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Business Profile

Carpet and Rug Cleaners

Boss Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 12, 2023, I called the company Boss Optima Carpet to clean my draperies. Over the phone, the call center mentioned that to set a date they will need to charge my credit card for full service. Unfortunately, all the contracts and conversations were over the phone. However, the technician that was at my house has all the evidence because the Company sent texts to him. The technician was very collaborative and I am sure that he will be able to disclose any evidence if contacted.The call center also asked several questions, one of them being IF I HAD ANY DRAPERY TALLER THAN 15 FEET. I replied YES. I also mentioned, PLEASE LET THE TECHNICIAN KNOW TO BRING A VERY HIGH LADDER BECAUSE DRAPERIES ARE VERY TALL. Call Center replied not worried about that. Acting in good faith, I provided my credit card and service was scheduled for some time in late May. Before the service, I called and reschedule the service for June 2, 2023. On my reschedule call I said again PLEASE LET THE TECHNICIAN KNOW TO BRING A VERY HIGH LADDER BECAUSE DRAPERIES ARE VERY TALL. Call Center responded, THERE IS ALREADY A NOTE HERE MENTIONING THAT. The Company gave me a window of four hours to come and do the service. I waited for 3 hours before calling the Company to find out if the technicians were coming. The Company called back and said that the technician had an emergency and will not be able to perform the service. I was in the process of moving and time was of the essence. I requested some time to see if I can move things around. I call back supervisor ***** to let him know that I was able to move things around and service was rescheduled for June 7. That day, the technician came to my house. As soon as he walked into my house he said he cannot perform the service because the draperies were taller than 15 feet. I told the technician that I had told the Company twice that the draperies were very tall and taller than 15 feet. However, the Company never asked me specifically how tall are the drapery, just a generic question if the drapery were taller than 15 feet. The technician left my house without performing the service. I needed to move into the house and the Company was not honoring the terms and conditions of the contract. Its only obligation was to a specific performance of a service. They failed to honor the Contract twice. No one showed up and then the technician did not have the equipment to perform the tasks and comply with the Contract. Acting in good faith, I called the Company explaining that since they did not perform the contract and I needed to move, I requested a refund. It took me several calls before the billing department responded to my calls. Finally, when I spoke to the billing department they said since I canceled the Contract I would lose my money and could only get a credit. I explained to the Company that I was not canceling the Contract but instead, it failed twice to honor the specific performance of the contract and I had no interest to continue in a contract relationship with it. I was seeking a refund of my money paid for services not performed. The billing department said that they might be able to make an exemption to refund my money and they will call me back in 3-5 business days. I also asked about the date of the transaction and the billing department said IF I DISPUTE THE TRANSACTION THEY CANNOT DO ANYTHING ON THEIR END. I thought the comment was suspicious. I went onto the Better Business Bureau web page and found out that they have several complaints exactly to mine. There is also an alert saying BBB FILES INDICATE THAT HIS BUSINESS HAS A PATTER OF COMPLAINTS. That is exactly what it is. A pattern to charge people and not performing service and not refunding the money. I reached out to the company and I never heard back from the Company and they have not made any refund. So, disputing the charge is my only resource to a Company that has a pattern to charge money and not perform services.

  • Initial Complaint

    Date:06/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A customer service agent called me but refused to refund our money. They gave us a story about waiting 5 days for someone else to review. They need to process a refund to our card immediately. 

    Business Response

    Date: 06/27/2023

    Our Operations Director is reaching out to the client to resolve this matter.

  • Initial Complaint

    Date:06/21/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife called Boss Optima to clean our sofa. They took payment up front and made the appointment. She had to take the afternoon off to meet the cleaner but just minutes before the appointment time they called to cancel. After looking at online reviews she decided to call another company and asked for a refund. After many calls they will not cooperate and have not refunded any of our money or returned our calls.

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    The client said to you that  "Our National operations Director is reaching out to the client to resolve this matter." No one has contacted us yet and it is Saturday evening, 7/1/23. If I have to respond within five days then I have to reject what they've said to you.

     

    *************************** and ***********************

    Business Response

    Date: 06/28/2023

    Our National operations Director is reaching out to the client to resolve this matter.

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a carpet cleaning service which required a down payment of $109.00 in April of 2023. They made a promise to refund my money after rescheduling 4 times. Now they will not return my money or return my calls.

    Business Response

    Date: 06/13/2023

    Our billing manager is looking into this matter. We will contact the client to resolve this. 

  • Initial Complaint

    Date:06/01/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I guess the business response was to reach out to me to resolve this issue.  No one has reached out to me.  I want a full refund.  onsible. I want a credit issued ASAP.

    Business Response

    Date: 06/01/2023

    Our National operations Director is reaching out to the client to resolve this matter.

  • Initial Complaint

    Date:05/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to come and clean my in house curtain panels in my home in early April 2023. They have cancelled 3 times.So I finally told them Im not happy with their serviced I wanted a refund . I put a deposit of $169 and still nothing. I call every day, and ** told Ill get a call back in 1 hour and nothing . Next day I call and again same response . The people who answer phone say there is nothing they can do but have someone call me back . Day in and Day out nothing . I call non stop and nothing . Its been 3 weeks of calling them daily with no return call or refund . Every time I call them they know my name and repeat their words again . Can you please help me and go after them ? They should never be allowed to rip people off and they get rich off our hard earned money ! You need to shut them down

    Business Response

    Date: 05/25/2023

    Our Operations Director is looking into this matter. we will reach out to the client to resolve this. 

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    transaction date 3-16-2023 $355.00 taken from my account. Scheduled a carpet stretch for April 3rd. They cancelled and rescheduled for ***** 5TH I asked if I can get a full refund if they didnt show on Wed I was told yes by **** . Tues they sent a text saying they were sorry again and cant make that either. I got on the phone with **** and then it was a excuse it would take 3-5 days to get a answer if I will be refunded for the job they never came to do. I then contacted my credit card company on their fraud.

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They said they would issue a refund 3/20 and now it is Friday, March 24 and they still have not issued a refund. They always say they will like they did here and they never do. I do accept their offer to issue a refund, but they are not doing it! call. As you can see, there is no intention to issue a refund and they only give excuses for ****. They agreed to issue a one time courtesy refund since I cancelled same day of call within 4 hours in writing and over the phone. They keep saying they told me it was non-refundable but they also told me they would issue a one-time courtesy refund since I cancelled so quickly and the service was not completed or scheduled. They also lied to my Credit card company and said they told me it was non-refundable but never advised my credit card they verbally agreed to issue a refund. If you have the non-refundable recording you should also have the agreement to issue a refund recorded with **** on 12/20/22. Stop playing games and issue my refund as agreed.

    Business Response

    Date: 03/21/2023

    Tis client was approved for a refund and that is in process. 

Boss Services is NOT a BBB Accredited Business.

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