We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Racing Equipment

Vivid Racing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Racing Equipment.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 188 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a mini nrg seat. Said it was in stock. Still says its in stock today. Ordered this seat a year ago. They kept pushing out the ship date. Saying its custom order. I have the emails attached.

    Business Response

    Date: 06/25/2025

    This item is not listed as in stock. The item is available to purchase, but will be back ordered. I did not find a cancel request from this customer, but I have requested the order cancelled for refund. 

  • Initial Complaint

    Date:06/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased VTT Billet Transfer Case Bushing Inserts Version B *** | Rolls-***** ********* from Vivid Racing on June 3rd 2025 I believe after confirming with their team that it was compatible with my vehicle. Based on their confirmation, I scheduled an installation through a local shop, Rennen Imports, which I coordinated and paid for independently.When Rennen began the install, they discovered the part was not compatible, despite what Vivid Racing claimed. As a result, the install could not be completed, and I was still charged $181.13 in labor for the time spent attempting the installation.I reached out to Vivid Racing, explained the issue, and requested reimbursement of the labor costs, as the expense was a direct result of their inaccurate product information. However, they refused to take responsibility due to their terms and ************* filing this complaint to request a full reimbursement of the $181.13 as I should not be financially penalized due to their product misrepresentation and requesting that the correct part be remailed to me (Version A) at no additional cost. I have all relevant documentation including the part details, installation attempt, and proof of labor charges.

    Business Response

    Date: 06/24/2025

    The item in question is confirmed to fit the *** M8 (chassis code G15). The fitment was confirmed on the manufacturer site. I have provided a link to the manufacture site here: *************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

    Any cost associated with installation will not be covered. The order was also placed online, so if there was a question with fitment, the customer should have placed the order with one of our performance specialists. 

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to inquire about availability of a product listed on their website. They told me that the product is available but that they are now charging more for it because of tariffs. However, they have not updated the pricing on their website. They said that they are "in the process" of updating the pricing, but that if I were to place an order online they would call me to notify me of the increased price and then ask if I want to move forward. I explained that this would be like going to a grocery store to buy milk with a price tag of $5/gal, then get to the checkout counter and them telling me it was $7. Essentially it's false advertising.web URL: ********************************************************************************************************************************************************************

    Business Response

    Date: 06/17/2025

    This person does not have an open or previous order with our company. 

    Customer Answer

    Date: 06/17/2025

    That does not make sense whether I am an existing customer. I am in the market for a product they sell, and they are engaging in false advertising.

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from their website. The product came damaged and missing pieces. When I reached out to them about getting some type of refund or partial refund they said they only refund $150 on a $1200 item. I asked to speak to manufacturer themselves, and the company refuses to give me any information so I can reach out to the manufacture even though I had to go out of pocket for this item to get missing parts and try to fix otherwise broken parts. They want me to return it, but it took almost 5 hours to put together, Im just looking for a better solution or to speak to manufacturer

    Business Response

    Date: 06/10/2025

    Our team usually facilities warranties for customers. We cannot provide business to business specific information for this order, but the customer is free to reach out to the vendor via their site: Go Rhino Warranty Policy & Registration | RealTruck. 

  • Initial Complaint

    Date:05/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item no amp controller extreme .was listed as in stock a few ************ week i get notice of order, will notify when it ships . A month plus goes by no notice. Contact them again . They are sorry will ck on it . Again never heard from them again . So next time i call them . Sorry will ck on it sorry there warehouse closed Friday forb weekend will let me know Monday . Again no contact Monday .call Tuesday . They say waiting for warehouse to ship to them . I said you said you had in stock . No answer except we will send a ship date . ******* is the order number placed on Jan 30 2025.

    Business Response

    Date: 05/21/2025

    The item that was on order is on an extended back order due to short supply and high demand. Since the customer is frustrated with the wait, we have cancelled the order and will have the order refunded. 

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/5/2025 Order #******. No email or receipt confirming purchase but have been charged for item. No tracking information provided. Have not received part or been given information as to when it will be delivered. Desired resolution is to recieve the part or be given a refund ASAP.

    Business Response

    Date: 04/23/2025

    We have cancelled this customer's order. The refund should reflect back into their account in 3-5 business days. 

    Customer Answer

    Date: 04/24/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *****

     

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Buyers, Beware of this company. My husband ordered a side step motor from this company on a Sunday, I called them on Monday morning cancelling this product and they still sent it. It cost $145., I was explaining my situation for an entire week to returns and Manager and telling them to listen to the recorded calls that I in fact cancelled this order the following day. Only to find out that they are only crediting $119 back to my account plus I have to spend money shipping this part back. This is ridiculous!!!! They are not helpful and are not looking into the consumers best interest!

    Business Response

    Date: 04/10/2025

    Our team did attempt to cancel this order with our supplier, however the order has already shipped. Only the initial shipping cost ($16.54) will be deducted from the customer's refund. We didn't charge normal restocking fees. 

  • Initial Complaint

    Date:03/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a part from the company and recieved an email stating itd take 15 weeks to build the part so i proceed with a refund. so far no email back and it has almost been a week. there is no way to contact customer service from their website and they have an invalid email set up as a contact on their website. already disputed the charge with my bank so ill see where they go from there but this company is so unprofessional for doing stuff like this.

    Business Response

    Date: 04/04/2025

    We have cancelled this order and will process a refund. 

  • Initial Complaint

    Date:03/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a small reseller of auto parts and use Vivid Racing as a supplier for my customers, mostly through word-of-mouth and at track day events. On February 18, 2025 I ordered two sets of brake pads specific for a Porsche Cayman S with ceramic brakes that requires a very specific type of pad. The pad in question is made by Pagid, and the model is type RSC1. Brake pads come in various shapes to accommodate the caliper on the vehicle, and I ordered the appropriate shape - 4908 - for the application. The order invoice and the shipping notifications denote the proper quantity and part numbers as ordered.I reached out to Vivid and received a tracking update on March 10, 2025. The package arrived on March 12, 2025, but upon inspection the pads were of the wrong shape/size (4906 instead of 4908) and there was only one set of pads. The invoice and prior tracking information clearly denotes that I did order two sets. I immediately contacted support to let them know of the ******** March 18, **************************************************** resolution. I began reaching out through several channels - email, customer service, social media, etc. - in an attempt to get someone to respond. I was finally able to get a response and customer service asked that I send photos of the product I received. I sent photos of the product I received as well as ones demonstrating what the proper product should look like.On March 19, 2025 customer service responded with a link to their return form. I immediately filled out the form and customer service responded with their final email that they "reached out to the manufacturer and once we have an update we will let you know". It has now been 10 days since any update and have received no response to emails.This process has taken far too long and I have lost a customer as a result of this delay. I simply wish to return the wrong parts at this point and get a refund for the original order amount.

    Business Response

    Date: 04/04/2025

    Customer was provided with return information and a return shipping label for this error. 

  • Initial Complaint

    Date:03/14/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/4/25 I bought an Active Autowerkes exhaust system for my car for $2,340. The system arrived damaged, with incorrect hardware, and no instructions. I had to buy hardware, a pipe expanding tool to straighten pipes, and I inquired daily for a resolution. On 3/13/25 they finally emailed me back with a pdf of the missing instructions. No other help or remedies were provided. I still have a fitment issue and will be taking it to a custom exhaust shop to have a new pipe made. I believe they owe me a 50% refund as that is how much of the kit worked and arrived in new condition.

    Business Response

    Date: 03/19/2025

    We understand your frustration regarding the issues you encountered, including the damaged components, missing hardware, lack of instructions, and fitment problems.

    Our records and review of the provided information indicate that the exhaust system had been modified. Modifications to products, unfortunately, void the warranty coverage.

    As stated in Active Autowerke's warranty policy, which can be found here: *********************************************************************, any alterations or modifications to products will render the warranty null and void.

    We acknowledge the issues you experienced with missing hardware. As a gesture of goodwill, we offered a partial credit to address the missing hardware issue. We understand that this offer was not accepted.

    We also understand the frustration caused by the delayed instructions and the subsequent fitment issues. However, due to the documented modifications made to the exhaust system, we are unable to provide a full or partial refund as requested.

    While we sympathize with your situation, we must adhere to our warranty policy regarding modified products. We regret that we cannot offer a resolution that meets your expectations in this instance.

    Customer Answer

    Date: 03/19/2025

    I do not accept this response. Could Vivid provide me with proof where I modified the exhaust? They offered to reimburse for $17 of bolts and spacers I had to purchase in order to lower a brace for clearance. They did not offer to send me new clamps and the correct hardware. I paid $2300 for brand new exhaust and received anything but. ***, the owner of Vivid ********************************* didnt even have the respect to respond to my email. They only blocked me on social media to prevent my negative reviews. There are 1000s of negative reviews other places that he cant block. Maybe I should contact the attorney general next? All I requested was to make the deal right. Give me what I paid for. The value I received is not the value I paid for. 

Vivid Racing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.