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Business Profile

Wheels

Extreme Wheels Tires & Rim Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheels.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is untrue as I have received NO confirmation of this happening other than being told verbally over the phone by someone who has no idea what theyre talking about. I need a written email confirmation of my refund with an estimation on when I will receive it. Otherwise it will be blatantly obvious that I got scammed like the countless other people on here. I want my money back. Everytime I file a dispute with Affirm you lie to them as well, and I cant even get my money back from them. I have no product and my money is not here. 

    Business Response

    Date: 10/17/2024

    This order has already been sent over to refunds. 

    Thank you

    Business Response

    Date: 10/17/2024

    Hi there,

    Unfortunately thats all we can see here. If you'd like to call our office or respond to the refunds department directly feel free to reach out. 

    Let me know if there's anything else I can help with 

    Thank you

    Customer Answer

    Date: 10/18/2024

    Ive called more times than I can count and Ive been told you people cant help me. Ive asked to speak to someone else multiple times and Ive been told the person on the phone is the only one in the office, and Ive been told that theres no way to get in contact with this alleged refund department. How do you even do refunds if you cant even get in touch with the refund department? Why do you keep arguing with Affirm against me? You have my money and no product, theres no legitimate valid reason that this should be happening, unless of course its thievery and scamming. Just give me my money back and stop giving me the run around. 

  • Initial Complaint

    Date:10/12/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have them provide proof of delivery from Parcel carrier. I never received anything, I like to see what proof they provide so I can further investigate. 

    Business Response

    Date: 10/12/2024

    Tracking was provided and given to customer. Product was delivered to customers address. 

    Business Response

    Date: 10/13/2024

    Hi *****,

    feel free to email our team and we can send over the same thing we sent the last 3 times you requested it. Everything shows delivered to the address you requested. 

    thank you

    Customer Answer

    Date: 10/16/2024

    They are scam artist! Have them Provide you proof Delivery from Pacel Carrier With tracking number and POD. They wont, I tried reaching out with Email, they never respond and I have been trying to get my Refund since 7/724.

    Business Response

    Date: 12/04/2024

    All items were shipped to customer. Customer has been provided tracking. Please give us a call if you have any questions. 

    Thank you 

  • Initial Complaint

    Date:09/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I have proof from the delivery company they went through that they only received 2 tires from extreme wheels and they only delivered 2 

    also I have a email showing I only placed a order of 4 tires not 8 but they charged me and took my money for 8 tires 

    Business Response

    Date: 09/25/2024

    Customer ordered 8 **********************. All 8 were shipped and given proof of delivery. 

    Business Response

    Date: 09/26/2024

    Hi ******** *****,

    Unfortunately you did place to separate orders on your own. Both orders were shipped as 2 packages of 8 tires. At this time there is nothing else we can do. 

    If you would like to call our office to discuss we can go over everything for you. 

    Thank you

    Customer Answer

    Date: 10/02/2024

    heres the delivery proof I only received 2 of the 8 tires 

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 2nd I purchased a single rim for $360 from their website and they showed they had the rim in stock.After waiting two months. August 7th I called to cancel the order as I couldn't wait anymore. On august 15th they only refunded 252 dollars. After I called and emailed they informed me that it was a custom order and the company kept 103 dollar since I cancelled.Issue:- I was never told when I ordered the rim that it was a custom order - I waited two months and never got my rim and checked on it regularly and was told another week or call back in about few weeks. - even when I cancelled they didn't tell me it's a custom order and I would be charged a 30%. I am looking to get my 103 dollars back since they never told me this was a custom order and I waited 2 months before cancelling.

  • Initial Complaint

    Date:07/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction February 6th 2024. Online purchase through their website. Order number ******* Purchase a set of level 8 wheels with black lug kit. Purchase price was $817.60. At first I only received a confirmation of order. A month later I contacted them via emailno response so I called. When I spoke to customer service they tell me its a special order (not mentioned anywhere on website) and that they would contact vendor and get a estimated date. Email proceeds to explain that there is no stock and no estimated date available. I emailed back that we could try something else an go from there. We went back and forth via email on other products, none that I liked, and none that I did like were available. After all that back and forth I decided that I would cancel the order because there was no end in sight of a solution. Then Im told there is a 30% fee for cancellation orders and that they were waiting on approval of the refund. Of course the fee ****** me off and I was not nice about that and they just insisted that it was standard procedure and we are waiting on approval for refund. Here we are 6 months from order. No product, no refund and they will not take my calls or reply to emails asking for a update on the refund.

    Business Response

    Date: 07/30/2024

    Product was shipped to customer. Customer also received partial refund. 

  • Initial Complaint

    Date:07/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON July 19th I ordered a set of tires fromExtreme wheels in *******. ON July 23rd I received an email stating that the tires I ordered are a special order and a delivery date could not be confirmed.I was asked if I wanted a refund. There is no wording in the advertisement or in the order stating that this order is a special order with an unspecified wait time. I asked for a refund and was then charged 30% cancellation fee. I look at the BBB and find multiple complaints detailing the same and similar handling of orders. Called the business and "******" told me the complaints are only handled by email and the owners cannot speak to me as they are overseas.

    Business Response

    Date: 07/24/2024

    Customer has been refunded. 

    Thank you

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 8 2024 I bought one wheel from this company because the website said they had it in stock and I called that day to double check and see if that information was correct. The person that I spoke to told me that Extreme Wheels does have it and it will be shipped out 2 weeks went by someone at your company told me that the wheel that I bought from you will be shipped to me in 3 weeks after I paid for it and then I called back after the 3 weeks someone else told me that your company never had it in stock so he put in a refund on the wheel and I never received a return receipt for that. I been waiting for 4 months now and still no response from your company.

    Business Response

    Date: 06/26/2024

    Item was already refunded 

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OK, it been submitted. When will I get my money?

    Business Response

    Date: 06/03/2024

    This order was submitted for a refund. Thank you 

    Business Response

    Date: 06/03/2024

    Please follow up with our refunds department for any further questions. 

    Thank you

Extreme Wheels Tires & Rim Shop is NOT a BBB Accredited Business.

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