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Average of 71 Customer Reviews
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Review fromwilliam b
Date: 08/28/2024
1 starwilliam b
Date: 08/28/2024
A+ rating for this company is very misleading. Unfortunately I did not look up PlatePass before using the transponder in my rental car. Charged 19X over the cost of all tolls incurred during rental period.
Verra Mobility
Date: 08/29/2024
Hello ********************************************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromCooper K
Date: 08/27/2024
1 starCooper K
Date: 08/27/2024
This is consumer gouging and they should be shut down and burned. $111 in tolls for 4 hours on the road from Hertz????Verra Mobility
Date: 08/28/2024
Hello ***********************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromBrian S
Date: 08/25/2024
1 starBrian S
Date: 08/25/2024
How can this be an A+ rated business with 1/5 average review? This is a business run by thieves playing "gotcha", it's not a reputable business model at all. They should be ashamed of themselves. They take a photo of a random and send you a bill saying you overstayed your meter payment. A $10 parking stay turns into an $85 "request for payment". This is a private entity with no authority over anyone. Don't pay these thieves!Verra Mobility
Date: 08/28/2024
Hello *************************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromRandel C
Date: 08/14/2024
1 starRandel C
Date: 08/14/2024
I flew into ************ on 6/19/24 and rented a car from Hertz. I did not take out tolls coverage because I knew where I was going had only one toll road and if you keep to the right it will not cost you. Also I use GPS to confirm where toll roads where and avoided them. I did not pass thru any toll booths. When I returned home I received a bill showing I had used the toll road called GSP (I think NJ) on 6/19/24 (the same day I flew into *********) & 6/23/24. Also it showed I used the PanyNJ toll road on 6/19/24 and 6/21/24. I kept emailing them to tell me how being in ********* (flew In/Out) was I getting this bill. At this time I have not received that information. At this time I have had to pay $94.95 for toll roads I was never on without explanation. If needed, I can supply copies of my AA flight, Hertz rental number and all the emails where I asked for explanation.Verra Mobility
Date: 08/16/2024
Hello ***************************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************* | Fax: **************
Email:************************************** | Website: www.platepass.comReview fromPatrick F
Date: 07/20/2024
1 starPatrick F
Date: 07/20/2024
$5 toll, $47.92 Convenience Fee. PlatePass and Budget Rental Trucks are thefts!! Never rent from Budget Trucks or use PlatePass.Verra Mobility
Date: 07/22/2024
Hello *************************,
We would love to look into this further with you. Please contact us at ************ between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromCamilo T
Date: 07/02/2024
1 starThis company is the height of junk fees and administrative fees that are ruining this country. Even when you pay for the service up front, they still charge you extra mystery charges. If you reach out to Hertz, they clean their hands and say its PlatePass who you have to contact (owned by Verra). Then conveniently for Verra, they have a 5 day SLA and a horrible website to dissuade people from fighting the bogus charges. Suddenly, even if I want only use a $2 toll in my whole trip, I either have to pay $13.99 to PlatePass for a day charge or get hit with an administrative fee of $15. There is no cash option for the toll, so I get screwed either way. Truly a slimy business making money off of a government problem. Shame on Hertz, PlatePass, and Verra Holdings for taking advantage of customers so egregiously.Review fromRick M
Date: 06/28/2024
1 starRick M
Date: 06/28/2024
It took over 2 months for them to process an electronic toll incurred during a company rental. I was charged more money as a "Convenience fee" than the actual tool. I no longer work at the company that had me rent the vehicle, so now I'm left a bag holding a Fortune 500 invoice... feels greatVerra Mobility
Date: 07/01/2024
Hello ***********,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromMichael H
Date: 06/12/2024
1 starMichael H
Date: 06/12/2024
Start to finish a bad experience. First I called to inquire about local pick up and drop off for a weekend rental, I was told they couldn't do it on a Saturday due to limited staffing. I said I would add friday and asked to be picked up Friday around 1230. On Friday we went to lunch early so I called to let them know I was available early. The guy who answered said there was no note about a pick up (should have been my first clue of how this was going to go) but there was a guy shuttling cars who could pick me up. I had looked at prices etc. And figured it'd be around 60 per day. He asked what size car I wanted I said small is fine. He told me they would put a hold of 560 on my card, seemed high but I'm not experienced with renting cars so I didn't think much of it. The car was a ****** sentra, ok car, not fancy or anything. I asked if I should come in early Monday to be brought back He said yeah that should be fine. When I dropped the car off I saw the hertz sign, got out if the car in front, the woman there (clearly the one I had originally spoke with) rudely said if you are looking for hertz it's around the other side (well excuse me) so I drive to the other side she comes around the corner and takes the keys, charges me 360$ and begins to walk away. I said excuse me am I going to get a ride back. She rudely says it won't be for a couple hours. I said a couple hours, I *** to get back for class!! She says well sorry nobody is here till then. I Said you know if you are going to offer pick up and drop off you should really communicate it better I asked all these questions, she says as a manager I don't offer that. Not wanting to argue with someone who clearly is not a happy person and not going to budge I left. I was outside doing my best to find a ride she's coming in and out with clearly no concern of how I'm making out!!! I finally found an Uber and got to class a half hour late. Since the I've searched hertz and others and have not seen rates as high as I hadVerra Mobility
Date: 06/14/2024
Hello ***********************,
This looks like you were having an issue with Hertz. I apologize we are a third party company that does tolls and or tickets for Hertz. I apologize we are unable to assist you. You will have to contact Hertz customer service. The phone number I have for them is ****************.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************* | Fax: **************
Email:************************************** | Website: www.platepass.comReview fromPaula H
Date: 06/05/2024
1 starPaula H
Date: 06/05/2024
****-Mobility / PlatePass is a 3rd party ** who takes your money on your card without any foreknowledge. They readily refund the money b/c they're WRONG, less admin fees, in 5-10 business days. This happens because WE TRUST the initial party (Hertz) but PlatePass **mes back behind to handle the "admin nightmare" of paying tolls. This will be a class action lawsuit and I want it noted I'm claiming my spot in line right now. What a rip off! and we have no re**urse because the state highway system is money-grabbing. except *******, they want your CASH - be careful!Verra Mobility
Date: 06/06/2024
Hello *************************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.comReview fromMarie M
Date: 05/21/2024
1 starI never went through a toll with my rental car from Hertz. According to them I went through a ************* toll they then charged me a conveinence fee of 9.99. Talk about highway robbery!!! Hertz and this company are scammers.
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