Reviews

This profile includes reviews for Banner Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Banner Health

  525 W Brown Rd Mesa, AZ 85201

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  Banner Health

  1111 E. McDowell Phoenix, AZ 85006

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  Banner Health

  6644 E. Baywood Avenue Mesa, AZ 85206

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  Banner Health

  PO Box 2978 Phoenix, AZ 85062-2978

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  Banner Health

  13640 N. Plaza Del Rio Blvd. Peoria, AZ 85381

Review Details

• Review fromJohn D

  Date: 10/22/2024

  1 star
  In 67 years I have never dealt with a company so incompetent. To find a phone number requires an hour of research. To get a prescription refilled takes weeksif it ever gets done. To talk to a doctor post-surgery is a joke. You can leave messages at every imaginable place, but until someone gives you the secret number to the surgeons assistant there is no hope.Once you have an appointment, plan on 6-12 phone calls, emails, and texts to remind you of what you already know. Even if you pre register with them, another half-dozen contacts will be made.And billing! *** Most often they collect the co-pay when services are rendered. Problem is, often they dont. Months after services bills come ***** is confusing enough what is included in surgery and what isnt, but once you are billed plan on months of contacts for PAST DUE bills. Only, they arent past due. The payments get lost in their system and whether or not they acknowledge that the bill has been paid they continue to harass you for payment.I have to say I have had some amazing doctors through Banner, but dealing with all the c*** that goes along with seeing one of their stellar doctors just isnt worth ***** just going to make the drive to ******* and go back to Mayo Clinic. Even with the 2 hour drive up and back Ill save time and get real service for the money I pay.**** ****** Tucson Arizona

• Review fromJoe R

  Date: 09/28/2024

  1 star
  Worst place to call a hospital. Terrible service and probably burnt employees. I imagine many hospitals under Banner are the same because its a non profit. In ******* non profit means bottom of the line. I would be thrilled to see the CEO waiting in the emergency room.

• Review fromAnn L

  Date: 09/14/2024

  1 star
  My husband has been in and out of banner last 14 .months due to radiation proctitis this place there is no communication between staff everybody does their little part and never communicate with other team members. Extremely frustrated with the lack of care and I don't care attitudes and they don't care that they don't care. Nobody works toward a common goal for patient or family. Poor discharge planning and throw everyone out on Friday whether they are ready or not. Just set up for failure. The system is broken and nobody cares

• Review fromMarvin S

  Date: 07/15/2024

  1 star
  This is the worst Healthcare plan I have had since I retired at 65 and am now 75. Before changing last year from United Healthcare to **********************, I verified all the medication I was taking was in their formulary and covered. Being an older male I was diagnosed with low testosterone in 2016 and have been on Testosterone cypionate ever since. Every insurer prior to ********************** has covered this drug no questions asked. ********************** has denied coverage despite many appeals by myself and my Dr. ********************** was recently provided the 2016 diagnosis by and endocrinologist along with the supporting 2016 test reports that supported the diagnosis. ********************** in all its wisdom of course knows better than the Dr. and even with this information has denied the appeal stating it is not medical necessary. This drug is not expensive (goodrx has it for about $30 a month) so it not a issue of cost savings and the only reason it requires a prior authorization is that ******** has it as a class 3 drug.Don't be lulled into all the "we are here to help you" your going to hear when you get their pitch to sign with them. They are not "here to help you". If you decide to signup with them be aware that they can and will at their discretion deny drug coverage at there discretion and ***'t care that a Dr. has diagnosed and prescribed an rx. In my case I was fortunate to take a drug that is relatively low cost, in your case that *** not be true.I *** not know if Banner Health monitors reviews, but if you do, do not respond or contact me about my experience. I have said it all here and will not continue with you next year.

• Review fromKayla L

  Date: 06/25/2024

  1 star
  My experience has been horrible. Ive been in and out of this hospital several times and each time I would have to wait for many hours just to be called to the back. When I would finally be called back I would sit there for even longer just to be seen by a doctor. I would come home in extreme pain with my lower back and I wouldnt be able to sleep or move. I sat there for 6 hours in one day. When I got home I was bawling my eyes out cuz I was in so much pain. I have been struggling with back pain. Lately Ive been struggling with severe headaches and neck pain.

• Review fromThomas N

  Date: 05/28/2024

  5 stars
  I had hernia surgery at Banner Estrella. Had a good, positive experience. Nurses, anesthesiologist, technicians, and the surgeon (**************************) were top-notch professionals. I highly recommend this medical center and all the staff. Truly a great place. I am thankful I got the work done here.

• Review fromKatrina G

  Date: 05/11/2024

  1 star
  Worst hospitals ever, they side with their staff and ignore the concerns of the patients. Doesn't do ant good to file complaints or conerns, because they do nothing.

• Review fromShalynn G

  Date: 04/25/2024

  1 star
  Honestly is a terrible hospital and I think many people of ************** would agree, they are biased and negligent with the care they provide their patients. I was there on 04/23/24 for 5 hrs and 39 minutes, the ONLY staff that I have had a fully positive interaction with has been the ultrasound tech. Due to the nature of my visit my nurses and staff held a very biased opinion of me and the lack of care showed from it. As well as the blonde nurse who I wasn't able to the name of, because every other staff member besides the ***** staff and Ultasound tech kept their tags covered or flipped around where the name wasn't visible, that nurse had absolutely no reason to rip my IV out with that much force nor at such a sharp angle that she caused a hematoma on my arm after I received my discharge paperwork. I sent pictures of my vitals from the monitor I was hooked up to during my stay to an EMT from a different county in ******* and they were appalled when hearing about the care I was receiving at Banner Health for the vitals they had received via pictures. Do NOT go to this hospital at all, whether it be life or death make sure your family NEVER goes here. The lack of care and terrible bedside manner I got during my stay is enough that I will not be going back. I have also seen a few reviews posted about a month ago about Banner Health in ******, WY neglecting an elderly patient who came in and the man had passed away in the lobby only pronounced dead when custodial staff demanded he move so they can clean the blood and vomit that came from the poor gentleman. Something needs to change. They need to sell out to a different hospital or correct their wrong doings.

• Review fromMichael H

  Date: 04/22/2024

  1 star
  I am not even going to waste my time explaining my story. Too much time has already been wasted on the phone with this "healthcare provider" system. The billing department seems to be comprised completely of scripted puppets. Their only guide being their professional motto, "That's not my job". Absolutely pathetic. Just focus on preventative medicine people! You don't want to end ** in the "care" of these "professionals"......at any level or capacity! I should note that this rating is in response to their billing department. That being said, I have had various experiences at many levels of care with Banner in the last 3 years. I am left not only underwhelmed but fearful for my own care. I look to move out of the area and getting out of the Banner healthcare network and it's like counterparts in the valley is a large contributing factor.

• Review fromJulie B

  Date: 04/19/2024

  1 star
  Never Again...Doctors don't communicate which leads to medication mishaps. Nurses don't seem to care about the patients in their care. If you have to go to the hospital in *******, ask to be life flighted somewhere else for cardiac care. So many things wrong with this place.