.

    Business Response

    Date: 01/03/2023

    Good Day

    We are The Fly Orbb from theflyorbb.com, the company mentioned in this complaint is theoriginalflyorb.com
    We have received over a thousand complaints from theoriginalflyorb.com customers via our email.
    We are not associated or affiliated.

    Kind Regards

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/5/22 received a tracking number and shows a label was made but was never shipped tried by email to contact them with no response order number ****************************************************************************************** time.

    Business Response

    Date: 01/03/2023

    Good Day

    We are The Fly Orbb from theflyorbb.com, the company mentioned in this complaint is theoriginalflyorb.com
    We have received over a thousand complaints from theoriginalflyorb.com customers via our email.
    We are not associated or affiliated.

    Kind Regards

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 flying orb ***** on December 2 2022. They were Christmas gifts. The company advertised that they ship in 2 days. I never received the ***** or a confirmation email or order number. The money was taken from my account right away. I have emailed the company 4 times with no response at all. There is no phone number to call or a complete address. The website only says ******* *******. I looked at the reviews on Trust pilot and was shocked at the number of people who have had the extra experience that I have had. The reviews on the company website have to be fake because they are all excellent. I am going to have to get alternate Christmas presents to replace the *****. That company took $55.00 from my account and will not respond to my emails. They claim the will be back in touch in 24 hours. 4 emails later and several days, I have heard nothing. Please help me get my money refunded and get the word out to people to stay away from this company. They should be put out of business. Thank you *****************.

    Business Response

    Date: 01/03/2023

    Good Day,

    As can be seen via the **** tracking number below, the customer's order has been delivered to their shipping address:
    **** tracking number: 9400111206029852562898

    Kind Regards

  • Initial Complaint

    Date:12/19/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction was made Dec 13, 2022, to purchase one red orb. I paid $27.99. I received a confirmation of payment then zero updates after payment. The company can only be reached via email. The site states 80% of their orders delivered 2-4 days from purchase. I have emailed twice to attempt some communication with no reply in 24 hours. I understand that this complaint is made without ample time given to the company; however, after further digging there are 100s of reviews stating that the company has yet to deliver their product months from purchase. I am hoping to shed light on this company before more succumb to a potential scam. All I want is a refund of $27.99 but the company will not respond to my inquiries.

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 20, 2022, I placed an order for (2) orbs and paid an additional fee for priority mail so that I could receive the order before Thanksgiving day. I received an email on November 21 that the order had shipped. I received the order after Thanksgiving.I received another email on December 2, 2022, that the order was out for delivery, and the package had been delivered.Since I didn't receive the products before Thanksgiving, I contacted the company requesting a return authorization to return the products and get a refund. The company has a 30-day return policy. I have sent multiple emails to the company requesting the return authorization for a refund, and I am still waiting to receive a response from the company.

The Original Fly Orb is NOT a BBB Accredited Business.

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