Reviews

This profile includes reviews for Sun Devil Auto's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sun Devil Auto has 46 locations, listed below.

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  Sun Devil Auto

  1201 S Alma School Rd Ste 14000 Mesa, AZ 85210-2096

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  Sun Devil Auto

  4322 W Thunderbird Rd Glendale, AZ 85306-5027

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  Sun Devil Auto

  120 W Baseline Rd Mesa, AZ 85210-6112

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  Sun Devil Auto

  5104 E Ray Rd Phoenix, AZ 85044-6415

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  Sun Devil Auto

  1824 E Elliot Rd Tempe, AZ 85284-1798

Review Details

• Review fromJerod H

  Date: 02/24/2023

  1 star

  Jerod H

  Date: 02/24/2023

  Sun Auto Review Now that this place is Sun Auto, the people at the front desk work on commission. I noticed the managers offices dry erase board had a list of the names of the people at the front desk with a goal column next to the names filled with dollar amounts in the thousands. I asked them to look at my car since it was making sounds when accelerating. They quoted me $1325 to replace the * Tensioner and Serpentine main belt (I may not have these names exactly right), and replace the cabin filter with a fuel *31343337353436313137*. After I told them not to do anything and that I would pick the car up, another person from the front called me and said since the person I worked with didnt work on commission, he could bring the price down to $900! This business practice does not help the customers get a fair price. I dont know cars and I dont want to go to a place that will take advantage of that and charge me more. I went to ********** on *********** and they said the tensioner was fine so replaced the belt for $250.Unfortunately, this wasnt the first time since their change to Sun Auto that I would research and call them about the price and they would lower it. My trust in this place is gone.

  Sun Devil Auto

  Date: 02/27/2023

  *****, thank you for bringing your concern to our attention. Sun Auto Service endeavors to uphold our core values of Honesty and Integrity; we take your claims and your uneasiness very seriously. We would like an opportunity to gather additional details about your service recommendations, please expect an immediate call from the Store Manager.

• Review fromAdam S

  Date: 12/13/2022

  1 star
  The shop on Ray and ****** absolutely screwed me over. After bringing my car in for a check engine light, I found out there was an issue that needed to have a part replaced. I made the manager aware I have a warranty and they told me it was not covered. After then contacting my warranty company directly, they agreed it should be covered but come to find out the shop already started working on the part and so was invalidated. What should have cost me $50 ended up being over $1.2k because I was lied to. Manager acknowledged they were in the wrong and should have been covered under warranty, but still unwilling to rectify and charged me for something that should have been covered. Was told to try to contact the warranty company, even though they (the shop and managers) made the mistake/ lied when I in good faith informed them of the warranty. Atrocious location and managers that cannot follow simple rules or care they cause problems for customers and unwilling to fix.

• Review fromNed O

  Date: 12/12/2022

  1 star
  Some 4 thousand miles back I had my 2006 *************** and filter changed. They would not accept a check for service. Told them I would never be back. Fast forward, had to have my oil and filter changed. Took my car to another oil change place. SUN AUTO service tech over tightened and stripped the drain plug, could not get oil changed. Took my car to an honest mechanic. Now, $700 in repairs later I still will never go to Sun Auto, CROOKS. Shyster repair shop, will take advantage of customers.

• Review fromStacy F

  Date: 11/22/2022

  1 star
  I took my car in for new rear brakes. After leaving; they squeaked horribly. I brought the car back 3mo later and they told me I needed brakes in the front. I only drove the car **** miles from when the rear brakes were replaced. That seemed odd to me but I had them replace the front brakes at that time. The brakes still squeaked horribly. So I took the car back a third time. I was told the rear shock absorbers were bad and the rear suspension stabilizer bar and sway bar needed to be replaced. I had the shock absorbers replaced but declined the sway bar. ****** changed his attitude and was very **** and dismissive with me. He told me I needed to drive the car more so the squeaky brakes will stop and the squeak was likely due to rain. I advised him that Ive been driving for 20 years and my car has never sounded like this and that the brakes were under warranty and for them to replace them. He clearly didnt like that but, since it was a warranty item, they replaced the brakes with better brakes and I have not had a squeaking problem since. I took my car to the **** dealership and two technicians and a master technician looked over my car and said there was nothing wrong with the rear suspension stabilizer bar or sway bar links. Sun Devil wanted to charge me $273 to fix something that wasnt even broken. Buyer beware. Find a reputable mechanic because this place isnt one. They will give you a runaround by putting substandard parts in, dismiss you when you bring back the car 3 TIMES to fix the issues, and try to charge you for parts and services that you dont need. I feel very taken advantage of as a woman and think that people need to be aware that this company now operates very unethically. I think once Sun Devil got bought out by a big corporation, they are not the same as they used to be. Find someone that will be honest and only charge you for the services that you need and stand behind the parts they put in your car. Sun Devil isnt it.

• Review fromAmy R.

  Date: 11/18/2022

  1 star
  Have specifically used the ************** location for oil change with a tire rotation for 8+ years. At some point over the last couple of years I quit examining my detailed receipts so closely. Recently had a flat tire and the business who replaced it specifically called me out on not rotating my tires. I pulled my old receipts and realized the tech would frequently write not needed. I thought that I would kindly bring the matter up at my next oil change and reiterate that I need the tire rotation as well. As I explained the not needed comment, the person checking in my car started laughing. The person sitting next to him started laughing and nodding EXCiTEDLY as well (I am not making this up) and said, Yep, the techs try to get out of whatever work they can. Ill make sure it gets done. Really? If I cant trust you with a simple tire rotation and oil change how can I trust you with something bigger. When I returned to pick up my car they stated that my brake pads were in desperate need of replacing and they wouldnt advise driving on the car much until replaced. Am I naive in thinking this wouldve been caught sooner and not been so desperately needed had they been rotating the tires? Needless to say, I took those brake pads elsewhere. Is it my fault that I didnt catch this sooner by closely examining my receipts. Yes. Is it wrong that two people literally laughed this off as a known issue with other customers. Absolutely. Did they prove that they cant be trusted with the small stuff, so they lost my confidence on any bigger stuff. Definitely.A+ rating. Really?

• Review fromFashionette H.

  Date: 10/04/2022

  1 star
  I wouldn't recommend this business to anyone. I took my 05' Buick Le sabre to get a diagnostic test for my A/c an I was told that I had a wire problem I gave them permission to fix that an they did so they claim then they call an tell me that the A/c blow cold on 1 side an they asked if I wanted them to fix that I told them go ahead then they called me saying that them 2 problems was fix then they claimed that they tried to recharg my A/c an that it wouldn't work bkuz my compressor was messed up an they gave me the option to either have them order it or I go get my car an fix it myself so I decided to fix it myself an so I went an paid them to get my car so I can go get my compressor fixed an hour agreement was that they had to take the coolant out before I got my car to put the compressor on an when I'm finished getting my compressor on that they will recharge my unit for free just to bring it back up there. In the mist of all that they told me my A/C was blowing cold an that it was good to go. Until my compressor problem then they tell me that I needed another compressor so I got my car an took it to my friend that works on cars so he could put my compressor on which this 1 also was new an I took my car back up there for my recharge an they claimed they recharged my A/c an when I left there business my car was still running hot air. That's even after they told me that my A/C was working an blowing cold at first. So I called them to see why my car was still blowing hot air an they told me let it blow out an the A/c kick on an it never did so I called back up there the next day with the same complaint an they gone tell me that they was going to charge me more to see what's now going on after they told me before I took my car from their business that my A/c was blowing cold which wasn't true. I winded up having to take my car else where.

• Review fromDiane B.

  Date: 09/25/2022

  1 star

  Diane B.

  Date: 09/25/2022

  I took my vehicle in for an inspection and asked if they could check why it is only allowing about 1/2-1 gallon of fuel in at a time. They supposedly ran a text that said the vapor canister, vapor canister vent and vapor canister purge solenoid should be replaced. The cost $1500.00. I asked if they were sure this would fix the issue, response "absolutely". So I had them replace all the recommended parts. I went immediately to fill up to test their work, same issue. I was then told they would need to clear the lines. So I waited another 2 hours. Went with one of their employees and tried again, this time it was worse. Still did not allow much gas and splashed out on vehicle. They said they would need to drop the tank and clear those lines. They picked up my vehicle from my work, and returned later that day, supposedly fixed. A few days later when I was able to try to fill up again it did work. Two days later check engine light came on. Code said the parts they replaced have a leak. They "fixed" again. Said it was a "bad" part. A few days later I went to fill up and gas spewed out all of the side of the vehicle, me and the ground.I run run from this business and go anywhere else. I have never encountered such a nightmare.

  Sun Devil Auto

  Date: 09/26/2022

  Thank you for your review, *****, we appreciate the feedback. Sun Auto Service is committed to providing quality service by using Original Equipment Manufacturer parts or equivalent. Sometimes, unfortunately, parts can be defective. We understand your frustration and apologize that you continue to experience difficulty with your vehicle. We request the opportunity to discuss your service in further detail and ask that you reach out to our Customer ********************** Department at ************. Thank you.

  Diane B.

  Date: 09/26/2022

  I have left a message at the number you have provided. It is during your business hours.

• Review fromSusan F

  Date: 09/14/2022

  1 star

  Susan F

  Date: 09/14/2022

  I do wish I was making this up but this is facts with my experience with this company. BEWARE TO ALL WOMEN WHO MAY NEED SERVICE OR REPAIR TO YOUR VEHICLES. ESPECIALLY BLACK WOMEN. Let me start by saying Im a new customer to this business and also a **** card member as the reason I picked this place for repair. If I knew I would have had to be without a vehicle for 2 weeks, and miss a whole week of work on top of the $600 car rental I had to obtain. I would have never gone this route. However, I wasnt given that luxury. What I received was excuse after excuse, horrible customer **********************, and a lack of professionalism with this company. Im not the person that likes to spend time writing reviews or blogging or let alone even calling into a call center for service. Im way too busy in my career and business to have time to waste energy on something that is supposed to be given to me. Provided Im paying for a service. I made an appointment with Sun Auto on August 10 Thursday at 9 and I waited a week since this was the first available day to schedule. My ***** is in great condition however there was an oil leak that needed to be addressed. They fixed It and my father had predicted and the remedy of the issue. Timing chain kit needed with cam seals replaced. After technicians looked into the issue ***** the associate called to confirm the timing along with other minor issues that needed to be addressed. This type Of work I knew was not one that would be a quick job, it would be 4 hours at least to perform this work. He told me the car would be ready the next day because of the magnitude of the work needed. I did understood this my be an issue. The next day I called( I would have to call to get updates . Beware over charged customer poor customer ********************** . Bad management.

  Sun Devil Auto

  Date: 09/15/2022

  *****, we take your review under great concern. We, at Sun Auto Service, treat all customers with respect and honesty without discrimination towards age, gender, race, or religion. We understand your frustration in regards to the extended time needed to repair your vehicle properly. Unfortunately, certain repairs require special parts or tools for us to properly perform them. In these instances, we are at the mercy of the parts suppliers. We apologize for the delay and the lack of communication and any inconvenience experienced as a result. We are very sorry to hear about the condition in which your vehicle was returned to you. Our Store Manager would like to personally invite you to return so that we may properly remove any residue left behind. Thank you.