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Business Profile

Wheels

Extreme Wheels Tires & Rim Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheels.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom steering wheel from this company on 3/14/2024 and didnt receive it until about early June and since receiving the product it doesnt work, my car has been in there shop numerous times and finally decided to tell them if they cant get it to work I need to return the item. The owner/manager refuses to talk to me and doesnt want to resolve the situation. Very poor customer service and bad business

    Business Response

    Date: 10/21/2024

    Hi ******,

    We have made you aware multiple times all we can do is continue to reach out to ****** to warranty out the part you ordered as they would not approve a refund. Please let me know if there's anything else we can do.

    Thank you

    Customer Answer

    Date: 10/21/2024

    this business has done a very poor job on communicating and especially with repeat customers. I shouldnt have to wait for the manufacturer to get a refund. I purchased the part through extreme wheels and its solely there job to get a resolution and they arent even trying or to make things right. Owner needs to quit hiding behind his employees and deal with the issue at hand 

    Business Response

    Date: 10/22/2024

    Hi ******,

    As stated before vicrez is not willing to accept the part back. We went way above and beyond to help you out with your wheel. Unfortunately there is nothing else that can be done.

    Thank you

    Customer Answer

    Date: 10/23/2024

    be advised I will now be getting a lawyer and contact the media to expose you as a manager/owner. Always hiding when I came in to discuss the issue.  You pushed the issue to where its at. I didnt order from vicrez I ordered directly with your business 

  • Initial Complaint

    Date:10/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of rims though ****** from this company. At the time of purchase the website did not advise that the item was out of stock. I did however receive an email after ordering telling me the item was out of stock and they can either refund me or I can look at the inventory to see if there is another set I like OR I can just wait. I said I would wait. I emailed and called throughout the process and I finally gave up at the end of May and requested a cancellation and refund. It is now October 17th and I have no rims or a cancelled purchase. I made a few payments towards the balance via affirm and now that account has since been charged off because they have yet to receive the cancellation confirmation and funds from this merchant. I have plenty of emails with no responses after cancellation request or answers as to the status of my order and or why its taking so long to cancel! I am livid! This is unfair and unprofessional. I called, I emailed and was told the payments team is responsible but yet nobody from that team has the curtesy to email me back or give me a phone call about my cancellation! Ive never had such a bad experience before in my life, Its ruined my credit and I am not happy! This should have never happened. This company lacks the characteristics of good customer service and responsibility. Never again will I try to order from here. I want this issue resolved IMMEDIATELY!

    Business Response

    Date: 10/17/2024

    Unfortunately you would need to reach out to our office. I don't see your order with us anywhere. 

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a tire from Extreme Wheels on July 21, 2024 for $205.79. As soon as I placed the order, I was told it was on backorder. I was never given an estimated arrival date. I paid for this purchase through ******. Im writing this on October 16th, 2024. I have called the business over 50 times in these past months, and emailed just as much. I have contacted them on Instagram and ********, where I was blocked. On the phone, I was told that their refunds are handled through a third party and it takes a while to process, but I have been told this same story since July. I have no tire, and the Affirm loan is now paid off.

    Business Response

    Date: 10/17/2024

    This order has already been sent over to refunds. 

    Thank you

    Customer Answer

    Date: 10/17/2024

    This is untrue as I have received NO confirmation of this happening other than being told verbally over the phone by someone who has no idea what theyre talking about. I need a written email confirmation of my refund with an estimation on when I will receive it. Otherwise it will be blatantly obvious that I got scammed like the countless other people on here. I want my money back. Everytime I file a dispute with Affirm you lie to them as well, and I cant even get my money back from them. I have no product and my money is not here. 

    Business Response

    Date: 10/17/2024

    Hi there,

    Unfortunately thats all we can see here. If you'd like to call our office or respond to the refunds department directly feel free to reach out. 

    Let me know if there's anything else I can help with 

    Thank you

    Customer Answer

    Date: 10/18/2024

    Ive called more times than I can count and Ive been told you people cant help me. Ive asked to speak to someone else multiple times and Ive been told the person on the phone is the only one in the office, and Ive been told that theres no way to get in contact with this alleged refund department. How do you even do refunds if you cant even get in touch with the refund department? Why do you keep arguing with Affirm against me? You have my money and no product, theres no legitimate valid reason that this should be happening, unless of course its thievery and scamming. Just give me my money back and stop giving me the run around. 

  • Initial Complaint

    Date:10/12/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Date April 6, 2023 HKS Bride Seats (pair) (Product)I have patently waited for these seats, and I kept in touch with the merchant about the **** after over 1 year, I asked for my refund since I never received my (car Seats) I have Asked for a full Refund since 7/2/24 with no Prevail. They keep giving me the round around about My Refund being processed, and stop Returning emails, Also very long hold time when I call the business.

    Business Response

    Date: 10/12/2024

    Tracking was provided and given to customer. Product was delivered to customers address. 

    Customer Answer

    Date: 10/13/2024

    Have them provide proof of delivery from Parcel carrier. I never received anything, I like to see what proof they provide so I can further investigate. 

    Business Response

    Date: 10/13/2024

    Hi *****,

    feel free to email our team and we can send over the same thing we sent the last 3 times you requested it. Everything shows delivered to the address you requested. 

    thank you

    Customer Answer

    Date: 10/16/2024

    They are scam artist! Have them Provide you proof Delivery from Pacel Carrier With tracking number and POD. They wont, I tried reaching out with Email, they never respond and I have been trying to get my Refund since 7/724.

    Business Response

    Date: 12/04/2024

    All items were shipped to customer. Customer has been provided tracking. Please give us a call if you have any questions. 

    Thank you 

  • Initial Complaint

    Date:09/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 4 tires Only received 2 they charged me for 8 tires I been trying to get this resolved for 2 months They keep ignoring my phone calls

    Business Response

    Date: 09/25/2024

    Customer ordered 8 **********************. All 8 were shipped and given proof of delivery. 

    Customer Answer

    Date: 09/26/2024

    I have proof from the delivery company they went through that they only received 2 tires from extreme wheels and they only delivered 2 

    also I have a email showing I only placed a order of 4 tires not 8 but they charged me and took my money for 8 tires 

    Business Response

    Date: 09/26/2024

    Hi ******** *****,

    Unfortunately you did place to separate orders on your own. Both orders were shipped as 2 packages of 8 tires. At this time there is nothing else we can do. 

    If you would like to call our office to discuss we can go over everything for you. 

    Thank you

    Customer Answer

    Date: 10/02/2024

    heres the delivery proof I only received 2 of the 8 tires 

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 2nd I purchased a single rim for $360 from their website and they showed they had the rim in stock.After waiting two months. August 7th I called to cancel the order as I couldn't wait anymore. On august 15th they only refunded 252 dollars. After I called and emailed they informed me that it was a custom order and the company kept 103 dollar since I cancelled.Issue:- I was never told when I ordered the rim that it was a custom order - I waited two months and never got my rim and checked on it regularly and was told another week or call back in about few weeks. - even when I cancelled they didn't tell me it's a custom order and I would be charged a 30%. I am looking to get my 103 dollars back since they never told me this was a custom order and I waited 2 months before cancelling.

  • Initial Complaint

    Date:07/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction February 6th 2024. Online purchase through their website. Order number ******* Purchase a set of level 8 wheels with black lug kit. Purchase price was $817.60. At first I only received a confirmation of order. A month later I contacted them via emailno response so I called. When I spoke to customer service they tell me its a special order (not mentioned anywhere on website) and that they would contact vendor and get a estimated date. Email proceeds to explain that there is no stock and no estimated date available. I emailed back that we could try something else an go from there. We went back and forth via email on other products, none that I liked, and none that I did like were available. After all that back and forth I decided that I would cancel the order because there was no end in sight of a solution. Then Im told there is a 30% fee for cancellation orders and that they were waiting on approval of the refund. Of course the fee ****** me off and I was not nice about that and they just insisted that it was standard procedure and we are waiting on approval for refund. Here we are 6 months from order. No product, no refund and they will not take my calls or reply to emails asking for a update on the refund.

    Business Response

    Date: 07/30/2024

    Product was shipped to customer. Customer also received partial refund. 

  • Initial Complaint

    Date:07/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON July 19th I ordered a set of tires fromExtreme wheels in *******. ON July 23rd I received an email stating that the tires I ordered are a special order and a delivery date could not be confirmed.I was asked if I wanted a refund. There is no wording in the advertisement or in the order stating that this order is a special order with an unspecified wait time. I asked for a refund and was then charged 30% cancellation fee. I look at the BBB and find multiple complaints detailing the same and similar handling of orders. Called the business and "******" told me the complaints are only handled by email and the owners cannot speak to me as they are overseas.

    Business Response

    Date: 07/24/2024

    Customer has been refunded. 

    Thank you

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 8 2024 I bought one wheel from this company because the website said they had it in stock and I called that day to double check and see if that information was correct. The person that I spoke to told me that Extreme Wheels does have it and it will be shipped out 2 weeks went by someone at your company told me that the wheel that I bought from you will be shipped to me in 3 weeks after I paid for it and then I called back after the 3 weeks someone else told me that your company never had it in stock so he put in a refund on the wheel and I never received a return receipt for that. I been waiting for 4 months now and still no response from your company.

    Business Response

    Date: 06/26/2024

    Item was already refunded 

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from Exteme Wheels on January 6, 2024 for a pair of XD wheels. Extreme Wheels stated it would be a delay in the order as they have to get the wheels from the manufacturer. After a couple months I called them and the said she were discontinued and a refund would be issued. After multiple phone calls they continue to tell me that the refund is still being processed by the refund department that they have no way of contacting. All I can do is email the first email I received when my order was placed. I have sent no less than a dozen emails with only one response stating that "they'll update me when they can". 6 months later they still have over $500 and I have no product. I will continue to call and email.

    Business Response

    Date: 06/03/2024

    This order was submitted for a refund. Thank you 

    Customer Answer

    Date: 06/03/2024

    OK, it been submitted. When will I get my money?

    Business Response

    Date: 06/03/2024

    Please follow up with our refunds department for any further questions. 

    Thank you

Extreme Wheels Tires & Rim Shop is NOT a BBB Accredited Business.

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