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Business Profile

Online Shopping

Enthuzst Apparel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 items from this buy something and enter your chance to win. Seam nice to win something but I really wanted what they had on there site. So I ordered a hat and some mechanic gloves that's branded with there name. I ordered back in May 6. A month went by and still no package or shipment tracking number there suppose to send. On the site it just says the item was received in there system. I emailed them saying I didn't receive anything. June 13 I get an email from someone named *********************** saying that they will work hard to exspidite the shipment. I was like ok thanks. Didn't get the order yet so I email them again. June 17 I get a email back saying they have technical issue with my order and they said expect to see my items next week. Still nothing I email them again. They said they apoligize and working as fast as humanly possible to send my package. Waited another week still nothing. And at this point I was getting fed up still no tracking number or package so I told them I rather gave my money back because one thing they didn't send it. They said sales are final and I should refer to there policy of returns. Then I emailed them again about my item and there not responding back to that. So now I dunno what to do. I dunno if this is a scam cos the advertisement they have say sponsors or the tip so I'm thinking it's legit. Only see one product review in ******* from 2 years ago. So I dunno what to do at this point. I paid 63 dollars and that's including for shipping.. I know it doesn't sound like much but I work hard for that. Hope someone can help

  • Initial Complaint

    Date:07/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online (enthuzst.com) on 05/19/24, the information on their website states items will ship in 5-7 business days. I waited to see if I would get a shipping confirmation, when I didnt receive anything I contacted them on 06/03 and they advised me that when I placed my order the system was down and they didnt receive (but my card was charged which I was confused about) I requested a refund at that time but they declined and said they processed the order manually and advised that I should receive my order the following week which is this week. Now its Friday and so far no shipping information and I havent received my order. It will be a month from placing my order and on their website no information about shipping under my account . I would like my refund at this point, its very upsetting that they charged my card but they never received my order in the first place and now Im left with no order. I contacted my bank and they started a dispute as well

Enthuzst Apparel is NOT a BBB Accredited Business.

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