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Review fromMichael H
Date: 05/19/2024
1 starMichael H
Date: 05/19/2024
The "A+" logo on their website shows that they are actually bragging about how corrupt and bold about it they are. Their entire business model is predicted on intimidation "you will be sent to collections" to pay what is literally highway robbery. Even if you make arrangements to pay the toll they charge you anyway and there's no recourse. This just proves the BBB is an equally impotent organization.Obviously every single person here will point out this company is a scam but due to an cartel in the rental car industry is permitted to thrive.
Verra Mobility
Date: 05/22/2024
Hello ***************************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************* | Fax: **************
Email:************************************** | Website: www.platepass.comReview fromDaniel K
Date: 05/04/2024
1 starDaniel K
Date: 05/04/2024
Absolutely shocked that BBB would give this company an A+ rating. SHAME ON THEM.I wrote a very nice email about unauthorized toll charges that I received on my rental from Hertz. I paid all of the tolls myself and setup through the toll website before I even drove the car off the lot. The PlatePass in the car remained COMPLETELY CLOSED for the entire duration of my rental.I have receipts for all the tolls that I paid through the Illinois toll website. I relayed all of this information over to PlatePass and they don't even have the decency to respond.This company is running a scam and I suspect the rental car companies may be in on it... Everyone wants their free slice of the pie. Seeing as how hard it is to recover your money from their scam... I'm sure they just "get away with it" because people get tired of fighting.If you rent a car and it has a PlatePass in it, ask to have it removed. There is absolutely no way you want that thing in your rental car. It will charge you regardless of having the transponder open or closed.To give you an idea of how much of a scam they are running... I paid about $15 in tolls for my entire trip... Those were already paid... and then Hertz charged me $90 and told me to take it up with PlatePass.I've found a large group of people who have gone through this same thing with PlatePass. Hopefully PlatePass is ready, because it isn't a good thing if you have 100's of people going through the same scam.Verra Mobility
Date: 05/07/2024
Hello *************************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************* | Fax: **************
Email:************************************** | Website: www.platepass.comReview fromEric S
Date: 05/03/2024
1 starGot a speeding violation for my black SUV in the mail stating that I had to pay a $75 fine by the end of the month of March. But their own pictures show a white pickup truck and the tags don't match and I was not even in the city at that time on that date. I called them and pointed this out to them. I was told that they had to go to "review." Almost a month and a half later, still no resolution. I called again on I called again on 5/2 and was told that I now had a fine of $75 that was past due. When I pushed the representative they finally said "oh now I see it is in review status." I asked to speak with a supervisor and told that they could not transfer to a supervisor because of their phone system. So their technology is sending the violations to the wrong people, no contact about the review process and you cannot get an update through the website (another technological flaw, and you cannot talk to a supervisor because of the lack of technology on their part. It all makes me question if this company is purposefully trying to defraud the public under the auspices of making driving safer. I am also reaching out to **********************, and the City of ************** because they deserve to know what Verra Mobility is doing in their names.Review fromRalph C
Date: 04/29/2024
1 starRalph C
Date: 04/29/2024
I have been going back and forth with Plate Pass for two months. I rented a car and used it in upstate ** where there are no tolls. I returned the car to Hertz at ************** and about a month later received a bill that automatically charge my credit card for $167.94. The tolls were conducted with a transponder in ***********. The transponder was never present in my rental car and the tolls were never reading my plate which would have proved that it was not my rental car. Plate Pass has told me they are valid tolls yet I showed them my Vrbo statement, bank statement and credit card statement proving I was never in ***********. I have now contacted my bank but have little faith it will work out in my favor. There is obviously a stolen transponder that was used by a criminal yet they charge me for their usage? No one seems to care so now I am writing the *** of Hertz since I cannot find the *** of Plate Pass. The next step will be the *****Verra Mobility
Date: 04/30/2024
Hello *************************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************* | Fax: **************
Email:************************************** | Website: www.platepass.comReview fromMeno L
Date: 04/11/2024
1 starFor the ***************** they treathe customer horribly and give a run around I've been dealing with somebody hitting my car and had the insurance for 6 months now and no one has came to see the damage . But been told somebody will reach me within ***************************************** an adjuster is not available at allReview fromNatalia I
Date: 04/08/2024
1 starNatalia I
Date: 04/08/2024
If I could give negative stars I would because this service is an absolute SCAM! We declined the plate pass upon our most recent car rental because I am familiar with the area we were driving and knew we would not incur any tolls with our Hertz car rental throughout our trip. We were charged for two days of use $9.99 plus the nominal toll fees when we did NOT even use the toll. The company likely programs the transponders to an unreasonable sensitivity to pick up the toll activity even if you are remotely near a toll. My rental was charged at a time stamp for a toll usage when we were NOT EVEN ON THE **** DRIVING. The time stamp of one of the tolls "incurred" was at a time where the car was turned on and moved several feet in a residential driveway, no where near a toll responder. Further, the second toll was incurred at a interstate that is adjacent to a toll road, and we didn't even enter the actual toll road. I didn't realize driving parallel to a toll road would incur a charge. Since we declined toll pass coverage originally at the pick up of the rental, we were able to be refunded a portion of our charges. I would love to have ALL of my charges reversed since a toll was NEVER used although the responder picked up activity mysteriously. Had the responder been turned off as requested, there would be no charge at all. Its absurd to pay a 550% markup on a toll that was 1) never triggered and 2) IF we actually had triggered it it would have been a cost of $3.75 , but all the admin fees tacked on make this service absolute robbery!!Verra Mobility
Date: 04/10/2024
Hello ****************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************* | Fax: **************
Email:************************************** | Website: www.platepass.comReview fromTimothy C
Date: 03/21/2024
1 starTimothy C
Date: 03/21/2024
I was charged by PlatePass despite not incurring a toll - the small print says I have to activate PlatePass and incur a toll in order to be required to pay. They sent me an itemized list showing $0.00 in tolls, yet still charged me, and also acknowledged that I declined the all-inclusive service.I went to the PlatePass website, and submitted my comments, only to receive error messages in response. I then forwarded copies of the error messages and my original complaint to PlatePass directly - hopefully they provide a meaningful resolution and I can update this response.Verra Mobility
Date: 03/25/2024
Hello,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************* | Fax: **************
Email:************************************** | Website: www.platepass.comReview fromCC D
Date: 02/22/2024
1 starThis place is a complete scam and i dont know how they are still in business. I went through the tolls with my ezpass and was charged then i get a bill with some insane toll activity claiming i owed $108!! the the representative cannot read toll statements and going to tell me how to properly use an EZPASS!! I will never ever rent from anyone that chooses to do business with this shady company and BBB needs to do better to access these businesses.Review fromTerry H
Date: 02/18/2024
1 starTerry H
Date: 02/18/2024
COMPLETE SCAM!!! LITERALLY ROBBED ME!!!!! I accidentally went thru 2 tolls. A total of $12. They gave me 2 bills totaling $183. ARE YOU KIDDING ME?!??????!!!Verra Mobility
Date: 02/21/2024
Hello ***************************,
We would love to look into this further with you. Please contact us at ************** between the hours of 9:00am-5:00pm EST Monday-Friday to speak to a **************** Specialist.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************* | Fax: **************
Email:************************************** | Website: www.platepass.comReview fromROBERT E
Date: 02/04/2024
1 starROBERT E
Date: 02/04/2024
This firm sends you a bill if you rent a car (Hertz) and incur tolls. The amount of my tolls during the rental was just over $3. Their "convenience fee" for processing this is $9.99! And since I did not see the email (in my junk mail ) for a month, they added another $10. RIPOFF! Oh, and the website to pay does not work....I always get errors, and when you email customer service, you get another error. I have to snail mail my payment to ********.Verra Mobility
Date: 02/05/2024
Dear ***************************,
I understand you were having a difficult time logging in to make a payment. If you would like to continue this discussion, please call us at **************. We would be more than happy look into this situation with you.
Thank you for contacting PlatePass.
SUZI B | **************** Representative
**********************
Phone: ************** | Fax: **************
Email: ************************************** | Website: www.platepass.com
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