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Business Profile

Car Racing Equipment

Vivid Racing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Racing Equipment.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 188 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They havent refunded my order or canceled it like I asked

    Business Response

    Date: 02/04/2025

    Hello, this order is pending refund. When we attempted the refund, the transaction was declined. We have requested additional information for this. 

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some parts on October 26th and only received 2 parts out of the six I ordered. I called Vivid racing to get an update on my order just to be told that my package was shipped to *********** instead of ********. Vivid racing said they opened a claim with **** but now its been 2 weeks and still havent received my parts or even received a refund for my parts. No one know where th parts are and vivid racing isnt trying to refund my money or even issue me new parts until the case is resolved with ****. Unfortunately now this is affecting my money because I have missed work since I dont have a car to drive because Im waiting on the parts.

    Business Response

    Date: 11/14/2024

    Thank you for your patience, and I truly apologize for the inconvenience this situation has caused. We completely understand how frustrating this is, especially given the impact on your schedule.

    We have an active claim open with **** regarding the shipment error, and unfortunately, we are unable to issue a replacement until that claim is resolved. **** claims can take up to 10 business days to process, and after looking into the current status, I can confirm it is still in progress. Once the claim is paid out, we will promptly send a replacement or process a refund, whichever you prefer.

    I understand how critical it is for you to receive your parts, and we are pushing to resolve this as quickly as possible. Please let me know if theres anything else I can assist you with in the meantime.

  • Initial Complaint

    Date:09/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a set of fog lights for my car on 8-27-24. I enquired about them on 9-11-24 & was told they would soon be shipped. Yesterday after I discovered they had no idea when the lights would be shipped, I requested a refund. I requested a refund today & they refused. They clearly are taking money & giving me nothing.

    Business Response

    Date: 09/25/2024

    This order have been cancelled and refunded back to the customer. 

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for my Dart pro heads and gasket on August 20 2024.I received gasket shortly after questioned Fed ex about the heads as I was not told they wouldn't be included in the order. I called Vivid thee guy was rude when looking up my order and asked what Fed ex did to my order. Called back and it hadn't been shipped. Given an estimate of 9/4/2024 in email.Called today 9/9/2024 after not hearing back lady told me they would be shipped today I asked her for an email confirming what she said she said it was sent. Waited an hour called back.Talked to a guy named **** he said he would contact me today for an update. Once I told him the previous woman said it would be shipped today he started acting as if he couldn't hear me until I threatened with a lawyer and to contact Better Business Bureau. He state he had no record of previous conversation with the lady I talked to today and said I will be contacted when they have a shipping #. I have been told I would be updated before with no luck and at this point I don't have confidence they are doing honest business. I will be pursuing contact with a lawyer for further action if I cannot get my heads soon.

    Business Response

    Date: 09/12/2024

    This order was fulfilled and shipped to the customer. We are now working on a return for the item. 

  • Initial Complaint

    Date:09/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order place for Titanium Exhaust from Boost Logic Titanium Exhaust Non-Valved ************** MKV Supra *********. Item listed for $500, made the purchase with shipping came out to be $668 dollars. A day later got a call saying they cannot sell it for the listing price (as original price is $3999) and cancelled my order and offer to sell one of their in house made exhaust for discount. I feel like that is not fair at all and they should have honored their listing price

    Business Response

    Date: 09/09/2024

    Customer's order was cancelled and refunded due to a typographical order. Per our listed terms and conditions, in the event an item is listed at an incorrect price or with incorrect information on our website due to typographical error or an error in pricing or product information received from our suppliers, Vivid Racing shall have the right to refuse or cancel any orders placed for such items listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed or we have received payment. In such a case, If you have already paid and your order must be canceled, we will issue a refund to you via your original method of payment as defined herein.

    If you would like to review these terms and conditions, please follow the link below.

    ********************************************************************

  • Initial Complaint

    Date:07/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The order was placed on 7/10/2024. It was for a Woodcraft 35mm riser part. I paid $103.06. the package was lost. The delivery confirmation showed a random door that wasn't mine or that I could find in my neighborhood. ****** the shipper has told me that they cannot recover it. I've asked for a refund repeatedly. Based on their customer service, I do not want a replacement. I just want my money back.

    Business Response

    Date: 07/23/2024

    The customer service team has confirmed the shipment for the customer's order was unfortunately shipped to the wrong address due to a typo. Item shipped to ********** instead of ***********. We will provide a full refund for the order as the customer has requested. 

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase exhaust form Vivid Racing which I know regret. They have false advertised and charged me for two day shipping on 7/16 they put my order in and said I would receive my purchase on Friday. I didn't receive the package on Friday or get a tracking # as I was told so I called to see what the issue is. I was told they lost power for two days. Not my issue, though I paid for two day shipping while they were out of power unable to do so...so they gave me a discount. I was told they would call me back to resolve issue and update me about my purchase.. They email me and don't call me back. So I reach out to them again, because I could have purchased it elsewhere and actually had it shipped to my house on the date I paid for it to be shipped to my house on. Guess 1,300.00 order isn't important. So I call and talk with Ray Ramirez who said he would call the manufacturer to see if he could have it expedited and sent to me overnight and have it Saturday. Which he Ray Ramirez confirmed. So my issue is I pay for this 2 day shipping for $85.90 and it's day 7 and the product I purchased and was told it was going to ship in three days, then one day, still has not arrived. They aren't willing to pay me back for my two day shipping, and I didn't receive it in two days or even two businesses days. So I would like you to contact Vivid Racing about a refund on my shipping.
    Thanks for your time and consideration

    Business Response

    Date: 07/23/2024

    Hello, we have reviewed the customer complaint. The customer placed an order that did encounter a delay. A discount was provided to the customer on July 22nd for $98.50 for the inconvenience he encountered due to the delay. The order shipped via FedEx 2Day as originally requested and delivered within two days. I have attached a copy of the customer's invoice showing the order was partially refunded and I also attached tracking information showing the order was shipped via FedEx 2Day. Overnight shipping was not promised to the customer as the item was already with FedEx at the time management spoke to him. We will not provide any further discount for the order. 

  • Initial Complaint

    Date:07/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an exhaust from their company website on June 3, including 2 day shipping. Spent over 900 dollars. I was given an expected day of two weeks and then was told June 28th. After the 28th, I was was told that *** would be sending me my package shortly. However, *** still says they have not received my package, I emailed and called Vivid Racing several times. They never answered my phone calls and all their emails did not answer my questions. They did answer what happened to the package or how to get a refund. They took my money for the product the second I bought it but did not explain why the product never arrived and did not help. Their service was terrible,

    Business Response

    Date: 07/09/2024

    Hello, we have requested this order cancelled and once confirmed, we will have it refunded. The item on the order referenced above, *******, was on a back order with a expected shipping this week. 

    Customer Answer

    Date: 07/10/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************************

     

  • Initial Complaint

    Date:06/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was May 29th to Vivid Racing. Order# *******. I paid $228.33. They kept saying they were waiting for a shipping number. Which they never sent. I called to cancel my order on June 18th. They still haven't refunded my money. All I want is my money to be returned back to me.

    Business Response

    Date: 07/09/2024

    I have reviewed the order referenced above and it was cancelled and refunded 07/01/24 via PayPal. Transaction ID# *****************

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a hood from them on April 11 2024 for $1379.16 and was *** it will have to be fabricated I had no problem with that communication has been slim I was initially told it was estimated to ship on 31 of May I verified this multiple time with them and know I am being told estimated to ship by June 28 2024 when I ask all they do is send me the same email stating Hello ******,Thank you for reaching out in regard to your order with us. Your order has been processed and it is estimated to ship by June 28, 2024. We apologize if it will take longer than you expected for your order to ship. Our manufacturer is currently experiencing some production and delivery delays due to lack of manpower. The tracking number will be provided once your order is already shipped. Once we get the tracking information, we will be glad to email you right away. Please give us a call if you need anything between now and when you hear back from us. Thank you and have a wonderful day! I don't know what to believe anymore I want more information on this order like has it even been made yet if I new this is what was going to happen I would of never ordered

    Business Response

    Date: 06/05/2024

    Thank you for contacting Vivid Racing regarding your custom hood order. We sincerely apologize for the communication gaps and extended lead time you've encountered. We understand the frustration of waiting longer than anticipated. This is a build per order item and the manufacturer encountered production delays. If you are no longer able to wait for the order, you have the option to cancel this order for a full refund. I reviewed all service tickets in our system, and I don't see any cancel requests from you. Please let us know how you would like to proceed. 

    Customer Answer

    Date: 06/05/2024

    I want to know if you are going to extend my ship Date again or if you can verify with the company making my part if it is even being made yet 

    Business Response

    Date: 06/10/2024

    VIS Racing let us know the order is estimated to ship July 9th. If you are not able to wait for the item to ship, we do still have the option to cancel the order. 

    Customer Answer

    Date: 06/17/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************

     

Vivid Racing is NOT a BBB Accredited Business.

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