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Customer Review Ratings
Average of 74 Customer Reviews
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Review fromShantelle H
Date: 01/26/2024
1 starToday is 1/26/2024 I should've got payed today but no pay and on hold 7 hours today this is a mess, need to take legal action against these people no regards of how people get treated. Still on hold as I type my son is disabled anf why would they switch us to a company with bad reviews and do not payReview fromCrystal H
Date: 01/26/2024
1 starCrystal H
Date: 01/26/2024
They are horrendous. We have not even had them a month here and not one person can do their job. No one answers the phones all day or emails. They can't answer questions when you do. You can be on hold for hours at the open time of their business and nothing. This company needs to be bought out and dismantled. Then redone from the ground up with management and employees.
Acumen Fiscal Agent
Date: 01/29/2024
Hi *******, I am not able to locate anyone by your name in our system. Are you an employee or employer for one of our clients?Acumen Fiscal Agent
Date: 01/29/2024
My apologies, I did locate your file and have forwarded your feedback to our management team.Acumen Fiscal Agent
Date: 02/02/2024
Hi *******,I see that our Executive Director has been in contact with you and is researching your question about tax withholdings in the payments you received. We appreciate your patience. Thank you for your feedback.Review fromKelly Q
Date: 01/26/2024
1 starKelly Q
Date: 01/26/2024
This company is just a **** joke Im reaching out to SS to see why they are getting paid but their employees are not this so stupid no reason for this at all!Acumen Fiscal Agent
Date: 01/29/2024
Hi *****, I am not able to locate anyone by your name in our system. Are you an employee or employer of one of our clients?Acumen Fiscal Agent
Date: 01/30/2024
I see that our Executive Director has been in contact with you and that payments are now current for this account. Thank you for your patience.Review fromBri G
Date: 01/26/2024
1 starBri G
Date: 01/26/2024
Was paid on 1/12/24 But not on 1/26/24 Dont understand why adss would changed from allied to acumen What for a cheaper rate? it shows! The company is s*** they know many families rely on to pay their billsAcumen Fiscal Agent
Date: 01/29/2024
Hi ********. We are not able to locate anyone with your name in our system. Are you an employee of one of our clients?Acumen Fiscal Agent
Date: 02/02/2024
Hi ********. We are attempting to contact you via the email you provided but we are not receiving any response. We do not see you in our system, so please contact our office at your earliest convenience.Review fromDaniel S
Date: 01/26/2024
1 starDaniel S
Date: 01/26/2024
I am a worker and a employer how do yall think we can live off not getting paid. As of today ive work all month and have only got paid $68.00 this not the pay amount. My worker hasnt only has received 1 week work of pay.We are struggling because of not getting paid.Acumen Fiscal Agent
Date: 02/02/2024
Thank you for your feedback. I see that our Executive Director has been in contact with you and that you have received your pay at this time. Please do let us know if you have any other questions or concerns. Thank you for your patience.Review fromJudy W
Date: 01/24/2024
1 starJudy W
Date: 01/24/2024
When will i receive my payments Ive waited patiently long enough.. I have kids to provide for an how you expect me to put gas in my car to make it to workAcumen Fiscal Agent
Date: 01/31/2024
Our records indicate Acumen spoke with you on January 27, **** to discuss the concerns. We were able to assist you with how to complete the timesheet so that Acumen could process shifts for payment. We were subsequently able to pay you via a direct deposit dated January 29, ****, and followed up with you to ensure payment was received and further to ensure that we were able to answer all questions and concerns. Thank you for your patience and understanding.Review fromBeverly W
Date: 01/23/2024
1 starBeverly W
Date: 01/23/2024
This company y has not pOd my employee not one check. And we are about to go into a new month. Can't get answers from no one. I smell a rat, I am about to get an attorney involved.Acumen Fiscal Agent
Date: 01/30/2024
We have attempted to contact the complainant via phone and email and are awaiting return response. Our records show that the employee has now received all payments due.Review fromKarla S
Date: 01/21/2024
1 starKarla S
Date: 01/21/2024
As Im reading through these reviews I see my husband isnt the only one having issues with not getting paid. He was swapped over from another agency handling payroll to Acumen. We had to split his time sheet between them and Acumen. He received his pay from Allied on 1/5 but nothing from Acumen for 1/12. I have called almost every day trying to reach someone with no answer or callback. Ive sent emails nothing. Per their pay schedule hes to be paid again on 1/26 but Im not holding my breath. It just amazing me how I can be on hold for over three hours and speak to no one. *** chose the callback option but no call back.Acumen Fiscal Agent
Date: 01/30/2024
Acumen attempted to contact the complainant on ******* 23rd. The employee received payment for ******** services on ******* 23rd, and for ******* shifts through 1/13/24 on ******* 26th. Please let us know if we can assist further.Review fromWR S
Date: 01/19/2024
1 starWR S
Date: 01/19/2024
Horrible Company So Far!!! I have been calling non stop and holding forever hours and hours and then being hung up when you reach 3hours. Back to drawing board to calling and holding again. Was supposed to be paid on 1/12/24 and didnt get a check was supposed to get check on off week 1/19/24 and boom guess what no check again!!! You can never talk with payroll and let the agents tell it there is no number to provide to employees at this time. You email payroll and they never respond I know the call load is high but come on now!!! Seems like to me Acumen wants you to put a week in the hold when they acquired the company you were with before.. Allied would never!! Yes I am in Alabama I have been patient long enough and nothing is being done about people getting their pay. Its always I showing it processing how many processing steps does it take at this point!!! I just want my pay at this point. Guess I will be in the same situation next week when paychecks are supposed to be paid. You send timesheets on time and still cant get paid on time. Its always an excuse if you dropped the ball say that the truth is always better what we gone do when yall holding the funds to pay!! Take accountability at this point we get things happen but when you dont communicate things get crazy and go left really fast when playing with folks money. I would give no stars if I had the option and that is being nice but a negative is more appropriate at this time!!!Acumen Fiscal Agent
Date: 01/30/2024
Payment was made to this individual on ******* 23rd for December shifts and again on ******* 26th for ******* shifts through the 13th. Note that Acumen did not have a pay date scheduled on the 19th of *******. Acumen has been in contact with ******************, and welcome her to contact us if any further assistance is needed.Review fromReneisha R
Date: 01/18/2024
1 starReneisha R
Date: 01/18/2024
This company is a disgrace and I am saddened that they were chosen to handle payroll for the agency I am with. Pay is late, won't return calls/messages. I am seriously contemplating leaving even the agency I am with, that I love as long as THIS COMPANY is over payroll. Shame on you Acumen.Acumen Fiscal Agent
Date: 01/31/2024
Thank you for your feedback. At this time, we have received time sheets for shifts retroactive to December 23rd on January 24th. These time sheets were processed for payment, and the employee was paid via direct deposit on January 29th. We invite you and or the employee to connect with us further if there are any additional concerns related to this payment.
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